Verified Customer Reviews
"Extremely courteous and professional. They did everything they could to help."
Verified Burial & Memorial Service Customer
April 2021
"The horse drawn carriage was really very nice. I had not seen that before. A friend used your services and told me to be sure and do that, that is was beautiful and it was. My husband was a very special man and he served 23 yrs 7 months in the Air Force. A great man"
Verified Burial & Memorial Service Customer
April 2021
"ONLY negative comment would be that the LiveStream audio is seriously lacking. Video is excellent but audio is almost non-existent. However, relatives and friends that could not attend were extremely appreciative that you offered the LiveStream."
Verified Burial & Memorial Service Customer
April 2021
"We were very pleased with all aspects of our funeral/burial experience. In fact, the level of professionalism, care and assistance our family received far exceeded our expectations."
Verified Burial & Memorial Service Customer
March 2021
"So glad Genevie and I have pre- arranged Funeral Plans with Dignity The Staff made it so easy for my family."
Verified Burial & Memorial Service Customer
March 2021
"Loosing my grandfather was by far the hardest experience of my entire life.But Brandy and Julissa made sure understood anything and everything and made me feel like family I can never thank them enough for everything they did for us.I always walked out of the facility feeling like it was exactly the place for us."
Verified Burial & Memorial Service Customer
March 2021
"Your services were very Helpful to our Family. I recommend American Heritage Funeral Home to any one that needs your services."
Verified Burial & Memorial Service Customer
January 2021
"American Heritage Funeral home is an Excellent choice for your loved one. They go above and beyond to make sure every detail is perfect. Their care and concern for you is truly genuine.I will recommend them to everyone I come in contact with."
Verified Burial & Memorial Service Customer
January 2021
"The team was great in assisting me to make decisions without pressure. They were also helpful in making suggestions that I was not even thinking about."
Verified Burial & Memorial Service Customer
January 2021
"No pressures pure professionalism by all the staff."
Verified Burial & Memorial Service Customer
November 2020
"The entire American Heritage staff did a tremendous job of working with us, arranging the funeral and having a beautiful send off for my mom. Stacey was excellent and kept the viewing, services and committal on time. The staff were very professional and responsive to my needs. My entire family shared that the entire ceremony was special and a special day to remember."
Verified Burial & Memorial Service Customer
October 2020
"The cassion was very special. Very fitting tribute for VETERANS..THANKS TO Liz Castro for selling the policy to Martin."
Verified Burial & Memorial Service Customer
September 2020
"Everything went well everyone was very nice and professional. No complaints. Thank you everyone for everything."
Verified Burial & Memorial Service Customer
September 2020
"The service was beautiful and personalized. We appreciate the staff and their empathy during this time."
Verified Burial & Memorial Service Customer
September 2020
"I would recommend this funeral home for anyone who is a Veteran. They do a first rate job. Very helpful and everyone is so nice. All our needs and requests were met. Very professional staff. Used them twice and was not disappointed. ðŸ‘"
Verified Burial & Memorial Service Customer
September 2020
"Every detail was handled with the utmost discretion and care. I don't know how I would have handled this without them."
Verified Burial & Memorial Service Customer
August 2020
"Brandy Garcia's compassion, sensitivity, calming way of explaining options, etc. No pressure whatsover - cannot overemphasize her compassion and sensitivity during the planning and day or services as well all the while exhibiting professionalism."
Verified Burial & Memorial Service Customer
August 2020
"The staffs are extraordinary. The facility is clean and very accommodating. In our time of grief, the staffs have been nothing but helpful and went above and beyond for even the smallest request."
Verified Burial & Memorial Service Customer
August 2020
"Losing a loved one is a sensitive and highly personal experience. American Heritage did a fantastic job respecting the grieving process for the family, understanding the sensitivity, and helping us Memorialize my mom in a unique and celebratory way. My mom loved flashy clothing...including animal print. We encouraged all family and friends to wear colorful clothing and/or animal print. I was brought to tears when I saw that the staff jumped on board with this and were wearing animal print in her honor. What an amazing group. They were so patient with us and so generous with their time. Thank you for making something so difficult...seamless. Amber"
Verified Burial & Memorial Service Customer
August 2020
"There was no pressure to the family to make any uncomfortable decisions. The staff was very friendly and always went out of their way to meet our needs."
