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About

Hetherington & Deans Funeral Chapel has proudly served the city of Niagara Falls, Ontario, and the surrounding region for more than 90 years. Situated at 5176 Victoria Ave., our funeral home is an icon of the community and boasts the honour of being one of the oldest established businesses on the street. Though we first operated at 2 other locations on Victoria Avenue, Hetherington & Deans Funeral Chapel has been providing traditional funerals, memorial services and celebrations of life at its current address for nearly 85 years.

Here to serve you

Our professionals exemplify the care and compassion they offer to each family we serve. Our goal is to continue the time-honoured tradition of service established by our founders, Blake F. Hetherington and A. John "Jack" Deans. That tradition includes a strong commitment to the families who look to us for guidance and assistance in their time of grief, and a promise that we will uphold the highest level of service, compassion, integrity and dignity.

Personalized services

At Hetherington & Deans Funeral Chapel, we love to listen to your story and craft a service that truly honours and celebrates the life of your loved one. With many options available to you, ranging from traditional funeral services, to cremations with celebratory memorials, we are confident it will be a tribute remembered for years to come.

A trusted funeral provider

Hetherington & Deans Funeral Chapel is proud to be a member of the Dignity Memorial® network. When you choose us as your provider, you not only receive the compassionate care you expect from a locally operated establishment, but also the value you deserve from North America's largest and most trusted network of funeral, cremation and memorial services.

History

Front exterior building at Hetherington & Deans Funeral Chapel The rich tradition of Hetherington & Deans Funeral Chapel started in 1925 when Blake F. Hetherington opened the doors of his funeral chapel on Victoria Avenue, in Niagara Falls, Ontario. During the early 1930s, Hetherington & Deans made its final move to 5176 Victoria Ave., where it remains today.

Hetherington & Deans has long claimed to have the oldest formal funeral chapel in Niagara Falls, complete with fixed pews. The chapel is home to a pipe organ which, during the funeral home’s “down times,” was made available for organ recitals and chorales through the 1940s.

After World War II, local resident A. John "Jack" Deans returned from his overseas service and joined Mr. Hetherington as a partner in the business. He remained a committed proprietor and funeral director until poor health prevented him from continuing. Mr. Deans retired in 1996.

Continued service

At Hetherington & Deans Funeral Chapel, we are proud of the reputation we have earned in our 90+ years in the Niagara Falls community. Today, we are proud to be part of the Dignity Memorial® network of funeral, cremation and cemetery service providers since 1994.

View Other Trusted Funeral Homes Near Hamilton, Ontario

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Amenities

Location

Chapel
Piano/organ on site
Coffee lounge
Pet-friendly

Cremation

Cremation remembrance jewelry
Option for home delivery of ashes
Option for mail delivery of ashes
Sent through postal mail service, signature required. Expect delays in Canada due to Covid-19 restrictions on mail requiring a signature.

Service

Catered events
Arrangements by phone and email
complete funeral planning without needing a funeral home visit
Tribute video production
Services available to create a tribute video for the service or obituary from photos and videos.
Audio and video equipment
Popular music selections
Intimate reception area
Black car service

Other

100% Service Guarantee
Multicultural funerals

How may we help you?

Plan Ahead

A death has occurred or is near

Offerings

Cremation

starting at

Burial

starting at

Interested in learning more? Call us at 905-354-5614 to request a custom quote.

Express your sympathy with flowers & gifts

View arrangements

Remember the one you love

Honor the memory of your loved one with cemetery flower placement. You choose the flowers. You choose the months. We do the rest.

Learn More

Express your sympathy with flowers & gifts

View arrangements

Remember the one you love

Honour the memory of your loved one with cemetery flower placement. You choose the flowers. You choose the months. We do the rest.

Learn more

Express your sympathy with flowers & gifts

View arrangements

Unable to find an obituary?

Not finding what you are looking for? Search for your loved one's obituary across any of our other locations.

Express your sympathy with flowers & gifts

View arrangements

Ratings & Reviews

4.6

217 Ratings

Staff

4.7

Arrangement

4.7

Cleanliness

4.6

Visitation & Service

4.7

77%

13%

4.6

217 Ratings

Staff

4.7

Arrangement

4.7

Cleanliness

4.6

Visitation & Service

4.7

77%

13%

Verified Customer Reviews

Since 2005, many of our customers have taken the time to tell us how we did each year via our Voice of the Customer program. Our star ratings and comments from families come directly from these surveys.

"All the staff were such incredible people with very kind hearts, they made us feel very comfortable and warm from the minute we walked in with their regards to everything from arranging funeral for loved one including paperwork to picking up the urn. Thank you so much to everyone for their kindness. Such wonderful staff!"

jd-power-verified-checkmark Verified Cremation Customer

April 2021

"See comments above."

jd-power-verified-checkmark Verified Cremation & Memorial Service Customer

February 2021

"all staff were very focused on ensuring all our needs were met and they were very compassionate. They exceeded our expectations on what they did for us and eliminated tasks we thought we would need to do."

jd-power-verified-checkmark Verified Cremation Customer

February 2021

"Holly and Marta at Hetherington and Deans Funeral Chapel were extremely compassionate, experienced and I left feeling like a weight had been lifted off my shoulders. There were many things I thought I had to do but they had all the forms and answers for me. I would recommend their services to anyone. I finally had a good sleep that night thanks to those Ladies"

jd-power-verified-checkmark Verified Cremation Customer

January 2021

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