Verified Customer Reviews
"I was exceptionally satisfied with all aspects of 1st Memorial."
Verified Burial & Memorial Service Customer
September 2020
"We just want to thank Terence and his staff for the kindest help during this difficult time with the loss of our Mother just 7 months after the loss of our Father. He is very helpful and goes over and beyond to accommodate us both times this year. We are very grateful for his help and kindness. Janice Fuller, Roy Gunter and family..."
Verified Burial & Memorial Service Customer
September 2020
"Carolyn was very kind and helpful. She made the experience better than expected. She is so nice!!!!!!!!!"
Verified Burial & Memorial Service Customer
September 2020
"Carolyne Gamble at first memorial in Kelowna was wonderful to talk to and answered all my questions after my mom had passed. My mom had prearranged her cremation with first memorial and was pleased with everything. My mom chose to die at home with MAID so while waiting that hour for the first memorial drivers to transport my mom was pretty tough! your drivers were respectful and I realize now they have a pretty tough job to do on a daily basis. So thank you to everyone involved at first memorial in Kelowna. Sincerely, Donna Noble for my mom Joan Noble"
Verified Burial & Memorial Service Customer
September 2020
"I would highly recommend using First Memorial Funeral Services as there was always someone there when I phoned the office. Tony was very compassionate and explained the entire process and never pressured me in any way with regard to making decisions and handling the payment process etc."
Verified Customer
August 2020
"Very caring people. They made a difficult time so easy. The follow up was also a wonderful touch, knowing there is support should I need it. I highly recommend their services."
Verified Burial & Memorial Service Customer
August 2020
"Very friendly, helpful staff. Dad had a pre-paid cremation and there was no pressure to do anything beyond what he had chosen. With Covid-19 making it hard to get some government paperwork copied and certified for Mom, there was no hesitation for Carolyn and team to help with that."
Verified Customer
August 2020
"All good"
Verified Burial & Memorial Service Customer
July 2020
"I would highly recommend First Memorial to any family needing their services. I felt totally looked after the whole time and did not feel pressured into making decisions I wasn't ready to make. They made a difficult period in my life easier."
Verified Burial & Memorial Service Customer
June 2020
"Very caring and helpful in every aspect"
Verified Burial & Memorial Service Customer
May 2020
"In my experience, First Memorial enables you to decide what kind of service, if any, you would want; what arrangements you want for the disposal of the body; etc. And membership in the Memorial Society of BC offers a significant discount."
Verified Burial & Memorial Service Customer
April 2020
"Terance was very professional and helped us out in every manner that needed to be dealt with, made a very sad time so very nicely."
Verified Burial & Memorial Service Customer
February 2020
"Terence was invaluable with his expertise and knowledge of proper procedure etc. Felt very comfortable talking with him he was very helpful and personable... Janice Fuller"
Verified Burial & Memorial Service Customer
February 2020
"I think that the most valuable aspect of my experience with First Memorial was the staff. I was made to feel special in the sense that I was not just another client to be checked off from their list of jobs to do. Protocols were clearly explained to me and nothing was left to doubt. The whole ensemble of those involved performed with a notable and effortless display of professional grace that only comes with years of experience."
Verified Burial & Memorial Service Customer
November 2019
"As hard of a process that this was dealing with my mom's passing, the whole experience was exceptional. Carolyn was wonderful and made the whole experience nothing like I expected. She let me share stories and she asked questioned of my mom. I can honestly say I think I laughed more sharing stories than I cried that day and for that, I say thank you. Gave me a whole different look at funeral directors."
Verified Burial & Memorial Service Customer
November 2019
"My only critique is on first visit information was too quickly presented. There was a lot to absorb in a time of grief.."
Verified Burial & Memorial Service Customer
November 2019
"Lin and Terrance were both kind, sympathetic, organized and professional. They gave extra help to us when needed that was appreciated. Being organized help the process go fast and smooth."
Verified Burial & Memorial Service Customer
October 2019
"Everyone should prepare early on for the day a loved one will leave us or even for our own demise. It is a fact of life . We all die and having every thing done in advance as far as one can makes everything go smoothly. I takes the stress out of the end journey in our lives. It also makes it so much easier for our loved ones we leave behind."
Verified Burial & Memorial Service Customer
October 2019
"We greatly appreciated the sincerity and compassion we experienced. THANK YOU!"
Verified Burial & Memorial Service Customer
October 2019
"Our mother passed over a long weekend and we called in a Sunday to set up some arrangements and we had someone call us back within a few minutes on a long weekend. They answered so many questions and were super helpful. When we got into the funeral home, we dealt with Terence and he really was awsome. He was great at putting us at ease and answered all of our questions. He knew we had a budget to work with and he was amazing at pointing us in the right direction and really went above and beyond for us. Every time I called, he always made himself available, which was a huge relief! At the day of the service, it was set up exactly how I imagined I wanted it to look and our mom would have been proud. We are very thankful for the peace of mind service they gave us and how they made it so easy during the hardest moments of our life."
