Verified Customer Reviews
"Director very professional and compassionate!! Made the whole process worry free!!!"
Verified Burial & Memorial Service Customer
October 2020
"Erik and his staff did an amazing job for us. Erik was responsive, kind, and compassionate at every turn. It takes very special people to be able to gracefully navigate such a difficult situation for families, and we are very thankful for Erik and his team for taking such care with us."
Verified Burial & Memorial Service Customer
September 2020
"The staff was very kind and helpful at my most difficult time. Very respectful of my thoughts and wishes."
Verified Burial & Memorial Service Customer
August 2020
"I think I covered everything I wanted to say in the block above!"
Verified Burial & Memorial Service Customer
August 2020
"The service was beautiful. We were met at the cemetery by two men from the funeral home and they stayed there until the service was over. They answered questions and provided for our needs."
Verified Burial & Memorial Service Customer
September 2020
"Working with Bob Barnes was special. He was so patient and compassionate. His soft spoken and gentle manner made a difficult situation easier. I really appreciated his thorough explanations and attention to detail. He called me often for updates and to check on me. I feel so blessed to have worked with him."
Verified Burial & Memorial Service Customer
July 2020
"Very professional."
Verified Customer
July 2020
"bob did a great job"
Verified Burial & Memorial Service Customer
July 2020
"During such a difficult personal time for our family, everyone at Jones and Rich was amazing. Words cannot truly describe the comfort and security that we felt knowing that they were taking care of our love one that had passed."
Verified Burial & Memorial Service Customer
June 2020
"This is a first class, people oriented, funeral business A++"
Verified Burial & Memorial Service Customer
June 2020
"Every staff member we met was so respectful and sincere. John was outstanding with communicating with us about what was going to happen. The funeral home is beautiful and peaceful."
Verified Burial & Memorial Service Customer
April 2020
"This is the 2nd time I have used the services provided. My experience both times were fantastic."
Verified Burial & Memorial Service Customer
February 2020
"Everyone was very professional, considerate and caring."
Verified Burial & Memorial Service Customer
January 2020
"As we mourned our father's passing, it was a tremendous relief to have the kind, compassionate guidance provided by David Jones and the entire Jones Rich and Barnes staff. My father's burial, memorial service and catered reception were handled with the utmost dignity and respect. We are eternally grateful."
Verified Burial & Memorial Service Customer
December 2019
"We were made to feel comfortable through out the whole experience. This comfort is still being felt months after the experience. Thank you,"
Verified Burial & Memorial Service Customer
October 2019
"Jones, Rich, and Barnes have never failed to approach our family with compassion and understanding. Our needs, and the needs of other families we know, were met without hesitation. In the dark days that surround loss, they are there to guide and comfort."
Verified Burial & Memorial Service Customer
September 2019
"Everyone at the funeral home was respectful and kind. They made the experience very personal and I was never pressured into doing something or purchasing something I did not want. I also felt very secure in the fact that everything was being taken care of in a very professional way."
Verified Burial & Memorial Service Customer
September 2019
"My family and I began our search for a funeral home a few days before our mother's passing. The Greater Portland area offers a myriad of funeral home options for families to choose from allowing individuals the ability to select a funeral home that best fits their needs and budget. Considerations effecting my family's decision on which funeral home to select were cost, reputation, facility, services provided, proximity, and parking. Starting with the facility. The location is convenient no matter where you are coming from or going to afterwards. It is spacious and allows for a large crowd of people to move around freely without feeling cramped. People don't have to worry about on street or side street parking because the parking lot allows for more than enough cars. The facility, entry, and rooms are current and pleasing to the eye. The staff are professional and welcoming. Water and coffee is also provided offering an inviting atmosphere for those who wanted to stay and visit for awhile. We decided on a non-traditional theme for our mother's celebration of life and not only received the free-will to do what we wanted in terms of setting up the room, but we also had the assistance of our Funeral Director to help us do it. The hearse. My original thought was that a hearse is a hearse is a hearse... but in the end, having our mother take her last ride in a new, clean, and classy hearse added a touch of class that I hadn't considered before. Even the funeral procession was handled in a manner that made it feel like our mother was being honored and left no option for the interruption from outside traffic. Pricing and transparency. There are no hidden costs and we didn't feel like we were being sold something we didn't need or couldn't afford. We were provided with funeral package pricing as well as a list of all services provided and the individual costs. You can make it easy and select from several packages or go through the individual services and choose only the items you want. In the end, our mother received the dignified, honorable, and classy service she deserved. Lastly, I attribute our overall positive experience and five star rating to the Funeral Director, John Tanguay, who I felt, went above and beyond his role to provide my family and I with the empathy, respect, friendship, and top notch service we needed during this difficult time. I highly recommend Jones, Rich & Barnes."
