Verified Customer Reviews
"as stated above. In the question below, I have arrangements made with funeral home back in Ontario. I would however like to know if your service would pick up my body when the time comes and get it cremated and send back to my daughter or sister in Ontario. If so I would be interested in making this arrangement for my future departure. Thanks."
Verified Cremation Customer
June 2021
"I would like to say that in such an emotionally trying time with many decisions to be made Brad and the staff at Henderson's made the experience as positive as could be expected. They are all very empathetic and thorough during the whole process being sensitive to our needs and changes as required. We'd highly recommend Henderson's to anyone needing these services."
Verified Burial & Memorial Service Customer
May 2021
"I was so distressed to go to the funeral home to make arrangements for my husband. However I found the funeral director to be reassuring and understanding. Although the experience was stressful for me, I felt supported by the funeral director. At no time was I rushed or did I feel pressured."
Verified Customer
April 2021
"See comments above"
Verified Customer
March 2021
"POLITE CURTIOUS PERSONNEL"
Verified Cremation Customer
June 2021
"Very good service, and the whole process was very comforting and professional ... with dignity"
Verified Burial & Memorial Service Customer
May 2021
"The only recommendation I would make particularly during the pandemic, during the viewing NOT to have any staff or volunteers hover around the members of the family or engage in conversation with the family. I found the staff to be too close to me and my family and were making conversation with my family which I felt was inappropriate while we were trying to have our quiet moments with our mom. Especially during covid. I would recommend the staff stay back and wait for us to finish."
Verified Cremation Customer
April 2021
"The staff at Henderson's was professional and incredibly compassionate to our family during the very difficult time of saying goodby to our loved one. We felt comfortable with and we trusted Lisa who was our funeral director."
Verified Burial & Memorial Service Customer
March 2021
"Hendersons provided us with the utmost professional and caring atmosphere possible...especially considering all the COVID-19 limitations."
Verified Cremation Customer
February 2021
"Brad and his assistants were exceptional throughout the entire experience. Thanks to them a very difficult time was made much easier due to their thoughtfulness and professionalism."
Verified Burial & Memorial Service Customer
December 2020
"The processes for filing paperwork with Service Canada have been changed due to COVID-19. I suggest staff be appraised of these new and simpler procedures."
Verified Cremation Customer
December 2020
"Brad was very caring and helped us navigate the death of our loved one with knowledge and compassion. We are very grateful for Henderson's and their knowledge and compassion during this very difficult time."
Verified Cremation Customer
November 2020
"Our experience with Henderson's was exceptional. They took their time explaining everything, didn't push anything extra and spent good quality time with us. Not once did we feel pressured or rushed. I would definitely recommend them to any family. As well they offer so many products to remember your loved ones with it was great to see."
Verified Cremation Customer
November 2020
"From the moment we contacted Hendersons to the Celebration of Life, every moment was excellent. Everyone was very accommodating. We felt their sincerity and compassion. Everyone has taken good care of our needs. Everything was perfect."
Verified Cremation & Memorial Service Customer
October 2020
"I fall short on words to express how much we are indebted to Henderson's funeral home. We come from another country and the funeral director took care of everything for us himself by phone and email. Everything was so perfect that i doubt this could have been provided in my own country. People don't think twice, these people will care for your relatives as their own and price wise it's worth every penny you pay. Their humanity is outstanding, cudos to you all and thank you for everything! Streaming is flawless also, this was carried out during COVID-19 pandemic."
Verified Cremation Customer
July 2020
"Everyone was very polite and professional. I was asked what I wanted and they did it. Kept it simple. Didn't feel any pressure and felt respected."
Verified Cremation Customer
June 2020
"The staff went above and beyond to make me feel comfortable, cared for and respected. During covid 19 all safety precautions were taken to ensure my safety and theirs. I was not rushed or pressured, I felt like I was talking with a friend. I would definitely recommend Hendersons."
Verified Cremation Customer
June 2020
"The staff and the people we communicated with were very kind and respectful. We appreciated the fact that they were able to put us at ease at such a difficult time. There was no pressure and we felt that all of our questions and concerns were met directly and professionally."
Verified Cremation Customer
June 2020
"Navigated covid 19 challenges successfully"
Verified Cremation Customer
May 2020
"Brad did a wonderful job leading a service at the graveside service we had as we were not allowed to have a church service or our minister there due to covid. He made a very sad stressful situation a bit easier to handle, thankyou Brad."
Verified Burial & Memorial Service Customer
April 2020
"Friendly, professional, courteous, and when you said no they listened and carried on with what you were trying to achieve. Bradely was especially prompt in correspondence so I could continue with the process in a timely manner."
Verified Cremation Customer
March 2020
"The help that was provided to navigate all the paperwork and forms that needed to be looked after"
Verified Cremation & Memorial Service Customer
February 2020
"We felt well assisted and well taken care of through the tragic events of our Father's passing. We experienced no issues and felt supported and well taken care of at a difficult time"
Verified Burial & Memorial Service Customer
January 2020
"Hendersons provided a level of professionalism needed to achieve closure in an acceptable fashion."
Verified Cremation Customer
January 2020
"Very kind professional service offered."
