Verified Customer Reviews
"I would simply say that everyone should sign up a pre-arranged plan. You don't want to be scrambling to pay for services when you've lost a loved one."
Verified Cremation Customer
June 2021
"Compassion Sincerity Professionalism These are the qualities that stood out for me. Everything was flawless and tender while keeping me organized. I can't think of a time when I would be more in need of these qualities."
Verified Cremation Customer
June 2021
"Great service"
Verified Cremation Customer
June 2021
"We have already 2 family members in your cemetery and having the extra care helping find a spot for my uncle was incredible."
Verified Customer
June 2021
"Although very difficult time for me with mom's passing, First Memorial was there to assist me with getting everything done very easily. They even contacted Ocean View and advised as to the time we were expected to arrive. Well done First Memorial!"
Verified Burial & Memorial Service Customer
May 2021
"Everyone was caring"
Verified Customer
May 2021
"Wesley made up little vases from tree logs - how unique and everyone was right there to stand by us if needed to have candles ready, the water and water fountain, giant trees all around were a perfect set for a perfect day. We did not want to meet anyone in person, simply because of Covid and we live just about an hour's drive away. The final bill was paid prior to our little service. An absolute perfect day with perfect staff. You all should be proud of how nice you all are"
Verified Customer
May 2021
"I was nervous about using a service from a large corporately owned provider, versus a locally owned one that may have been more intimate, only to find that the attentiveness and professionalism trumped all of my expectations. My family was very happy with the experience."
Verified Customer
May 2021
"Great work and very professional"
Verified Cremation Customer
May 2021
"Caring, compassionate discussions with no pressure to rush on the phone and in person during Covid. They treat each death with respect and dignity!"
Verified Cremation Customer
May 2021
"Very professional and an abundance of caring."
Verified Cremation Customer
April 2021
"Merv and his team provided a very professional service to our family in a very difficult time. I had many questions which required numerous phone calls, and Merv was extremely helpful and patient."
Verified Cremation Customer
April 2021
"Your staff was very easy to deal with and were very respectful."
Verified Customer
April 2021
"From the moment my my sister & I walked in with a hundred questions our anxieties soon were addressed and we felt much-needed No pressure from start to finish. My Mom's viewing was a beautiful experience. I'm so very grateful to to Brett and the whole team."
Verified Cremation Customer
April 2021
"Truly unique and wonderful group of caring people. You made it so special at our time of loss."
Verified Customer
March 2021
"I would highly recommend first Memorial. They are excellent with absolutely no pressure.Everything was handled with respect and care.I am truly thankful"
Verified Cremation Customer
March 2021
"Due to the fact that we were in Ontario and were not able to be there, we greatly appreciated the compassion and friendly and courteous service provided by all of your staff.. Also having the ashes sent back to Ontario meant a lot to us."
Verified Cremation & Memorial Service Customer
March 2021
"I am very grateful that they recorded a short video from my request as I was not able to attend due to personal reason as I am unprepared to share at this moment. Thank you. All of you did a great job."
Verified Cremation Customer
March 2021
"Dignity Memorial was kind, understanding and professional in all their dealings during this loss."
Verified Cremation Customer
March 2021
"Our family has only good things to say about First Memorial in North Vancouver. Their guidance, compassion, and respectful care of our dad made a sad and difficult time easier to bear. Their communication and follow-up were helpful and timely, and the service was set up mindfully and exactly as requested."
Verified Cremation Customer
March 2021
"Thanks for allowing the last member of our family to attend. Our dog was the last one of us who she remembered. Thanks again."
Verified Cremation Customer
February 2021
"We were so pleased with the professional and thoughtful direction given in a time of such sadness. We felt sincere empathy during the arrangements right through to the service. We would definately recommend your services at Boal Chapel & Memorial Gardens."
Verified Customer
February 2021
"Not sure why you are surveying me as we have not had the service yet......."
Verified Cremation Customer
February 2021
"I think it would be much better if you made it optional to be added to your mailing list as on the bottom of page 2 of the contract it appears that by initialling you are agreeing to be added to the mailing list and you cannot continue with the docusign until you agree to this. Which feels manipulative. Apart from this, I have no complaints at all about the service and Tricia was lovely."
