Verified Customer Reviews
"Johnny Dillard was exceptional from the beginning until the end. He was very patient and caring with my family and myself in assisting us with the cemetery arrangements. Our situation was unique and he showed extreme care and ownership, very responsive and provided answers in a timely manner. We were very satisfied with the service provided. Ulysses Hidalgo was also very helpful in assisting my family and I arrange the funeral arrangements and ensuring our expectations were met. There was no pressure and we were given the necessary time to make decisions. I very much appreciated his willingness to help. I'm very grateful to both Johnny and Ulysses for the assistance provided during this very difficult time. Thank you."
Verified Burial & Memorial Service Customer
December 2020
"Kevin and his team took great care in ensuring mine and my loved ones needs were met and our boundaries were respected. Thank you"
Verified Customer
December 2020
"I wanted to say goodbye to my daughter in a big way with a party and mariachi right there, very accessible eternal valley."
Verified Customer
December 2020
"Paola followed up with every email, every phone call. Appreciate her time"
Verified Customer
December 2020
"Our counselor Jaclyn Ramirez was beyond perfect. We could have never gotten through this heartbreak without her. She was highly professional yet she treated us with the upmost care and respect. Made us feel like she was taking care of a family member."
Verified Customer
November 2020
"Ulysses was very supportive while being thorough; I really appreciated working with him. He 'heard' everything that we wanted and communicated it to the rest of the team. We asked him for no lipstick for my Mom and sure enough she presented very elegantly with no lipstick at the cremation witnessing. Johnny who sold us the burial policy was very attentive and helped us coordinate as my Mom's body had to be picked up on a weekend, within 4 hours from the nursing home. I can't remember the man's name who helped us with the cremation witnessing (maybe Rodrigo) but he was very kind and competent. He was 'present' but didn't intrude. The Covid precautions were very thorough and very much appreciated. This is the same great service I remember that Pierce Bros. provided for my Dad's mortuary/cremation needs in 2012. Thank you, truly."
Verified Burial & Memorial Service Customer
November 2020
"Jaclyn handled everything with the upmost respect and dignity. She made us feel like a loved family member. We are grateful. We truly could not imagine going through this without her."
Verified Burial & Memorial Service Customer
November 2020
"The whole staff made us feel special and so important. Our every need was met in a most gracious and respectful manner. Even the receptionist was so kind and totally helpful! They didn't make us feel like it was a 'cookie-cutter' experience but really wanted to do what we needed. Great job all around!"
Verified Burial & Memorial Service Customer
October 2020
"I had prearranged everything since May, and I'm glad I did it Everything went smoothly I felt no pressure at all The Cemetery is beautiful Trey was very helpful, and always there to answer my questions."
Verified Customer
October 2020
"Breanna was very helpful in this difficult time for us."
Verified Burial & Memorial Service Customer
September 2020
"Trey has been very helpful and understanding through this difficult time."
Verified Customer
September 2020
"This is the second time we used Eternal Valley. Each time our experience was great. Paola was professional, kind, very understanding of our needs and custom. She calls back when i send her an email or call to ask about something. She made this difficult time easier to handle. The crematorium was also professional, empathetic to our needs. Truly appreciate everyone's effort dealing with our need"
Verified Burial & Memorial Service Customer
September 2020
"Lee Cail and Ulysses Hildalgo were very professional, caring and helpful in the arrangements for the cremation of my beloved wife and my children's mother."
Verified Burial & Memorial Service Customer
September 2020
"Being out of state located in Idaho, Eternal Valley did an amazing job with communication, making sure our needs were met and most importantly we were comfortable with all choices made. Thank you Eternal Valley for making this day as special as our loved ones is too us."
Verified Customer
September 2020
"Every single person I spoke with at eternal valley were genuinely sincere and had great customer services. I want to give a special thanks to cemetary counselor Trey for going above and beyond his work and helping my family and I understand the pricing and services he was genuinely there for our family and I cannot say how thankful we are for the awsome service he provided. Also would like to thank Manager Patty. She was very thoughtful and and answer all our questions and help us understand things we did not know. This was my first experience at any mourtuary and I will definitely recommend to anyone. Overall from the first phone call I made to end was great customer services."