Verified Cremation Customer
January 2020
"Henderson's provided a beautiful service for my mother. Honestly, they knocked it out of the park. And the staff are very caring and considerate people. I would highly recommend Henderson's to anyone who has lost a loved one."
Verified Cremation & Memorial Service Customer
December 2019
"Mike Roux, the funeral director, went above and beyond in dealing with the estate. Was very professional. Met our needs to a tee. Definitely use the service at Henderson's Funeral and Cremation."
Verified Cremation & Memorial Service Customer
December 2019
"The care and attention provided to our family by Henderson's was, and is, greatly appreciated. Thank you."
Verified Cremation Customer
November 2019
"The whole staff was so supportive, attentive and thoughtful during the hardship we went. It is already hard but they were so attentive that they made the whole experience smoother. Hands down to the whole crew! Thank you."
Verified Burial & Memorial Service Customer
November 2019
"This is one of the most dreaded times in any families life. All the staff and mike especially made it smooth and uncomplicated. The upmost professionalism. Honest and straight forward information. I felt my dad was the guest of honour before he even got there."
Verified Cremation Customer
November 2019
"I felt the staff were both respectful and professional and really understood what we were going through."
Verified Cremation Customer
October 2019
"You are welcome to quote the above if you like. It is an awful thing to go through, but Mike helped me so much. Thank you. You are lucky to have him."
Verified Cremation & Memorial Service Customer
September 2019
"Staff is very respectful and gives a lot Of support."
Verified Cremation Customer
September 2019
"I found the services of Henderson Funeral Home very professional, with a personal touch and, although pre-arrangements had been made, there were some lovely 'surprises' like the beautiful floral arrangement provided at the Celebration of Life; and the attendants who made proceedings follow smoothly and comfortably for the attendants. Th lovely Story Book keepsake that followed was an 'added bonus'"
Verified Cremation & Memorial Service Customer
September 2019
"I WAS WELL LOOKED IN A VERY CARING WAY IT WAS ALL MADE VERY EASY BECAUSE WE HAD PREARRANGED 14 YRS AGO."
Verified Cremation & Memorial Service Customer
June 2019
"DURING THIS VERY DIFFICULT TIME THE STAFF AT THE FUNERAL HOME WERE VERY COMPASSIONATE AND HELPED A GREAT DEAL."
Verified Cremation Customer
June 2019
"THANK YOU FOR THE PROFESSIONAL FRIENDLY AND COMPASSIONATE SERVICE PROVIDED. MUCH APPRECIATED"
Verified Cremation Customer
April 2019
"WE ARE FAMILIAR WITH HENDERSONS HERE IN CHILLIWACK OVER THE YEARS. FROM FAMILY & FRIENDS FUNERALS AND BEEN EXCELLENT IN THEIR SERVICE."
Verified Cremation Customer
April 2019
"I MADE MY OWN SERVICE AND RECEPTION PLANS WITH MY CHILDREN AND MY CHURCH."
Verified Cremation Customer
February 2019
"I FOUND ALL STAFF VERY HELPFUL."
Verified Cremation & Memorial Service Customer
February 2019
"WHEN I CALLED IT WAS TO GET A PRICE. I WAS ASKED IF MY MOM RECEIVED CPP. I WAS TOLD THERE WOULD BE $2500. REIMBURSEMENT. THAT WANT CORRECT AS MY MOM DIDNT HAVE THE REQUIRED 10 YEARS."
Verified Cremation Customer
January 2019
"100% SATISFIED WITH HENDERSONS"
Verified Cremation Customer
October 2018
"I ONLY WANTED CREMATION. YOUR EMPLOYER DID THIS WELL. NO HARDSELL. GOOD SHE RESPONDLY QUICKLY TO FOLLOW UP PHONE CALL I MADE"
Verified Cremation Customer
August 2018
"WE USED YR SERVICES FOR MY FATHER LAST YEAR. WE WERE SO PLEASED THAT IT WAS AN AUTOMATIC TO GO TO YOU AGAIN FOR MOM. THANK YOU!"
Verified Burial & Memorial Service Customer
July 2018
"OUR FATHERS CELEBRATION OF LIFE WAS TRULY THAT THANKS TO THE PROFESSIONAL AND COMPASSIONATE STAFF AT HENDERSONS FUNERAL HOME IN CHILLIWACK. OUR FAMILY THANKS YOU AGAIN."
Verified Cremation & Memorial Service Customer
June 2018
"THE STAFF AT HENDERSONS FUNERAL HOME WENT THE EXTRA MILE TO MAKE MY EXPERIENCE IN A DIFFICULT TIME, AS NICE AS POSSIBLE."
Verified Burial & Memorial Service Customer
May 2018
"MY MOTHER PREPLANNED ALL HER ARRANGEMENTS AND EVERYTHING WAS HANDLED PROFESSIONALLY WITH EMPATHY & COMPASSION BY ALL THE STAFF. THANK YOU."
Verified Cremation Customer
May 2018
"WE ARE VERY IMPRESSED WITH THE PROFFESIONAL AND CARING SERVICE YOU PROVIDED US. THANK YOU."
Verified Burial & Memorial Service Customer
March 2018