Verified Customer Reviews
"Losing a loved one is hard enough and then to deal with all the duties afterwards is so overwhelming. The staff at Cresmount were absolutely the best to deal with. So caring, and listening to everything I was saying. They followed up with me, to make sure I was okay, and that was so unexpected! And the paperwork!! Thank you so much for helping organize all the forms that needed to be filled in and mailed away! Thank you so much......for everything!"
Verified Burial & Memorial Service Customer
October 2020
"Don't hesitate to put the care of your lost loved ones into the gentle hands of the Cresmount Team."
Verified Burial & Memorial Service Customer
October 2020
"I felt that all members of the team were professional and caring. Details were covered tactfully and accurately. It made me comfortable in a very emotional time"
Verified Burial & Memorial Service Customer
October 2020
"I was at a loss when my son suddenly passed. I didn't know where to start. I called Crestmount and they really helped me with the next steps. For that , I truly thank them !"
Verified Burial & Memorial Service Customer
October 2020
"Very understanding and compassionate! Helped the family through a very difficult time. Thank you!"
Verified Burial & Memorial Service Customer
October 2020
"We appreciated the fact that all information was supplied to help make our experience as smooth as possible during this difficult time."
Verified Burial & Memorial Service Customer
October 2020
"D'Andre and staff were professional, compassionate and patient with my family and I. We felt like we were in very good hands during a very difficult time in our lives. We were very pleased with the personal touches (e.g. bifold and video, laminated copy of obituary, white roses which we laid on my dad's casket, selection of casket corners which were given to us as keepsakes, pendants with personal scripts, customized landing page on the website) which we will cherish for the rest of our lives. Thank you from the bottom of our hearts."
Verified Burial & Memorial Service Customer
September 2020
"So very good I have had to deal with several funeral homes for other friends and family and this experience was wonderful"
Verified Burial & Memorial Service Customer
September 2020
"From the beginning the service was exceptional. D'Andre made me feel comfortable (considering where I was),I couldn't ask for a better director, there was nothing more that I could have asked for. He was kind, considerate,compassionate and full of integrity. No question was too much, or too silly, he answered with the knowledge and clarity. He went above and beyond to guarantee our comfort."
Verified Burial & Memorial Service Customer
August 2020
"Shannon McKenzie and Leslie D'Andre were very professional, but also very caring in helping us with all the arrangements for our father. They made us feel comfortable during such a stressful time and were thoughtful and courteous with our decisions and choices. It was a relief to have the mountainous paperwork taken care of and we appreciated the information they provided and shared with us."
Verified Burial & Memorial Service Customer
August 2020
"They made me feel as if they were my family and that there was nothing they wouldn't do to take this sad day away from me they cared about my family"
Verified Burial & Memorial Service Customer
August 2020
"The staff are just so good, they made everything un complicated"
Verified Burial & Memorial Service Customer
August 2020
"Thank you for all of the support we received and the care that was taken with my brother firing such an emotional time. The care taken to reduce COVID impact was excellent."
Verified Burial & Memorial Service Customer
July 2020
"We used this funeral home for over 40 years and has always bin an nice experience to know that your love one will be well taken care of as long with your family and friends before after and jurying this time of need."
Verified Burial & Memorial Service Customer
July 2020
"The amazing staff provided all care and information our family required in a gentle and prompt manner"
Verified Burial & Memorial Service Customer
July 2020
"Still a great place to receive an excellent service. We do not need the huge flashy funeral home."
Verified Burial & Memorial Service Customer
July 2020
"During a sensitive and sometimes confusing time, it was a welcome relief to work with such a well established and reliable group - it was evident from the start that every aspect was addressed, and we were confident that nothing would be overlooked. All of the staff at Cresmount are committed to exceeding the family's expectations in a sensitive and caring manner - this is clear from the initial contact through the final follow-up."
Verified Burial & Memorial Service Customer
July 2020
"I found the staff and service excellent. I would not hesitate to recommend cresmount Funeral Home to anyone that I know."