Verified Customer
September 2020
"The immediate response was very prompt. The Funeral Director, Brianna Gallagher was very knowledgeable, kind, helpful and responded immediately to my requests. I was very pleased with how well it was handled."
Verified Burial & Memorial Service Customer
September 2020
"The entire team provided exceptional customer service."
Verified Customer
September 2020
"The staff was very helpful and caring towards the need of my family I want to especially think Jeniffer Luna for helping us through everything she was very sweet also to the other assistant helping her they both were so helpful through it all."
Verified Customer
August 2020
"The staff at Eternal Valley were amazing. They were personable and compassionate towards our situation."
Verified Customer
August 2020
"Everyone was kind and considerate. I was kept informed of the process and the financials were clear. Thank you!"
Verified Customer
August 2020
"They were almost always available"
Verified Customer
August 2020
"Rev. Gary Dickey was Awesome. He was as if he was a member of our family. Breanna Gallagher was very professional and Sympathetic to my Dad and family. Georgina at the front desk was always helpful and kind. Jennifer Luna did a great job taking care of our needs at the graveside. Thank you to all for being so kind and warm hearted. Truly felt the love."
Verified Burial & Memorial Service Customer
August 2020
"Jennifer Luna was very kind and sympathetic to our needs. The service at the grave side was perfect. Thank you Jennifer and crew."
Verified Customer
August 2020
"My husband & I have lived with our family in the Santa Clarita area since the mid 1960s. We have always used the Eternal Valley when the need arose. If we were ever not satisfied, we would discontinue going back. The current staff is top notch! We will happily use their services in the future!"
Verified Customer
August 2020
"It was a great pleasure to work with Ulysses and his staff. We put ourselves in their hands and we greatly appreciate they took care of our Mom and us. Thank you so very much, Eternal Valley staff!!!"
Verified Burial & Memorial Service Customer
August 2020
"The staff was very kind"
Verified Customer
August 2020
"I would like to say that Jennifer Luna our Family Service Counselor at Eternal Valley Memorial Park was great in assisting my family with the burial of my father during this Covid-19 situation that is going on. She was very understanding, helpful and so supportive. This was a very difficult time for myself and my family and Jennifer and Eternal Valley made the whole process easier to deal with during these unprecedented times. Thank you so much and God bless!"
Verified Customer
August 2020
"Both funeral arrainger and family service counselor payed close attention to our needs, they were very thoughtful and were very detailed with explaining everything for our services. Our family is very pleased with our experience at Eternal Valley Memorial Park"
Verified Customer
August 2020
"Deborah was so compassionate and caring and looked after every detail ."
Verified Customer
July 2020
"YES, the above statements."
Verified Customer
July 2020
"Highly recommend their services."
Verified Burial & Memorial Service Customer
July 2020
"It took too long for someone to get back to me. I'm still waiting on a call back re headstone. I know with COVI situations have changed but call backs would be nice."
Verified Customer
July 2020
"Kevin and Johnny are amazing! They both really took their time to understand the grief that people feel when they lose their loved one. No matter how many questions I had, no matter how many times I called they always had the answers and got back to me immediately. I'm sure every employee at this place is great at their job, but these two are exceptional! Thank you so much for everything!! Karen Glasgow"
Verified Burial & Memorial Service Customer
July 2020
"Plan ahead."
Verified Customer
June 2020
"Plan ahead."
Verified Burial & Memorial Service Customer
June 2020
"It was a great experience. Considering all the new regulations during the pandemic staff made sure everyone was safe while still respecting the privacy of the family as we said our goodbyes to our loved one."
Verified Burial & Memorial Service Customer
June 2020
"Excellent service from staff members explaining options and taking time to answer questions."
Verified Customer
June 2020
"It feels great to know that there is someone there to help you and comfort you in your pain."
Verified Burial & Memorial Service Customer
June 2020
"Jonny Dillard went beyond answering every question I had and made the process very easy and stress free."
Verified Customer
May 2020
"The staff at Eternal Valley is quite experienced. They check in with you to make sure all is going well from your point of view. We had a limited experience, since our family member had pre-arranged years ago, but if I had to arrange another interment, I would have no problem working with E.V."
Verified Customer
May 2020
"Trust Your Funeral Director."
Verified Burial & Memorial Service Customer
April 2020
"My experience is that all the staff are professionals in their work."
