Verified Customer Reviews
"This was our third funeral in less than three years all at Coutts! Every time the staff was impeccable! Ask the questions and lean on the support. They are phenomenal at Coutts!"
Verified Burial & Memorial Service Customer
April 2021
"Very kind and empathetic staff"
Verified Burial & Memorial Service Customer
April 2021
"I would like to say that Coutts Funeral home ,were very professional, and sympathetic at our loss and did a great service for us at the time of our loss. We are very thankful to them"
Verified Burial & Memorial Service Customer
December 2020
"Everyone at the funeral home was very kind and so helpful. Amanda was amazing with her compassion and understanding with helping us prepare my mother in laws cremation. It was a very simple and private viewing yet Amanda put in 100%+++ of her expertise. Thank you!"
Verified Burial & Memorial Service Customer
October 2020
"Having to deal with the sudden passing of a loved one is unimaginable however, the entire staff handled the situation beautifully, especially the Funeral Director Amanda. She went above and beyond what we ever expected or thought we needed during this tragedy. She was honest, compassionate and accommodating to our every need. I cannot express the amazing service we received, I highly recommend Coutts Funeral Home. They make the best out of the worst situation."
Verified Burial & Memorial Service Customer
September 2020
"Such caring and professional staff. Flowers were delivered promptly the next day by one of the Funeral Directors. My Mother looked lovely, they did a wonderful job of making her look 'her best'. I was so grateful for that. We would use Coutts Funeral Home again if the need arose."
Verified Burial & Memorial Service Customer
September 2020
"Our family has dealt with this funeral home for many years and we have always received professional, attentive and caring service from the entire staff. Every detail was perfect and very personal."
Verified Burial & Memorial Service Customer
September 2020
"During a very difficult time, the staff was compassionate, professional and provided great support to our family. Having to make decisions in a timely manner had been made a little easier with their kind words which made the overall experience durable. Special thanks to Jenny and Amanda. You made us feel comfortable and ensured our family got through this without feeling overwhelmed or pressured. Thank you . . ."
Verified Burial & Memorial Service Customer
August 2020
"I couldn't have asked for a better place to have my fathers funeral. The staff were very knowledgeable, easy going and super friendly. Even though we were still in stage 2 of the pandemic they were still able to accommodate having a viewing and a small funeral. They even had a live broadcast of the funeral for those who could not travel. Brianne was an incredible celebrant who went above and beyond for my fathers service. The personal touches and extras she included made it a service I will never forget â¤ï¸"
Verified Burial & Memorial Service Customer
July 2020
"They made a difficult time easier to get through"
Verified Burial & Memorial Service Customer
July 2020
"Calm, friendly atmosphere. Understanding and patience answering questions. Highly professional staff."
Verified Burial & Memorial Service Customer
June 2020
"Even though a sad time for our family, the staff at Coutts Funeral Home & Cremation Centre we there for us. They certainly made this time easier to deal with and were there for us when we needed someone the most. Thank you for all you did foor our family."
Verified Burial & Memorial Service Customer
June 2020
"The staff at Coutts Funeral Home were a blessing to my family during this difficult time. The patience and compassion demonstrated by the staff as well as the high quality of their services are greatly appreciated."
Verified Burial & Memorial Service Customer
May 2020
"The staff went out of their way to meet our wishes and was very respectful. The aftercare was amazing, they really think about everything. we were especially pleased that they were able to find a priest who could give our loved one the last blessing and preside over the memorial service."
Verified Burial & Memorial Service Customer
May 2020
"The staff was extremely knowledgeable, friendly and empathetic. They took the time to go over all the details pertaining to my Mom's arrangements and I never felt pressured at any time during this difficult time. I was contacted in a timely manner and any questions I had were answered immediately. I highly recommend this funeral home."
Verified Burial & Memorial Service Customer
May 2020
"During this time of Covid Coutts has been great. They are able to manage everything over the phone and it was great to have someone to walk you through all the paperwork."
