Verified Customer Reviews
"I was not told when I was there that cremated remains can only be picked up between 9:00 and 5:00. I am back at work and now have to wait till Saturday to get them. They called me on Monday to tell me they are there. This is causing me a lot of stress."
Verified Burial & Memorial Service Customer
December 2020
"If you want people who care, then Fredericks is your place. They give you time to put your finances together. They are wonderful."
Verified Burial & Memorial Service Customer
November 2020
"Having a loved one die is a very difficult process. It is a time when you need a very empathetic team to guide you through the process. At every point, the Lucille, Lorraine and the rest of the team at Fredericks were exceptionally caring, helpful and professional. I knew shortly after meeting them that everything would be taken care of seamlessly. And it truly was. I highly recommend them."
Verified Burial & Memorial Service Customer
November 2020
"The team was compassionate, comforting and very experienced. Start to finish it was an easy and successful process. The funeral Home was also very clean and cozy"
Verified Burial & Memorial Service Customer
November 2020
"They were on point on every detail"
Verified Burial & Memorial Service Customer
November 2020
"The staff at Frederick funeral home were very professional and very arcing and help to make this difficult experience easier."
Verified Burial & Memorial Service Customer
October 2020
"The staff that we were in contact with showed so much warmth and caring to me and my family. There was always someone around to help with anything we might have needed without being in your face. They made sure all covid were met and followed."
Verified Burial & Memorial Service Customer
October 2020
"Lucy and Lorraine made this challenging process very seamless. I had many questions and I needed additional time, in order to give my mom time to process and make decisions like selecting a casket, and they were incredibly kind and patient."
Verified Burial & Memorial Service Customer
October 2020
"I made prearrangements on behalf of my uncle who I knew was soon to pass. One of the funeral directors named Nicole was kind enough to come to my uncles apartment to make these arrangements in case my uncle was well enough to give some input. There was never any pressure or coaxing towards a particular item or service and she was also very compassionate and nice. I also had the pleasure of speaking to and meeting other staff members and they were all delightful to work with. They made the situation more bearable and easy for me and my father and because of that when he did pass everything went smoothly and instead of worrying about things getting done I was able to enjoy the funeral mass and gravesite prayers with my other family members with peace of mind. Thank you for all your hard work, Valerie Kober And Vincent Harrison"
Verified Burial & Memorial Service Customer
September 2020
"From the recent pre-planning to the actual wake and funeral services, all went well as planned. The staff treated my family with courtesy, respect, and with outmost professionalism during our time of need."
Verified Burial & Memorial Service Customer
September 2020
"Every detail was attended to with respect and support. I'm sure Dad would've said it was exactly what he wanted, given the constraints of the covid pandemic."
Verified Burial & Memorial Service Customer
August 2020
"I like the kindness, consideration, respect n the way they coordinated everything along with the other funeral home where my husband was buried."
Verified Burial & Memorial Service Customer
July 2020
"Understandably there are surely busy, despite the fact, they were every attentive and provided More than exceptional services. The help and the information was ready and the clarity of all the information was extremely helpful. That's exactly what any person would want, especially while grieving. The pricing was definitely a shocker. For so much help and information and atmosphere, and care. You certainly cannot find elsewhere.Absolutely wonderful. Thank you so much to Marissa and also Loraine for the excellent service!"
Verified Burial & Memorial Service Customer
June 2020
"All aspects of pre- and post-funeral protocols were covered by staff. This took pressure of me as I concentrated on the funeral itself."
Verified Burial & Memorial Service Customer
June 2020
"My wife used Fredrick's services to bury mother-in-law 4/1/2020. Then my dad 5/9/2020. Lucy Vista was the point person working tirelessly and compassionately during national heath crisis losing to loved ones. A few times I recall Lucy texting my wife at 1 or 2am responding to a question. Thank you so much for your help, warmth and the dignity you showed. God bless all at Fredrick's during these difficult times."
Verified Burial & Memorial Service Customer
May 2020
"Fredericks was very responsive and accommodating during this very restrictive time. Their staff is professional, knowledgable and compassionate and I would recommend them to any family needing their services."
Verified Burial & Memorial Service Customer
May 2020
"I reached out to Fredericks Funeral Home during the heightened time of covid19 pandemic. Regardless with how busy and chaotic everything was, Lorraine made sure to be as thorough and efficient while still being sensitive to me and my family's situation. My advice is to write down all your questions and information obtained to make sure all your needs are met"
Verified Burial & Memorial Service Customer
May 2020
"Outstanding staff at Frederick Funeral Home"
Verified Burial & Memorial Service Customer
May 2020
"Very caring...the staff goes above and beyond to meet your needs"
Verified Burial & Memorial Service Customer
May 2020
"When my sister passed away, I contacted Marie Pemberton and told her I needed to bring my sister from Florida to New York and Marie handled anything. I did not have to think of anything because it was all taken care of. All my trust was put into Marie's hands and I was not disappointed. She has compassion and goes out of her way to please and help you in any way possible"
Verified Burial & Memorial Service Customer
May 2020
"Your service was above and beyond"
Verified Burial & Memorial Service Customer
May 2020
"I have complete faith in this funeral home because of the great staff that works there. Marie is one in a million and a great asset to your business. In such a time of mourning she completely takes over and makes sure everything is done with perfection. This helps the family that does not know what to do or where to begin. My experience has been flawless thanks to Marie and your staff."
