Verified Customer Reviews
"Thank you very much to all the staff of Giffen Mack for your help in this most difficult time. On behalf of our family we wish to thank you for your professional services during our difficult time. We appreciate your kind and thoughtful service. Specially to Kelsey Logel our funeral director. We felt blessed to have you as our funeral director. Thank you for everything you did to make sure that everything went smoothly. Thank you for all the time and patience in attending our questions and request."
Verified Cremation & Memorial Service Customer
July 2021
"The staff we're professional and kind. They were sensitive to our needs and made the viewing and funeral arrangements beautiful and memorable. I like to recognize Kelsey's attention to detail and great service."
Verified Burial & Memorial Service Customer
July 2021
"Philip and the staff did the best they could under the circumstanses and were very understanding and helpful."
Verified Burial & Memorial Service Customer
June 2021
"Very professional, very friendly and cooperative!"
Verified Cremation Customer
June 2021
"I and my daughter were devastated by the loss of my son/ brother. The staff and management at Giffen-Mack treated my family with compassion, dignity and great care. They made it easy for us to go through the preparations and final service. We are very grateful for the support we received throughout. We didn't know what to do and they took us step by step all the way. We fall short of the best words to describe our experience. They went above and beyond our expectations. Excellent service. Thank you Colleen, Torva, Robert and all at Giffen-Mack. Blessings"
Verified Cremation & Memorial Service Customer
June 2021
"My experience with Giffen Mack was very caring and professional, their patience and kindness that was given to me at a very stressful, emotional time was very much appreciated."
Verified Cremation Customer
May 2021
"We do not live in Canada, so many of these questions don't really apply. Everyone seemed very helpful."
Verified Cremation Customer
April 2021
"The service was exceptional and well thought out the funeral home and it's staff made the process very easy. I want to thank them for everything."
Verified Burial & Memorial Service Customer
April 2021
"Kelsey, Torva and colleen at the Lawrence location in Scarborough were exceptionally gifted in making the most difficult times a bit easier. Not just once but twice. Six months apart when our beloved mother and father left our lives. Giffen Mac staff were so kind and patient and gave the best advice when asked. They were very informative with questions we didn't think to ask or couldn't find the words and things we didn't understand.They helped us every step of the way. I'm so grateful for all the staff at this location but especially those who I've mentioned. You are all amazing at what you do and thank you from the bottom of our hearts."
Verified Burial & Memorial Service Customer
April 2021
"I highly recommend Giffen-Mack. They were compassionate and gracious throughout the entire process. They staff were exceptional, knowledgeable and always available to help answer all the questions you think of later. We had no prior arrangements in place and the staff were incredible to make this as easy on us as possible. I cannot thank them enough."
Verified Cremation Customer
April 2021
"Everyone I have dealt with at Giffen-Mack has been kind, warm and compassionate. They were easy to deal with and always had answers to my questions."
Verified Cremation Customer
February 2021
"During this uncertain times and Pandemic situation we were pleased the Funeral arrangements for our Dad was done very well by Giffen Mack funeral home, Scarborough."
Verified Cremation & Memorial Service Customer
February 2021
"Mine was a small private service only but they handled everything as if that didn't matter. Also, because I don't drive and I live 5 mins away I was given a ride home when I picked up my mother's ashes."
Verified Cremation Customer
January 2021
"Staff were easy to speak to and reliable"
Verified Burial & Memorial Service Customer
January 2021
"Giffen-Mack Funeral Home provides excellent services, and the staff there are very professional and insured that all our needs were met. I recommend their services very highly, and I was impressed by all aspects of the care they took of our loved one."
Verified Cremation Customer
January 2021
"Having a loved one pass away during COVID-19 was very difficult. Jason, Kelsey and other staff did there very best to accommodate us and our needs. Im very pleased with how the guided us, supported us, and continued to help even after things were over. Their level of compassion was very heart felt and endearing. Thanks to everyone."
