Verified Customer Reviews
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Verified Burial & Memorial Service Customer
January 2021
"Throughout my experience, I felt totally ensured and comfortable with the arrangements that were made. Every staff member was very thoughtful and very friendly. I enjoyed their professional conduct."
Verified Burial & Memorial Service Customer
December 2020
"The entire experience was flawless. I would like to pay our thanks to Bernard and Laurie for their professionalism and thoughtfulness throughout the process."
Verified Burial & Memorial Service Customer
December 2020
"In a time of grief, where your mind is overwhelmed and emotions are all over the place, I found that working with the team at Lahaie and Sullivan Cornwall helped remove some stress with the many tasks that needed to be done when someone passes. They were patient and provided clear instructions on how to submit photos, choosing memorial cards, and really listened to ensure they could make the gathering personal and help meet whatever wishes I had. Having them there to provide information and options, not only regarding the funeral arrangements with them, was a great way to complete things that needed to be done while having people who are experts in this subject. They could advise me on how to proceed with the cemetery and flower arrangements as well. The team was caring and kind throughout the whole process from meeting with them for the arrangements as well as each interaction I had with them, even after the service. They include a consultation to help mail out letters to important 3rd parties to close off and cancel accounts for your loved one as well as help apply for government funding. I am extremely happy that I chose to go with them for the arrangements, not only because the gathering was nice but because I could rest assured that they would help me remember everything that needed to be done. They added a few extra items that I wouldn't have expected and very nice personalized gift. To the team, again, a big thank you!"
Verified Burial & Memorial Service Customer
December 2020
"The staff at Lahaie and Sullivan showed great compassion towards our family and they greeted our requests with eagerness and kindness making sure that everything was as expected. Thank you for everything !"
Verified Burial & Memorial Service Customer
October 2020
"Very profession staff. Experience was positive under a difficult situation."
Verified Burial & Memorial Service Customer
September 2020
"Extremely professional and very compassionate, there when you need them at any time , always there to help you , impeccable services and l am so grateful to Bernard St. Pierre in my time of need , he made it so easy and extremely compassionate , so grateful for Bernard St.Pierre and l thank him dearly.I highly recommend Lahaie & Sullivan Cornwall Funeral Home, again l thank you for your services. Sincerely ; Debi Drouin"
Verified Burial & Memorial Service Customer
August 2020
"Lahaie & Sullivan helped me get through the very painful experience of preparing for the cremation and memorial service for my husband. They were thoughtful, considerate, and professional. I would recommend their services without any hesitation whatsoever. I am so happy they were here when I needed them."
Verified Burial & Memorial Service Customer
July 2020
"Our funeral director Rob Belton was just excellent. He anticipated our needs and helped us feel at ease through the decision making. Rob's genuine and down to earth attitude made the whole family feel comfortable and helped us all to get through this most difficult loss. The set up of the visitation room was beautifully done and very inviting. We couln't have a funeral mass due to Covid-19 restrictions so Lahaie and Sullivan's large chapel was very important to us. The chapel allowed our family to participate in a prayer service with clergy and an accompanying organist, she sang and played wonderfully. The professionalism and caring displayed at Lahaie and Sullivan is why I would highly recommend this funeral home to all of my friends and family."
Verified Burial & Memorial Service Customer
May 2020
"Great service even during the pandemic. Everything was done over the phone and they delivered my love one to be at my house."
Verified Burial & Memorial Service Customer
May 2020
"outstanding service by all staff"
Verified Burial & Memorial Service Customer
April 2020
"I would recommend lahaie and Sullivan to everyone. Especially if they are uncertain on how to go about things. They will help you with every step that needs to be done. Things you would not even think of doing. I have had experience with this funeral home for the past 30 years or more, and it has been a great one every time. You cannot get people that are more professional, curtious, compassionate and caring like the ones that work there."
Verified Burial & Memorial Service Customer
March 2020
"You can put your utmost trust in the services here. The staff is professional and must provide service at the most difficult times in the lives of people. Although they maintain the professional decorum, they are sincerely both empathetic and sympathetic. They think of every tiny detail and nothing is a bother to them, even your questions and sometimes, confusion. Although, part of a larger company, this home still functions as it did when it was a family business. This is my third time here and I will be back for all future needs, including my own pre - arrangements. I urge anyone to put their trust and confidence here and guarantee that you will not be disappointed."
