Verified Customer Reviews
"As for my experience I challenge anyone to find anyone better in Ontario or even Canada to match the respect and sincerity I experienced at Thompson's Funeral Home."
Verified Burial & Memorial Service Customer
March 2021
"The staff at the Thompson Funeral Home were very compassionate, responsive, and willing to help us at each step in this part of our journey. Thank you all very much."
Verified Burial & Memorial Service Customer
March 2021
"Everything handled with care and professionalism."
Verified Burial & Memorial Service Customer
February 2021
"Brent was very professional and respectful throughout the overall process, and was very responsive to any concerns and questions, both on the phone and via email. He explained every step! When we finalized the arrangements for my Mom, Brent took his time, and was patient and understanding with my elderly dad. Thanks to the caring staff!"
Verified Burial & Memorial Service Customer
January 2021
"Every step of the way, the team was outstanding. Thank you for making such a murky and unknown realm of life so easy to navigate. You guys are truly excellent in what you do."
Verified Burial & Memorial Service Customer
October 2020
"Definitely catered to our needs and we felt very well respected. Thought the price was appropriate for what we received."
Verified Burial & Memorial Service Customer
September 2020
"The kindness of your staff during such a difficult time was very appreciated."
Verified Burial & Memorial Service Customer
August 2020
"We were very happy with the services provided. The day was exactly what we wanted for our mother. Thank you."
Verified Burial & Memorial Service Customer
July 2020
"Our funeral director is an amazing person she handled all of our enquiries and requests with a lot of empathy, patience and understanding. It is so important to find the right professional to assist family in such painful and difficult times, and we are grateful to Amy for taking such good care of everything. Entire staff at the funeral home were beyond helpful and accommodating. Thank you"
Verified Burial & Memorial Service Customer
July 2020
"We were very pleased with our service"
Verified Burial & Memorial Service Customer
June 2020
"As difficult as these times may seem especially when losing a loved one, it is important to have support. I was able to experience that exact feeling, when everything was arranged. It is a very sensitive topic of losing a family member or friend, and at the time I needed help these ladies were able to walk me through a confusing time and get everything completed. It is a fast but necessary process. And mistakes can easily be made when feeling overwhelmed. I put my trust in the company and staff to get I through and naked sure wishes of the deceased were met."
Verified Burial & Memorial Service Customer
June 2020
"My father's nursing home required arrangements be made for all their residents during the covid outbreak just in case. I chose Thompson not just for their close location and ease of arrangement but on recommendation from the staff who were caring for him as well. Unfortunately my father passed suddenly of natural causes during the pandemic and Thompson FH were prompt and professional in every aspect of my interactions with them. They were kind and considerate of the current social adaptations and made a most difficult situation more manageable to navigate. Tiffany especially was of great relief to me in how quickly she responded to emails and calls as well as how thorough she was in her explanations of how things proceed and why they are done that way. I couldn't have recieved better service."
Verified Burial & Memorial Service Customer
June 2020
"Compassionate, professional and caring support and expertise."
Verified Burial & Memorial Service Customer
June 2020
"Taking care of the necessary Business aspects in a respectful and no pressure manner... leading to the right choices being made under the individual circumstances in each specific case... Ultimately making it easier."
Verified Burial & Memorial Service Customer
April 2020
"Thompson's Funeral Home provided the best and most dignified services possible, which were greatly appreciated."
Verified Burial & Memorial Service Customer
February 2020
"Our Funeral Director was very courteous and professional under all circumstances."
Verified Burial & Memorial Service Customer
December 2019
"The place is nice. All staff were great. They really took care of us. No complaints, only praise and our thanks. Director Amy was very helpful."
Verified Burial & Memorial Service Customer
December 2019
"Staff were friendly, caring and very supportive during the whole process. I would like to thank Amy for her professionalism & supporting us with all our questions."
Verified Burial & Memorial Service Customer
December 2019
"Having Brent help us through the whole process was the most valuable aspect. Brent was kind and gentle, compassionate and caring and we appreciate all the help and guidance he provided from beginning to end. Thanks again Brent!"
Verified Burial & Memorial Service Customer
November 2019
"Thompson's looked after everything which allowed our family and friends to grieve without all of the additional concerns associated with a passing. Nothing was too small or too much trouble for Thompson's to look after. All of the staff instilled confidence with a sense of caring that was outstanding. I can't recommend Thompson's highly enough to anyone needing their services."
Verified Burial & Memorial Service Customer
October 2019
"What a blessing that Eric consciously planned his funeral, years in advance and discussed it with us. The impeccable staff at Thompson's were so comfortable and professional to deal with, guiding us through the necessary steps, despite our grief. Although this was my first experience dealing with a close relative's passing, I can't imagine anything that they could have improved upon. I felt supported all along the way, and in fact still feel comfortable calling if I need someone to talk to."
