Verified Customer Reviews
"Highly recommended for everybody."
Verified Burial & Memorial Service Customer
December 2020
"Emma thank you so much for everything. Just one more item that needs to be resolved. I sent you an email. And I know that you answer immediately. Thank your staff from us we appreciate all that you did for dad's funeral, especially in these COVID virus happenings. I appreciate everything you did."
Verified Burial & Memorial Service Customer
November 2020
"Staff very professional and courteous."
Verified Burial & Memorial Service Customer
November 2020
"Emma was an absolute pleasure to work with in regards to my husbands funeral arrangements. Everything was done in a timely manner and organized perfectly. I will never forget my experience with hilcrest and there are no words to express my sincere appreciation for what you did for me and my family. Rebecca and Rennin were absolutely wonderful as well. The entire staff made this whole process run effortlessly."
Verified Burial & Memorial Service Customer
October 2020
"The funeral services were handled in the best possible way considering the current Pandemic situation. However, the cemetery services at Fort Bliss Natl Cemetery really need to be investigated and revised. There is plenty of room to allow the six feet social distancing federal requirement and provide safe empathy solace for the family. It is important to remember that we as taxpayers pay for the privilege of our national cemeteries."
Verified Burial & Memorial Service Customer
September 2020
"Ema was very attentive to all our needs felt like a friend was with us Thank you very much."
Verified Burial & Memorial Service Customer
September 2020
"As stated above. Please use if you need to."
Verified Burial & Memorial Service Customer
August 2020
"Great service!!!!!"
Verified Burial & Memorial Service Customer
August 2020
"Staff was compassion ate and professional."
Verified Burial & Memorial Service Customer
August 2020
"Planning. Funeral following the death of a loved one is a very hard thing to do. Having a team of professionals working with you makes the situation a lot more bearable. The staff at Hillcrest Funeral Home did just that."
Verified Burial & Memorial Service Customer
July 2020
"Bernie and staff went above and beyond to accommodate our needs for the day of funeral service."
Verified Burial & Memorial Service Customer
July 2020
"Funeral arrangements are not the easiest to do given the timing and circumstances. However a strong dose of professionalism and empathy smoothes every thing over. Bernie Valdez and his team at Hillcrest were incredibly helpful to all of us. I went in with low expectations and came out a huge fan of this group."
Verified Burial & Memorial Service Customer
June 2020
"This funeral director and staff give you comfort in your most difficult time,with such compassion and professionalism."
Verified Burial & Memorial Service Customer
June 2020
"There was never any pressure what so ever from the funeral home staff. They provide me with all the different options to help in the cost of the funeral. This made things a lot better since no pressure was put on me at the time of my sorrow."
Verified Burial & Memorial Service Customer
June 2020
"Everyone at Hillcrest we're so helpful and understanding. Sofia was the best thank you"
Verified Burial & Memorial Service Customer
March 2020
"We like to let you know that the staff with Dignity, and Hilcrest Funeral Home will help you get through the hardest part when losing a love one. They will be there for you through it all. Very caring staff keep you updated on everything. I definitely will use them again if ever have too. Definitely highly recommend them."
Verified Burial & Memorial Service Customer
March 2020
"We were very satisfied with all the services and all the staff were very helpful and polite"
Verified Burial & Memorial Service Customer
March 2020
"This difficult time for our family didn't seem that difficult after all because of the care & respect of all at Hillcrest."
Verified Burial & Memorial Service Customer
February 2020
"The compassion that Hillcrest Funeral Home gave us during our difficult time was deeply appreciated and will always be remembered."
Verified Burial & Memorial Service Customer
February 2020
"The staff went above and beyond to make sure everything looked as we wanted. More importantly, when I asked them to extend the services to 10pm so that one of my mother's beloved grandsons from out of town could be able to see her, they accommodated us and my nephew was extremely grateful that he was able to see his grandmother. For that, I'm so grateful and thankful to Emma, Sandra and Mary."
Verified Burial & Memorial Service Customer
January 2020
"I was very at peace also my brother and my sister because they made it very easy in the difficult time for us to make sure mother was taken care with dignity for the step of her passing"
Verified Burial & Memorial Service Customer
January 2020
"All the staff at Hillcrest Funeral Home are very warm. They take the time to listen to you and address your needs. From the directors to the administration and attendants were wonderful! My Daddy looked so handsome! It was overwhelming to see the manager there at my Daddy's gravesite committal as well! It meant the world to my sister and I. Again, I say thank you to everyone!"
Verified Burial & Memorial Service Customer
January 2020
"Had many family and friends services at Hillcrest and has always exceeded expectations."
Verified Burial & Memorial Service Customer
January 2020
"Hillcrest Funeral Home Staff were courteous and showed me and my family compassion and understood our needs! Thank you!"
