Verified Customer Reviews
"Would highly recommend planning in advance. Our parents did this for us and it made my job as executor so much easier at a difficult time."
Verified Customer
June 2021
"Would recommend Ocean View to family and friends."
Verified Customer
June 2021
"It was very comforting having all my emails and phone calls replied to quickly. The staff always made me feel welcome on the many times I stopped by."
Verified Burial & Memorial Service Customer
June 2021
"Through such a difficult time you made this very big part of it easy. Thank you"
Verified Burial & Memorial Service Customer
May 2021
"Carson, Chanelle and Daniel were very professional as well as compassionate and attentive to our family's needs and requests. Thank you to all of the staff at Ocean View. We were very pleased with the services provided."
Verified Burial & Memorial Service Customer
May 2021
"Our family wishes to express our heartfelt appreciation for the support and excellent care of your staff team that helped us through this difficult time."
Verified Burial & Memorial Service Customer
April 2021
"We found that staff are professional and experienced. We appreciated to have special arrangement for our 91- year old mom so that she could sit down during the alignment ceremony."
Verified Customer
April 2021
"I was very satisfied with the whole experience which made me and my famly very comfortable"
Verified Customer
April 2021
"I was very impressed by how everyone on the team was always on point and attentive. Even when waiting for something to happen, not once did a come around a corner and see a staff member on coffee break mode or chatting to pass the time. Always mentally engaged and ready to help us at every possible moment. This is exceptional."
Verified Burial & Memorial Service Customer
April 2021
"Carlos knows the Chinese tradition very well (better than me). He guided me every step of the way and explained every detail. He seemed to know how to handle every situation. When I complimented his attention to details, he told me: 'yes, everything has to be done right because there is no second chance.'"
Verified Burial & Memorial Service Customer
April 2021
"See comments above"
Verified Customer
April 2021
"Stephanie was very kind and thoughtful she listened to me about my mother's passing really made me feel comfortable like talking to someone you've known for a long time"
Verified Customer
April 2021
"There was a security guard who tried to disrupt the funeral service because there was one person too many (COVID). The person was about 50 feet away from the service. He ruined a nice funeral."
Verified Customer
March 2021
"It was nice to have attentive, informative staff taking care of your many concerns and needs during one the most stressful periods of your life."
Verified Customer
March 2021
"Professional and polite staff, paying attention to detail which made one of the most stressful experiences more bearable."
Verified Burial & Memorial Service Customer
March 2021
"Oceanview Burial park is the most beautiful burial park in Vancouver. I am very happy with the burial plots. Special thank you to Jeffrey Northey for your quick help to get the burial done in timely manner... Especially during covid times, where everything is very delayed. I myself had flown in from overseas and didn't have much time (especially with 14 day quarantine requirement). Glad everything worked out well. Much appreciated to Dignity Memorial."
Verified Customer
March 2021
"Jeffrey is very professional and friendly and made us feel comfortable while making all decisions. Highly recommended."
Verified Customer
March 2021
"Korey Yu was excellent to deal with and comforting to know that he understood culture and other aspects that we should be following."
Verified Customer
March 2021
"Even with the pre-arrangements we made with Oceanview and Dignity Memorial, there were still quite a few things we needed to plan for my mom. Every step of the way, we felt that Jennifer and Tyler were there for us. They were absolutely wonderful and responsive with our questions, and really helped us through a very difficult time. They were both so knowledgeable about our Chinese culture and knew more things than my family did when it came to customs and traditions. The niche and the urn both look beautiful and we know my mom is resting peacefully in her forever home. I sincerely thank the staff at Oceanview an Dignity for all their help and time."
Verified Customer
February 2021
"A caring and helpful staff that worked in complete harmony together."