Verified Burial & Memorial Service Customer
May 2020
"My family and I are greatly appreciative that Frederick Funeral Home (Lucy Vista) responded to my emailed plea for assistance with the disposition of our loved one's final remains from non-COVID19 related death during this pandemic. They displayed utmost professionalism and never seemed burdened by the many questions posed to them - even during the circumstances. Lucy has been a Godsend. She and the entire Frederick staff are in our prayers for health and safety throughout this ordeal."
Verified Burial & Memorial Service Customer
May 2020
"Lucy Vista and the staff of the Frederick's Funeral Home were excellent. I can't begin to tell you how happy my family and I were after having my dad get the burial he deserved. Thanks again, Steve Farrington"
Verified Burial & Memorial Service Customer
May 2020
"My family has used Fredericks Funeral Home for ages. Even though they are now owned by a different company, the professionalism has not changed. During this terrible time with the Coronavirus Epidemic & the uncertainty of what could & couldn't be done for our deceased loved one, we were guided through the entire process. Lucy was always there for any questions that arose & explained everything. I would highly recommend them."
Verified Burial & Memorial Service Customer
May 2020
"Dealing with the sudden passing of a loved one can be difficult in the simplest of times. My cousin passed away in a rehab facility in Queens NY, during the Coronavirus pandemic. I found myself trying to deal with all of the arrangements associated with her passing living in Florida and unable to travel to NY. I was very fortunate enough to have found Frederick Funeral Home, and specifically Marie Pemberton through a friend. I understand that the pressure put on funeral homes in NY during this period was intense. In Marie, I saw only a caring, patient professional who guided me through the decisions that had to be made to care for my deceased cousin with dignity. I am extremely grateful."
Verified Burial & Memorial Service Customer
May 2020
"Marie at Frederick Funeral Home gave amazing personal service to our grieving family. I highly recommend her services in anyone's trying time. She and her team took very good care of us."
Verified Burial & Memorial Service Customer
May 2020
"everyone there was wonderful"
Verified Burial & Memorial Service Customer
May 2020
"They can help you with any special request or any need"
Verified Burial & Memorial Service Customer
April 2020
"Frederick's / dignity Funeral Home did an excellent job in handling my mother's final arrangements and funeral during such a terrible time with this covid-19 virus going around. They still made it all come together and gave her a very proper and respectful open burial at the cemetery."
Verified Burial & Memorial Service Customer
April 2020
"Marie was extremely helpful with all aspects of making the arrangements for my son who passed away from the corona virus. Marie took care of all the arrangements from securing the death certificates to working with the insurance company. She was also able to make arrangements for a friend that lives in Florida for a cousin who lives in queens that passed away. Frederick was also there for me 15 years ago when my wife passed away during normal times. They did a wonderful job with all the arrangements during very difficult times."
Verified Burial & Memorial Service Customer
April 2020
"Lucy Was an Angel."
Verified Burial & Memorial Service Customer
April 2020
"During a difficult time, Lucy at Frederick made the process less stressful. She listened to what we needed and was able to offer solutions if a challenge came up. Very proactive and went above and beyond."
Verified Burial & Memorial Service Customer
April 2020
"Staff was excellent and well organized."
Verified Burial & Memorial Service Customer
March 2020
"The Staff was very compassionate, professional and helpful. They were always available when needed."
Verified Burial & Memorial Service Customer
March 2020
"Very professional, supportive & accommodating staff. They made a very emotional experience as stress free as possible."
Verified Burial & Memorial Service Customer
March 2020
"Highly recommended. Staff and service are excellent!"
Verified Burial & Memorial Service Customer
February 2020
"Wonderful experience. Love the staff and services. The only comment I heard frequently was the lack of a common room/pantry where guests can take a break and have a cup of tea or coffee. Or somewhere to take a business call briefly. Beverages could be restricted to this area. Not having this caused some crowding in the hallways."
Verified Burial & Memorial Service Customer
February 2020
"This was our second viewing in 7 months for both of our parents. Gina and Marie were excellent throughout the whole process. My sister and I really appreciated everything from all the staff members."
Verified Burial & Memorial Service Customer
February 2020
"They took care of everything. Everyone was professional."