Verified Burial & Memorial Service Customer
April 2020
"They are helpful and willing"
Verified Customer
April 2020
"Paula and Trey were very professional and genuinely cared for our strange circumstances due to Covid19. They were so helpful and compassionate."
Verified Burial & Memorial Service Customer
April 2020
"They are very professional and friendly as well as helpful"
Verified Burial & Memorial Service Customer
March 2020
"Jennifer was very friendly and a pleasure to work with, my mother and I planned everything for my dad kind of last minute (not intended, I do not recommend waiting for last minute) we were experiencing a high level of stress and emotions, yet Jennifer was able to make us feel so much better, and made planning my dads burial so easy, the best part was that she helped my mom find a location that we LOVED . Thank you from the bottom of our hearts !"
Verified Customer
March 2020
"I would suggest that if you have one or two generations of loved ones to plan for a common burial site if that is what your family envisions. Early planning and the purchase of services can lock in the price of a funeral. As the years go by inflation will steadily increase the cost of a funeral. Payment plans are available so you can complete the payment of funeral arrangements over time. The early planning prevents stress, poor decisions, and inflated costs."
Verified Customer
March 2020
"These are professionals that realize how hard and emotionally charged the experience is. Let them help you achieve the difficult objective."
Verified Customer
March 2020
"I have had two recent funerals at Eternal Valley and had a beautiful experience!"
Verified Burial & Memorial Service Customer
February 2020
"Everyone that I dealt with at Eternal Valley Memorial Park Mortuary was very professional, caring and very pleasant to work with. Patti Palominos and her staff, especially Paola Tuchan, should be very proud of the service that they provide to families in their time of grief and pain."
Verified Burial & Memorial Service Customer
February 2020
"The staff and services turned a sad day into a special memorable day that honored our loved one in a special way. This is not how I would expect to describe a funeral of a loved one, but it was a wonderful special day. Thank you Eternal Valley."
Verified Customer
January 2020
"It's never easy, and yet sometimes, I have learned, there are struggles and difficulties if a family member passes away out of state. With the Compassion from our Funeral Director, the difficulties seemed flawless."
Verified Customer
December 2019
"The staff was very accomodating and caring at a most difficult time. Be sure to ask for an itemized list of all services you have purchased and ask to double check. The day of service will be a blur and you don't want any surprises the day of service."
Verified Burial & Memorial Service Customer
December 2019
"Overall very easy and good experience."
Verified Customer
November 2019
"The staff at Eternal valley made sure that my family and most importantly, my mother was given the upmost respect with the process of planning of the services. I could not have asked for the most kindest staff. I am forever grateful for the care given to our family. Thank you"
Verified Burial & Memorial Service Customer
October 2019
"Good attitude and great attention from all the staff."
Verified Customer
September 2019
"Everything was great."
Verified Burial & Memorial Service Customer
September 2019
"Eternal Valley is a beautiful and peaceful place. The staff made us feel comfortable and at ease."
Verified Customer
September 2019
"The staff was very helpful in all aspects of our funeral needs."
Verified Burial & Memorial Service Customer
September 2019
"I received considerate and kind service from everyone involved; the staff was open to questions and granting wishes--such as having my mother buried in spike heels."
Verified Burial & Memorial Service Customer
August 2019
"I ASK FOR NO FLOWERS - BUT WENT YOU GO ONLINE IT WAS SHOWING DIGNITY AND SOMETHING ELSE, BUT IT TURN OUT OKAY ONLY RECEIVED ONE - I TRIED TELLING PEOPLE TO DONATE TO ACFUTE MYELOID LEUKEMIA HE WAS PUT IN A MAUSOLEUM"
Verified Customer
July 2019
"I would like to say looking back on what is never an easy experience, was all in all relatively smooth and seamless. But the extraordinary moment was when I asked for the ashes to be expedited sooner than originally offered as I wanted to have the scattering ceremony on April 1. Fania remembered and called me several times to keep me abreast of the timeline and did in fact, meet the deadline! Everything was handled beautifully. Thank you."
Verified Burial & Memorial Service Customer
June 2019
"I PLANED FOR ALL REQUIREMENTS FOR THE FUNERAL HOWEVER ARE MOVED OUT STATE AND I COULDNT CHANGE THE ARRANGEMENT I HAD WITH THE CEMETARY. I WISH THAT WOULD BE TRANSFERRAL TO AN OTHER STATE."