Verified Customer
February 2021
"Staffs are friendly and helpful"
Verified Customer
February 2021
"I was really impressed overall with the staff - their empathy, professionalism and putting the family first during an especially difficult time. I was unaware of Ocean View before I took on arranging the funeral for my mother. Despite the Public Health Order restrictions, I found the staff to be incredibly attentive, empathetic and responsive. The Funeral Director was able to introduce me to an Audio Visual company who was able to realize my mother's plan for a 'large' funeral. In the end, despite the maximum 10 person limit, we have 87 livestream views and over 100 vies afterwards. As my mother is buried at Ocean View, I believe having a very positive perception of the staff is extremely important. My deepest gratitude to the entire team."
Verified Burial & Memorial Service Customer
February 2021
"The portrait was done well but not providing the digital file at $275 seems like a complete rip off to me."
Verified Customer
February 2021
"I would strongly recommend Ocean View . They have excellent service and pay attention in detail. Actually, I did recommend to some of my friends already ."
Verified Burial & Memorial Service Customer
February 2021
"Staff is friendly, helpful and knowledgeable. Needed help to pre-arrange a funeral service before my father's passing. It was the hardest event I ever had to pre-plan and the staff made it so much easier to get thru this tough time. Thank you."
Verified Customer
February 2021
"Everything was organized and the staff are very professional and respectful."
Verified Customer
January 2021
"Ocean View staff is more than staff....they ARE family! Both of my parents passed away in 2020, 11 weeks apart. My funeral advisor treated each interment as unique and personalized to match my requests. I feel so good about both Mom and Dad's send off as they were very special. Thank you for all your support when I needed it so much."
Verified Customer
December 2020
"Funeral is a very emotional moment in a family but for us it was an excellent service. The staff was so friendly and on time, always giving us update and made sure that everyone was comfortable and gave enough time to be with our departed love one for the last time. Thank you for an excellent service."
Verified Burial & Memorial Service Customer
December 2020
"Choosing Oceanview to hold my Mum's remains in an urn on this property was like finding gold for our Mum and honouring her. I didn't know that you could give someone so much respect by placing their remains in an urn inside a glass case where you can visit anytime. This is such a beautiful place to keep someone precious and dear to you. I give Oceanview 10/10"
Verified Customer
December 2020
"Excellent, efficient and sympathetic help from the entire team."
Verified Customer
December 2020
"Pre-plan and Pre-pay your Final Arrangements Pre-planning: * Gives you peace of mind knowing your loved one's final wishes. * Gives you peace of mind knowing that your loved ones know your final wishes. * Saves you from additional stress and grief, if you would have to decide final arrangements when your loved one dies. * Saves time; the funeral home staff keeps your final arrangements 'contract' on file, for review and implementation when you or your loved one dies. Pre-paying: * Saves you money from increased costs for final arrangements. * Saves you from having to 'find' the money to pay for final arrangements when your loved one dies. My husband and I pre-planned and pre-paid our final arrangements at Ocean View, 27 years before he died. We saved several thousand dollars, and it saved me so much stress in my time of grief."
Verified Burial & Memorial Service Customer
December 2020
"Ocean View has a very good service team and very compassionate. You felt the comport to each one of them. So pleased with their service."
Verified Customer
November 2020
"Staff at Ocean View are very empathetic and accommodating. The service was customized to the need of the family and executed as per family's wishes."
Verified Customer
November 2020
"The situation was rather different as the actual service was in Kelowna and mom was transferred for burial in Burnaby. I feel that it was handled with dignity and respect even though we weren't there. I was comforted with the extra care and attention I felt were given to my mom."
Verified Customer
November 2020
"It seemed at all times the staff both in the chapel and at the gravesite knew exactly when to approach me and help guide me towards the next steps and they didn't hover and it was amazing how smooth the transitions were from each part of the service at both sites."
Verified Burial & Memorial Service Customer
November 2020
"They are very efficient."
Verified Customer
November 2020
"These unprecedented times of COVID19 made planning challenging but Rebecca Peckham and the Ocean View team made sure every detail was looked after to ensure the service for my dad ran smoothly. They accommodated my family's needs and provided us with options with regards to services. We are very grateful."