Verified Burial & Memorial Service Customer
July 2020
"Due to COVID-19, nothing is 'normal' or 'usual' !! Crestmount Funeral Home adapts to the current times. They are on top of the Government imposed mandates which are constantly changing, and allowed us to make the most out of what we were able to do without trying to box the occasion in tradition !!! Which is just not possible at this time. I thank Crestmount for doing all that they could !!!"
Verified Burial & Memorial Service Customer
June 2020
"My husband and I had prearranged our funeral arrangements. The whole experience was easy to understand, with no pressure at all. They listened to what we wanted including our budget and they were so helpful making certain that our needs were meet. My husband passed away almost a month ago, and I am so happy that we had prearranged everything because it is a very emotional time, and it would have been even harder if we had not done so. Many thanks to all the staff."
Verified Burial & Memorial Service Customer
June 2020
"During this time your head is in a million different places along with grieving a lost one. The service provided by Crestmount funeral home and their staff was excellent and made the whole process less stressful and a lot easier."
Verified Burial & Memorial Service Customer
June 2020
"They seem to have staff that work in harmony with each other in their varying tasks....cohesive, patient...tactful. Able to get back to the family on matters of sensitivity, professionally."
Verified Burial & Memorial Service Customer
June 2020
"We were unaware of all of the paper work involved in someone's passing and it was a great comfort to be guided through that process ."
Verified Burial & Memorial Service Customer
April 2020
"The staff were great considering the restrictions due to Covid 19"
Verified Burial & Memorial Service Customer
April 2020
"The Covid-19 restrictions imposed by government restricted the amount of people that could attend the funeral home and cemetery. The complimentary video internet streaming did allow extended family members to view the service. All of the Crestmount staff was pleasant and considerate."
Verified Burial & Memorial Service Customer
April 2020
"The staff at Cresmount is very respectful. Stephanie was very kind and made sure we were comfortable with all decisions."
Verified Burial & Memorial Service Customer
April 2020
"The staff at Cresmount are most professional and compassionate. Our service is just what Dad would have wanted."
Verified Burial & Memorial Service Customer
March 2020
"Everything went smoothly."
Verified Burial & Memorial Service Customer
March 2020
"Stephanie was amazing. She was compassionate and very helpful with all aspects. She went above and beyond what was expected. All the staff were very supportive. Several family members commented on how lovely the service was."
Verified Burial & Memorial Service Customer
March 2020
"The funeral was prearranged and prepayed. We did make some adjustments to the initial arrangements for the celebration of life and Rob was very good at explaining everything and made those adjustments. We didn't have to worry about a thing. He was excellent. My mother walked out saying thank goodness for the pre arrangements as it made this difficult time easier to plan."
Verified Burial & Memorial Service Customer
March 2020
"A very personable and professional team, meeting the needs of the Family during a difficult time. Thank you for the kind words and comfort."
Verified Burial & Memorial Service Customer
February 2020
"This was my first time having to make arrangements. I avoid doing it. My family know I don't want to do it and have always done it. Rob made me comfortable and relaxed enough to do something I avoid. Two thumbs up for Rob. The rest of the staff were very friendly and helpful. Which makes this difficult time a little smoother."
Verified Burial & Memorial Service Customer
February 2020
"Creasmount is a warm inviting and calming atmosphere to conduct arrangements for love ones, the staff are very polite helpful and inviting, they share in with your grief and help you thought the journey. It was a pleasure working with the staff at 322 fennel ave in Hamilton Ontario. And greatest appreciation for the correspondence and attention to detail also goes out to Stephanie and the makeup artist for the excellent work that was done and the instructions given to make my cousin like as she was asleep and in peace. Thanks again goes to the makeup artist. Her work in making my cousin look alive as I have known her was more than a pleasure to see. Thanks again for the help."
Verified Burial & Memorial Service Customer
February 2020
"All the staff were very helpful and pleasant, from our first appointment through to the day of the funeral. On the funeral service day, Miranda was above amazing, in putting things together, very friendly and courteous, making sure even the smallest details, were taken care of. (one being to find a step stool so the younger grandchildren could share a thought at the service) The reception room was nice and bright, and the staff were exceptionally kind and helpful. The luncheon was fresh, with a good variety of fruit, vegetable, sandwiches and desserts. I cannot say enough good things about the staff and the help we received."
