Verified Customer Reviews
"Staff at First Memorial made us feel like they genuinely cared and that all of our needs were looked after from start to finish."
Verified Cremation & Memorial Service Customer
July 2021
"Karen was very knowledgeable as to each step and what to expect. Took the stress away completely."
Verified Cremation Customer
July 2021
"I found everybody to be very professional. There was no pressure to buy extra services. Everything that was provided for me was perfect. They made an exceptionally difficult time In my life a little easier to deal with."
Verified Cremation Customer
June 2021
"In a very difficult time the staff at made us feel well looked after and all details were handled a well as we could have wished for"
Verified Cremation Customer
May 2021
"Please use the comments above without Russell's name."
Verified Cremation Customer
April 2021
"This was our third experience with First Memorial and they have always gone above and beyond. Ron Whyte is amazing to deal with and we would recommend their services to all."
Verified Cremation Customer
January 2021
"Karen R. Geck handled the arrangements for our mother with great sensitivity and care. It has been a difficult time for us as Mum passed away unexpectedly in a care home in Nanaimo during Covid-19. Karen and First Memorial greatly assisted us in taking care of the arrangements for cremation and liaised with the cemetery in Surrey before transporting Mum to her final resting place beside our Dad at Victory Memorial Park Cemetery. Many thanks from our families to Karen and staff at 1st Memorial."
Verified Cremation Customer
January 2021
"Prompt, professional service during this difficult time."
Verified Cremation & Memorial Service Customer
December 2020
"Very professional staff that don't pressure you to spend additional money. Very focused on ensuring we fully understood everything and provided all the necessary guidance and paperwork to take care of all the details after someone passes. Couldn't imagine a better experience anywhere. We intend to pre arrange our own funeral planning with First Memorial"
Verified Cremation Customer
December 2020
"Even during these difficult COVID times when large gatherings are not possible, we found great comfort in the small family gathering First Memorial provided for us."
Verified Cremation & Memorial Service Customer
November 2020
"As mentioned earlier, the intelligent interaction of your staff from the first moment of contact and throughout the entire process."
Verified Cremation Customer
October 2020
"Having lost my partner and my little brother and a couple of months before my dad... these people were so understanding and patient... I do recommend their services... JR"
Verified Cremation & Memorial Service Customer
October 2020
"The funeral home picked up my Mother from Hospital only a few hours after her passing and kept her safe until cremation that was such a relief and feeling of calamity for me in a very difficult time."
Verified Cremation Customer
September 2020
"Due to the very unusual time of my fathers passing and not being able to conduct things as planned, Joe and his team accommodated and helped me to make the alternative plans and adjustments."
Verified Cremation Customer
September 2020
"Our family was so pleased with the service we received before and after our mother's memorial. Ron Whyte went above and beyond our expectations to ease our journey through this difficult time. We have so much gratitude for our very positive experience."
Verified Burial & Memorial Service Customer
September 2020
"I recommend that individuals take the time to select and pre-pay for their funeral arrangements. I appreciate that this is not something a lot of people are comfortable doing, however, it takes a lot of stress off whomever is having to make your arrangements in what is already a very stressful time. Also, your family or friends may not even know what you want or, more importantly, what you do not want."
Verified Cremation Customer
August 2020
"Easy to work with...efficient."
Verified Cremation Customer
August 2020
"The assistance First Memorial can provide a first time executor is very valuable."
Verified Burial & Memorial Service Customer
July 2020
"Your more than welcome to use the above comment"
Verified Cremation & Memorial Service Customer
July 2020
"Professional And make things easy in tough Time"
Verified Cremation Customer
June 2020
"I have already recommended this funeral home to many people. Joe the funeral director was wonderful, caring and very understanding. No pressure to spend more money and listened to my wishes."
Verified Cremation Customer
May 2020
"From the moment First Memorial Services was contacted in the middle of the night, to the transporting to the final resting location, First Memorial took care of all aspects right to transporting to the final resting location. Thank you for your professional and understanding service."
Verified Cremation Customer
May 2020
"Very professional and helpful."
Verified Cremation Customer
April 2020
"Well experienced, helpful and made the family feel that that 1st Memorial is very caring."
Verified Cremation & Memorial Service Customer
March 2020
"At a difficult time, the staff at First Memorial responded to all our needs and requests which allowed our family to focus on the loss of our loved one."
Verified Cremation Customer
December 2019
"Joe has an ability to walk customers through things in a painless way during a difficult time. He also comes across as a genuinely good person who wants things to work out as well as they can. His response time was amazing."
Verified Customer
November 2019
"Outstanding professionalism, sincerity and caring by all."
Verified Cremation Customer
October 2019
"My parents had pre-arranged their funeral package which made things a lot easier. Still, there are so many things that need to be tended to. It's a stressful process. Karen just made the whole process seamless. She took the time to explain everything carefully, gave really helpful suggestions, and provided encouragement and support at the service. Later, she went above and beyond the call of duty by helping with the obituary. I am so glad Mom and Dad chose First Memorial and most grateful to Karen and the team for the kind assistance."
