Verified Customer Reviews
"Tony was warm and professional, very easy to talk with and obviously very knowledgeable. We enjoyed working with him a great deal. He made the overall experience as comfortable as possible."
Verified Cremation Customer
July 2021
"Get arrangements pre arranged! You'll soooo appreciate it at the time on need. Get the details done in advance. It was so much more relaxed, peaceful and allowed us to be there, in the moment without the challenges of making decisions that needed to be taken care of immediately. I sincerely advise everyone to get things, ALL THE DETAILS TOO, pre arranged. D"
Verified Cremation & Memorial Service Customer
June 2021
"The video conference held to sort out most of the technical details required for the cremation process was very clear and complete."
Verified Cremation Customer
May 2021
"Same as above, just like to praise for all your support, care, even feels like love from the Heaven."
Verified Cremation Customer
April 2021
"Professional service is provided."
Verified Burial & Memorial Service Customer
April 2021
"I'm not a resident in Vancouver Canada. I rather to skip this."
Verified Cremation & Memorial Service Customer
April 2021
"I don't think it was anyone's fault as our communication was also not clear either. Due to the pandemic a lot of family members oversea could not make it to the funeral and a lot of the mourning from the funeral was done through video call. I think everyone ended the visitation day thinking they would be able to see my uncle once more thorough video call the next day. It would have been nice if there was some communication regarding which areas of the funeral allowed video and which areas was not. Some family members were very sad to find out on the spot that they could not be present through video for the cremation. And through the confusion everyone on the video call did not get the chance to see my uncle one last time prior to bringing him in for cremation."
Verified Cremation & Memorial Service Customer
March 2021
"My experience was one of loving care to the family and to the wishes of our loved one. Thank You to both Shoeing's Funeral Home in Kamloops and Mt. Pleasant Funeral Home in Vancouver for your coordination and care for our lover one and family."
Verified Cremation & Memorial Service Customer
March 2021
"All of it blew my mind and exceeded my expectations. The entire process from the paper offering the evening before to the actual service to the drive to the cemetery and the burial, it was so professional and my family felt guided and supported throughout the process. It was our first funeral so we were very ignorant and were so glad to be support by Gillian and her team; Gillian is kind, action oriented, honest, full of resources and gave helpful advice when we were indecisive and lacked knowledge. I have already recommended Mount Pleasant to many friends and family with older parents/grandparents for their future services. I was extremely impressed that during the drive to the cemetery in our own cars that in front of the hearse was Mount Pleasant's own vehicle with a flashing light leading the way. Lastly Gillian and others stayed with us to watch the burial and laid out seats under an awning in case of rain; we were all very impressed at all the detailed planning. Very well done!"
Verified Burial & Memorial Service Customer
March 2021
"All of the staff that I had communicated with, especially the apprentices, were so amazing! They were considerate, understanding, accommodating, and quick to answer all my questions (I had many!). Due to Covid-19 health protocols, some of the arrangements we had pre-purchased were unnecessary. The staff were very flexible and provided alternatives or a refund. Thank you so much for making a very difficult time less stressful for our family. You have a wonderful team at Mount Pleasant Funeral Home."
Verified Cremation & Memorial Service Customer
February 2021
"The staff were empathetic and professional throughout the entire process. We were never forced into purchasing anything that we did not want or need. I would recommend this funeral home to family and friends."
Verified Burial & Memorial Service Customer
February 2021
"Tony and his team are exceptional. What a knowledgable, caring, organized, group of people. At such a stressful time of having lost a loved one, rest assured, that Tony and his team will do their best to make sure even the smallest of details are taken care of, as well as provide their support during and after the whole process.Thanks again to Tony and his team! Christina Evans"
Verified Burial & Memorial Service Customer
January 2021
"On very short notice Tony Hicks of the Mount Pleasant funeral home handled all the details of my mum's cremation. There was no hint of salesmanship just compassionate efficiency. This is my 2nd experience with the Mount Pleasant funeral home. I really appreciate the ambiance of that old building. It is the perfect funeral home."