Verified Burial & Memorial Service Customer
August 2020
"This was a very smooth process handled with the utmost care at a time when needed the most. My husband passed away leaving his son and I to do the final arrangements. We gave them a puzzle and they put the pieces together perfectly. We had choices and were offered suggestions that never would have occurred to us. The services were way beyond our expectations. The family and friends who attended the services thought we did an amazing job however I pass all the compliments on to the staff who worked long hours and dedicated themselves to make it all come together. Special thanks to Joe Shackleford and Julisa Soto for being there for us at all times. My husband I'm sure was proud. I would definitely recommend American Heritage to anyone who lost a love one and need some guidance and sincere comfort a a very confusing and sadden time. Great Job!!"
Verified Burial & Memorial Service Customer
August 2020
"I would definitely use this funeral home again. Their staff is incredible and always available to answer questions and make accommodations."
Verified Burial & Memorial Service Customer
July 2020
"Would come to American Heritage again when the need arrives."
Verified Burial & Memorial Service Customer
July 2020
"I want to say thank you so very much for everything. Everyone was so helpful and respectful from beginning to end. Due to COVID-19 my husband's service had to be changed to three (3) different dates. One thing I would not give up on was military honors at Houston National Cemetery and when we finally able to have the service this past Friday, June 26th (he passed away February 13th) we were able to honor Jim in the way he deserved. Brandy Garcia walked us through every step of the way and I cannot express how kind everyone was. Saying thank you honestly is not enough. I know it takes a very special person or group of people to deal with people after a loss...and American Heritage has the best."
Verified Burial & Memorial Service Customer
June 2020
"Everyone at American Heritage has been outstanding. If I had any questions or concerns, they were quick to respond and were very thorough."
Verified Burial & Memorial Service Customer
June 2020
"Loosing a loved one during the Covid-19 virus is not an easy thing to handle. American Heritage Funeral Home was able to perform the funeral service with restrictions of 30 people only attending, which was difficult since we have a large family and had to be selective on who was invited. The service flowed very smoothly and we were very pleased at how well it was handled. Their staff could not have been more helpful. They even offered to take some of the remaining flowers to the cemetery the next day and placed this at the gravesite for me."
Verified Burial & Memorial Service Customer
May 2020
"I cannot say enough about how well Julisa and her staff took care of me and my family. Julisa is one of the most considerate, professional people that I have met. When you are experiencing such an emotional event, the last thing you want to think about is details and costs. We never felt pressured to make any decisions on service types or the costs. Julisa and her staff were right there to handle everything. Julisa and her staff were available at all times, and still, continue to check on the family occasionally. They are an amazing team and American Heritage is lucky to have them as a part of their staff."
Verified Burial & Memorial Service Customer
May 2020
"Very personal service,answered all questions promptly and professionally,would definitely recommend there services"
Verified Burial & Memorial Service Customer
May 2020
"when my husband pass a way i felt so a lone and loss my kids my husbands cousin and of course the funeral staff were amazing we all worked together to make this funeral memorable. the staff was just on point with all are request and at this sad time in my life i just want to say thank you for all you did the funeral was prefect."
Verified Burial & Memorial Service Customer
March 2020
"The staff at American Heritage was wonderful. I was truly impressed with their kindness and professionalism. Brandy guided me with such grace. They provided an exceptional and touching service for my husband."
Verified Burial & Memorial Service Customer
March 2020
"Theyknewwhat indexed."
Verified Burial & Memorial Service Customer
March 2020
"American Heritage is a very professional and well run operation. And yet, they made our experience extremely personal and unique to our wishes. At a very difficult time, they were patient, sympathetic and anticipating our concerns with answers and reassurance. The facility is attractive, calm and comfortable, and all staff members were very kind and courteous to family and guests."