Verified Cremation Customer
February 2021
"Every step was well thought out and delivered. We appreciate immensely all the care and support that was given to us and our dearly beloved mother from the transport of her body to your care facility, to her viewing , cremation and receiving her ashes. We'd like to thank Dignity Memorial, Deirdre De Grandmaison and all the staff who helped us through these difficult times. Sincerely, Sepideh Farah"
Verified Cremation Customer
February 2021
"Trust Them....Very Caring...."
Verified Cremation Customer
January 2021
"My mom's cremation was pre-paid with no funeral arrangements required. I felt that all aspects were very well taken care of, from the pick-up of the body at long term care, to arrangement for the death certificate, and pick-up of the ashes. I spoke to several staff members either on the phone or in person, I felt everyone was exceptionally kind and professional during these interactions. I appreciated the information I received regarding duties of executor and the estate in general."
Verified Cremation Customer
January 2021
"You should provide a n/a box as some of the questions were not answered bcause they did not apply or had not been experienced yet"
Verified Cremation Customer
January 2021
"The director kept me focused so that we competed all of the administrative part in a timely manner. I needed that. He was very patient with me."
Verified Cremation Customer
December 2020
"Thank you Merv! Very genuine, caring and hard-working professional who made sure all of my questions were answered correctly and needs looked after promptly."
Verified Cremation & Memorial Service Customer
December 2020
"The entire staff team was so wonderful. They made us feel like our grandpa mattered so much, which he did. They even allowed us to do a Sunday service when they are usually closed. Thank you."
Verified Customer
December 2020
"Bruce was very helpful and professional during this whole process. We did not feel pressured at all to make certain choices, and ultimately felt comfortable going through a difficult thing."
Verified Cremation Customer
December 2020
"Boal provided an excellent experience for me during a difficult time. I feel that my parents were well taken care of. Thank you Frederick!"
Verified Customer
December 2020
"Gardens and landscaping is amazing!"
Verified Customer
November 2020
"My mom died at home. I had been in contact with First Memorial prior to her death to understand what we needed to do. The experience the evening she died was excellent. The person who took my call was kind and clear on what to expect, and the 2 staff who came to the house were OUTSTANDING. They made a difficult situation easier. The funeral director was excellent as well. She was clear, not rushed, and walked me through everything. It was during COVID-19 and had to be done virtually, and I was surprised at how well she was able to reassure me and help me thought the process. We viewed Mom before her cremation, and they beautifully respected how we wanted mom handled and what we wanted to go with her. Thank you for making such a difficult event a little easier - particularly during Covid-19!"
Verified Cremation Customer
November 2020
"We were in shock When our Father passed away/ Connies husband. Your services were informative, helpful & comforting. Staff was experienced, compassionate & extremely helpful through our difficult time."
Verified Burial & Memorial Service Customer
October 2020
"During this difficult time, I found First Memorial staff understanding and reassuring in all aspects of handling the necessary paperwork and the burial of my Mother."
Verified Cremation Customer
September 2020
"Dignity Mermorial and Memorial First offered excellent service, concise and detailed information on options we may want to take advantage of and the quiet and helpful advice though the whole process. From the time I contacted them to after the memorial service, they were their to hold my hand the whole way. Making the experience of easy and supported. Thank you Evelyn and the Team. Kathy Parasiuk"
Verified Cremation Customer
September 2020
"Jaime and Wes are very empathetic, professional and went above and beyond to make the whole process to organize the memorial for my father-in-law seamless. Thank you!"
Verified Customer
September 2020
"1. A lovely outdoor environment. 2. Your staff showed caring and sensitivity."
Verified Customer
September 2020
"There can be a lot of confusion with the shock of one's loss and it really helps to have a sense of what needs to happen following the death, and in what order we proceed. FMFS helped greatly in providing that information, both on the website and in person via telephone. Your offer of grief counselling and support is also a very nice and comforting gesture."