Verified Cremation Customer
November 2020
"I was very happy with the courtesy, professionalism, clear communication, and sense of humour of all the fine folks that helped me out. At no time did we feel pressured. The compassion from the staff felt genuine. Both of my parents pre-planned their funeral arrangements with Giffen-Mack which made things 'easier.' Oh, and all this was in the midst of our pandemic. So, an overall excellent experience with Giffen-Mack."
Verified Cremation Customer
November 2020
"Dignity Memorial is highly recommended by me and my Family my loved one was very well taken care of from by the employees he was very well dressed his hair cut was beautiful they shaved him and made him look very nice we had one employee name Torva Buckley she made us feel like her family she was so caring and friendly always greet us with a smile from the time we enter i gave her a ten for the job she did she try her best to cater to our needs during this sad time she made sure every one that was outside get to come and view our loved one for a minute or two i really appreciated that again i will recommend Giffen Mack 4115 East Lawrence to anyone who lost a loved one. Thank You Torva Buckley Barbara Jagwah"
Verified Burial & Memorial Service Customer
November 2020
"Experience was Very good. I am still greving and it is very hard to speak about anything now but the experiences was great!"
Verified Burial & Memorial Service Customer
October 2020
"From the beginning of this experience, I felt that my Mom's final wishes were adhered to; not once was there any pressure to increase anything. It was smoother than I expected and I felt that all the staff I came into contact with were very compassionate. They tried to anticipate our needs and definitely went above and beyond for us; I sincerely appreciate all they did for us and thank them for their services."
Verified Cremation & Memorial Service Customer
September 2020
"Thank you all so much for taking off the stress and pressure And making this day a day with pleasant memories"
Verified Cremation & Memorial Service Customer
August 2020
"Funeral home expenses had been pre paid and were instantly honoured with no sales pressure."
Verified Burial & Memorial Service Customer
July 2020
"The staff treated us with absolute caring and kindness during this difficult time! We were very impressed with the presentation and overall service they provided."
Verified Cremation Customer
July 2020
"Would highly recommend to any acquaintance. If and when necessary, would use again without hesitation."
Verified Burial & Memorial Service Customer
June 2020
"Giffen-Mack listened to our requests and did not pressure us in any way to go beyond what we were comfortable with. This was especially appreciated during this horrible time with COV-ID 19."
Verified Cremation Customer
June 2020
"Very professional, support and empathetic"
Verified Cremation & Memorial Service Customer
May 2020
"I was very impressed with the warm and subdued ambience as I walked through the door, received with friendly greetings. A fitting reception for someone overcome with bereavement."
Verified Cremation Customer
April 2020
"I'm not sure how more traditional catholic / religious families would respond as they have more expectations than I - I was content and felt if I wanted more than Chanel would make it happen as she did everything else including shuffling package items to my interest I found it useful to bring my moms best friend who asked about things I would have never thought of like coffin with statue portions fir taking home"
Verified Burial & Memorial Service Customer
April 2020
"There are no words to describe the tremendous service we received from Giffen-Mack and especially our main contact, Jason....but I will try. The patience, understanding, compassion and kindness shown me and my family was nothing short of remarkable. Whenever I approached Jason with a question the response was always the same, 'that has already been taken care of'. There were so many 'little things' done as well, which in the big scheme of things were not so little, but rather very much appreciated. Such as Jason driving us to a luncheon spot after our initial meeting, followed by many other offers of transporting us to and from other destinations. Stefan (my apologies if the spelling is incorrect) actually was willing to wait for us while we had a family luncheon after the cemetery service in order to drive us back to our hotel. I would also like to add there was another element to my mother`s funeral arrangements that involved transporting my mother from Nova Scotia, where she died, to Scarborough. I made one initial call to the home in NS and after that, Jason took care of all remaining issues as they pertained to the NS funeral home. The service and attention we received from Jason is rare these days so it`s a wonderful feeling to know it still exists in our society today. Most importantly my mother was treated with the utmost respect and dignity she deserved and we can`t thank you enough for that. My mother would have been so pleased with how well you cared for her and her loved ones. I cannot say enough good things about Jason and his staff and everyone associated with them should be very proud of how well they represent your company and work on your behalf. To Jason and staff, an extremely heartfelt thank you for making a very difficult time in our lives so much easier and bearable. We wish you nothing but the best. Sincerely, Robert McCullough and family."
