Ted Dickey West Funeral Home

7990 Geo Bush Turnpike Dallas, TX


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    Kristine K Reed

    General Manager

    Born and raised in Ohio, Kristine first felt called to serve grieving families as a young teenager. In high school, she volunteered at a funeral home. She earned a bachelor's degree in interpersonal communication from Bowling Green State University and a mortuary science degree from the Cincinnati College of Mortuary Science. Today, as a licensed funeral director and embalmer, Kristine is committed to compassionately caring for each family while celebrating each life lived with dignity and honor.

    Kristine lives in Fairview with her husband and their 2 children. They are members of the First United Methodist Church in McKinney. Kristine is an accomplished pianist and enjoys spending time with her family and friends. She makes a point to find blessings in each and every day—always looking on the bright side.

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    Cristela Edwards

    Funeral Director

    Crissy graduated from the Dallas Institute of Funeral Service in 2017. Prior to entering the funeral industry, Crissy was in management for hospitality, pet care and customer relations.

    Her management career helped her to develop the compassion and skills necessary in helping families through their most difficult moments. She has a drive and passion to serve people. With Crissy, she provides comfort and compassion in her commitment to making your bereavement journey a safe and peaceful experience.

    In her time off, Crissy enjoys reading, movies, fine dining and family time. Her life includes her husband, 3 children and pet, Hawk. One of Crissy’s favorite quotes is by Khalil Gibran: “For life and death are one, even as the river and the sea are one.”

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    Samantha H. Hernandez

    Funeral Director

    Samantha graduated from Alaska Pacific University in 2014 with a Bachelor of Arts in Counseling Psychology with minors in philosophy and the psychology of death, dying, and bereavement. Her thesis paper, American Funeral Industry, Mourning Rituals, and Modern Bereavement: Evolution and Psychological Impact, was an instrumental step to fulfilling her childhood dream of becoming a licensed funeral director.

    She graduated in 2015 from the Dallas Institute of Funeral Service with an associate degree of Applied Science in Funeral Service. She took her first funeral director/embalmer position in Lewisville, Texas, before coming to Dallas in February 2016. Funeral director is a calling for Samantha. She places a constant effort to see that each family has their needs and desires are met. Having experienced the loss of her best friend, at 14, she wants to make sure that no one ever feels as alone and lost as she did in that moment.

    When Samantha is not serving families she enjoys spending time with family, meditating, pilates, cooking, reading, belly dancing and traveling to new places. Her family life includes 4 children spread out from Alaska to Florida. She is blessed to have a lovely granddaughter and is proud to have a son serving our country, in Korea, with the US Air Force. One of her favorite quotes is from Leonardo da Vinci, stating: “As a well-spent day brings happy sleep, so a life well spent brings happy death.”

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    James Michael Jones

    Funeral Director

    James has been a funeral director with Dignity Memorial since May 1978. He attended the Dallas Institute of Mortuary Science, beginning his apprenticeship in his hometown of Lampasas, Texas. After completing his apprenticeship in Carrollton, Texas, at Rhoton-Weiland-Merritt Funeral Home, James joined the Dignity Memorial team.

    Currently serving in multiple funeral homes, James feels “truly blessed to have worked with some of the best funeral directors and staff members during his tenure with Dignity Memorial.”

    James and his wife have lived in Frisco since the late 2000s, and he enjoys spending his time with family, especially their grandchildren, and serving as a greeter at his church, Hope Fellowship East.

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    Theodore L Dickey


    For almost 50 years, Ted Dickey has served the communities of North Dallas through various funeral homes that have borne his name. Ted moved to Plano in June 1970, after earning his degree at the University of Kansas. After graduation, he pursued a career in the investment field, working in both New York City and Chicago. Six months after he married his wife, Carolyn, the couple moved to Plano and purchased the Harrington Funeral Home. Over the years, Ted and Carolyn also owned mortuaries in McKinney, Frisco and Celina. In 1993, the Dickeys merged their businesses with the Dignity Memorial network. That partnership has allowed them to continue serving their friends and neighbors.

    Ted has a firm commitment to giving back to the community. In 1971, he incorporated Plano Sports Authority, which became the umbrella organization for Little League sports in Plano and surrounding communities. He coached youth sports for many years and taught anatomy in the Plano Independent School District (PISD). He served the PISD in the capacity of school board trustee for multiple terms. He also was elected as Plano’s justice of the peace and served for multiple terms.

    Carolyn took an active role in establishing organizations such as Service League, The Women’s Division of the Chamber of Commerce and the Plano Junior League. Along the way, Ted and Carolyn raised two sons and added to their family with a daughter-in-law and a granddaughter. They look forward to many more years of service and community involvement.