Verified Burial & Memorial Service Customer
December 2019
"In a time of great chaos, we were blessed to have Hillcrest guide us through. The whole staff was amazing and we knew our family was in great hands."
Verified Burial & Memorial Service Customer
December 2019
"Amazing getting the insurance even when one can pay for the services it worked out perfect"
Verified Customer
November 2019
"Thank you so much for the excellent attention that was given to us in these so difficult time. All the personal attention was greatly appreciated"
Verified Burial & Memorial Service Customer
November 2019
"Very sympathetic to our needs. Never felt rushed. Attention to detail. My mother looked beautiful. Simple just like she was."
Verified Burial & Memorial Service Customer
October 2019
"I WAS VERY DISAPPOINTED WITH PERSON THAT CONDUCTED ROSARY, IN REGARDS TO FUNERAL STAFF EVERYTHING WAS GREAT"
Verified Burial & Memorial Service Customer
July 2019
"THE ONLY THING I DID NOT AGREE ON WAS THE WAY MY SISTERS HAIR WAS COMBED."
Verified Burial & Memorial Service Customer
May 2019
"EVERYTHING WENT WELL, A LOT OF SUPPORT AND A LOT OF LOVE. THANK YOU"
Verified Burial & Memorial Service Customer
May 2019
"ALL STAFF WERE VERY PROFESSIONAL & ATTENTIVE. EXCELLENT SERVICE"
Verified Burial & Memorial Service Customer
May 2019
"THANK YOU FOR ALL YOU DID!"
Verified Burial & Memorial Service Customer
April 2019
"ALL THE STAFF WAS VERY KIND AND COMPASSIONATE. THEY ARE BEAUTIFUL PEOPLE."
Verified Burial & Memorial Service Customer
April 2019
"EXCELLENT SERVICE, VERY PROFESSIONAL STAFF, ATTENTIVE TO DETAIL IN EVERY ... THIS PAINFUL PROCESS. VERY LIKELY TO RECOMMEND TO THE FUTURE!"
Verified Burial & Memorial Service Customer
April 2019
"ONLY CONCERN, WAS THAT WERE TOLD TO BE AT FUNERAL HOME AN HOUR BEFORE ON THE DAY THAT THE BODY WAS TAKEN TO CHURCH, BUT WE WERE NOT INSTRUCTED ON WHAT EVENTS WOULD TRANSPIRE AND OUR ROLE."
Verified Burial & Memorial Service Customer
April 2019
"I WAS VERY PLEASE WITH ALL THE PERSONAL IF HILLCREST MY FAMILY & I WOULD LIKE TO THANK YOU FOR THE WONDERFUL SERVICES."
Verified Burial & Memorial Service Customer
March 2019
"GREAT SERVICE. VERY PLEASED THE WAY ALL TURNED OUT."
Verified Burial & Memorial Service Customer
March 2019
"I FOUND YOUR STAFF VERY HELPFUL AND SYMPATHETIC TO ALL MY NEEDS AND QUESTIONS IN REGARD TO QUESTIONS 28, 29, AND 32. I PROMISED MICHELLE THAT WHEN I AM READY TO CONSIDER FUTURE PLANNING I WILL CONTACT HER"
Verified Burial & Memorial Service Customer
February 2019
"I AM COMPLETELY SATISFIED WITH THE FUNERAL HOMES SERVICES FOR BOTH MY PARENTS."
Verified Burial & Memorial Service Customer
February 2019
"JUST TO LET YOU & YOUR STAFF THAT WE WERE VERY PLEASED WITH THE SERVICE IN ALL ... & WOULD RECOMMEND YOUR SERVICE TO RELATIVES"
Verified Burial & Memorial Service Customer
December 2018
"WHEN I OPEN FUNERAL PLAN THIS FUNERAL HOME WAS OWN BY A FAMILY"
Verified Burial & Memorial Service Customer
December 2018
"MY SISTER HAD TO LEAVE BY SUNDAY AND THE FUNERAL ARRANGEMENTS WERE DONE BY FRIDAY AND SATURDAY. IMPRESSED HOW FAST THEY ACCOMODATED FOR US. THANK YOU."
Verified Burial & Memorial Service Customer
December 2018
"IT WAS THE MOST BEAUTIFUL FUNERAL EVER I LEFT WITH WONDERFUL PEACE. IM VERY GREATFUL TO ALL OF STAFF AND DIRECTOR. BOTH PARENTS WERE TAKEN CARE OF MY DAD 20 YEARS AGO THE SERVICES WERE VERY GOOD"
Verified Burial & Memorial Service Customer
December 2018
"I HAVE USED THIS FUNERAL HOME & TIMES, STARTING WITH MY MOTHER IN 1990, MY FATHER IN 2013, MY BROTHER IN 2014, AND ANOTHER BROTHER 8-18-2018 ALWAYS HAVE HAD GOOD SERVICE."