Verified Burial & Memorial Service Customer
March 2020
"well respected"
Verified Cremation & Memorial Service Customer
March 2020
"The knowledge and empathy provided made all the difference. Phil sure knew how to make me laugh even during a difficult time . He was very caring and understanding of my needs. Thank you Phil!"
Verified Burial & Memorial Service Customer
March 2020
"Thank you very much Chanel and Colleen for making so many helpful suggestions and for making my uncle's service so simple and beautiful."
Verified Cremation & Memorial Service Customer
March 2020
"From my initial call to make funerary arrangements to my last visit to submit final documentation for my deceased husband to Service Canada, the service has been excellent. We had exceeded our time for visitation, however, we were treated with respect and not rushed to leave the premises. Also, we were accomodated for our religious beliefs for the services. The final touch was when the funeral procession drove around our neighbourhood even though there was road construction along the route before proceeding to the crematorium."
Verified Cremation & Memorial Service Customer
March 2020
"My father had carefully ensured that everything was prepaid and pre-arranged so that I would have the least amount of difficulty on his passing. I've had experience with other pre-arranged funerals at other funeral homes where there was significant pressure to order more, or upsell the family on better, more, or more expensive products. I found that at Giffen-Mack there was absolutely no pressure - my father's wishes were followed to the letter and not once did I feel that I was being coerced into spending money he didn't want me to spend. Any request we made was accepted and accommodated above and beyond my expectations. At this, the most vulnerable time of my life, I appreciated being supported and helped by Giffen-Mack."
Verified Burial & Memorial Service Customer
February 2020
"We had to bury our sister with funds provided by the city. When we walked into Giffen mack, we had no appointment and really no idea what we were doing. Phil took the time to give us an appointment even though he was extremely busy. He did not treat us any differently from anyone paying for a funeral which I will be forever grateful. The day of the service Jason treated us with such respect that you would never know we didn't have the funds to pay ourselves. I can't thank them enough for all their kindness"
Verified Burial & Memorial Service Customer
January 2020
"Great, helpfull people. No pressure. Very relaxed."
Verified Burial & Memorial Service Customer
January 2020
"Chanel was wonderful and attentive to all our needs even last minute changes. Colleen was fabulous with each one of us. Her service was touching and made the day a little easier. Everyone was great and made this very difficult time a lot easier to go through. They were there for us even after the service."
Verified Cremation & Memorial Service Customer
January 2020
"The staff at Giffen-Mack Scarborough show their care for your needs and concerns and make the time you are there for your loved one, as comfortable for you as possible."
Verified Cremation & Memorial Service Customer
December 2019
"Thank you for your support through this difficult time and honoring my mother's last requests with respect to her final resting place. These can be difficult life events to navigate through but knew we were in good hands."
Verified Cremation & Memorial Service Customer
December 2019
"The only thing that I realized after wards was that we asked for willie nelson, Muriel haggard, and george Jones to be playing lightly during the memorial but that didnt happen."
Verified Cremation & Memorial Service Customer
December 2019
"Philip Baxtor was very kind caring and understanding of our needs. He was very professional and very easy to talk to."
Verified Cremation Customer
November 2019
"Giffen supplied all services required to ensure the experience of planning a funeral was stress free. You were not pressured to use their services however they were available if needed. They were understanding and compassionate to the different family member's personalities."
Verified Burial & Memorial Service Customer
November 2019
"Saying good bye to a loved one is one of the hardest thing you will ever do in life. The staff at Giffen-Mack that helped me through this process were the warmest and most understanding people you could ever hope to be working with in this situation. Philip, Kelsey and Deborah made a very sad time just a little easier to get through."