Verified Cremation Customer
September 2020
"Both Casey and Gordon were very professional and helpful. There was more to the process than I anticipated, but all was made very clear. We have not required a funeral service so I have left some questions blank as you suggested."
Verified Cremation Customer
September 2020
"Everything was handled very professionally and efficiently"
Verified Burial & Memorial Service Customer
September 2020
"My deceased friend had made all the arrangements. I just followed through with his wishes . All my interactions with the personal there was excellent. 😀"
Verified Cremation Customer
September 2020
"The Representatives are professional, kind and caring individuals. Their assistance is exemplary especially at the most difficult time in your lives. You can depend on them for their knowledge, expediency, planning and making everything special."
Verified Customer
August 2020
"I felt everything was in safe hands, and handled with sensitivity and compassion."
Verified Customer
August 2020
"We had an excellent experience with First Memorial Funeral Services. The staff was wonderful and made sure everything went smoothly. They were extremely compassionate and professional."
Verified Burial & Memorial Service Customer
August 2020
"Very good business with polite & efficient people. Less costly than expected compared to another experience with another company. Highly recommended.Thank-you."
Verified Cremation Customer
July 2020
"Great staff, very caring , knowledgeable and compassionate."
Verified Customer
July 2020
"I really appreciated all the accommodations made related to COVID restrictions, and the on-site staff the day of our small, physically-distanced gathering did everything they could to make it a memorable and dignified goodbye for us."
Verified Customer
July 2020
"Staff is very respectful and friendly. I was impressed with the sincerity during our difficult time and appreciate their help with everything."
Verified Cremation Customer
July 2020
"Attention to our concerns and expedient nature of our director was great"
Verified Customer
July 2020
"I found it extremely valuable and useful that Chris Jordan was our SPOC from start to end and never once did he fail to answer my call on the first ring. Exceptional and appreciated!"
Verified Burial & Memorial Service Customer
June 2020
"Warm and professional service, in the midst of a difficult time, made more difficult by the pandemic. Our director was human and understanding. Thank you."
Verified Cremation Customer
June 2020
"First Memorial handled everything. I would highly recommend them."
Verified Burial & Memorial Service Customer
May 2020
"I was so very impressed with how quickly the Director answered any question I had and facilitated the entire process. An utter pleasure dealing with their professional and kind manner."
Verified Cremation Customer
May 2020
"During the Covid pandemic pretty much everbodys world has been turned upside down. Thank you to Deidre for helping my sister and I through this very difficult time. Bev and Mike Mecredy"
Verified Cremation Customer
May 2020
"They saved me paperwork and steps. and worry over transportation of my Ed they let me know what they were doing and where he was in the whole process and coordinated with other agentcy"
Verified Cremation Customer
May 2020
"When our beloved mother passed away, we wanted to arrange for a memorable funeral with reasonable costs. We had a very positive experience with First Memorial a few years back with our father's funeral so we turned to them again. They did not fail our expectation. This organization and their staff are excellent. They have everything organized and explained clearly to us. The price is reasonable. We are also very grateful to our funeral director Evelyn who is very knowledgeable, professional and helpful. At a time when we are so sad and mournful of our mother's passing, First Memorial and Evelyn are whom we rely on to get everyone done right. Kudos and a BIG thank you to all of you!"
Verified Cremation Customer
May 2020
"well done and very professional"
Verified Cremation Customer
May 2020
"Everyone at First Memorial was extremely professional and very prompt in returning our phone calls as well as emails. They definitely went out of their way to accommodate our requests. Our experience was very positive and we appreciated all their help!"
Verified Cremation Customer
May 2020
"Tricia spent time to get to know how I was feeling, and checked in to see if I had questions. Caring and knowledgeable."
Verified Cremation Customer
April 2020
"Dealing with First Memorial during this sad and difficult time was stress free and a pleasure."
Verified Cremation Customer
March 2020
"I found the individuals who provided the services needed were highly professional, very knowledgeable, and demonstrated empathy in such a way that I did not feel rushed or pressured."
Verified Burial & Memorial Service Customer
March 2020
"Our family would highly recommend using First Memorial Funeral Services at Boal Chapel. Everyone is very helpful and caring to ensure you have all your needs taken care of and allow time to make very important decisions."