Verified Burial & Memorial Service Customer
October 2019
"I dealt with Terance twice this year on 2 different people who had passed away. Both experiences were good. I also have made my own arrangements in advance with First Memorial."
Verified Burial & Memorial Service Customer
October 2019
"experience was very good,will use you again, but hopefully not to soon."
Verified Burial & Memorial Service Customer
October 2019
"Toni was very easy to talk to and walked me through the process step by step. She made me feel calmer and more in control during a difficult time."
Verified Burial & Memorial Service Customer
September 2019
"As most people probably know, losing a child is probably the worst thing a parent could go through in a life time. All I can say is that how I was treated at First Memorial by Carolyn was outstanding."
Verified Burial & Memorial Service Customer
September 2019
"Very professional and prompt interactions. Would highly recommend."
Verified Burial & Memorial Service Customer
August 2019
"Carolyne is exceptional at her job, she was kind, compassionate and considerate throughout the whole process! I highly recommend this company!"
Verified Burial & Memorial Service Customer
August 2019
"Our funeral director Terance was awesome he covered ever item top notch and went above and beyond for our family"
Verified Burial & Memorial Service Customer
August 2019
"VERY IMPREST AND OVERALL CARE AND COMPASSION"
Verified Burial & Memorial Service Customer
July 2019
"THANK YOU FOR YOUR PROMPT & GREAT WORK TO ..."
Verified Burial & Memorial Service Customer
June 2019
"PLANNING MY OWN ARRANGEMENT WITH 1ST MEMORIAL."
Verified Burial & Memorial Service Customer
September 2018
"THANKS FOR ALL YOU HELP!"
Verified Burial & Memorial Service Customer
September 2018
"I WAS VERY PLEASED WITH THE OVERALL SERVICE AS WAS OUR FAMILY."
Verified Burial & Memorial Service Customer
July 2018
"WE WILL BE PRE-ARRANGING OUR SERVICES BECAUSE IT MAKES IT EASIER FOR THE CHILDREN"
Verified Burial & Memorial Service Customer
July 2018
"THE STAFF WERE VERY UNDERSTANDING & COMPASSIONATE."
Verified Burial & Memorial Service Customer
June 2018
"TOTALLY PROFESSIONAL, VERY EFFICIENT"
Verified Burial & Memorial Service Customer
June 2018
"WILL BE CONTACTING THE HOME IN THE NEXT YEAR OR WE DISCUSS PREARRANGEMENT"
Verified Burial & Memorial Service Customer
June 2018
"VERY HAPPY WITH ALL STAFF AND THE MINISTER WILL RECOMMEND TO ALL."
Verified Burial & Memorial Service Customer
May 2018
"MY MOTHERS CELEBRATION OF LIFE WAS GRACIOUS AND RESPECFUL. IT PROVIDED CLOSURE FOR OUR FAMILY AND WE WERE VERY SATISFIED WITH THE SERVICE MANY THANKS!"
Verified Burial & Memorial Service Customer
May 2018
"ALL WENT VERY SMOOTHLY"
Verified Burial & Memorial Service Customer
May 2018
"FROM START TO COMPLETION MY EXPERIENCE WAS EXCEPTIONAL. THE SERVICE PROVIDED REDUCED ANY CONCERN I HAD AS TO WHAT I NEEDED TO DO. THE PERSONAL CALL WAS APPRECIATED. A VERY GOOD EXPERIENCE DURING A SAD TIME."
Verified Burial & Memorial Service Customer
April 2018
"VERY HELPFUL AND PROFESSIONAL SERVICE ANSWERED ANY QUESTIONS AND PROVIDED HELP & INFORMATION ABOUT THINGS I HAD NO KNOWLEDGE ABOUT."
Verified Burial & Memorial Service Customer
April 2018
"CARING, WARM, FRIENDLY PROFESSIONAL STAFF. THEY MADE IT."
Verified Burial & Memorial Service Customer
March 2018
"STAFF WERE VERY HELPFUL AND FRIENDLY"
Verified Burial & Memorial Service Customer
February 2018
"EVERYTHING WAS DONE VERY PROFFESSIONALY THANK YOU!"
Verified Burial & Memorial Service Customer
February 2018
"I WAS VERY PLEASED WITH EVERYTHING"
Verified Burial & Memorial Service Customer
February 2018
"MY EXPERIENCE WAS NOCHING OUT FULLY OF LOVING AND CONSIDERATE STAFF WHO MADE IT SO COMFORTING."
Verified Burial & Memorial Service Customer
February 2018
The Kelowna branch of 
The addition of a fully serviced reception facility gives us the ability to better continue to offer unique and customized ways to celebrate our families love ones. We are able to provide high end catering options as well as coffee and tea services. We believe our associates can help create the perfect tribute for your family.