Verified Burial & Memorial Service Customer
October 2019
"At this difficult time, the family and I were so thankful that we had gone gone with Thompson Funeral Home with all of our pre-arrangements. Everyone we dealt with at Thompson's was kind, caring, helpful, and knowledgable. Their professionalism was above reproach. The assistance offered to us at this time was invaluable. Thank you Thompson Staff!"
Verified Burial & Memorial Service Customer
September 2019
"They made the most difficult time of my life a little bit easier. They led me through the decision making process and advised me of the various options available to me. They helped me with the overwhelming paperwork that I had to complete and all of the other 'official' parts of the process. They were all so professional and kind. They came up with some creative solutions for the service when we asked for options. Everyone we met was so professional, so kind and so understanding. We are so grateful and will never forget the kindness that we received from all of them. Thank you all."
Verified Burial & Memorial Service Customer
September 2019
"Very nice place. Excellent and professional staff. Music and slide show were awesome. Everything is taken care off. Easy to make arrangements and staff - GENA - was awesome at following up on everything. She made the experience run smooth at that sensitive time."
Verified Burial & Memorial Service Customer
August 2019
"Gena's caring and compassion went far above our expectations. The whole staff were professional, warm and helpful. The level of multi-media technology is outstanding and extremely helpful."
Verified Burial & Memorial Service Customer
August 2019
"Kind and caring yet professional and sensitive to my needs."
Verified Burial & Memorial Service Customer
August 2019
"I will recommend thompson funeral home.. a little bit more compare to other funeral..for me it's worth it ..good service also the catering good service too.."
Verified Burial & Memorial Service Customer
August 2019
"I HAVE BEEN AT A LARGE NUMBER OF FUNERAL IN MY LIFE UNFORTUNATELY, AT PLOT OF DIFFERENT HOMES, THOMPSONS HAS PROVIDED THE VERY BEST OF SERVICE ALL AROUND"
Verified Burial & Memorial Service Customer
July 2019
"EVERYTHING WAS EXCELLENT NO PROBLEMS"
Verified Burial & Memorial Service Customer
May 2019
"THOMPSONS TREATS THE DECEASED WITH THE OUT MOST RESPECT."
Verified Burial & Memorial Service Customer
September 2018
"COMPASSIONATE AND CARING STAFF WHO ACCOMODATED MY NEEDS, NOT PUSHING TO UPSELL"
Verified Burial & Memorial Service Customer
September 2018
"MY MOM WOULD HAVE BEEN PLEASED WITH THE SERVICES PROVIDED & THE CARE YOUR TOOK IN TO HER. THANK YOU!"
Verified Burial & Memorial Service Customer
July 2018
"WAS A BEAUTIFUL MEMORIAL FOR MY MOTHER. EVERYONE COMMENTED ON HOW NICE IT WAS. SANDWICHES AND DESERTS FOR RECEPTION WERE GREAT."
Verified Burial & Memorial Service Customer
June 2018
"VERY PROFESSIONAL, WOULD RECOMMENDS TO FRIENDS."
Verified Burial & Memorial Service Customer
June 2018
"PRESSURED TO PREARRANGE MY FUNERAL- WANTED SEPARATE TIMES POSTED FOR VIEWING AND CEREMONY. PEOPLE ARRIVED 1 HR BEFORE CEREMONY AND WERE CONFUSED"
Verified Burial & Memorial Service Customer
June 2018
"THE OVERALL EXPERIENCE WITH DIGNITY FUNERAL HOME WAS EXCELLENT EXCEPT FOR ONE UNPROFESSIONAL INCIDENT. DURING THE FINALIZATION OF THE PAPERWORK FOR THE FUNERAL ARRANGEMENTS THE ASHES OF OUR MOTHER WERE SITTING IN A CARDBOARD BOX WITH AN ENVELOPE TAPED TO THE BOX WITH HER NAME ON IT. WE WERE UNAWARE OF THE CONTENTS UNTIL AROUND 15 MINUTES INTO THE PAPERWORK WHEN THE ASSOCIATE TAPPED THE BOX SAYING OUR MOTHER REMAINS WERE INSIDE! EXTREMELY UNPROFESSIONAL, DISRESPECTFUL, INSENSITIVE AND ..."
Verified Burial & Memorial Service Customer
May 2018
"I HAD REALLY GOOD SERVICES NO COMPLET"
Verified Burial & Memorial Service Customer
April 2018
"THE FUNERAL HOME AND STAFF WERE GREAT. THANK YOU"
Verified Burial & Memorial Service Customer
February 2018
"ENTIRE PROCESS WAS VERY SMOOTH AND WITHOUT ISSUES."
Verified Burial & Memorial Service Customer
February 2018