Verified Burial & Memorial Service Customer
March 2020
"The staff here took care of us in such a manner that it made the funeral arrangements a breeze. Seriously, it is top notch high quality hospitality!!"
Verified Burial & Memorial Service Customer
February 2020
"I was very impressed with American Heritage and all employees. Everyone of them showed high respect for our family. Julissa was such a great help as was Ryan. They were right there when we needed them. Could not have asked for anything better."
Verified Burial & Memorial Service Customer
February 2020
"Ryan Benito, Julisa Soto and staff what more could I say but thanks for everything! My mom Eunice A. Perusic would be proud of us! There was things we forgot and changes that needed to be done. Ryan and Julia made sure everything was perfect. Thanks again from The Perusic Family."
Verified Burial & Memorial Service Customer
February 2020
"The service and way everyone cared about my family. And helped in planing the service there are no words to say everything was perfect and my mother would haved love it. Thanks you so much To Ms.Brandy Garcia and the staff for everything."
Verified Burial & Memorial Service Customer
January 2020
"If possible put what I just said above here did not know how to copy paste. Brandy Garcia and staff were professional, compassionate, knowledgeable and went above and beyond. From meeting at the home before the death to The committal service. I can't say enough it won't sound real. Encourage pre-planning it made things so much easier to stay in the budget and the request of the insured. My dad had everything laid out Brandy went down the list we selected the food, flowers and Patriots motorcycle escorts wonderful touch!!! My husband and I have our funeral arrangements planned here already we will check in for a follow-up. Just to remember what we said it has been 10 years."
Verified Burial & Memorial Service Customer
January 2020
"This is the second time we have used their services. Both times (14 years apart), our wishes were always granted, and we were made to feel as part of their family."
Verified Burial & Memorial Service Customer
January 2020
"WE highly recommend trusting American Heritage Funeral Home to take care of you and your loved one, you will not be disappointed. The support and compassion from the entire staff at American Heritage is invaluable. We appreciate the genuine care and compassion shown. Working closely and delicately with our family to ensure our needs are met. All while showing the utmost professionalism and treating you as a close friend. This was our second time working with American Heritage Funeral Home and the experience was just as outstanding as it was the first time. Thank you to everyone at American Heritage Funeral Home !! We know that it takes a village to build something this special. So, whether we met you personally: Brandy, Ryan, Julisa, David, & Tanya or you worked behind the scenes to ensure everything was taken care of for our beloved Mom. We are sending our heartfelt gratitude to each and ever staff member at American Heritage Funeral Home. Thank you so very much for helping bring some ease to a very difficult time."
Verified Burial & Memorial Service Customer
January 2020
"No one is immune to loss. Brandy and the staff at American Funeral Home are a team with one goal, provide exceptional service, comfort and trust that your loved one will be honored! I knew the first day after meeting Brandy, my dad's service would be great. Many moving parts because he was receiving full military honors. Every question I asked, there were many, Brandy answered with confidence. Brand's attention to detail gave us confidence my dad would be honored. I knew the service would be perfect, I just didn't realize how beautiful it would be. Brandy and the entire team were amazing and understanding during this most difficult time for my family. THANK YOU BRANDY AND THE ENTIRE TEAM!! You ALL made my dad's service more than I could have ever expected!! You ALL exceeded our expectations!! Thank you! Susan Faske"
Verified Burial & Memorial Service Customer
December 2019
"Having bilingual, patient and sensitive staff allows the process to be more comfortable and less painful. The information is very clear and detailed and fits every budget. Julisa Soto and Ryan, thank you very much for your patience and professionalism. I will definitely return to do business with you but now with prepaid plans. Congratulations."
Verified Burial & Memorial Service Customer
December 2019
"It was a great way to honor my wife."
Verified Burial & Memorial Service Customer
December 2019
"Everyone was kind and compassionate without being overwhelming."