Verified Customer
May 2019
"A VERY SAD TIME THAT WAS HANDLED IN AN OUTSTANDING AND PROFESSIONAL MANNER BY THE ETERNAL VALLEY STAFF"
Verified Burial & Memorial Service Customer
May 2019
"AN ALACART MENU SERVICES WOULD BE HELPFUL. THERE WERE SERVICES WE DID NOT WANT OR NEED BUT HAD TO PAY FOR THEM ANYWAY AS PART OF THE PACKAGE."
Verified Burial & Memorial Service Customer
May 2019
"I PURCHASED 2 LOTS AT CEMETERYS TIME OF EXPANSION 1900 & WE SET UP PRE PAID FUNERAL EXPENSE & STONE MATERIAL"
Verified Customer
April 2019
"THERE WAS OBVIOUS CONSTRUCTION HAPPENING DURING THE TIME OF THE CEREMONY. WHEN WE FIRST ARRIVED WE HAD TO STEP/HOP/NAVIGATE OVER A TRENCHED AREA, BUT AT THE END DID PLACE A RAMP."
Verified Customer
February 2019
"CASKET FLOWERS WE ORDERED WERE DELIVERED PER CEMETERY STAFF INSTRUCTIONS TO ANOTHER SERVICE, PLACED ON SOME ONES ELSES CASKET ISSUE WAS RESOLVED"
Verified Customer
February 2019
"BURIAL OF FATHER 1994 AND MOTHER 2018 WERE BOTH EXCELLENT I AM RETIRED US ARMY SO WILL BE USING NATIONAL CEMETARY WHEN MY TIME COMES"
Verified Customer
February 2019
"I found the entire staff of Dignity Memorial to be very compassionate and caring during the dark period in our lives. We never felt pressured or rushed to make any decisions, and were very pleased with all the options offered, to make this transition so much less stressful. True professionals in every sense of the word. Thank you!!"
Verified Burial & Memorial Service Customer
February 2019
"GROUNDS NEED TO HAVE WORK DONE FLOWERS/GRASS IN BAD APPEARANCE."
Verified Customer
February 2019
"STAFF WAS HELPFUL & DID NOT PRESSURE ME TO UPGRADE FROM THE PRE-EXISTING ARRANGEMENTS. OBITUARY WAS BEAUTIFULLY DONE. THE ONLY DISAPPOINTMENT WAS THE INABILITY TO USE A WIRLESS MICROPHONE SO GUESTS WOULD BE MORE COMFORTABLE SPEAKING PUBLICLY."
Verified Burial & Memorial Service Customer
January 2019
"WHY DONT YOU PARTICIPATE IN WREATHS ACROSS AMERICA."
Verified Customer
December 2018
"EVERYONE WAS SO NICE & MET ALL OUR NEEDS"
Verified Customer
November 2018
"IT IS WONDERFUL HOW ETERNAL VALLEY COORDINATED THE VIEWING BEFORE THE FUNERAL AND THE ACTUAL MASS & BURIAL WITH ST KATERI CHURCH EVERYTHING WAS PERFECT."
Verified Burial & Memorial Service Customer
November 2018
"1. ROADS WITH IN THE CEMETERY WERE UNDER MAJOR REPAIR, PARKING AND GETTING FROM CHAPEL TO GRAVESITE WERE HORRIBLE. STAFF SUPPORT TO HELP WITH DIRECTIONS WAS MINIMAL DISAPPOINTING! 2. DURING INTERNMENT THE GROUNDSMEN HELPING WITH PLACING MY MOMS URN IN THE PLOT HAD CELL PHONES THAT CONTINUED RINGING ABOUT 6 TIMES; NEEDLESS TO SAY WAS VERY ... AND DISRESPECTFUL DURING WHAT SHOULD HAVE AND TIME PRAYER AND QUITE"
Verified Burial & Memorial Service Customer
November 2018
"1. NEW ... NEEDED ON GRAVESITE. 2. WHY NO POLICE ESCORT AFTER FUNERAL MASS."
Verified Customer
October 2018
"ARRANGEMENTS WERE PRE-ARRANGED AND PAID FOR BY MY BROTHER. WE ARE STILL AWAITING A CORRECTION ON HIS URN COMBO WITH GRAVE MARKER. STAFF HAS BEEN GREAT!"