Verified Burial & Memorial Service Customer
November 2020
"Our funeral director was very patient and offered ideas of what we the service would look like. She allowed the time we needed to come to decisions as a family."
Verified Burial & Memorial Service Customer
November 2020
"You will not be disappointed with their genuine thoughtful concern and dedication to your family experience."
Verified Customer
October 2020
"Devon provided excellent service at my mother's funeral. He was extremely knowledgeable & took care of everything. We are a large family and he directed & guided everyone with a calm kindness. He was extremely professional and he made a difficult day much easier. I have already recommended him to family & friends."
Verified Customer
October 2020
"Ocean View was very caring and supportive thru out the process of placing my Mother. Their personal were professional and handled everything and answered all of my questions clearly. Recommend to anyone that needs their services."
Verified Customer
October 2020
"Such an organised group, whose wisdom and consideration provided comfort and closure. Could not be more thankful for their care."
Verified Customer
October 2020
"very professional and kind staff..i can not put words to describe how they treated us even after the service.i really apreciate everything that they did for us..especially to breanna..thank you so much..."
Verified Burial & Memorial Service Customer
October 2020
"The staff was very courteous and the facility was appropriate for what we needed. We would not hesitate to recommend Ocean View Funeral."
Verified Burial & Memorial Service Customer
September 2020
"The staff at Ocean View are extremely helpful, and kind. It has become by choice, our final resting place for family members whom have sadly gone before us."
Verified Customer
September 2020
"I would like to thank Mathew for his patience and empathy during the loss of our beloved mom RIP. We were a bit disappointed that the (Marker & Headstone) are delayed due to Covid. We thank all the staff for their assistance, greatly appreciated!"
Verified Customer
September 2020
"Exemplary service, within a short notice of change of plan from Cremation to Traditional Burial, they were able to accommodate the change of plan within the original time frame as originally set. Ocean View is highly recommended for families even for short notice or scheduled arrangement by families of the bereaved."
Verified Customer
September 2020
"Jeffrey provided exceptional service as it was Covid restrictive times. He made sure my questions were answered and provided follow up details in a timely fashion."
Verified Customer
September 2020
"Was very happy to have been able to make all the arrangements online and did not have to come in person. It made the experience so much better. I hope you will keep this option open to family after Covid."
Verified Customer
August 2020
"The OceanView (Burnaby, BC) staff were awesome.....especially Tyler, Rebecca and Beina. Our family appreciated their empathy, patience and knowledge of every part of the funeral service, burial and post-funeral assistance."
Verified Customer
August 2020
"The staff was very professional"
Verified Customer
July 2020
"They provided the service as needed for my family. No cheating, no taking advantages, only by the best option they can suggest."
Verified Customer
July 2020
"It saved so much time and money doing it very early. We were only. In late 20 s. When we set it up. And any time we touched base they were able to. Provide anything we needed. For reassurance. It was a lot less stressful. Do to. There helping to set it up. Wishes change with time and they are very accommodating"
Verified Customer
June 2020
"Every part of the matter was handled very thoroughly. I never had to call back to clarify or question any part. The whole experience was calm and professional and, at the same time, kind and. Onsiderate."
Verified Customer
June 2020
"Ocean View is a beautiful place to lay your loved one to rest. The staff was amazing and helped us through this difficult time. There was no pressure. Everything was explained in detail so you know exactly what was going to take place and how much it would cost. Suggestions were offered, but not pushed on you. We were shown kindness, compassion and patience. Thank you Matthew Savage for making such a difficult time easy for us."
Verified Customer
June 2020
"Staff were thoughtful and helpful and did a great job."
Verified Burial & Memorial Service Customer
June 2020
"Everyone was kind without overwhelming me with sympathy. Thus, I was able to make arrangement without being overwhelmed with emotion. Prices were clearly stated without being cold at all. Overall I can't not commend their professionalism highly enough. They made what could have been a terrible emotional experience bearable so I could make proper decisions."