Verified Burial & Memorial Service Customer
November 2019
"Brandy and her team were absolutely amazing with assisting me with my fathers funeral. Planning and executing were beyond seamless I am a perfectionist and no detail was left undone. I could have asked for a star out of the sky and Brandy would have found away to make it happen, that's how AMAZING they are!! The flowers were exactly like the photo I showed them, the casket was gorgeous, the facility was elegant and clean, the limo service picked us up from the house. George the celebrant delivered the perfect eulogy. On such a difficult day I couldn't have asked for it to be more perfect!! I will be forever grateful to American Heritage Funeral Home and their team."
Verified Burial & Memorial Service Customer
November 2019
"Brandy was so very kind, compassionate gentle, and patient. She was exactly what I needed to help get me through this difficult time. I would not have changed a thing and could not have done it without her. We will absolutely be making future family arrangements with Brandy."
Verified Burial & Memorial Service Customer
November 2019
"Made us feel like they were part fog out family"
Verified Burial & Memorial Service Customer
November 2019
"The staff were very professional and caring to our family needs and addressing issues with good suggestions and recommendations. They looked at everything that we may face and/or may have to deal with during these sorrowful times. They were extremely helpful and felt like family."
Verified Burial & Memorial Service Customer
October 2019
"From the moment I notified dignity of my mother's death they held my hand and guided me through the complete process. The service was beautiful and the celebrant did a great job. Brandi was accessible, calm and professional."
Verified Burial & Memorial Service Customer
October 2019
"Julisa was extraordinarily compassionate, understanding and comforting at the time we needed it the most"
Verified Burial & Memorial Service Customer
October 2019
"Julisa Y. Soto and others at American Heritage Funeral Himewere a delight to work with! They made planning an unexpected funeral as easy and carefree as possible during this time. I've dreaded planning a funeral deal for my brother for a long time. They worked for us with Houston's National cemetery next door and it was a beautiful ceremony and it seemed liked a parade for my brothers homing. I never felt like Julisa was 'salesy' at any time. She felt like a caring helper during our grief and made this something special and very proud of. Thanks a million! Lee Ann P. I now have family members that will move their arrangements here."
Verified Burial & Memorial Service Customer
September 2019
"Putting my care of arranging for my mother funeral in the hands of Brandy and her staff at Dignity Memorial was amazing. They took care of every detail. Even things I wouldn't have thought of. Extremely professional, thoughtful, and kind. Most professional funeral home I have ever dealt with"
Verified Burial & Memorial Service Customer
August 2019
"Brandy Garcia... You were my Angel. Thank you for patience.. understanding and your kind words and spirit. To the staff.. ALL of you were awesome. The follow up phone calls really touched my heart. I have onlt high praise for you all. It takes a special person with a gift to do what you do. Truly amazing and heart felt. I can't say enough about them. May God bless each one of you. My Dad was just beautiful.. My sleeping Angel.. He was perfect. OMG. Thank you again for making his home going perfect. I love you all. Brandy Garcia... Thank you so much. Your rating is higher than 10...Let me make it a 20. May you all be blessed... LWJ"
Verified Burial & Memorial Service Customer
August 2019
"VERY PROFESSIONAL & LOVING EXPERIENCE"
Verified Burial & Memorial Service Customer
July 2019
"VERY PLEASED WITH THE WAY EVERYTHING WAS HANDLED. THEY HANDLED EVERYTHING WITH VA CEMETERY NEXT DOOR. GREAT JOB. WILL USE THEM FOR MY OWN FUNERAL. ITS PREARRANGED"
Verified Burial & Memorial Service Customer
July 2019
"WE WERE VERY IMPRESSED WITH THE PEOPLE AND THE PLACE. MOST IMPORTANT - WE WERE ABLE TO RELAX, KNOWING WE WERE IN SUCH CAPABLE HANDS!"
Verified Burial & Memorial Service Customer
July 2019
"MY MOM WAS A REGISTERED NURSE WHO SERVED. IN THE US NAVY DURING WWII. THE HONORE GUARD DID AN OUTSTANDING JOB. W/ HER SERVICE."