Verified Burial & Memorial Service Customer
February 2020
"Very helpful when making arrangements,knowledge and trustworthy"
Verified Burial & Memorial Service Customer
January 2020
"Everyone at the funeral home treated us with respect and dignity they made a very difficult time less painful for us."
Verified Burial & Memorial Service Customer
January 2020
"My sister, brother and I lost both our parents in a 4 1/2 month span. They had prearranged their funerals ( everyone should do this) but there are some details that have to be left til they had passed. The Crestmount staff assisted us very professionally and showed us compassion in our losses. Our family would highly recommend using Crestmount for all your funeral arrangements. Their attention to detail and knowledge of the entire process is second to none"
Verified Burial & Memorial Service Customer
December 2019
"I can't say enough about how helpful the staff were to an unfamiliar process to me. Having never been through this before, I really didn't know what to expect and really didn't know quite what to do. From the moment I called until the final meeting after the service with such as beneficial checklist and package in details, we were treated extremely well and the staff we're so accommodating and so very helpful. I was looking for a certain feel an open this, in terms of the space, cuz I have been to a newer facility in Sarnia Ontario that is has very different layouts. However what we came up with in the end with the use of two rooms and then flowing into the chapel so perfect but I couldn't improve upon it. I'm deeply deeply appreciative of all the staff who helped make this very difficult thing completely manageable. Thank you."
Verified Burial & Memorial Service Customer
December 2019
"I would definitely recommend prepaying for your funeral expenses. My mother did this and it made everything so much easier for the family."
Verified Burial & Memorial Service Customer
December 2019
"The compassion and kindness shown was heart warming. The after care was amazing. It made my life so much easier as an executor."
Verified Burial & Memorial Service Customer
December 2019
"The kindness and professionalism of the staff was heartwarming! They made a tragic situation as easy as possible. We felt like we were being cared for by friends. We are so very grateful to everyone who helped us! Thank you again for everything!"
Verified Burial & Memorial Service Customer
November 2019
"i would like to mention that our family meeting with Stephanie Scales was a experience I will never forget, she put the family at ease and made the difficult task of funeral arrangements a lot easier, thank you Stephanie."
Verified Burial & Memorial Service Customer
November 2019
"Thank you for your support during this difficult time, its heartwarming to know that you were there to guide us through as we face the loss of our father. Our family are filled with traditions and beliefs and you respected it. Thank you for keeping our father while waiting for my brother to arrive, my brother was able to see our father even for the last time. The services you did was exceptional, words were not enough how grateful we are. Thank you."
Verified Burial & Memorial Service Customer
November 2019
"The staff at Crestmount Funeral is meticulous about detail. Very important."
Verified Burial & Memorial Service Customer
October 2019
"Everything was explained thoroughly of the options that were available to our family; things were taken care of with understanding and compassion"
Verified Burial & Memorial Service Customer
October 2019
"The care, attention, and sensitivity of everyone I interacted with from the beginning through the follow up was respectful, professional, and of the highest quality during the most difficult time of my life."
Verified Burial & Memorial Service Customer
October 2019
"My father passed away a year ago and then my mother in law Sept. 5th. We used Crestmount Funeral home for both services. The staff was knowledgeable, understanding and caring. There was no pressure to add more or spend extra money! It made the whole experience more bearable."
Verified Burial & Memorial Service Customer
September 2019
"We were very pleased as to how we were treated. All staff were caring and compassionate. The officient who was suggested to us by Jessica was amazing. She made the service very personal. Many of our friends and family commented on how special the service was."
Verified Burial & Memorial Service Customer
September 2019
"Staff answered all my questions, they were very respectful"
Verified Burial & Memorial Service Customer
September 2019
"Crestmount Funeral Home treated us with dignity and respect. The were pleasant, patient and calm at all times and were available to all questions we had before and after the funeral. We were treated the same way after the funeral as our worker sat with me and my daughter as we went through all the paperwork that is required after a death. She was again, patient, calm and kind and seemed to have an unlimited knowledge of all that had to be looked after at such an emotional time. It was such a relief to have someone like that in your corner."
Verified Burial & Memorial Service Customer
September 2019
"Crestmount has the entire funeral process under control. All you need to do is provide them with your family wishes and they make it happen. We can not thank them enough for their compassion and assistance during our trying time of the loss of our family member."