Verified Burial & Memorial Service Customer
May 2020
"The services are good but the service fees are very expensive."
Verified Burial & Memorial Service Customer
April 2020
"Seamless arrangements which we appreciate very much"
Verified Burial & Memorial Service Customer
April 2020
"The staff at Ocean View went above and beyond to make sure the funeral arrangements went smoothly. I would recommend them in the future to friends and acquaintances."
Verified Burial & Memorial Service Customer
April 2020
"I was not offered a meeting because I do not live in Canada and it was not possible to meet"
Verified Customer
March 2020
"Our mother passed away peacefully in hospital and she never did have any funeral arrangements planned in advance. While in grieves and sorrowed and trying to look for her funeral arragement, we recalled we attended a very elegant funeral for another relatives who also passed away last year and so we thought of Ocean View Funeral Home. From the moment we contacted Ocean View thru the phone, thru the meeting and numerous exchanges with the funeral director, and upto the visitation day, we feel that my mother was always in good hand. All the staff have put myself and my father at ease and especially the funeral director Ted, who is very professional. He provided detail yet clear explanations of all the funeral arrangements. He always listen and will recommend the best arrangement for my mother. I defintley would not hesitate to recommend Ocean View to others."
Verified Burial & Memorial Service Customer
February 2020
"The only draw back was the main chapel was not available at the time of the services."
Verified Burial & Memorial Service Customer
February 2020
"The staff are great and helpful .I would recommend this place for anyone in This situation . I found the whole process relatively painless ."
Verified Burial & Memorial Service Customer
January 2020
"The service is always about assisting us to reach a perfect arrangement for our family."
Verified Customer
January 2020
"Not on our 'have-to' list but it is inevitable."
Verified Customer
January 2020
"No to online."
Verified Customer
December 2019
"Amy, Valeria, and Rafer did everything as expected and were willing to help with everything that was asked of them. Additionally, they explained and helped with the entire process. Very professional and kind."
Verified Customer
December 2019
"From our initial meeting to the graveside service the staff were incredibly compassionate, caring and respectful."
Verified Customer
December 2019
"You can be assured that all of your expectations will be met with professionalism and dignity."
Verified Customer
November 2019
"Excellent service"
Verified Burial & Memorial Service Customer
November 2019
"Excellent services and staffs."
Verified Customer
November 2019
"The attitude of the staff, even the gardener, was very professional. It helped so much to have assistance during our time of grief."
Verified Customer
November 2019
"Absolutely kind and compassionate staff at this burial park. At the time of burial, lowering of the casket and covering with soil were so delicately and perfectly done. We appreciated the work by its staff members. Even after the ceremony, maintenance of the park stays impressive."
Verified Customer
October 2019
"Ocean view takes care of everything you can think of and things you don't think of. Every detail is covered and they were happy to assist with any requests that we had. They made a very difficult time for me and my family easier and for that we are so thankful to everyone at Ocean View and Forest Lawn."
Verified Customer
September 2019
"We were provided with options sensitive to our preferences by a knowledgeable and patient person. Korey helped us immensely through a difficult time."
Verified Customer
September 2019
"Thank you all for what you do. Thanks to the cemetery personnel Kory for all the help as well."
Verified Customer
September 2019
"Tyler ( and the whole team) were responsive and understood our needs and wants. Very professional through this difficult time."
Verified Burial & Memorial Service Customer
September 2019
"I feel my late husband body was being respected."
Verified Burial & Memorial Service Customer
August 2019
"PROFESSIONAL STAFF & SERVICE"
Verified Customer
July 2019
"THE ONLY CONCERN I HAD WAS THE QUALITY OF THE FOOD/CATERING. THE ASIAN PACKAGE I CHOSE. I FELT WAS UNSATISFACTORY. THE QUANTITY WAS FINE BUT THE TASTE WAS NOT GOOD."
