Dignity Memorial Network, Inc. (“Dignity”) is committed to respecting the privacy of our clients in a manner that would be expected of a leading provider of funeral, cemetery, and related services. We value our client relationships and recognize that an essential element of those relationships is the trust and confidence of the families we serve.
Information We Collect
We may collect and store the following information when you use the Site:
Contact and Content Upload Information. When you contact us using one of our online contact forms, we receive the messages you send as well as the personal information you provide, such as your name, phone number, and email address. If you upload a digital photo or written content, we also receive any personal information you submit at the time.
Transactional Information. We generate and collect information concerning our customers as necessary to offer and provide services and merchandise, including information generated or received in your transactions with us. This may include information that you provide for payment purposes, such as your credit card or bank account information. We also may receive information concerning your transactions with some of our business partners with whom we coordinate to provide merchandise or services to you.
Log Data. When you access and use our Site, we may automatically record information concerning your activity on the Site. This may include your device’s Internet Protocol (“IP”) address or other identifier, your browser type, the types of information you search for and view on our Site, locale preferences, and your mobile carrier. If you arrived at our Site by clicking on an advertisement or promotion on another website, we may also take note of the web page you visited before you came to our Site.
Geo-Location Information. Many mobile devices permit applications to access real-time location-based information. As of the effective date of this policy, our mobile applications do not collect such information. However, we may do so in the future, with your consent, in order to enhance the features and functionality of our Site and service offerings. In addition, some of the information we already collect, such as IP addresses, may be used to estimate an approximate location of the device you are using to access our Site.
How We Use Personal Information.
Dignity uses personal information to provide you with quality services, to carry out requested transactions, and to improve our Site and our service and merchandise offerings. With the exception of our online business partners, who may use information to offer related services to you, we do not share personal information with unaffiliated third parties for marketing purposes. However, we may use some of the information that we collect concerning you in order to present you with information concerning services or merchandise that may be of interest, and we may share that information within our family of affiliates. For example, we may tailor our marketing efforts based on the types of services and merchandise you purchase, the services and merchandise in which you demonstrate an interest, and your use of our Site. In addition, we may retain and use communications, transaction details, and identifying information (such as IP addresses) in order to maintain audit trails for security purposes.
In some circumstances, we provide personal information to other providers of goods and services so that they may assist us in providing services or merchandise to you. However, we require that those providers use personal information only for that purpose, and we require our providers to provide assurances that they will appropriately protect personal information entrusted to them.
Protecting Personal Information
Dignity is committed to maintaining the security of personal information. We employ reasonable security measures to secure and protect the information we receive. Please remember, though, that no method of electronic transmission or storage is 100% secure.
We disclose personal information as necessary to operate our business, such as in connection with providing services to you or processing your transactions. We also may disclose information concerning you if required to do so by law or if we believe that such action is necessary to comply with a legal obligation or to protect and defend our rights or property, or those of our clients. In addition, we may share anonymous information aggregated to reflect Site traffic volume, average time spent on the Site, pages viewed, and other such parameters with our business partners, advertisers, consultants, or other persons or entities for any legitimate business purpose.
Public Disclosure Using Non-Restricted Services
Note that we cannot be responsible for any online postings by a family member, friend, acquaintance or other person or entity outside of our control. Such activities are also outside the scope of this policy.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, go to www.networkadvertising.org.
No Use by Children Under the Age of 13
The Site is not intended for use by children under the age of 13. If you are under the age of 13, you may not use this Site. If a parent wishes to post an entry on behalf of a child under the age of 13 on an online guestbook or other section of the Site, the parent may do so and should indicate that such entry is being made on behalf of the child by the parent. Caution and good judgment should be used by the parent in connection with any information provided concerning the child.
How to Contact Us
Customer questions, comments and feedback are very important to us. For privacy-related issues, click here to contact us via email, or write to us at: Dignity Memorial Network, Inc., 1929 Allen Parkway, Houston, Texas 77019
Notification of Changes to Policy