Verified Cremation Customer
January 2021
"Gillian was our family's main contact at Mount Pleasant and from the start through to the funeral, she was exceptionally attentive to details, very communicative and patient with describing all of the associated aspects, and didn't rush us through any of the process. She was very understanding and it certainly helped my Mother by being able to speak Cantonese with her."
Verified Burial & Memorial Service Customer
January 2021
"Tina has now assumed her rightful place in heaven aging brightly as the newest star in our heavens! Until we all meet again! â¤ï¸ Wendy and Patrick McCleery"
Verified Burial & Memorial Service Customer
January 2021
"Staffs are very profeddional and accomodsting to client."
Verified Cremation Customer
December 2020
"- highly empathetic team who reduced our stress at such a difficult time - calm and empathetic service guiding us through the process - willingness to provide a rental casket to enable the church service followed by cremation - your 13 month compassion counselling service is an excellent offering."
Verified Cremation & Memorial Service Customer
November 2020
"No further comments."
Verified Cremation Customer
October 2020
"Tony Hicks, our funeral director was compassionate, patient, and well versed in Greek Orthodox funeral processes. I can`t praise Tony enough for making this difficult time of loss for my family easy and his attention to detail was outstanding. I am extremely grateful to Tony and his entire team for providing their exceptional services while having to consider the current Covid-19 pandemic as an underlying concern for safety to our families and guests that attended the services at the church and cemetery."
Verified Burial & Memorial Service Customer
October 2020
"My husband had wanted a simple cremation, and no funeral service. I was very relieved that his wishes were respected, and that there was no pressure on me. The Director was very kind, understanding, and supportive, which means a lot when someone you love has passed - especially suddenly, as was my husband's case. I also appreciate that the Director provided guidance in 'next steps' in dealing with my husband's estate."
Verified Cremation Customer
September 2020
"Johnny Ho (our funeral director) helped made our experience completely seemless and smooth. We felt very confident that he had everything under control. With no worries, we were able to completely focus on our loss."
Verified Burial & Memorial Service Customer
September 2020
"Please do not share online."
Verified Cremation Customer
August 2020
"Gillian Wong was amazing guiding the family through the process with ease and no stress."
Verified Burial & Memorial Service Customer
July 2020
"Family wouldn't feel alone. The funeral director was always there to provide support and assistance. All proceedings went clean, smooth and respectful."
Verified Cremation Customer
June 2020
"The funeral director, Gillian, and her team were great to work with. We highly recommend using Mt Pleasant Funeral Home."
Verified Cremation Customer
May 2020
"I highly recommend Gillian wong.She explain everything so clear.Even not sure I will choose mount pleasant or anyone.She still very professional.thanks again"
Verified Burial & Memorial Service Customer
May 2020
"Tony Hicks made my father's funeral arrangements run smoothly despite restrictions from this pandemic. He was patient, professional, supportive, explained and guided us through the whole process. We highly recommend Tony!"
Verified Burial & Memorial Service Customer
April 2020
"Tony was absolutely wonderful. He made the whole process flow better than expected. I am so blessed to have had Tony take care of all the arrangements. I could never thank him enough."
Verified Burial & Memorial Service Customer
April 2020
"Tony Hicks was a first-rate director! Very nice guy to deal with!"
Verified Burial & Memorial Service Customer
March 2020
"Professional"
Verified Cremation Customer
February 2020
"Mount Pleasant Universal Funeral Home is professional and very sensitive to the needs of its client down to the finest detail. They helped ease the stress that the client is under in these circumstances."
Verified Cremation Customer
February 2020
"'Louis Chan's professional support and willingness to go the extra mile to explain things in our mother tongue, Cantonese had been a tremendous help in guiding us through this difficult time. ' — a testimony to share on your public space as you see fit."