Verified Burial & Memorial Service Customer
March 2020
"Excellent service. Compassionate staff. Well informed and professional."
Verified Burial & Memorial Service Customer
January 2020
"Lahaie and Sullivan were amazing. The staff is very knowledge and attentive to all of your needs. They give you time to make the right decision and no pressure. They provide you with options and they do not question your decision once it has been made. They make sure that you understand and the process was very clear."
Verified Burial & Memorial Service Customer
December 2019
"All aspects of the process was done professionally. At no time did the staff make us feel uncomfortable, it felt like you were in good hands, people you could trust to help pull off exactly what you had visioned. When planning such an event, in our case a Celebration of Life, the staff made our profound loss of a loved one a less stressful task. Thank you to Lahaie and Sullivan West Branch, the staff that care."
Verified Burial & Memorial Service Customer
November 2019
"Lahaie and Sullivan helped us through a difficult time when my Mother passed. They explained their services and offered whatever we thought that we would like for a special service. They were extremely punctual and helped a greatly with all the necessary administration. I hope not to need them again, but if we do I know who to call!"
Verified Burial & Memorial Service Customer
November 2019
"It was amazing how such an awe full event could turn into a stress free celebration of the passing of my father."
Verified Burial & Memorial Service Customer
November 2019
"Everything went great under the circumstances. Debbie walked us through every step with compassion during a very difficult time for our family. The most valuable aspect of the experience was how much the staff cared. We truly appreciate all you have done. Thanks Debbie & Staff! <3"
Verified Burial & Memorial Service Customer
September 2019
"Christina and other staff members were respectful, professional, kind, warm, feeling, touching, cheerful, they really listened, did something totally out of the ordinary on the bookmarks, in the eulogy in the newspaper and online. They were humble, empathetic, always uplifting and so anxious to please. I was cared for with loving hands of the best professionals in the industry."
Verified Burial & Memorial Service Customer
September 2019
"The respect, dignity and quality of care was out of this world. Could not ask for better. We met all the staff and they were super."
Verified Burial & Memorial Service Customer
September 2019
"They made a very difficult process easy to understand and were helpful above and beyond anything imaginable."
Verified Burial & Memorial Service Customer
September 2019
"In your time of need they will always be there to guide you and make sure your loved ones shine in the darkest hours. Truely professional"
Verified Burial & Memorial Service Customer
September 2019
"The staff is amazing and professional"
Verified Burial & Memorial Service Customer
September 2019
"just want to thank the complete staff for been there for us at time of need"
Verified Burial & Memorial Service Customer
August 2019
"The professionalism was so greatly appreciated. They are such a kind, caring group of people, well suited to their chosen profession. They really helped us make our mom's final good bye a perfect send off. Christina went out of her way to accommodate anything we requested."
Verified Burial & Memorial Service Customer
August 2019
"They made a very stressful and painful moment in my life more bareable. The service was nice and they helped to select just the right songs just by asking a few questions."
Verified Burial & Memorial Service Customer
August 2019
"GREAT SERVICES AND GREAT PEOPLE, I HAVE NO NEGATIVE THINGS TO SAY ABOUT THIS FUNERAL HOME."
Verified Burial & Memorial Service Customer
July 2019
"THANK YOU FOR ALL THE GOOD HELP, IT MADE EVERYTHING EASYER"
Verified Burial & Memorial Service Customer
July 2019
"EVERYTHING WAS BEAUTIFULLY DONE."
Verified Burial & Memorial Service Customer
July 2019
"MY EXPERIENCE HAS BEEN VERY POSITIVE - I WAS TREATED WITH ... RESPECT, PATIENCE AND COMPASSION. MY SUGGESTIONS WERE EFFICIENTLY AND PROFESSIONALLY CONSIDERED AND FOLLOWED."
Verified Burial & Memorial Service Customer
March 2019
"EXCELLENT, PROFESSIONAL STAFF & SERVICES"
Verified Burial & Memorial Service Customer
March 2019
"I RECEIVED A HARD BOOK OF REMEMBRANCE DELIVERED IN PERSON TO MY HOME TWO DAYS BEFORE X-MAS. WHAT A BEAUTIFUL EXPERIENCE. THANK YOU - LOVED IT."