Verified Burial & Memorial Service Customer
July 2019
"THIS IS OUR FAMILY CEMETERY WE HAVE MANY FAMILY MEMBERS HERE AND MY HUSBAND AND I HAVE ALREADY PREPAID OUR OWN."
Verified Customer
June 2019
"THE WHOLE EXPERIENCE WAS OUTSTANDING SAME GOES WITH THE STAFF. VERY CARING."
Verified Customer
June 2019
"THIS IS 3RD GENERATION DECEDENT IN PARTAKING OF OCEAN VIEW PROFESSIONAL SERVICES."
Verified Burial & Memorial Service Customer
May 2019
"NO MATTER WHAT, IT COSTS $$ TO DIE. STAFF WAS EXCELLENT. IN WORKING US TO KEEP COSTS DOWN."
Verified Customer
May 2019
"WE WERE UNHAPPY THAT WE DID NOT GET LIMO SERVICE WE HAD TO ARRANGE OUR OWN. EXCEPT FOR FEW GLITCHES YOUR STAFF WAS EXCEPTIONAL ..."
Verified Customer
May 2019
"EVERYTHING SATISFY FUNERAL SERVICE AND GOOD TRAINED ALL STAFF TOO AND GOOD LOCATION TOO."
Verified Burial & Memorial Service Customer
May 2019
"YOUR OFFICE COMPUTERS ARE VERY SLOW AND THIS CREATES AN UNPROFESSIONAL IMPRESSION & NOT A FAULT OF YOUR STAFF. ALSO, DOCUMENTS DID NOT PRINT ONE DAY & HAD TO BE SENT LATER."
Verified Burial & Memorial Service Customer
May 2019
"MEMORIAL DEPT. DONT SEEM TO PAY ATTENTION TO DETAILS. MARKER HAD TO BE RECEIVED A FEW TIMES. IT TOOK ABOUT 1 1/2 MONTHS TO GET MARKER LAYOUT COMPLETED. SALESMAN TOOK 1-2 WEEKS TO ANSWER EACH OF MY EMAILS. SOMETIMES I HAD TO SEND A COUPLES OF EMAILS BEFORE I RECEIVE AN ACKNOWLEDGEMENT OR ANSWER VERY DISAPPOINTED."
Verified Customer
April 2019
"THE STAFFS WERE VERY HELPFUL AND UNDERSTANDING. THERE IS ABSOLUTELY NOTHING NEGATIVE. THEY MADE THIS SAD OCCASION VERY PLEASANT AND SMOOTH. THANK YOU AGAIN!"
Verified Customer
March 2019
"Very good service."
Verified Customer
February 2019
"ALL THE STAFF ARE WONDERFUL!"
Verified Customer
December 2018
"UNDER THE CIRCUMSTANCES THE SERVICES PROVIDED WERE ALL TAKEN CARE OF. EVERYTHING WAS DONE WITH COMPASSION AND KINDNESS. THANK YOU"
Verified Customer
December 2018
"THANK YOU FOR GOING OUT OF YOUR WAY TO MAKE THE DAY EASIER FOR THE FAMILY."
Verified Customer
December 2018
"PLOT WOULD BE GREAT TO PURCHASE BUT ITS TOO WAY EXPENSIVE! IVE ALREADY HAVE A COUNTRY PRE ARRANGEMENT."
Verified Customer
December 2018
"WE WERE VERY SATISFIED & HAPPY THAT WE WERE TAKEN CARE OF EFFICIENTLY."
Verified Customer
December 2018
"SERVICE IS EXCELLENT HOWEVER, THESE IS A BIT TOO MUCH FOCUS ON MAXIMIZING FUTURE SALES"
Verified Customer
November 2018
"PROFESSIONAL STAFF WAS EXCELLENT. RECEPTION NEEDS IMPROVEMENT. ONCE GIVEN THE NAME OF RESIDENTIAL FACILITY THEY SHOULD LOOK UP THE ADDRESS."