Verified Cremation & Memorial Service Customer
March 2020
"Plan ahead. Be prepared. Make sure you know what your loved one's wishes are now; so when the time comes, the final decisions are much easier to make."
Verified Cremation Customer
March 2020
"The staff are both professional and caring."
Verified Cremation Customer
February 2020
"We were all very grateful & thankful."
Verified Cremation Customer
February 2020
"Very professional and kind staff."
Verified Cremation Customer
December 2019
"Emily and Jaime are amazing compassionate and understanding. It was very easy to talk with both of them, I never felt my needs were not met. They both made a very difficult time in my life manageable and I will forever be grateful for that."
Verified Cremation Customer
December 2019
"This was a free scattering, so contacting me after the 'service' was really not necessary. Not really a service"
Verified Customer
December 2019
"The staff at First Memorial provided me with a supportive, informative, compassionate and helpful service during a difficult time. Thank you especially to Tricia."
Verified Cremation Customer
December 2019
"Staff are very knowledgeable and professional in all aspects of the experience."
Verified Cremation & Memorial Service Customer
December 2019
"First Memorial, specifically Merv, guided us through the process effortlessly. I felt comfort from his open but sensitive guidance. The staff were competent and sensitive and prompt to follow up on any questions almost immediately."
Verified Cremation Customer
November 2019
"Deirdre was great and professional"
Verified Burial & Memorial Service Customer
November 2019
"This was the first time I had to deal with the death of a loved one. Your service made this very difficult time easier for me to navigate through and look after final wishes."
Verified Cremation Customer
November 2019
"At the most stressful time possible with the recent loss of our father, all of the folks at first memorial gave myself and siblings a seamless experience that really helped us get through it with the least stress possible."
Verified Cremation & Memorial Service Customer
October 2019
"Aside from calling a number and answering a few questions - I had to do nothing more which was a great relief, and removed stress."
Verified Cremation Customer
October 2019
"I'd highly suggest to people that they do pre arrangements"
Verified Cremation & Memorial Service Customer
September 2019
"A beautiful place with staff who appeared caring and competent."
Verified Customer
September 2019
"The staff was very professional but very caring. All questions were answered and advise was given regarding all the details that had to be attended to after the loss of a love one. This was very helpful. I am very happy with every aspect of the service my family and I experienced."
Verified Cremation Customer
September 2019
"Everything was easy to organize with the help of the director Emily Bootle. I liked the one shop stop. Everything from the cremation to the service, setting up a memorial web page, setting up the donation page, reception and in urnment - even getting Pastor Layton to perform the service. Excellent service provided."
Verified Cremation & Memorial Service Customer
September 2019
"I had pre-arranged some of the basic services with FM which made other decisions less overwhelming. My mother passed in Sidney, BC, and had to be transported home to North Vancouver and again FM made it seamless with FM from Victoria, BC. Tricia had drafts of any documents that I needed to review and only made any changes once discussed. After I returned to Victoria and called back with further requests for the service or for products (such as a memory necklace), Tricia made everything very easy and accommodated requests without faltering."
Verified Cremation & Memorial Service Customer
September 2019
"The funeral director Yvonne was so so supporting calming and helpful. She really helped us through this tough time"
Verified Cremation Customer
August 2019
"VERY PROFESSIONAL AND PROMPT SERVICE."
Verified Cremation Customer
July 2019
"I AM VERY FORTUNATE THAT WE PAID FOR ALL OF EXPENSES WELL IN THE PAST. 2000"
Verified Cremation Customer
July 2019
"VERY HAPPY WITH THE LOCATION/ GROUNDS AND SERVICE."
Verified Customer
July 2019
"MY DAUGHTER AND I WERE VERY IMPRESSED WITH THE PROFESSIONAL, PERSONABLE, EFFICIENT AND CONSCIENTIOUS STAFF. WE FELT VALUED AND RESPECTED."
