Verified Customer Reviews
"Bell Funeral Chapel did an excellent job. From the first meeting with a funeral director to communicating by email. All questions and concerns were answered."
Verified Burial & Memorial Service Customer
January 2021
"Very caring and respectful staff"
Verified Burial & Memorial Service Customer
January 2021
"Everyone at Bell & Burnaby Funeral Chapel were exceptional! Attention to detail, last minute adjustments without a hitch, caring and understanding. Thank you all!"
Verified Burial & Memorial Service Customer
November 2020
"Great service! Very accommodating with last minute requests! Much appreciated!"
Verified Burial & Memorial Service Customer
November 2020
"Thank you Devan for helping us in saying our last goodbye to our mother,you were amazing throughout the process and made that day less stressful for my sister and I.We also want to say thank you to Dean he helped us out 2 years ago with dad, you are both great."
Verified Burial & Memorial Service Customer
October 2020
"Amy was professional and kind. Provided us with the information we needed and we appreciated her approach. No pressure. Thank you."
Verified Burial & Memorial Service Customer
October 2020
"Very professional, caring and thoughtful staff. Very organized and the funeral director for our funeral was very calming and made everything run so smoothly, with her added grace and compassion. Thank you Bell and Burnaby Funeral Chapel."
Verified Burial & Memorial Service Customer
September 2020
"There was a bit of confusion when making the pre-arrangements (not Dean) but Dean was outstanding once he took over with the onsite services. His compassion, thoughtfulness and ensuring I had no questions of concerns was greatly appreciated."
Verified Burial & Memorial Service Customer
August 2020
"Let the staff know what your family wants to happen, how you want the service to feel and then let them do the work for you. If you trust that they will make it happen for your family, and they will keep you in the loop, you will experience less stress at a difficult time and mor e calmness through the event."
Verified Burial & Memorial Service Customer
July 2020
"The patient, kind & respectful service given by Bell Funeral Home was excellent. I highly recommend them!"
Verified Burial & Memorial Service Customer
July 2020
"She handled herself professionally, kind and considerate. Moved the process at a pace that was comfortable for us and responded to questions/concerns efficiently. Everything was on time and on the budget we set out with her, let us know what steps needed to be taken outside the chapel (re banks, pension, credit cards, etc). Was a good experience for us through a difficult period."
Verified Burial & Memorial Service Customer
June 2020
"Shane was great at explaining the packages and guiding us through the pricing list. He was very professional and made the experience relatively easy considering the circumstances."
Verified Burial & Memorial Service Customer
May 2020
"An excellent experience from the first phone call to the final interactions!"
Verified Burial & Memorial Service Customer
May 2020
"made thing easy during a difficult time"
Verified Burial & Memorial Service Customer
April 2020
"My mom spoke very highly of Amy Woods and her team at Bell Chapel over facilitating funeral arrangements for my beloved 97 year old grandmother. It was a complete shock when my mother died very unexpectedly just six and a half weeks after grandma's funeral. It was only fitting that I would reach out to Amy to help make arrangements for the passing of my mom. During one of the most painful and difficult times in life, we were given great comfort and care. I am very grateful for Amy and her teams kindness and for taking care of everything so graciously. I felt confident that my mother and my grandmother were in good hands being treated gently and with respect. Thank you Amy for your care, compassion and professionalism. It truly felt like you were one of my family members. Thank you Valeria for your help in the office. Anybody in need of this service, look no further. Bell Chapels entire team are a group of amazing, kind people."
Verified Burial & Memorial Service Customer
April 2020
"Amy, Dean and all the staff were so wonderful in guiding us through this difficult time. They ensured that all of our needs were met to include our cultural traditions before and during the service and burial. Many thanks from our family and community."
Verified Burial & Memorial Service Customer
March 2020
"the 3 things most important things during a time like this is patience, understanding and empathy. finances are a personal matter from family to family, but the people at Bell get this as well. highly recommended."
Verified Burial & Memorial Service Customer
March 2020
"Bell & Burnaby provided our family with exceptional service and support during a very difficult time. Would highly recommend them."
Verified Burial & Memorial Service Customer
March 2020
"Christina was very understanding in carrying out our mother's wishes. Calls were returned promptly and with caring professionalism. We would heartily recommend her and commend her for her patience."
Verified Burial & Memorial Service Customer
February 2020
"Christina's sincere desire to make the experience as painless as possible was evident from the very beginning. Her professionalism made it clear we were in good hands. She answered every question and concern clearly. We were astounded that we were able to make all the arrangements in such a short period of time. We can't thank you enough, Christina."