Verified Burial & Memorial Service Customer
September 2019
"WE WERE VERY PLEASED AND GRATEFUL FOR THE SERVICES PROVIDED TO US AT THIS SAD TIME. THANK YOU"
Verified Burial & Memorial Service Customer
July 2019
"I WOULD RECOMMEND THIS FUNERAL HOME TO ANYBODY. THEY ARE COMPASSIONATE, ACCOMODATING AND VERY EASY TO WORK WITH. EXCEPTIONAL STAFF."
Verified Burial & Memorial Service Customer
July 2019
"I WANT TO THANK YOU FOR MAKING THIS TIME OF GRIEF A DIGNIFIED AND BEAUTIFUL FAIRWELL. YOUR STAFF WAS OUTSTANDING IN EVERY ASPECT. THANK YOU."
Verified Burial & Memorial Service Customer
May 2019
"I WAS SO IMPRESSED WITH EVERYTHING THAT ONLY SIX WEEKS OF MY HUSBANDS PASSING, THAT I HAVE DONE A MORTUARY TRUST. I AM AT PEACE."
Verified Burial & Memorial Service Customer
March 2019
"EVERYONE WHO ATTENDED THE VISITING HOURS AND SERVICE COMPLIMENTED ON THE BEAUTIFUL SERVICE AND QUALITY OF THE STAFF/FUNERAL HOME."
Verified Burial & Memorial Service Customer
March 2019
"THE ENTIRE STAFF CAME THROUGH ON EVERY DETAIL PROMISED."
Verified Burial & Memorial Service Customer
November 2018
"EXCELLENT SERVICE, VERY COMPASSIONATE STAFF, THE CLERY OFFERED TO ME FOR THE SERVICE WAS SO WARM, AND UNDERSTANDING AND WELL VERSED IN THE SPIRIT OF AN INDIVIDUAL DECEASED AND THEIR LOVED ONES."
Verified Burial & Memorial Service Customer
November 2018
"ALL MY FAMILY HAS HAD ARRANGEMENTS THROUGH THIS FUNERAL HOME. I DIDNT THINK TWICE ABOUT GOING ANYWHERE ELSE."
Verified Burial & Memorial Service Customer
November 2018
"MY HUSBAND WAS VERY IMPRESSED WITH THE CARE AND COMPASSION PROVIDED TO OUR FAMILY AT A VERY DIFFICULT TIME, SO HE SET UP APPOINTMENT FOR PREARRANGEMENT FOR HIM!"
Verified Burial & Memorial Service Customer
June 2018
"OUR OVERALL EXPERIENCE WAS POSITIVE. THE STAFF WAS HELPFUL AND COMPASSIONATE. I WOULD HIGHLY RECOMMEND THIS FUNERAL HOME"
Verified Burial & Memorial Service Customer
June 2018
"THE PRIMARY REASON I WILL NOT USE THE FACILITY IS THE HILL GADING TO ENTRANCE IS DIFFICULT FOR MANY MOURNERS."
Verified Burial & Memorial Service Customer
March 2018
With a focus on personal service, all of our funeral and memorial services are designed to meet the needs of our grieving families. We understand that losing a love one is a difficult experience and provide families with ways to receive comfort while honoring their loved one.
Jones, Rich and Barnes Funeral Home has long been known for quality funeral services and welcomes all families with compassion and care.“We have a longstanding relationship with the community and are proud that, since 1838, we have served the families of Portland,” said Erik Tiner, manager of Jones, Rich and Barnes Funeral Home. 
On January 17, 2017, Jones, Rich and Hutchins Funeral Home unveiled a new name: Jones, Rich and Barnes Funeral Home, recognizing the continued leadership of industry veteran Robert Barnes, a certified funeral service practitioner and vice president of the firm. Barnes, a licensed funeral director, has a long history with the funeral home dating back to 1975. 