Verified Cremation Customer
July 2019
"I HAD EXCELLENT SERVICE. A FUNERAL DIRECTOR TO MY HOME WHERE WE DISCUSSED … FINAL ARRANGEMENTS. HE WAS VERY PLEASANT & EXPLAINED EVERYTHING THOROUGHLY."
Verified Customer
June 2019
"WE ARE VERY SATISFIED WITH THE SERVICES PROVIDED. THE STAFF ARE VERY COURTEOUS AND SYMPATHETIC."
Verified Customer
June 2019
"I HAVE MY MOM, DAD, SISTER, BROTHER IN LAW MY HUSBAND THEIR I ALSO WILL BE THEIR WHEN MY TIME COMES THANK YOU."
Verified Cremation Customer
May 2019
"LOSING A LOVED ONE PARTICULARLY A CHILD, IS ONE OF THE WORST EXPERIENCES ONE CAN IMAGINE. THE STAFF AT BOAL CHAPEL ASSISTED IN THE SERVICE AND HELPED DURING A TIME OF EMOTIONAL UPHEAVAL."
Verified Cremation & Memorial Service Customer
May 2019
"OVERALL GREAT EXPERIENCE, BUT ONLY DOWNFALL IF THE HOURS. IT CAN BE HARD TO MAKE IT BEFORE 5PM IF WORKING FULL TIME & CLOSED ON SUNDAYS."
Verified Customer
May 2019
"STAFF VERY PROFESSIONAL AND CARING."
Verified Cremation Customer
April 2019
"HAVING THINGS PREARRANGED TAKES SO MUCH STRESS TAKEN ALL THE FAMILY. THANK YOU"
Verified Customer
March 2019
"THE SERVICE PROVIDED WAS EXCELLENT, ON TIME OVER COMPASSIONATE. IT WAS A SMOOTH AND EASY PROCESS. THANK YOU SO MUCH."
Verified Cremation Customer
December 2018
"VERY PLEASED WITH THE SATISFATION THE FUNERAL HOME HAS GIVEN US."
Verified Cremation Customer
August 2018
"IT WAS COMFORTING TO HAVE THE SUPPORT GRANTED. HE WAS BELOVED."
Verified Cremation Customer
August 2018
"VERY GOOD EXPERIENCE - MORE THAN I EXPECTED."
Verified Cremation Customer
July 2018
"CALM, GENTLE, ACCOMODATING."
Verified Cremation Customer
July 2018
"THE STAFF WAS OUTSTANDING."
Verified Customer
June 2018
"VERY FRIENDLY, COMPASSIONATE"
Verified Cremation Customer
June 2018
"EVERY THING WAS PLANNING. VERY NICE FUNERAL DIRECTOR AND ASSISTANTS"
Verified Cremation & Memorial Service Customer
June 2018
"EXCELLENT AND CLASSY PROFESSIONAL STAFF! EVERY ONE! THANKS!"
Verified Cremation & Memorial Service Customer
June 2018
"STAFF AT FIRST MEMORIAL WHERE OUTSTANDING COMPASSIONATE, PATIENT & KIND. AN EXCELLENT SERVICE!"
Verified Customer
May 2018
"I FOUND EVERYONE TO BE PLEASANT RESPECTFUL AND HELPFUL. MY SISTER BROUGHT OUR MOTHER AND FATHER TO YOUR FUNERAL HOME I RECENTLY BROUGHT MY HUSBAND I WOULD HIGHLY RECOMMEND YOU TO OTHER PEOPLE."
Verified Cremation Customer
May 2018
"GREAT SERVICE VERY WELL DONE"
Verified Customer
April 2018
"SOMETIMES THE STAFF WAS OVER COMPASSIONATE, I WAS A LITTLE UNCOMFORTABLE BUT THAT COULD BE BECAUSE I HAD ALREADY DEALT WITH SEVERAL PREVIOUS DEATHS."
Verified Cremation Customer
April 2018
"THE SETTING AND SERVICE FOR MY FATHERS CELEBRATION OF LIFE WERE PERFECT. THANK-YOU FOR EVERYTHING AT THIS DIFFICULT TIME FOR MY FAMILY."
Verified Cremation & Memorial Service Customer
April 2018