"The future for SCI is an exciting and bright one. SCI remains true to its core values, while simultaneously evolving and changing to meet the needs of a new generation."
- Finbarr O'Neill
J.D. Power President's Award
In 2016, J.D. Power honoured us with the J.D. Power President’s Award, an honour only achieved by 12 recipients in the company’s nearly 50-year history. We accredit this merit to our commitment to respect, integrity, service excellence and enduring relationships.
Since 2005, we have partnered with J.D. Power to hear from you, through the Voice of the Customer program. Around 80,000 Dignity Memorial customers provide us with feedback each year, consistently bringing our average score to one of the highest achievable. Many of the customers surveyed take the time to tell us specifically how we have impacted their lives.
Every day families under stress and consumed with grief, turn to us for exceptional service, innovative options and memorable celebrations of life, which is why we remain committed to upholding our values in every interaction, no matter the customer.
Excellence in customer service doesn’t just happen. It’s rooted in a deep understanding of consumer needs, company values and employee dedication.
Great Place to Work
n 2017, the Great Place to Work® Institute certified Service Corporation International as a Great Place to Work. Each and every day, we feel fortunate and grateful to do what we do. It’s safe to say that our jobs are not just jobs; we take tremendous pride in caring for our client families, colleagues and communities. Nearly 3,000 of our associates were randomly selected to complete the Great Place to Work’s anonymous survey which measured our company’s camaraderie, pride and trust. Their positive feedback validated what each of the 24,000 members of the SCI family have known all along: we’re a great place to work, and we’re getting better every day.