Verified Customer Reviews
"The staff is always professional and treat you like family.."
Verified Customer
January 2021
"The entire staff were very caring & were ready to address any need!"
Verified Burial & Memorial Service Customer
January 2021
"Brookside has exceptional customer service."
Verified Customer
January 2021
"Genevieve and Jaleesa were very clear about everything, very nice and kind ladies!"
Verified Burial & Memorial Service Customer
January 2021
"These people know their business and respect the human element of the loss of a loved one."
Verified Customer
December 2020
"The staff at Brookside know their business and they never forget the human element involved with loosing a loved one"
Verified Burial & Memorial Service Customer
December 2020
"We had no contact with Brookside before my Mom passed away. After my Moms death we called Brookside and they responded very quickly and took charge of all that needed to happen quickly then they met with us and led us through all the decisions that were needed to be made concerning my Moms funeral. They did an excellent job. Thanks Brookside."
Verified Burial & Memorial Service Customer
December 2020
"The setup in the Hospitality Room was well organized, all of the pictures for the video was used and people are still talking about the streaming of the service as well as the coverage of the burial."
Verified Burial & Memorial Service Customer
October 2020
"Vicky was very nice, thorough and was very professional."
Verified Customer
October 2020
"I was very pleased with both Linda and Vikki for the amazing job they both did at explaining everything and making sure that my wife's funeral was exactly as beautiful as she deserved. Thank you so much for everything!"
Verified Customer
October 2020
"Jessica was sincere, sympathetic ,understanding and was very patient and made sure all arrangements were understood and to our families needs she made a huge difference it this hard time. We appreciate it so much!"
Verified Customer
September 2020
"I want to say the funeral director did the most outstanding job at the funeral they absolutely went above and beyond."
Verified Burial & Memorial Service Customer
September 2020
"We Love Connie Jepsen"
Verified Customer
September 2020
"Linda was very nice and professional. She explained everything in detail and gave us the to make our decisions with no pressure. Brookside is a beautiful facility and all of the staff we came were polite and helpful. I would recommend Brookside over and over again."
Verified Customer
September 2020
"Everyone was respectable, Service was beautiful."
Verified Burial & Memorial Service Customer
September 2020
"Chris and Candy were very helpful when we made the arrangements to lay our mother to rest. This was our first experience with this task. And I'm very thankful that Brookside was there to assist and guide us through the process."
Verified Customer
September 2020
"Everyone was very helpful"
Verified Burial & Memorial Service Customer
September 2020
"Our overall experience was nothing short of a blessing. We were well taken care of- thank you SO much!"
Verified Burial & Memorial Service Customer
August 2020
"I was very pleased with Diana. Fluent in Spanish. We wanted professional services and we got them. Nice clean funeral home overall. Diana took the time to meet our expectations. Thank-you very much for making this happen the way we wanted for my beloved Mother."
Verified Burial & Memorial Service Customer
August 2020
"The compassion, professionalism, and efficiency from the staff was just amazing!! My family and I are forever grateful to Brookside-Lauder for the wonderful coordination and services in memory of my Beloved Mom. Thank you all from the bottom of our hearts!"
Verified Customer
August 2020
"The staff at Brookside Funeral Home did an amazing job for my mom's funeral arraignments. Their care and kindness made the process go very smooth and made me feel like they actually cared about my family. I would highly recommend them."
Verified Customer
August 2020
"The Staff was absolutely incredible! Not only was our experience and my Mom's services beautiful, but the compassion, professionalism, and attention to our needs was truly amazing. Everyone there went above and beyond and we will be forever thankful!"
Verified Burial & Memorial Service Customer
July 2020
"My experience with Brookside was excellent. They have some very compassionate, caring representatives. Jessica showed so much compassion for our family. I will always remember her kindness."
Verified Customer
July 2020
"It was truly '10' a rated experience. They were very kind, understanding and pleasant to work with. I have never had to arrange a funeral before and I felt lost but the helped me in every moment. The entire service wad beyond all my expectations. Thank you for making my fathers last visitation so beautiful."
Verified Burial & Memorial Service Customer
July 2020
"Professional staff and easy to work with."
Verified Customer
July 2020
"Outstanding Experience!"