Verified Cremation Customer
October 2019
"I am fully satisfied with the service which I received, all my requests were granted without any unnecessary questions. I highly recommend friendly service"
Verified Cremation & Memorial Service Customer
September 2019
"this is a company that understands this critical time in our life and responds with compassion"
Verified Burial & Memorial Service Customer
September 2019
"I would say that the team at Giffen-Mack are very compassionate professional people. They took care of every aspect of my husbands funeral, I would highly recommend this place."
Verified Cremation & Memorial Service Customer
August 2019
"Staff were very flexible and accommodating, very helpful, especially Jason and Nicole. Very nice setting for both the visitation and the service. The celebrant they put us in touch with was also great."
Verified Cremation Customer
August 2019
"Fantastic place & Staff gave 100% to the Family couldn't find a single thing would have changed Thanks so very much"
Verified Burial & Memorial Service Customer
August 2019
"The staff gave my family so much support and compassion during this difficult time and no pressure was ever given during the arrangement process. The staff went above and beyond to add simple touches that we appreciated as we were in no state to make those choices nor have we ever been in this situation. The staff I worked with was amazing and everything went very smooth. Thank you for everything your staff did and does for every family you help during these difficult times."
Verified Cremation & Memorial Service Customer
August 2019
"We were very pleased with the service and the reception by the caterers following the service."
Verified Cremation & Memorial Service Customer
August 2019
"You can't do this on your own. You think you are okay and it is only later that you look back and realize that the first few days are a blur. And they lead you through this so it all gets done and done properly. And we are grateful that it went as nicely as it did. Trust their judgment."
Verified Cremation & Memorial Service Customer
August 2019
"Empathetic & patient when answering our questions. They were good listeners & never rushed us to make decisions on the spot. The staff customer service was excellent."
Verified Burial & Memorial Service Customer
August 2019
"Absolutely wonderful and caring staff. They were supportive and helpful throughout the entire process. I was so impressed by everyone we dealt with. Thank you"
Verified Cremation & Memorial Service Customer
August 2019
"THE STAFF WAS AMAZING REALLY EXCEEDED OUR EXPECTATIONS AND MET OUR LAST MINUTE NEEDS."
Verified Burial & Memorial Service Customer
June 2019
"I was so relieved you took the stress of the whole thing away from me. I will forever be greatful."
Verified Burial & Memorial Service Customer
April 2019
"OUTSTANDING SERVICE FROM START TO FINISH COULDNT BE MORE HAPPIER WITH THE SERVICE FROM ALL STAFF. VERY WARM AND WELCOMING."
Verified Cremation Customer
April 2019
"ALL ARRANGEMENT WERE CARRIED OUT IN A CAPABLE & DIGNIFIED. EMPATHETIC & RESPECTFUL MANNER"
Verified Burial & Memorial Service Customer
April 2019
"VERY PROFESSIONAL STAFF, VERY COMPASSIONATE, VERY CARING AND PATIENT. WE WENT OVER THE TIME LIMIT DURING THE VISITATION AND THE STAFF WAS VERY UNDERSTANDING. EXCELLENT JOB AND THANK YOU"
Verified Burial & Memorial Service Customer
October 2018
"EVERYONE WAS KNOWLEDGEABLE AND KIND."
Verified Burial & Memorial Service Customer
October 2018
"TOTALLY SATISFIED WITH THE FUNERAL HOME, EVERYTHING WAS PERFECT."
Verified Cremation & Memorial Service Customer
June 2018
"I BECAME CONFUSED WHILE ARRANGING WITHOUT WAS TO BE A FUNERAL FOR MY WIFE, PAYING IN ADVANCE WHILE SHE WAS STILL ALIVE. THEN SHE DIED SUDDENLY"
Verified Cremation & Memorial Service Customer
May 2018