Verified Burial & Memorial Service Customer
May 2020
"I would like to tell them not to worry everything will be taken care of"
Verified Burial & Memorial Service Customer
April 2020
"Compassionate and caring. Always available to answer questions. Only a phone call or email away. Self distancing was made easy with online package walked through with phone call follow ups to ensure government documents filled out. Follow up to ensure all needs met"
Verified Burial & Memorial Service Customer
April 2020
"In these crazy times things are done through email which is great as it was easy to deal with your emotions and not feel I had to deal with people. When I stopped in to inquire about pricing got my uncle I didn't realize I needed a appointment but they spoke to me anyways."
Verified Burial & Memorial Service Customer
April 2020
"The staff at Coutts funeral home showed kindness and compassion during a very difficult time. They led us through the process, step by step, with care and concern."
Verified Burial & Memorial Service Customer
April 2020
"The staff on the day of the funeral were very gracious and worked to ensure that everything was seamless."
Verified Burial & Memorial Service Customer
March 2020
"The staff make you feel very comfortable, are very patient and are also very helpful when you don't know what to do."
Verified Burial & Memorial Service Customer
February 2020
"Very helpful with all the overwhelming paperwork for the Government!"
Verified Burial & Memorial Service Customer
February 2020
"This was our first time going through this experience, and Elizabeth, Jenny, and the rest of the team, were very kind and made it simple and relaxed. They were up front about the costs, never pressured us or tried to direct our choices, and had a great checklist that helped guide us through the process including the tasks that we needed to do afterwards with the Estate. Thank you!"
Verified Burial & Memorial Service Customer
January 2020
"Thanks to Coutts all the necessary arrangments were able to be completed with appropriate support. The staff was caring and sensitive to our needs and made sure that all appropriate arrangements were suggested and carried out beyond our satisfaction."
Verified Burial & Memorial Service Customer
January 2020
"I wanted to thank Coutts Funeral Home & Cremation Centre for the amazing service they provided me in my time of need. It is the most professional place I have ever dealt with. They are friendly, efficient and go above and behind for their clients"
Verified Burial & Memorial Service Customer
January 2020
"When my father passed away, I realized that it is important for us to make our own preparation way ahead. I have learned at this sudden moment that you have no one to turn to except to the professional such as Coutt Funeral Services or any funeral home for assistance. It is very important as we also have to consider the affordability,"
Verified Burial & Memorial Service Customer
December 2019
"Everyone at Coutts were so helpful and kind. They were very professional and at no time did I feel pressured. I highly recommend using their services."
Verified Burial & Memorial Service Customer
November 2019
"Ashley and the Coutt's staff made it a more bearable time for me and my family. They were professional, ensured all aspects of my mother's wishes and ours were carried out, and were very caring."
Verified Burial & Memorial Service Customer
November 2019
"It was a hard time for everyone and especially for me . Jonathon was there for me and made the hard decisions easier. He gave my loved one a special ceremony,with the dignity and respect he deserved. For this I am truly grateful."
Verified Burial & Memorial Service Customer
November 2019
"A wonderful safe and comforting place during very difficult times. Highly recommend. They employees are pleasant, comforting and professional."
Verified Burial & Memorial Service Customer
November 2019
"Our family appreciated all the help with planning the funeral and the paperwork that followed. Thank you so much Ashley and Jenny."
Verified Burial & Memorial Service Customer
October 2019
"We already knew of the facility quality itself from past services of friends and extended family members. What was new to our immediate family was the care and attention of Michelle and her staff and the organized, respectful and professional approach to managing us and our arrangements at a time when we were not capable of such detailed focus ourselves. Extremely well done!"
Verified Burial & Memorial Service Customer
October 2019
"The staff at Coutts strive to give the best service. They treat their customers with respect and are very compassionate. I also was grateful for the help given to fill out forms and notify others about the passing of my aunt. Without this assistance it would have been very overwhelming"
Verified Burial & Memorial Service Customer
September 2019
"I couldn't have been more pleased with the dedication of everyone involved from the first moment I made the call to let them know my mother had passed. At a stressful and difficult time, they made things simple, calming and easy to handle. Thank you for everything."