Verified Burial & Memorial Service Customer
July 2020
"Atmosphere in funeral home is very comfortable. Overall, personnel has a good attitude and seemed to be available every time we needed help. Receptionist always had a positive response."
Verified Burial & Memorial Service Customer
June 2020
"I would like to share with other families, that Rita and the Brookside team take pride in their work and the service(s) they provide. Their customer service was exceptional. I truly liked the fact that I wasn't rushed during our meetings and all of my questions and concerns were answered. They are a knowledgeable group of individuals that are truly there to assist you during a difficult time."
Verified Burial & Memorial Service Customer
May 2020
"Artyna, Chris and Jennifer are an amazing group of people. Our mother's Homegoing was absolutely phenomenal from beginning until the end. We felt like a royal family during the entire process...You three rock!!!!! GOD bless you all..."
Verified Burial & Memorial Service Customer
May 2020
"It was our first time ever having to deal with any type of funeral arrangements, I didn't know where to begin. The staff treated us with respect and compassion, they explained every detail of what was to be expected. I highly recommend this funeral home to anyone who is looking. I really appreciate everything they did for my family."
Verified Burial & Memorial Service Customer
May 2020
"We were guided through every step. The day of the graveside service was staffed very well - beyond my expectation."
Verified Customer
May 2020
"My family and I was so pleased with level of service that we have received. Kineta Lewis-Harrison and Diana Welborn went above and beyond. The support staff did and amazing job as well. Once again thank you for words of comfort and your level of professionalism."
Verified Burial & Memorial Service Customer
April 2020
"My wife asked me to share this. The day prior to my family members burial, she and our grandsons stopped by the cemetery to place flowers on our other family members graves that were interred in the same section. She saw that preparations were being made for the burial the next day. She spoke with an employee of the grounds crew that was performing the work. I believe his name is Oscar. My wife was very impressed by his kindness and work ethics. The grounds crew is a vital part of the cemetery operations and I think they should be recognized and commended."
Verified Customer
April 2020
"Brookside's prices are astronomical. I have space there in the Mausoleum. My price is locked in. If it wasn't paid for already, I would probably go elsewhere."
Verified Customer
April 2020
"For sure I would highly recommend the services of your funeral home as the funeral home, the staff and all the arrangements were perfect for me; I feel that they helped me honor my deceased mother as I expected and I am very satisfied. Thanks 😊"
Verified Burial & Memorial Service Customer
March 2020
"The Paiz family was very pleased and satisfied with the handling of my moms services. Brookside definitely listened attentively to our needs and wishes !!!!"
Verified Burial & Memorial Service Customer
March 2020
"Vicki Holland, our Funeral Director, went above and beyond anything I expected. She was warm and compassionate and made things a lot easier for me."
Verified Burial & Memorial Service Customer
February 2020
"Absolutely Amazing Very easy to work with especially living in another state! When we arrived they met with us and had everything together and ready for us! No regrets and would definitely recommend!"
Verified Burial & Memorial Service Customer
February 2020
"Having to process the death of our father and dealing with a financial crisis was more than we could bare. It was the most difficult time and we weren't in a mental state where we could easily make decisons about our father's service. Greatfully we had the support from the staff to take our hand and lead us through it all. Thank you for being with us not only during the whole planning but also during and even after."
Verified Burial & Memorial Service Customer
January 2020
"My family met with Jennifer Beriguette Mayers. She was excellent and very understanding and compassionate. She was very helpful & knowledgeable throughout the whole process which helped us with the decisions we had to make for my mother's funeral."
Verified Customer
January 2020
"I have been going to BROOKSIDE my whole life... the grounds here have always been a beautiful garden... So knowing my family members are safely in their resting place comforts my soul... We chose to stay and visit with friends and family while the valt was closed. Which was my first time to experience this moment... The day was the most perfect day ever imagined and watching the valt close helped me with the closure I personally needed... Thank you BROOKSIDE for this beautiful memory...I expect to cherish forevermore..."
Verified Customer
January 2020
"You won't find more compassionate people than at Brookside. My son was only 5 and they made everything as I wished for and more. Everyone who came was very pleased at how it looked and services. Blessed!"