Verified Burial & Memorial Service Customer
September 2019
"Cresmount made the most difficult process feel seamless, caring and with the least amount of added pain and sadness at a time you feel most lost. They all felt like family - Thank you everyone at Cresmount."
Verified Burial & Memorial Service Customer
September 2019
"The best experience you will ever have!!!!â¤ï¸"
Verified Burial & Memorial Service Customer
August 2019
"Compared to another recent experience with another home Cresmount was outstanding"
Verified Burial & Memorial Service Customer
August 2019
"No matter what state your in that the staff is there and they help guide you throught the most difficult time of you life. As hard as it is they will be with you. If you need anything they will do it. All funeral arrangements are done there your don't have go out at all. All Governement forms also are done there. We had our guest eat there and it was great and the food was amazing. They are very professional all the way around."
Verified Burial & Memorial Service Customer
August 2019
"QUALITY OF CARE AND SERVICE BETTER THAN I WOULD HAVE DEEMED GOOD."
Verified Burial & Memorial Service Customer
July 2019
"DIGNITY PROVIDES SENSITIVE ATTENTION TO DETAILS THAT ALLOWS YOUR HEART TO BE PRESENTED IN THE MOVEMENTS THAT MATTER MOST"
Verified Burial & Memorial Service Customer
July 2019
"THE STAFF COULD NOT BE MADE COMFORTING THEY MADE SURE EVERY DETAIL WAS MET AND I COULDNT HAVE ASKED FOR A MORE DIGNIFIED FUNERAL FOR A FAMILY MEMBER THEIR HELD AND GENEROSITY WAS COMMENDABLE"
Verified Burial & Memorial Service Customer
July 2019
"EVERYONE WAS VERY HELPFUL & FRIENDLY & TRULY CARING COULDNT HAVE ASKED FOR MORE."
Verified Burial & Memorial Service Customer
June 2019
"I FOUND MYSELF - BEREAVEMENT - COMPASSION HELPLINE NOT HELPFUL NEED COUNCELLING PEOPLE, THEN A GROUP LOSS OF SPOUSE TO HELP WITH GRIEVING. I FEEL SO LOST AND ALONE, CRYING ALL THE TIME."
Verified Burial & Memorial Service Customer
June 2019
"OUR EXPERIENCE WAS VERY POSITIVE. THE STAFF WERE COMPASSIONATE AND PROFESSIONAL AND MADE A DIFFICULT TIME EASIER TO NAVIGATE."
Verified Burial & Memorial Service Customer
June 2019
"MY EXPERIENCE WITH THE STAFF AND ALL THE ARRANGEMENTS FOR THE FUNERAL WERE ALL VERY POSITIVE HELPFUL AND VERY SUPPORTIVE."
Verified Burial & Memorial Service Customer
May 2019
"VERY CARING & COMPASSATE STAFF."
Verified Burial & Memorial Service Customer
May 2019
"MY FAMILY AND I HAD A VERY POSITIVE EXPERIENCE AT CESTMOUNT. THE STAFF WAS AMAZING!"
Verified Burial & Memorial Service Customer
May 2019
"EVERYONE WAS VERY HELPFUL AND ANSWERED ALL MY QUESTIONS PROMPTLY."
Verified Burial & Memorial Service Customer
May 2019
"MY FAMILY AND I WERE TREATED WITH THE UTMOST RESPECT AND COURTESY FROM EVERYONE."
Verified Burial & Memorial Service Customer
April 2019
"EVERTHING WAS GREAT THE STAFF WAS EXCELLENT AND JOE. . AND ALL THE STAFF WAS GREAT."
Verified Burial & Memorial Service Customer
April 2019
"VERY IMPRESSED! WE ONLY HAD A GRAVESIDE SERVICE. A MEMBER OF YOUR STAFF WITH OUR PERMISSION OFFERED UP A PRAYER"
Verified Burial & Memorial Service Customer
April 2019
"VERY HELPFULL"
Verified Burial & Memorial Service Customer
March 2019
"THEY TOOK CARE OF US. FROM START TO FINISH. VERY PLEASE."