Verified Burial & Memorial Service Customer
May 2019
"I USED THE AMERICAN LEGION UNIT 164. PAYMENT WAS GIVEN TO VFW AND ASKED FOR THAT MANY TO GO TO. AT THIS TIME I DONT KNOW IF IT WAS DONE."
Verified Burial & Memorial Service Customer
March 2019
"EVERYONE THAN WAS SO NICE TO US LOVING AND CARING I WILL NEVER FORGET ANY OF THEM. WE COULDNT HAD CHOSEN A BETTER PLACE FOR MY HUSBAND. I CANT THANK YOU ALL STAFF"
Verified Burial & Memorial Service Customer
March 2019
"WE HAD PREVIOUSLY BEEN CONTACTED BY OTHER DIGNITY MEM. PERSONNEL & WE DIDNT DONT THE PKG. THATS WHY WE CHOSE THIS FUNERAL HOME. THE STAFF WAS CARING EXCELLENT ESP."
Verified Burial & Memorial Service Customer
February 2019
"YOUR STAFF CONDUCTED EVERY PART OF OUR FUNERAL NEEDS IN AN HONEST THOUGHTFULL WAY. I MADE PREARRANGEMENTS WITH THIS COMPANY TO TAKE CARE OF MY FUNERAL."
Verified Burial & Memorial Service Customer
January 2019
"EVERYONE WENT THE EXTRA MILE TO SEE THAT I WAS TAKING CARE OF"
Verified Burial & Memorial Service Customer
December 2018
"I WAS SO HAPPY WITH THE WAY THEY LOOKED AFTER MY HUSBAND WHO WAS A USMC, RET."
Verified Burial & Memorial Service Customer
November 2018
"ABSOLUTELY AWESOME, FELT SO MUCH LIKE FAMILY WITH YOUR STAFF."
Verified Burial & Memorial Service Customer
November 2018
"WE HAD OUR DAD CREMATED AND MOTHER FUNERAL 7 WEEKS LATER. THE STAFF WAS VERY GRACIOUS BOTH TIMES."
Verified Burial & Memorial Service Customer
October 2018
"GRACIOUS, PROFESSIONAL, SINCERE, VERY HELPFUL AND EXTREMELY GENUINE, COMPASSION AND EMPATHY, WONDERFUL EXPERIENCE IN MANNER OF PRESENTATION AND FINESSE"
Verified Burial & Memorial Service Customer
August 2018
"JOLISA, IS TOP DRAWER - VERY GOOD - I APPRECIATED ALL HER HELP & CARE."
Verified Burial & Memorial Service Customer
August 2018
"VERY HAPPY WITH EVERYTHING EXCEPT MAKEUP"
Verified Burial & Memorial Service Customer
June 2018
"The planning for my dad's service was much easier for me due to the organized way choices were presented. Thank you for your help during this very difficult time."
Verified Burial & Memorial Service Customer
May 2018
"I FEEL I WAS GIVEN THE BEST OF SERVICES/ HELP FRIENDLINESS/ INFORMED PLAN ON DOING SO IN NEAR FUTURE."
Verified Burial & Memorial Service Customer
April 2018
"I AM VERY SATISFIED WITH EVERYTHING"
Verified Burial & Memorial Service Customer
April 2018
"I BOUGHT CEMETARY PREARRANGEMENT PACKAGE WHEN MY DAD TURNED REALLY SICK. I PERSONALLY WANT TO THANK THE FUNERAL HOME FOR THEIR WONDERFUL SERVICE AND PROFESSIONALISM."
Verified Burial & Memorial Service Customer
April 2018
"THE STAFF WAS FANTASTIC. CARING AND KNOWLEDGEABLE CANNOT SAY ENOUGH ABOUT THEM. THANKS AGAIN"
Verified Burial & Memorial Service Customer
March 2018
"GREAT SERVICES"
Verified Burial & Memorial Service Customer
March 2018