Verified Burial & Memorial Service Customer
January 2020
"The experience relief a lot of pressure on us"
Verified Burial & Memorial Service Customer
January 2020
"We experienced compassion, understanding, professionalism and competence at Fredrick's Funeral Home in our time of need. We highly recommend Fredrick Funeral Home to everyone."
Verified Burial & Memorial Service Customer
January 2020
"We live in Florida and our dad lived in NY. The team at Frederick, Nicole, Gina and the rest made it a very smooth process, site unseen. They can be trusted to do the right thing for the families during a difficult period."
Verified Burial & Memorial Service Customer
December 2019
"The staff is very much on top of all aspects at the correct time. They are very prompt in communicating with the family and answering questions."
Verified Burial & Memorial Service Customer
November 2019
"Our funeral director was very professional and organized. This made the process very smooth and worry free. It allowed us to focus our attention on our mothers services and our families needs. All the minor and major details were covered."
Verified Burial & Memorial Service Customer
November 2019
"The staff treated us like family. They guided us though the whole process and check up with us to make sure everything was going well."
Verified Burial & Memorial Service Customer
November 2019
"My experience is that it is good to plan ahead. Regardless, it is going to happen so make your plans earlier so you are not trying to make plans while grieving. Unless it is sudden."
Verified Burial & Memorial Service Customer
November 2019
"Everyone at Frederick's funeral home was extremely kind and helpful. They were with us for every step in the process, taking away some of the stress. We took advantage of their hospitality room in between sessions. This worked out great since we had relatives from out of town who didn't really know the area. I highly recommend their services."
Verified Burial & Memorial Service Customer
November 2019
"The entire staff was Gentle Kind and Caring"
Verified Burial & Memorial Service Customer
October 2019
"As I said, Mine was an unusual case in that I live on the other side of the country. I got a recommendation to contact you from one of my aunt's friends who had used your services previously. From my very first contact with your office, I was treated so kindly. The people who helped me were knowledgeable and went above and beyond to see that all our needs were met. You have my gratitude and I would recommend Fredericks without reservation. Many thanks."
Verified Burial & Memorial Service Customer
October 2019
"The staff was compassionate and gently led me through the details of the arrangements for my son. They were professional and took care of every detail perfectly. It made the most difficult time of my life a little easier."
Verified Burial & Memorial Service Customer
October 2019
"We have used Fredericks for over 30 years and they are the best. Staff is very professional and overall all their products and services are first rate."
Verified Burial & Memorial Service Customer
October 2019
"We especially valued the lack of pressure from Marie to go over our budget plus her overall warmth towards us. Response time was immediate. despite the late hour, which eased the situation considerably. My mother looked like a queen and she would have been so pleased with everything."
Verified Burial & Memorial Service Customer
October 2019
"They handles and did everything we requested with no questions. I could not have asked for anything more. They were super"
Verified Burial & Memorial Service Customer
October 2019
"Your needs will be well taken care of by Frederick Funeral Home with empathy, sympathy, and genuine consideration. My family travelled from various places to NY and there was never pressure to set a visitation/funeral date. My father was transported from the hospital to the funeral home sooner than we expected and he looked incredibly peaceful and content at the visitation. We are thankful for the great support at a time of deep sorrow."
Verified Burial & Memorial Service Customer
September 2019
"Mom wants to thank Marie and the entire team for all of your time and patience. You helped during a very difficult time."
Verified Burial & Memorial Service Customer
September 2019
"Professional, kind, compassionate service."
Verified Burial & Memorial Service Customer
September 2019
"Fredericks is empathetic, and caring during the most difficult time in your life. They make sure all your needs and wants are met!"
Verified Burial & Memorial Service Customer
September 2019
"Fredericks Funeral Home is very professional, and they do an amazing job with the cosmetics,ex. make up, hair etc."
Verified Burial & Memorial Service Customer
September 2019
"I highly recommend Frederick Funeral Home without any reservations. Throughout the entire experience ,Marie and the staff provided exceptional services which were performed with compassion, sensitivity, professionalism and respect."
Verified Burial & Memorial Service Customer
September 2019
"A comforting experience. Top professionals taking care of every detail."
Verified Burial & Memorial Service Customer
September 2019
"SERVICE WAS SMOOTHE AND PLEASANT. VERY ACCOMMODATING."
Verified Burial & Memorial Service Customer
July 2019
"THANK YOU FOR A JOB WELL DONE AT A DIFFICULT TIME."
Verified Burial & Memorial Service Customer
July 2019
"PARKING FOR VISITORS WAS NOT GOOD THIS IS THE ONLY NEGATIVE THING I CAN SAY"
Verified Burial & Memorial Service Customer
June 2019
"THE SERVICE WAS LOVEY, THE STAFF WERE VERY KIND DURING THIS TIME FOR ME THE ONLY ONE THING IS WE WOULD OF NEEDED A BIGGER CAN FOR THE RIDE TO THE CEMETERY DUE TO WE HAD BIG PEOPLE IN OUR FAMILY ..."