Verified Cremation Customer
February 2020
"Our family is really thankful yo have Gillian from Mount Pleasant, Austen from Forest Lawn & John, a honorarium who they all have been provided us their utmost professional support during our difficulty time."
Verified Cremation & Memorial Service Customer
February 2020
"Lilian Huang and her team gave us professional advice and first-class service, making my mother's funeral very smooth and honorable. Our whole family would like to thank Mount Pleasant Funeral Home for its rigorous and serious working attitude and service spirit for the guests."
Verified Cremation & Memorial Service Customer
January 2020
"Professional and caring service provided by the staff here at Mount Pleasant Funeral Home. They thoroughly guided us through the funeral arrangement process which helped alleviate a lot of stress. It was also super helpful that the staff here spoke Cantonese which helped the process go a lot smoother within my family."
Verified Burial & Memorial Service Customer
December 2019
"It was a hard time for me with a plethora of things to do including purchasing a plot, so it was a relief that I could leave a part of the planning up to Mount Pleasant Funeral home as well as communication of logistics with Mountain view Cemetery and our church and spend time with my family."
Verified Burial & Memorial Service Customer
December 2019
"Gillian Wong, the Funeral Director, is definitely someone you find at times when your family is going through the most difficult time of your life- the passing of your love one. She always thinks from the family's perspective. She is like our 'Guardian Angel' for our family. Without her, we wouldn't know what our next steps would be. Thank you, Gillian! You're so wonderful!😉"
Verified Cremation & Memorial Service Customer
November 2019
"The people do a wonderful job!"
Verified Cremation Customer
November 2019
"I didn't know where to start. Tony walked me through everything I needed to do."
Verified Cremation Customer
October 2019
"With Gillian excellent leadership, her staff relentlessly provide us a consistent and outstanding customer experience. Gillian has a thorough understanding of clients needs . Her knowledge of funeral service(s) and products gives her the confidence to provide trusted advice and services and proactively execute to meet our needs. Overall, her professionalism in operations and people skills makes her an excellent asset to the company! Thank you Gillian and your staff. (From Lani)"
Verified Burial & Memorial Service Customer
September 2019
"Tony Hicks was recommended to us by a close friend. He made this very difficult time so much easier to deal with. He genuinely cares and worked very hard to put my father's funeral together. We can see why he is so popular with the Greek community. We highly recommend him and his team."
Verified Customer
September 2019
"Respectful, experienced and professional staff who were willing to help in any way possible. Our experience was very good."
Verified Burial & Memorial Service Customer
August 2019
"Gillian is kind, patient and knowledgeable. Her assistant, Louis, is likewise supportive and endeavoured to make the whole experience proceed smoothly by managing logistics smoothly. Our family sincerely are grateful."
Verified Cremation & Memorial Service Customer
August 2019
"I WAS VERY PLEASED WITH ALL ASPECTS OF THE SERVICE PROVIDED. ABOVE EXPECTATIONS."
Verified Cremation Customer
May 2019
"OUTSTANDING SERVICE IN EVERY WAY."
Verified Cremation & Memorial Service Customer
April 2019
"UNDER THE CIRCUMSTANCES THE STAFF WAS OVERWHELMINGLY COMPASSIONATE AND SO PLEASANT."
Verified Cremation Customer
October 2018
"VERY PROFESSIONAL AND COMPASSIONATE"
Verified Cremation Customer
September 2018
"OVERALL PROVIDING SATISFACTORY SERVICE. I AM VERY DELIGHTED TO HAVE THE VERY EXPERIENCED STAFFS TO HELP ME TO GET THIS FUNERAL SERVICE COMPLETED."
Verified Burial & Memorial Service Customer
June 2018
"VERY PLEASED WITH THE SERVICE PROVIDED BY THE FUNERAL HOME"
Verified Cremation & Memorial Service Customer
May 2018