Verified Burial & Memorial Service Customer
November 2018
"OUR FAMILY HAS USED OCEAN VIEW SERVICES FOR OVER 20 YEARS AND HAVE ALWAYS BEEN FULLY SATISFIED"
Verified Burial & Memorial Service Customer
October 2018
"1. THE VIDEO PRESENTATION AT THE FUNERAL SERVICE WAS TURNED OFF TOO SOON, NOT FINISHED. 2. I WAS OVER CHARGED $ 979. 62, ONLY WHEN I CHECKED BY PRE PAYMENT RECORD TO FIND OUT AND GOT THE REFUND."
Verified Burial & Memorial Service Customer
October 2018
"THE REMARKABLE IMPACT OCEAN VIEW FUNERAL HOME HAD ON MY FAMILY AND I DURING SUCH A DIFFICULT TIME HAS SOLIDIFIED OUR DECISION TO ONLY WORK WITH THE DIGNITY GROUP, SPECIFICALLY OCEAN VIEW."
Verified Burial & Memorial Service Customer
October 2018
"WE WERE SO IMPRESSED WITH THE AMOUNT OF CARE COMPASSION & PROFESSIONALISM WITH ALL THE STAFF AT OCEAN VIEW."
Verified Customer
August 2018
"THANK YOU FOR YOUR SERVICES & ATTENTION TO DETAIL."
Verified Customer
August 2018
"IM VERY SATISFIED FOR YOUR SERVICE, EXCEPT HEADSTONE TOO SLOW"
Verified Customer
July 2018
"IM VERY SATISFIED OF YOUR SERVICE."
Verified Burial & Memorial Service Customer
July 2018
"THE STAFF WAS VERY RESPECTFUL AND CONSIDERATE. THEY DID MADE EVERY ATTEMPT TO MAKE THIS DIFFICULT TIME AS COMFORTABLE AND SEAMLESS AS POSSIBLE. THEY WERE KIND, RESPECTFUL & CURIOUS."
Verified Burial & Memorial Service Customer
May 2018
"DID NOT HAVE ANY PROBLEM WITH ANYTHING AT ALL. EVERYTHING HAPPENED AS PER OUR EXPECTATION. THANK YOU VERY MUCH FOR THE EXCELLENT SERVICE"
Verified Customer
May 2018
"THE STAFF WAS VERY GOOD WE WERE PLEASED WITH EVERYTHING."
Verified Customer
April 2018
"IT HAS BEEN 2 MONTHS SINCE THE BURIAL BUT THE HEADSTONE INFO IS STILL NOT COMPLETED"
Verified Burial & Memorial Service Customer
April 2018
"EXCELLENT SERVICE/ THE PREPARATION AND APPEARANCE OF MY WIFE OUTSTANDING JOB"
Verified Burial & Memorial Service Customer
April 2018
"EXCELLENT FUNERAL SERVICE"
Verified Customer
March 2018
"THE SERVICE AND STAFF WERE EXCELLENT. I WAS ABLE TO FOCUS ON PAYING RESPECTS AND SAYING GOODBYE TO MY FATHER WITHOUT HAVING WITH DETAILS OF THE SERVICE BECAUSE THE STAFF TOOK CARE OF EVERYTHING."
Verified Burial & Memorial Service Customer
March 2018
"EXCELLENT FUNERAL SERVICE"
Verified Burial & Memorial Service Customer
March 2018
"STAFF VERY PROFESSIONAL DURING VIEWING"
Verified Burial & Memorial Service Customer
March 2018
"THE COMPASSION AND PROFESSIONALISM OF THE STAFF FROM THEIR DEALINGS WITH US TO THEIR DRESS WAS UNPARALLELED. THEY KNEW JUST WHEN TO LEAVE US TO GRIEVE AND WE NEVER FELT RUSHED."
Verified Burial & Memorial Service Customer
February 2018