Verified Burial & Memorial Service Customer
October 2018
"THE COST OF THIS SERVICE WAS APPALLING! RE-CREMATION, BURIAL OF URN IN EXISTING GRAVE AND ADDITION OF NAME & DATE TO HEADSTONE"
Verified Customer
September 2018
"MY MOM MET WITH SOMEONE AT CEMETERY WAY BEFORE HER ILLNESS. SHE WAS ASSISTED IN MAKING HER PRE FUNERAL ARRANGEMENTS WITH THE MORTUARY. THIS SAVED US LOTS OF HEADACHE & HEARTACHE. I CALLED MORTUARY JUST PRIOR TO MY MOMS DEATH AND THEY MADE SURE ALL THINGS WERE IN PLACE & READY FOR MY MOM. THEY MADE IT COMFORTING AND PERSONABLE."
Verified Customer
August 2018
"EVERYONE WAS EXTREMELY HELPFUL, POLITE & PROFESSIONAL."
Verified Burial & Memorial Service Customer
July 2018
"STAFF WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE VERY PROFESSIONAL"
Verified Burial & Memorial Service Customer
July 2018
"YOUR STAF WAS AMAZING I MOST DIFINITLY RECOMMEND YOU GUYS, THANK YOU! THANK YOU!"
Verified Burial & Memorial Service Customer
June 2018
"VERY PLEASANT AND VERY HELFUL."
Verified Burial & Memorial Service Customer
May 2018
"SHE DID A GREAT JOB IN ASSISTING SORRY IF NOT ALL ANSWERED. DID THAT WITH JCA."
Verified Burial & Memorial Service Customer
May 2018
"WENT OUT OF HIS WAY TO ASSIST. EXCELLENT SERVICE AS A RETIRED PRIEST. DID MANY SERVICES & BURIALS AT ETERNAL VALLEY."
Verified Customer
May 2018
"THANK YOU. EVERYTHING WENT AS PLANNED. IT WAS A GREAT SEND OFF FOR MY MOM"
Verified Burial & Memorial Service Customer
April 2018
"ETERNAL VALLEY IS A TOP RATE ORGANIZATION. UNFORTUNATELY WE NEEDED THEIR SERVICE AGAIN WITHIN A MONTH. THEY WERE AMAZINGLY COMPASSIONATE & CARING."
Verified Burial & Memorial Service Customer
April 2018
"THE WHOLE STAFF HAS BEEN SO SWEET AND COMPASSIONATE THROUGH THIS WHOLE EVENT. EILT AS IF FAMILY RATHER THAN A BUSINESS. STILL CHECK UP ON ME, WHICH IS SO THOUGHTFUL. WONDERFUL BUSINESS SERVICE."
Verified Customer
April 2018
"IT WAS SO NICE HAVING MY PARENTS DO THEIR PRE- PLANNED FUNERAL ARRANGEMENTS ALL UP AHEAD. IT WAS SO MUCH EASIER ON MYSELF AND MY 3 SIBLINGS! MY HUSBAND AND I ALREADY DID OUR PRE-PAID ARRANGEMENTS, AFTER MY DAD PASSED AWAY IN 2010. SO MUCH EASIER FOR OUR KIDS AT THE TIME OF OUR PASSING LATER ON. THANK YOU!"
Verified Customer
March 2018
"DECEASED MY DAD MADE ARRANGEMENTS PRE-NEED. HIS SERVICE A BURIAL TOOK PLACE IN N. Y. YOU DID PREP & SHIPPING TO FUNERAL HOME IN N. Y. ALL HANDLED WELL"
Verified Burial & Memorial Service Customer
March 2018
"EVERYTHING WAS KIND. MY MOM WAS 93 YRS AND CREMATED. I MADE ARRANGEMENTS 1 AND HALF YRS AGO. PREPAID- EVERYTHING WENT SMOOTHLY."
Verified Burial & Memorial Service Customer
March 2018
"ALL PLANS, COSTS WERE PRE ARRANGED BY DECEASED WHOSE OTHER FAMILY MEMBERS ARE INTERRED AT ETERNAL VALLEY STAFF OUTSTANDING NO COMPLAINTS AT ALL"
Verified Burial & Memorial Service Customer
March 2018