Verified Customer
January 2020
"We did not know how many details there were to planning a successful funeral. When our daddy left to be with Jesus, we were grieving and overwhelmed. Everyone at Brookside was kind and guided us all along the way. The service turned out so beautiful, above all of our expectations. Thank you, thank you, thank you from the bottom of our hearts!!!!"
Verified Burial & Memorial Service Customer
January 2020
"Planning the details of my mother's funeral recently and my husband's 2 years ago has given me first hand experience working with the staff at Brookside Funeral Home-Eastex Freeway. I recommend this facility and its staff without hesitation! Particularly, working with Linda Ramirez, Diana Welborn, Crystal Sharpe, Julie Bell, Sal, &Valerie at the reception desk made all the difference. Anything I needed, the answer was 'yes'...arriving early to help me set out photos, assisting me with constructing the obituary, designing the photo video & the service program, designing grave markers, hugs & reassurance...all done with patience & kindness. Thank you for all this & more!"
Verified Burial & Memorial Service Customer
December 2019
"I am extremely grateful for Diane Welborn and all she did for us. Everything ran smoothly and everything was explained down to the smallest detail. She took care of it all and everything was so beautiful. From the moment we walked in to make my mother's funeral plans to the very end at the crematorium we were taken care of and it all felt very genuine."
Verified Burial & Memorial Service Customer
December 2019
"Excellent experience in a bad time."
Verified Customer
November 2019
"The staff was extremely helpful and friendly! Also very concerned and called to check on the family. I was very pleased with the service we received for my mema and my father's funeral."
Verified Burial & Memorial Service Customer
November 2019
"After you make the first call, you will experience professional and genuine care from a very professional staff, with an excellent building."
Verified Burial & Memorial Service Customer
November 2019
"Try not to let your grief be exploited and get yourself talked into something you may not want or need."
Verified Burial & Memorial Service Customer
October 2019
"Jaleesa is an amazing Funeral Director and I am so grateful and thankful that she was their for my family and I when we needed her. Thank you so much Jaleesa!!"
Verified Burial & Memorial Service Customer
October 2019
"Our family will always cherish their compassionate and unwavering commitment for our wellbeing."
Verified Customer
October 2019
"The staff at Brookside Funeral Home is amazing. They help us get thru this very difficult time as smooth as possible."
Verified Burial & Memorial Service Customer
September 2019
"The entire experience I had with Brookside Funeral Home was outstanding. From the time they transported my husband's body from our house to the time I returned to pick up his death certificate's following his service, the entire staff treated myself and my family with the utmost respect, kindness and professionalism. Rita Marquez was kind and compassionate as she guided us through the entire process and I never felt like I was being rushed or pressured as I made difficult decisions. I feel that Brookside Funeral Home treated me and my family as if we were their very own family members."
Verified Burial & Memorial Service Customer
August 2019
"Yall have a caring heart."
Verified Burial & Memorial Service Customer
August 2019
"Connie was great & I understood the timeline that we were working with. She even made herself available on her days off."
Verified Customer
August 2019
"Under the circumstance, I have to say this is the BEST experience I could have ever had! Ana, Diana, Marissa, Jarred, Terry, Gabe, & everyone who were involved in this whole process were WONDERFUL! They were all attentive, professional, personable, caring, knowledgeable, compassionate, & supportive. I NEVER felt rushed, pressured, or hassled. I highly recommend Brookside Funeral Home to my friends, family, & even strangers. The General manage, Kineta & manage, Rita must be doing something right. Everyone who works there seems happy & are eager to help! One team!"
Verified Burial & Memorial Service Customer
August 2019
"Awesome"
Verified Burial & Memorial Service Customer
August 2019
"The best part of our experience is that we were treated like family every step of the way. It was the best experience we could have asked for."
Verified Burial & Memorial Service Customer
August 2019
"I had a good experience from start to finish. The staff are kind, professional and are at your reach anytime day or night."
Verified Burial & Memorial Service Customer
August 2019
"This is a very caring and professional Funeral Home. The Cemetery is peaceful and beautiful."
Verified Customer
August 2019
"Diana Welborn, Is the best she had my aunt looking 10 years younger, and even her hair was perfect. Two times to look your best. Your wedding and your funeral. The staff at Brookside is the most kindest and professional anywhere."
