About

Formerly known as Hawaii Funeral Home and Borthwick Hawaii Funeral Home, Ballard Family Mortuary – Hilo was established in 1954 and has been a trusted provider of funerals and cremations to the Hilo community and surrounding areas ever since.

Our team offers guidance and care, creating heartfelt tributes that honor and celebrate lives with love and aloha. With a longstanding tradition of compassionate service, we are committed to supporting families during their most difficult times.

Communities served

Located at the intersection of Kino'ole and Kukuau streets, Ballard Family Mortuary – Hilo serves all of Hawaii Island.

A caring funeral home in Hilo

Chapel at Ballard Family Mortuary-HiloBallard Family Mortuary – Hilo offers a range of services, from traditional funerals to life celebrations, intimate gatherings to large events. Families appreciate our spacious chapel with flexible seating and a cathedral ceiling, as well as our outdoor reception area.

With locations on Oahu, Maui and Hawaii Island, Ballard Family Mortuary has experience in transporting loved ones to their final resting places on the neighbor islands Hawaii, as well as to the continental United States and other countries.

Cremation in Hilo

Signature Dedication at Volusia Memorial Funeral Home & ParkBallard Family Mortuary – Hilo specializes in cremation and cremation memorials. More and more people are choosing cremation over traditional burial, but most aren’t familiar with all the choices:

  • a cremation without a funeral or memorial service of any kind.
  • a funeral with your loved one present, followed by cremation.
  • a cremation followed by a scattering, cemetery memorialization or celebration of life—or all three.

When you choose Ballard Family Mortuary – Hilo for your loved one’s cremation, you can expect:

  • Custody of care guaranteed. Our identification pendant and custody-of-care program help safeguard the identification of your loved one.
  • Exclusive custody of your loved one. Once your loved one is in the care of a Dignity Memorial® provider or trusted partner, they’re in our care until they’re returned to your family.
  • Licensed, certified, conscientious staff. All Dignity Memorial crematorium operators in Hawaii are licensed and certified by the Cremation Association of North America, or CANA. Unless there are special circumstances and your family has requested otherwise, only one person at a time is cremated. Additionally, the crematorium chamber is thoroughly cleaned before the next person is cremated.

Veterans funerals and burials

We deeply appreciate those who have sacrificed for our freedoms and feel privileged to honor veterans and their families in need of funeral, cremation and burial services. Our experienced funeral directors are dedicated to ensuring that every veteran is honored in a manner befitting their service and giving their families the support they need.

Funeral and burial planning in advance

A Dignity Memorial associate speaking with a client while sitting at a desk.In addition to assisting with an immediate need, Ballard Family Mortuary – Hilo works with families to make final arrangements in advance. When you plan ahead, you relieve your family from financial and emotional burdens while ensuring your wishes are fulfilled. We offer in-person and virtual consultations, as well as a free Personal Planning Guide.

Lean on us

Our caring and dedicated team considers it a great responsibility when families entrust to us the care of their loved ones. We are available 24 hours a day, 7 days a week. Please contact us if we may assist with funeral or cremation arrangements in Hilo.

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Plan a Simple Cremation

Simple can still mean exceptional. Let us show you how.

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Unable to find an obituary?

Not finding what you are looking for? Search for your loved one's obituary across any of our other locations.

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