Verified Cremation & Memorial Service Customer
August 2019
"Professional, caring staff who will help you through this most difficult time."
Verified Cremation Customer
August 2019
"THERE WAS A CALMING ATMOSPHERE TO THE WHOLE OFFICE. IT MADE THE WHOLE EXPERIENCE EASIER @ SUCH A HORRIFIC TIME - THANK YOU"
Verified Cremation Customer
July 2019
"EVERYTHING WAS SMOOTH AND EASY CONSIDERING THE SITUATION - MAYBE NOT HAVE A REUSABLE SHOPPING BAG AS ADVERTISING. WILL NOT BE REUSED."
Verified Cremation Customer
July 2019
"VERY PROFESSIONAL STAFF. ALL ARRANGEMENTS WERE HANDLED AS THEY SAID THEY WOULD NO SURPRISES."
Verified Cremation Customer
June 2019
"EASY, COMFORTABLE EFFICIENT"
Verified Cremation Customer
March 2019
"THE PEOPLE HAD FIRST MEMORIAL ARE VERY KNOWLEDGABLE, PROFESSIONAL & CARING."
Verified Cremation Customer
March 2019
"THIS EXPERIENCE WAS SO EASY BECAUSE OF STAFF. MY FRIENDS 97 YEAR OLD DAD WILL USE THIS PLACE."
Verified Cremation Customer
March 2019
"IT HAS THE AFTER SERVICES WE WERE REALLY HAPPY WITH, ANYTHING WE ASKED HELP WITH WAS MORE THAN WE EVER EXPECTED."
Verified Cremation Customer
March 2019
"VERY PLEASED WITH THE STAFF AND SERVICE THEY PROVIDED"
Verified Cremation Customer
March 2019
"VERY CARING & PROFESSIONAL"
Verified Cremation Customer
February 2019
"IT WAS VERY EASY FOR ME. IT WAS FAST AND RAN VERY SMOOTHLY."
Verified Cremation Customer
February 2019
"I WAS FORTUNATE TO HAVE ATTENDED MANY FUNERALS AT FIRST MEMORIAL. I HAVE ALREADY PREPAID FOR MY OWN FUNERAL."
Verified Cremation Customer
November 2018
"A PLACE WITH A BIG HEARTS."
Verified Cremation Customer
November 2018
"WE WERE VERY SATISFIED WITH THE SERVICES PROVIDED"
Verified Cremation Customer
November 2018
"COACHING, REGARDING OBITUARY, WOULD HAVE BEEN HELPFUL. JUST A SUGGESTION."
Verified Cremation Customer
November 2018
"LITTLE CONTACT WAS NEEDED BUT IT WAS SATISFACTORY & PLEASANT."
Verified Cremation Customer
November 2018
"I WAS VERY PLEASED WITH HOW RESPECTFUL MY HUSBAND WAS TREATED & HIS CULTURAL WAY RESPECTED. THANK YOU."
Verified Burial & Memorial Service Customer
November 2018
"I CALLED ON A SUNDAY NIGHT AND THEY WERE FABULOUS I DO NOT LIVE IN NANAIMO AND THE STAFF TOOK CARE OF EVERYTHING FOR ME"
Verified Cremation Customer
October 2018
"THE FUNERAL HOME WAS RECOMMENDED BY A FRIEND AS IT IS FREQUENTLY USED AT HER CHURCH. I DEEPLY APPRECIATED THAT THERE WAS NO PRESSURE TO INCREASE COST WITH ANY EMBEDISHMENT. DEATH CERTIFICATES ARE TOO EXPENSIVE"
Verified Cremation Customer
August 2018
"WE FELT VERY COMFORTABLE DEALING WITH 1ST MEMORIAL - VERY PROFESSIONAL AND HELPFUL DID NOT PRESSURE, BUT WERE INTERESTED IN MEETING OUR NEEDS."
Verified Burial & Memorial Service Customer
July 2018
"MY MOTHER HAD PREARRANGED HER FUNERAL SERVICES. I HAD NO PART IN CHOOSING THE PROVIDER BUT WAS DELIGHTED SHE CHOOSE IS ... AS THEY PROVIDED EXCELLENT SUPPORT & SERVICE."
Verified Cremation Customer
June 2018
"DO NOT WISH TO PROVIDE EMAIL - I WILL CONTACT WHEN I AM READY"
Verified Cremation Customer
June 2018
"MY MOTHER THE DECEASED HAD A PRE ARRANGEMENT WITH A FIRST MEMORIAL BUT I & THE REST OF THE FAMILY WERE VERY IMPRESSED WITH EVERYTHING"
Verified Burial & Memorial Service Customer
May 2018
"YOUR COMPASSION & PROFESSIONALISM WAS OUTSTANDING."
Verified Burial & Memorial Service Customer
March 2018
"I FIRST USED THE HOME WHEN MY WIFE WAS DIAGNOSED WITH TERMINAL CANCER. I MADE MY OWN ARRANGED SERVICES. A SHORT TIME AFTER MY WIFE PASSED A FRIEND ALSO PASSED & USED IT FOR HIM"
Verified Cremation Customer
February 2018