Verified Burial & Memorial Service Customer
March 2019
"VERY PROFESSIONAL."
Verified Burial & Memorial Service Customer
March 2019
"IVE HAD THE BEST EXPERIENCE WITH THE CRESMOUNT. EVERYONE THERE IS VERY CARING I SHOULD KNOW BECAUSE MY HUSBAND & MY TWO SONS EVEN THERE, I APPRECIATE EVERYTHING THAT YOU ALL DID. THANK YOU."
Verified Burial & Memorial Service Customer
February 2019
"THE HDMI CORD WAS A BIG ISSUE. YOU SUPPLIED AT MY DADS FUNERAL. MY DAUGHTERS HAD TO RUN TO WALMART TO PURCHASE 1/2 HOUR BEFORE CELEBRATION OF LIFE VERY STRESSFUL"
Verified Burial & Memorial Service Customer
February 2019
"EXCELLENT SERVICE AND CARE ON ALL LEVELS. WOULD HIGHLY RECOMMEND."
Verified Burial & Memorial Service Customer
February 2019
"CONSIDERING THE SITUATION YOU ALL HAVE DEALT WITH ME IN SUCH A MANNER THAT I WILL ALWAYS REMEMBER HOW KIND AND CONSIDERATE YOU HAVE ALL BEEN AND SHOWING SO MUCH COMPASSION. IT CANNOT REPAY YOU BACK BUT THANK YOU FROM THE BOTTOM OF MY HEART."
Verified Burial & Memorial Service Customer
January 2019
"ALL THE STAFF WAS MORE THAN WONDERFUL AND FAMILY AND FRIENDS WERE IMPRESSED WITH THE SERVICE."
Verified Burial & Memorial Service Customer
January 2019
"CRESTMOUNT STAFF WAS KIND AND EFFICIENT. FUNERAL WENT WELL. LUNCH DELICIOUS."
Verified Burial & Memorial Service Customer
December 2018
"PAPERWORK FOR GOVERNMENT BENEFITS FILLED OUT INCORRECT MAILING PREARRANGEMENT TO LTC HOME FOR PERSON NOT MAILED & DAUGHTER AS REQUESTED WIFE VERY UPSET"
Verified Burial & Memorial Service Customer
December 2018
"VERY PLEASED WITH THE SERVICE. KINDNESS & COMPASSION SHOWN HAVE A VERY LARGE FAMILY IMMEDIATE AND ALL FAMILY MEMBERS WERE SHOWN COMPASSION & KINDNESS. ALL COMMENTED AFTER HOW VERY PROFESSIONAL SERVICE WAS."
Verified Burial & Memorial Service Customer
November 2018
"VERY SATISFIED"
Verified Burial & Memorial Service Customer
November 2018
"WE HAVE INTRUSTED CRESTMOUNT FOR ALL OUR FAMILY SINCE 1971 WE HAVE ALWAYS BEEN TREATED WELL. AND WITH COMPASSION."
Verified Burial & Memorial Service Customer
October 2018
"EXTREMELY PLEASED, PROFESSIONAL, PERSONA, L AND CARING SERVICE"
Verified Burial & Memorial Service Customer
October 2018
"MY EXPERIENCE WAS AMAZING. I WAS MADE TO FEEL COMFORTABLE ASKING ANY QUESTIONS HOWEVER ... OUR REP. WAS VERY EASY TO WORK WITH AND WAS JUST A GREAT GUY! THANKS TO ALL."
Verified Burial & Memorial Service Customer
September 2018
"MY HUSBANDS FUNERAL WAS PRE-ARRANGED, WHICH SAVED OUR CHILDREN FROM HAVING TO MAKE ANY DECISIONS AT SUCH A DIFFICULT TIME."
Verified Burial & Memorial Service Customer
September 2018
"THE HOME ARRANGED FOR THE OFFICIANT AND SHE WAS EXCELLENT. ALL STAFF WERE GREAT"
Verified Burial & Memorial Service Customer
September 2018
"SERVICE WAS EXCELLENT. PEOPLE WERE A GREAT HELP."
Verified Burial & Memorial Service Customer
July 2018
"VERY PROFESSIONAL, SINCERE AND PLEASANT."