Verified Burial & Memorial Service Customer
February 2020
"From my initial phone call of inquiry to Bell & Burnaby Funeral Chapel to receiving my loved one's cremated remains, the process was quick, professional, respectful, and seamless. Our family was not looking for a service or cemetery arrangements and our wishes were respected and never questioned. The phone call provided me with almost all the information I needed, including price and timeline, and concluded with the booking of a meeting two days hence. Prior to the meeting, I was emailed a comprehensive inventory of what I should bring in terms of documentation, further expediting the process. Throughout, the competent staff hit just the right note."
Verified Burial & Memorial Service Customer
February 2020
"openly helpful"
Verified Burial & Memorial Service Customer
January 2020
"Our experience with Bell Funeral Home was exceptional. The director and staff were very professional and kind. I would not hesitate to highly recommend them to family and friends."
Verified Burial & Memorial Service Customer
January 2020
"During this difficult time it took a lot off our minds that we didn't need to worry about anything it was all taken care of there newspaper, flowers, singer, church etc. Everything was done in a professionally and also caring way. Thank you very much!"
Verified Burial & Memorial Service Customer
December 2019
"I would highly recommend Bell & Funeral Chapel for funeral services . They are very professional and outstanding service . Thanks to Amy Woods and tim From family Dusan Sakic."
Verified Burial & Memorial Service Customer
November 2019
"The director, Amy, was kind, considerate, compassionate and very professional. We felt comfortable and confident having our loved one in the care of Bell and Burnaby. Amy was informative and helped us explore options efficiently and sensitively. A helpful information package was provided to us to help with the process. We would recommend your funeral home to others."
Verified Burial & Memorial Service Customer
October 2019
"Thank-you, you handled everything with professionalism and humanity, a true rarity in today's day."
Verified Burial & Memorial Service Customer
October 2019
"Compassionate and caring staff but extremely professional too. We felt we had made the right choice in trusting our loved one to their care, thank you so much Devon."
Verified Burial & Memorial Service Customer
August 2019
"Any questions, inquiries, suggestions were answered + supplied immediately. Family feel to the entire experience."
Verified Burial & Memorial Service Customer
August 2019
"Dean, is the funeral director that you should seek if there's your loved one needs funeral service. All the stress will set a side and you can deal with other life impact that you deal with."
Verified Burial & Memorial Service Customer
August 2019
"CONSIDERING SUCH EXTREMELY DIFFICULT TIMES, SHAME WAS EXTREMELY HELPFUL AND VERY EMPATHETIC WITH WHAT WE WERE GOING THROUGH, I WOULD RECOMMEND HIM TO ANYONE."
Verified Burial & Memorial Service Customer
July 2019
"PROFESSIONAL AND COMPASSIONATE STAFF. HIGHLY RECOMMENDED. THEY HELPED US TREMENDOUSLY DURING A VERY DIFFICULT TIME"
Verified Burial & Memorial Service Customer
July 2019
"STAFF WERE ALL VERY COMPASSIONATE, FRIENDLY AND THE EXPERIENCE WAS CALMING."
Verified Burial & Memorial Service Customer
May 2019
"THANK YOU FOR MAKING THIS EXPERIENCE AS SMOOTH AND PAINLESS AS POSSIBLE"
Verified Burial & Memorial Service Customer
June 2018
"I WAS VERY HAPPY WITH THE CARING & CONSIDERATE EXPEREINCE WITH THE BURIAL OF MY MOTHER"
Verified Burial & Memorial Service Customer
May 2018
"THERE WAS A PROBLEM WITH THE CASKET WHICH CAUSED A LOT OF DISMAY AND TRAUMA. IT WAS HANDLED TO THE BEST OF EVERYONES ABILITY AND I AM HAPPY TO LEAVE THAT ALL BEHIND NOW AND GO ON WITH MY LIFE."
Verified Burial & Memorial Service Customer
May 2018
"I HAVE ALREADY MADE FUNERAL PRE-ARRANGEMENTS"
Verified Burial & Memorial Service Customer
April 2018
"WHEN I FIRST CALLED, I HAD TO DO IT 2X AS THE PERSON WHO ANSWERED COULD NOT HEAR ME AND ENDED THE CALL. IT TURNED OUT I HAD THE PHONE ON MUTE. BY THE TIME I FIGURED THAT OUT, THE FUNERAL HOME WAS CALLING ME TO CHECK ALL WAS OK. IT SHOWED CONCERN AND COMPASSION."
Verified Burial & Memorial Service Customer
March 2018