Verified Burial & Memorial Service Customer
February 2019
"THANKS TO THE PEOPLE WHO PICKED MY HUSBAND UP FROM HOSPICE, THEY TOOK THE BLANKET OFF OF HIM BEFORE PUTTING HIM IN WHICH MY LAST MEMORY OF MY HUSBAND US HIM ... THERE IN A BODY BAG NOT A ... GOOD MEMORY."
Verified Burial & Memorial Service Customer
December 2018
"I HAD MADE MY HUSBANDS FUNERAL ARRANGEMENTS 4 MONTHS BEFORE HIS DEATH. AND WAS IMPRESSED BY THEIR PROFESSIONALISM SO I DECIDED WITHIN TWO WEEKS TO MAKE MY OWN PRE-ARRANGEMENTS."
Verified Burial & Memorial Service Customer
November 2018
"THE STAFF WERE VERY COMPASSIONATE. THEY DID EVERYTHING I ASKED. I HAVE ALREADY MADE PREARRANGEMENTS WITH THE SAME HOME FOR MYSELF. I HAD A LOT OF POSITIVE COMMENT ABOUT THE SERVICE AND RECEPTION."
Verified Burial & Memorial Service Customer
November 2018
"NO 1 CLASS"
Verified Burial & Memorial Service Customer
October 2018
"THE PEOPLE & STAFF WERE EXCELLENT IN MAKING EVERYTHING RUN SMOOTHLY WERE THERE 100% OF THE WAY. WOULD RECOMEND THIS FUNERAL HOME TO OTHERS."
Verified Burial & Memorial Service Customer
September 2018
"THE STAFF WAS VERY THOUGHTFULL AND PROFESSIONAL IN DEALING WITH A DIFFICULT FAMILY MEMBER OF MY SPOUSE. MY SELF AND MY CHILDREN WERE VERY PLEASED IN THE WAY IT WAS HANDLED."
Verified Burial & Memorial Service Customer
September 2018
"THE STAFF WAS FRIENDLY, COMPASSIONATE, AND CARING. WELL APPRECIATED DURING THIS MOST DIFFICULT OF TIMES. OUR FAMILIES AND FRIENDS WERE GREATFULLY APPRECIATIVE. THANK YOU."
Verified Burial & Memorial Service Customer
August 2018
"AMAZING FUNERAL HOME WITH AMAZING STAFF AND SERVICE. TREAT YOU LIKE FAMILY"
Verified Burial & Memorial Service Customer
May 2018
"THE STAFF IS VERY PROFESSIONAL, COMPASSIONATE AND THEY GO ABOVE & BEYOND FOR THEIR CLIENTS. WE HAVE USED THIS FUNERAL HOME FOR YEARS MANY FAMILY MEMBERS HAVE PASSED AND WE ALWAY RECEIVE THE SAME GUEST SERVICE, THEY PROVIDE"
Verified Burial & Memorial Service Customer
May 2018
"GREAT SERVICE, GREAT STAFF AT A VERY DIFFICULT TIME."
Verified Burial & Memorial Service Customer
April 2018
"OUR EXPENSES WAS ALL HANDLED EXCELLENT FROM DOING ALL WE ASKED AND HAVING DONE PROMPT, AS A NEW EXPERIENCE FOR US, I WAS DONE WELL MADE IT EASIER FOR US."
Verified Burial & Memorial Service Customer
April 2018
"STAFF WERE/ ARE WONDERFUL. WILLING TO SPEND AS MUCH TIME AS I WANTED/ NEEDED WITH ME."
Verified Burial & Memorial Service Customer
April 2018
"THANK YOU FOR PERSONALIZING EVERYTHING IN RESPECT TO MY HUSBAND"
Verified Burial & Memorial Service Customer
April 2018
"TOTAL SATISFACTION"
Verified Burial & Memorial Service Customer
April 2018
"THE FUNERAL HOME TALKED TO US ABOUT PREARRANGEMENTS."
Verified Burial & Memorial Service Customer
February 2018
"WE WERE TOTALLY SATISFIED WITH THE COMPASSION & ATTENTION TO DETAIL THAT WAS SHOWN. MADE A DIFFICULT DAY, A LITTLE EASIER"
Verified Burial & Memorial Service Customer
February 2018
"VERY WELL DONE. MADE PROCESS EASIER"
Verified Burial & Memorial Service Customer
February 2018