Verified Burial & Memorial Service Customer
June 2019
"I RECOMMEND THIS FUNERAL HOME BECAUSE THE ATTENTION AND SERVICES OF BOTH THE HOME AND WORKERS WERE EXCELLENT."
Verified Burial & Memorial Service Customer
May 2019
"THE STAFF IS VERY PROFESSIONAL AND COURTEOUS AND HELPFUL."
Verified Burial & Memorial Service Customer
April 2019
"THEY MADE A BAD FAMILY SITUATION AS EASY AS POSSIBLE FOR THE ENTIRE, MY FEELING AS THEY WENT ABOVE & BEYOND"
Verified Burial & Memorial Service Customer
March 2019
"EVERYONE I DEALT WITH WAS VERY NICE AND KIND I HAD NEVER PLANNED A FUNERAL BEFORE, SO THEIR HELP WAS VERY IMPORTANT TO ME."
Verified Burial & Memorial Service Customer
March 2019
"Everyone was so considerate, professional, friendly and compassionate. Been going to Frederick's most of my life and already have arrangements to be cremated there when my time comes."
Verified Burial & Memorial Service Customer
March 2019
"I had the most professional and helpful experience at a time of grief for me and my family. Thanks."
Verified Burial & Memorial Service Customer
February 2019
"EVERYTHING WAS TOP NOTCH. MY ONLY COMPLAINT IS THAT THE FUNERAL HOME DOES NOT CONTACT WITH AN ECO-FRIENDLY GREEN CASKET PROVIDER."
Verified Burial & Memorial Service Customer
February 2019
"6C. - THE HARDEST THING TO DECIDE ON WAS COFFIN FROM CATALOG. MUCH EASIER FROM A DISPLAY 10A. - MY MOTHERS HANDS WERE ELEVATED FOR SOME REASON. WE UNDERSTAND SHE HAD BEEN ILL. HER MOUTH PARTICULARLY LOOKED STRANGE."
Verified Burial & Memorial Service Customer
January 2019
"MY MOTHER-IN-LAW PASSED A DAY BEFORE MY MOM SO WE HAD BOTH SERVICES @ FUNERAL HOME & EVERYONE WAS SO RESPECTFUL & MADE THE PROCESS GO VERY SMOOTH. VERY MUCH APPRECIATED."
Verified Burial & Memorial Service Customer
January 2019
"THE SERVICE FOR MY GRANDMOTHER & FATHER WERE NEW HERE. THE PAST EXPERIENCE WAS WHAT MADE ME RETURN FOR MY MOTHERS SERVICE."
Verified Burial & Memorial Service Customer
December 2018
"VERY NICE SERVICE AND THE STAFF WERE HELPFUL THANK YOU."
Verified Burial & Memorial Service Customer
November 2018
"A PLACE OF DIGNITY"
Verified Burial & Memorial Service Customer
November 2018
"MY EXPERIENCE WAS WONDERFUL UNDER THE CIRCUMSTANCE IT COULDT OF GONE SMOOTHER"
Verified Burial & Memorial Service Customer
October 2018
"AT A TIME WHEN THERE IS MUCH STRESS & ANXIETY, THE STAFF MADE SURE THAT ALL OUR FAMILY NEEDS WERE ADDRESSED. THERE WAS NO REQUEST THAT WAS NOT TAKEN LIGHTLY. TIME & EFFORT WERE PUT INTO ALL ASPECTS OF THE PLANNING & DIRECTION OF THE SERVICES."
Verified Burial & Memorial Service Customer
August 2018
"FUNERAL DIRECTORS AND STAFF ARE SO COMPASSIONATE. THEY MADE THIS DIFFICULT TIMES SO EASY AND HELPED ME THROUGH ALL THE ARRANGEMENT."
Verified Burial & Memorial Service Customer
July 2018
"EVERYTHING WAS HANDLED IN A VERY PROFESSIONAL MANNER. THEY WERE VERY SYMPATHETIC TO MY NEEDS FOR MY MOM."
Verified Burial & Memorial Service Customer
July 2018
"THE FOOD FROM 4 TO 7 PM WAS A VERY GOOD IDEA."
Verified Burial & Memorial Service Customer
July 2018
"Very professional."
Verified Burial & Memorial Service Customer
April 2018
"MY EXPERIENCE WAS WONDERFUL. THE FUNERAL HOME MADE A SAD SITUATION SO POSITIVE."
Verified Burial & Memorial Service Customer
April 2018
"THERE WAS NOT ONE THING THEY DID NOT HELP ME WITH, EVERYTHING AND EVERYONE WAS THERE TO HELP WITHIN A DROP OF A HAT."
Verified Burial & Memorial Service Customer
March 2018
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