Verified Burial & Memorial Service Customer
July 2018
"EXPERIENCE WAS VERY PROFESSIONAL WITH EMPATHY. STAFF MADE THIS A SMOOTH TRANSITION."
Verified Burial & Memorial Service Customer
June 2018
"VERY PROFESSIONAL, CURTEOUS, KNOWLEDGABLE, COMPASSIONATE STAFF TO WORK WITH. THEY DID EVERYTHING THEY COULD TO MAKE A DIFFICULT TIME EASIER. THANKS!"
Verified Burial & Memorial Service Customer
June 2018
"IVE BEEN TOO MANY VISITATIONS AT THIS FUNERAL HOME. I WAS ALWAYS AMAZED AT THE GREAT SERVICE THEY PROVIDED. THEY MADE YOU FEEL MOST WELCOME."
Verified Burial & Memorial Service Customer
June 2018
"THE SERVICE WAS ABSOLUTELY PERFECT. THANK YOU."
Verified Burial & Memorial Service Customer
June 2018
"THEY HELPED MAKE A BAD TIME EASIER TO DEAL WITH."
Verified Burial & Memorial Service Customer
June 2018
"STAFF WERE EXCEPTIONALLY COMPASSIONATE, HELPFUL AND PROFESSIONAL"
Verified Burial & Memorial Service Customer
June 2018
"FOR BOTH MY FATHERS FUNERAL IN 2009 AND MY MOTHERS FUNERAL THIS YEARS 2018, STAFF WERE VERY PROFESSIONAL AND RESPONSIVE TO MY NEEDS AND QUESTIONS"
Verified Burial & Memorial Service Customer
June 2018
"I HAVE ALREADY EXPRESSED TO STAFF HOW MUCH HE APPRECIATED ALL SERVICES PROVIDED HOWEVER YOU MAY ... SAME."
Verified Burial & Memorial Service Customer
June 2018
"STAFF MADE A VERY DIFFICULT TIME MORE COMFORTABLE."
Verified Burial & Memorial Service Customer
May 2018
"CRESMOUNT STAFF DEMONSTRATED PROFESSIONALISM IN ALL ASPECTS OF MY MOTHERS FUNERAL."
Verified Burial & Memorial Service Customer
May 2018
"I CANT SAY RIGHT ABOUT HOW GOOD EVERYONE WAS. AND GOOD MY EXPERIENCE WAS. I WILL BE THERE SOMEDAY. I KNOW EVERYTHING WILL BE OK"
Verified Burial & Memorial Service Customer
April 2018
"I WAS PLEASED WITH THE STAFF, FOR COMPASSION & INFORMATION."
Verified Burial & Memorial Service Customer
April 2018
"I CANNOT EXPRESS MY GRATITUDE TO EVERYONE INVOLVED THE PEOPLE WHO ATTENDED THE VISITATION. SERVICE AND LUNCHEON SAID FEW BEAUTIFUL IT WAS. DEFINITELY A PLUS I HAVE IT"
Verified Burial & Memorial Service Customer
March 2018
"ONLY PROBLEM FOR ME WAS GOING DOWNSTAIRS TO MAKE ARRANGEMENTS. I HAVE BAD KNEES. MADE IT DIFFICULT SHOULD HAVE A SPARE AVAILABLE ON THE MAIN FLOORS."
Verified Burial & Memorial Service Customer
March 2018
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The experienced staff at Cresmount Funeral Home – Fennell Chapel offers compassionate care and dignified service that exceeds expectations. We know losing a loved one is hard, and we're here to guide you through 
Ted Powell, who was involved with the construction business, and funeral director Wes Key bought the building. They added a chapel and atrium and converted the garage to a visitation room. They held the business from 1985 until 1987, when Dodsworth and Brown Funeral Home bought the building, changed the business name to Mount Hamilton Chapel of Dodsworth and Brown, and ran it as such until 1991. At that time, Ted and Wes bought it back and changed the name again, to Swackhamer, Truscott-Brown and Dwyer.In 1997, Swackhamer, Truscott-Brown and Dwyer became Cresmount Funeral Home – Upper James Chapel and the Cresmount Family Centre was moved there.