Verified Burial & Memorial Service Customer
September 2019
"I recommend using Coutts Funeral Home the staff that helped me went beyond to make the services outstanding no questions asked, one of the staff member's ( Elizabeth ) took it upon herself to make a small silver tree for my daughter's funeral with comments tags on it , I was grateful for her doing such a thing even though she didn't know me. To Coutts I want to say thank-you for taking caring"
Verified Burial & Memorial Service Customer
August 2019
"I don't have experience with any other funeral homes to compare my experience with, but I can say that I was very happy with the outcome of the funeral service with Coutts. The staff was kind and professional, whereas the atmosphere of the funeral home was inviting and warm."
Verified Burial & Memorial Service Customer
August 2019
"SERVICE WAS ON SATURDAY WHICH CREATES SCHEDULING PROBLEMS WITH CITY CEMETARY STAFF ON OVERTIME. I PERSONALLY WOULD HAVE RATHER GONE DIRECTLY TO THE RECEPTION TO MEET AND GREET AND TO CEMETARY AFTERWARDS."
Verified Burial & Memorial Service Customer
June 2019
"EXCELLENT SERVICE & STAFF"
Verified Burial & Memorial Service Customer
May 2019
"WE & OUR FAMILY HAVE USED CUTTOS FOR OUR 40 YEARS. WE TRUST THEM & THE SERVICE THEY PROVIDE."
Verified Burial & Memorial Service Customer
May 2019
"MY GRANDPARENTS AND PARENTS WERE BURIED FROM THIS FUNERAL HOME. HOWEVER, I WISH TO USE A CANADIAN OWNED COMPANY SO I WILL NOT USE THIS ONE."
Verified Burial & Memorial Service Customer
February 2019
"Wonderful, caring staff that help you through a difficult period especially by taking care of all those little details you don't think about. Catering was outstanding."
Verified Burial & Memorial Service Customer
January 2019
"WONDERFUL ESTABLISHMENT. STAFF WERE COMPASSIONATE, ATTENTIVE AND EXTREMELY PROFESSIONAL. ALL OF OUR NEEDS WERE MET."
Verified Burial & Memorial Service Customer
October 2018
"LOVED THE PERSONAL TOUCHES THEY DID IE MADE A CANDLE WITH HIS PICTURE & A LOVELY POEM THAT THEY LET ME KEEP. MADE ME FEEL LIKE THEY REALLY CARED."
Verified Burial & Memorial Service Customer
August 2018
"PLEASE DO SOME MAKE UP RETOUCH EVERYDAY FOR THE BETTER APPEARANCE AT THE DISENSED BECAUSE MY DADS FACE LOOKS SO OIL ON THE VIEWING FUNERAL."
Verified Burial & Memorial Service Customer
August 2018
"FRIENDLY, CARING STAFF. ANSWERS ALL QUESTIONS IN A TIMELY MANNER. BEAUTIFUL FACILITY."
Verified Burial & Memorial Service Customer
June 2018
"WE RECEIVED MULTIPLE COMPLIMENTS ON THE SERVICES FROM GUESTS."
Verified Burial & Memorial Service Customer
May 2018
"EXCELLENT ALL AROUND SERVICE"
Verified Burial & Memorial Service Customer
May 2018
"WHEN MY MOM PASSED I CALLED THE FUNERAL HOME AND NO ONE ANSWERED. VERY UPSETTING. HAD TO GOOGLE FOR TIMES AND HEAD OFFICE PHONE # TO ARRANGE."
Verified Burial & Memorial Service Customer
April 2018
"The staff were friendly and the service was great. However, it is expected that you pay half before and half directly after the service. I had mentioned that I did not have the money yet to pay the full amount in less than a week. The director made a call to the manager and said that we could make arrangements with the insurance company. Besides that little scare, all and all it went well and it all worked out."
Verified Burial & Memorial Service Customer
March 2018
"ALL ARRANGEMENTS WERE DELIVERED PERFECTLY, WITH VERY LITTLE EFFORT FROM FAMILY. PEACE OF MIND PLUS."
Verified Burial & Memorial Service Customer
February 2018