Verified Burial & Memorial Service Customer
August 2019
"The compassion and professionalism of all the staff was outstanding. They had all the answers to all our questions. They helped guide us through every step of the process, as this was the first time we had to make arrangements for a loved one."
Verified Burial & Memorial Service Customer
August 2019
"My comment about the DVD prior is enough. Hope no one runs into the same problem. Fix it or give us our money back."
Verified Burial & Memorial Service Customer
August 2019
"Considering the circumstances our experience with Brookside was absolutely everything we expected. We were all treated with respect and dignity. My father had everything preplanned and prepaid. The entire staff met and exceeded our expectations of the entire process. Jenee answered all of our questions immediately and was always available to us. She personally made us feel comfortable with everything we asked for. Our experience couldn't have been any better. I can say with absolute confidence you should contact Brookside if you are in need of funeral services."
Verified Burial & Memorial Service Customer
August 2019
"Jarred's attention to every detail of my mom's service was done in a professional manner but with compassion and caring as well. He anticipated my needs before I even asked. Every staff member that I had contact with was exceptional."
Verified Burial & Memorial Service Customer
July 2019
"EVERYTHING WAS WONDERFUL. IT WAS A VERY BEAUTIFUL EXPERIENCE AND A GREAT SEND OFF FOR MY BELOVED FATHER TO HAVE ALL HIS LOVE ONES THERE WITH HIM."
Verified Burial & Memorial Service Customer
July 2019
"IN GLAD THAT I WAS ABLE TO GET A GREAT EXPERIENCE NOT ONLY FROM THE FUNERAL HOME BUT JENNE LAURENTJONES WAS SUPER SUPER SUPER. SHE WENT WAY BEYOND TO GOT IT RIGHT."
Verified Burial & Memorial Service Customer
July 2019
"THE WORSE THING WAS HIS DEATH CERTIFICATE: IT WAS LEFT UNATTEND UNTIL I HAD TO CALL, AND GET THING GOING, CALL FUNERAL HOME, THAN NURSE AT HOSPICE, THEN HOSPICE PROVIDER"
Verified Burial & Memorial Service Customer
July 2019
"THE KINDNESS WAS A BIG HELP. I LOST MY MOTHER AND TOTALLY LOST, NEVER BEEN THRU ANYTHING LIKE THIS AND WAS ALL MY OWN, MOM LOOKED BEAUTIFUL EVERYTHING WAS NICE AND LOVELY."
Verified Burial & Memorial Service Customer
July 2019
"WAS NOT INFORMED OF CLOSING COST. WE WERE TOLD OF PICTURE, ETC & THE AMT. WHICH WAS INCLUDED IN TOTAL. WE WERE NOT TOLD CLOSING COST, NOR THE AMT. WAS NOT INCLUDED IN TOTAL AMT."
Verified Customer
July 2019
"ITS A BEAUTIFUL PLACE. TREES ARE AMAZING."
Verified Customer
June 2019
"STAFF WAS VERY COMPASSIONATE AND TOOK TIME TO LISTEN TO OUR REQUESTS WITH LOVE. THANK YOU."
Verified Burial & Memorial Service Customer
June 2019
"THE ONLY ISSUE I HAD WAS IT TOOK A LONG TIME TO RECEIVE MY DEATH CERTS. WHICH I UNDERSTAND WAS NOT YOUR FAULT."
Verified Burial & Memorial Service Customer
June 2019
"YOU ALL WERE VERY HELPFUL. THANK YOU"
Verified Burial & Memorial Service Customer
June 2019
"WE PAID FOR AN EXTRA LARGE CASKET. IT DID NOT LOOK LARGE, IT LOOKED EXTRA LONG. NOT EXTRA LARGE. MY WIFE LOOKED TOO COMPACT."
Verified Burial & Memorial Service Customer
June 2019
"BEAUTIFUL PLACE"
Verified Burial & Memorial Service Customer
June 2019
"I WOULD NOT USE THE RECEPTION FACILITY. THEY WERE LATE SETTING UP, FOOD WAS POOR AND THE STAFF THAT SET UP AND SERVED WAS RUDE."