Verified Burial & Memorial Service Customer
November 2018
"WE WERE IMPRESSED WITH THE ATTENTION WE RECEIVED AND ALL THE HELP PROVIDED TO ENSURE WE DID NOT NEED TO WRONG ABOUT ANYTHING AMAZING STAFF."
Verified Burial & Memorial Service Customer
October 2018
"WHAT IMPRESSED ME ABOUT HILLCREST WAS THE MEMORIAL SERVICE AT FT BLISS. THE REPRESENTATIVES FROM HILLCREST WERE PROFESSIONAL AS WELL AS FT. BLISS PERSONAL."
Verified Burial & Memorial Service Customer
October 2018
"HILLCREST WAS OUTSTANDING. WE DO NOT LIVE LOCALLY SO WE WERE VERY IMPRESSED FOR THE CARE OF OUR FAMILY MEMBER THROUGHOUT THE WHOLE PROCESS."
Verified Burial & Memorial Service Customer
September 2018
"THE CARE AND SYMPATHY SHOWN TO OUR FAMILY DURING THE DIFFICULT TIME BY YOUR STAFF WILL ALWAYS BE REMEMBERED. THANK YOU"
Verified Burial & Memorial Service Customer
September 2018
"I WAS VERY COMFORTABLE LEAVING MY LOVED ONE IN THE HANDS OF THESE WONDERFUL PEOPLE. MADE ME FEEL LESS SAD."
Verified Burial & Memorial Service Customer
August 2018
"EXTREMELY SATISFIED."
Verified Burial & Memorial Service Customer
August 2018
"THE ONLY THING I WAS UNHAPPY ABOUT WAS THE $295. 00 THAT I PAID FOR MY HUSBAND OBITUARY TO POST IN THE NEWSPAPER. IT NEVER GOT POSTED"
Verified Burial & Memorial Service Customer
August 2018
"EVERYTHING VERY GOOD. THE ONLY MIS-COMMUNICATION THAT OCCUPID WAS THE DECEASED WEDDING RING WAS SUPPOSE TO BE PLACED ON HIS RING AND IT WAS NOT. WE DID GET HIS RING & WATCH BACK."
Verified Burial & Memorial Service Customer
August 2018
"THE ONLINE OBITUARY WOULD HAVE BEEN HELPFUL FOR OUT OF TOWN RELATIVES AND FRIENDS"
Verified Burial & Memorial Service Customer
July 2018
"GREAT SERVICES! PROFESSIONAL EMPLOYEES!"
Verified Burial & Memorial Service Customer
July 2018
"EVERYONE WAS VERY KIND AND COMPASSIONATE. ALL ARRANGEMENTS WERE HANDLED WITH CARE AND HE WAS TREATED WITH RESPECT AND DIGNITY. THANK YOU!"
Verified Burial & Memorial Service Customer
June 2018
"VERY SATISFIED WITH YOUR SERVICES. EVERYONE WAS VERY PROFESSIONAL."
Verified Burial & Memorial Service Customer
June 2018
"THE STAFF WAS VERY PROFESSIONAL AND COURTEOUS. I HAD THE SAME EXPERIENCE 24 YEARS PRIOR TO THIS ARRANGEMENT, WHICH IS WHAT BROUGHT ME BACK FOR MY 2ND PARENT."
Verified Burial & Memorial Service Customer
June 2018
"THE STAFF REALLY UNDERSTOOD MY FEELING AND PUT THEM AT EASE."
Verified Burial & Memorial Service Customer
May 2018
"EXTREMELY PROFESSIONAL VERY HELPFUL AND INFORMATIVE"
Verified Burial & Memorial Service Customer
April 2018
"I WAS VERY HAPPY WITH MY MOMS SERVICES. I ALSO HAD MY DAD AND GRANDPARENTS AND BROTHER IN LAW AND COUSIN VERY HAPPY WITH ALL OF YOU. THANK YOU"
Verified Burial & Memorial Service Customer
April 2018
"EXCELLENT, PROFESSIONALISM OF THE STAFF IN GENERAL, MUCH FUNNY!"
Verified Burial & Memorial Service Customer
March 2018
"PROFESSIONALISM IS THE BEST WORD TO DESCRIBE THE HILLCREST STAFF IN OFFERING MORTUARY SERVICES. OUR PARENTS SERVICE WERE HANDLED IN A DIGNIFIED WAY WHICH HELPED US IN OUR MOURNING"
Verified Burial & Memorial Service Customer
March 2018