Verified Customer
May 2019
"I WAS VERY SATISFIED WITH THE FUNERAL ARRANGEMENT"
Verified Burial & Memorial Service Customer
May 2019
"PEOPLE & STAFF WERE FRIENDLY & HELPFUL SERVICES WERE GREAT"
Verified Customer
March 2019
"PEOPLE & STAFF WERE FRIENDLY & HELPFUL SERVICES WERE GREAT"
Verified Burial & Memorial Service Customer
March 2019
"STAFF WAS GREAT. VERY CONCERNED WITH THE FAMILIES NEEDS."
Verified Customer
November 2018
"I HAVE MY PREARRANGEMENTS WITH YOU ALREADY AND MARKER!"
Verified Burial & Memorial Service Customer
October 2018
"EVERYONE DID A OUTSTANDING JOB THANK YOU ALL."
Verified Burial & Memorial Service Customer
September 2018
"THE STAFF WAS & IS AWESOME - VERY CARING"
Verified Customer
August 2018
"ABSOLUTELY BEAUTIFUL PLACE."
Verified Customer
August 2018
"IN OUR TIME OF GRIEF, OVER MOMS PASSING, OUR FAMILYS NEEDS WERE MET WITH COMPASSION AND PROFESSIONALISM."
Verified Burial & Memorial Service Customer
August 2018
"OUR FAMILY PLOT IS THERE. MY PARENTS, MY HUSBAND, MY TWIN SISTER AND A PLACE FOR ME. ALL MY UNCLES IN PREVIOUS YEAR ARE BURRIED BY THE CHURCH"
Verified Customer
July 2018
"THE FUNERAL HOME & CEMETERY GROUNDS ARE IMPECCABLE. THE ATTENTION TO DETAIL WAS BEAUTIFUL. WE COULD NOT HAVE ASKED FOR BETTER QUALITY PROFESSIONALISM, AND A MORE CARING STAFF. YOU HELPED US CELEBRATE OUR MOTHERS LIFE WITH HONOR AND DIGNITY."
Verified Burial & Memorial Service Customer
June 2018
"STAFF VERY HELPFUL & ABLE TO SCHEDULE CEREMONY ON OUR REQUESTED DAY"
Verified Customer
June 2018
"The Brookside associates were extremely compassionate, kind and so patient with our family during the services for my mom. Not only during the services but also afterward."
Verified Burial & Memorial Service Customer
May 2018
"I WAS VERY PLEASE WITH EVERYTHING"
Verified Customer
May 2018
"RECEIVED MEMORY BOOK IN WRONG DESIGN BUT WAS IMMEDIATELY CORRECTED"
Verified Burial & Memorial Service Customer
May 2018
"IT WAS A VERY NICE SERVICE. STAFF WAS EXCELLENT."
Verified Customer
May 2018
"STAFF WAS COURTEOUS, RESPECTFUL, KNOWLEDGEABLE AND A PLEASURE TO WORK WITH."
Verified Burial & Memorial Service Customer
May 2018
"ALL OUR FAMILY HAVE USED BROOKSIDE SINCE 1960S. EVERYTHING WAS PRE PLANNED & PAID. WE PAID FOR CASKETS PRAY - OPEN & CLOSE OF GRAVE-SITE. EVERY ONE & EVERYTHING WAS GOOD - UNDER THE CIRCUMSTANCE."
Verified Burial & Memorial Service Customer
March 2018
"MY MOMS SERVICE WAS PRE-PLANNED. WE ONLY HAD TO BUY FLOWERS, OPEN/CLOSING OF GRAVE, DEATH CERTIFICATES - MY FAMILY HAS NUMEROUS PLOTS SINCE THE 1960S. LOTS OF FRIENDS & RELATIVES BURIED HERE."
Verified Customer
March 2018
"MY FATHER & MOTHER WOULD HAVE BEEN PROUD OF PICKING THIS PLACE 40 PLUS YEAR AGO"
Verified Customer
February 2018
"I HAD SEVERAL PEOPLE TELL ME THAT THE SERVICE WAS NICE AND THE CEMETARY WAS BEAUTIFUL AND WELL KEPT"
Verified Burial & Memorial Service Customer
February 2018
"MY MOTHER ALREADY HAD A PLOT PAID FOR NEXT TO MY DAD. I AM PLEASED WITH THE CEMETERY."
Verified Customer
February 2018
"I WOULD SAY THE STAFF WAS EXCELLENT!"
Verified Burial & Memorial Service Customer
February 2018