Verified Customer Reviews
"My father recently passed, following my mother who left us 6 years ago. My parents pre-organised everything with First Memorial. This made the events effortless for the family at times of great emotional difficulty and ensured we knew our parents wishes were followed exactly. I will do this myself."
Verified Cremation Customer
July 2021
"Exceptional courteous, professional staff who bring the qualities of compassion, warmth and understanding to the difficult process of dealing with a loved one's death."
Verified Cremation Customer
July 2021
"Wonderful caring people!"
Verified Cremation Customer
June 2021
"First Memorial was wonderful especially Caroline Gamble who handled everything so nicely. Caroline was kind and compassionate. All details were handled with a high level care and attention to detail. Our family would like to thank you as you made everything easier during a very difficult time."
Verified Burial & Memorial Service Customer
June 2021
"First Memorial staff in all capacities are professional, kind and caring. They make a terribly hard experience a little more bearable. Thank you, First Memorial."
Verified Cremation Customer
May 2021
"Honestly each moment of connecting with each person was outstanding! I felt heard and cared for right from the first phone call. I was in a state of shock and Carolyne Gamble helped me so much to feel better instantly. When I went in I met with Carolyne and I was shocked by her ability to sense what I needed with a presence of love and care. I brought my son with me and she was so incredibly kind and thoughtful and made us both feel calm and looked after. We both felt so blessed. She looked after each step with incredible precision, efficiency and focused care. I did not have to worry about a thing at any time during the process. Whenever I had a question she was there with the exact answer that I needed. I love her spirit, energy and character of who she is. I appreciate her ability to customize my experience and take ALL the stress out of the journey of letting go of my Mom. I would and have already recommended Carolyne Gamble and First Memorial to many people with confidence and conviction. It honestly was the most kind, caring, compassionate, gracious experience I could have ever asked for. I did not expect it to be so easy and I am so grateful. I thank First Memorial for having such great leadership and thank Carolyne for making such a positive difference in my life!"
Verified Cremation Customer
April 2021
"Having made arrangements in advance was a very wise decision"
Verified Cremation Customer
April 2021
"The arrangements and business at hand were all done in such a professional and sincere way that I was relieved of any anxieties or pressures I felt before going in to Dignity Memorial ( First Memorial) in Kelowna."
Verified Cremation & Memorial Service Customer
April 2021
"The process of calling First Memorial after my mom passed and the paper work that followed was very streamlined leaving us with no worries as everything was taken care of."
Verified Cremation Customer
March 2021
"My dad was always a 'mater of fact' kind of guy. When he pre-planned his funeral arrangements about 25 years ago, and then would talk about his and mom's final resting spot, it was always a little distracting. But over time, I learned to laugh about it with him, because it is a fact of life. But recently, when he passed suddenly, with the Covid restrictions and my mom's fragile health, how do you thank someone for that? What a gift, one call, words can not even begin to explain how much stress was taken away at a moment when I was not sure I could handle any more! Thank you dad, and thank you First Memorial and Lake View Cemetery . I heard someone on a add many years ago saying that pre-planned funeral arraignments are a gift. Now I understand, I will be doing the same."
Verified Cremation Customer
March 2021
"Exceptionnel customer service"
Verified Cremation Customer
February 2021
"The Staff was so very helpful and gave the impression that they really cared about my Mother and our family, even though they hardly knew us. It was as enjoyable and experience as possible when dealing with the loss of a loved one."
Verified Cremation Customer
February 2021
"We would recommend contacting you to arrange services on a pre-arranged and prepaid funeral expenses before a death in the family occurs. This removes the added pressure on the Executor and family members having to deal with finances and allows the family to concentrate fully on dealing the loss of their loved one."
Verified Customer
February 2021
"Very helpful & informative people to deal with."
Verified Cremation Customer
January 2021
"Please feel free to share above."
Verified Cremation Customer
January 2021
"I found Carolyne was extremely helpful, patient and certainly not exerting any pressure; making suggestions of ways I could personalize the after care for my loved one."
Verified Cremation & Memorial Service Customer
January 2021
"Terence Coderre was extremely empathetic and responsive to my family's needs. He was quick to reply to phone calls and emails. He and the cemetary staff made a difficult time so much less stressful."
Verified Burial & Memorial Service Customer
December 2020
"I felt like I had been taken care of with the care and empathy needed at one of the most difficult times I have ever experienced."
Verified Burial & Memorial Service Customer
November 2020
"We are grateful for the attention, care and compassion provided by First and Terence. As relative newcomers to Kelowna, and in the midst of Covid, we had no idea what to do after our loved one died at KGH. Terence took care of everything and guided us through decisions. Provision of grief support and tools for settling government administrative tasks were greatly appreciated"
Verified Cremation Customer
November 2020
"I left feeling better than when I walked in."
Verified Cremation Customer
November 2020
"I would and have recommended First memorial funeral home to deal with.The staff go far and beyond to make your experience very special and personalized and guide you through the process with compassion from the beginning to end Jeanine Keilback"
Verified Burial & Memorial Service Customer
November 2020
"Our family felt your team provided an exceptional level of care and attention to every detail. They guided us with extreme professionalism and were very compassionate."
Verified Cremation & Memorial Service Customer
October 2020
"The service, care, responsiveness and assistance received from Carolyn Gamble at First Memorial Funeral Home was exceptional in every way. She helped me get through a very difficult loss and had everything taken care of beautifully, in record time. I truly am grateful."
Verified Cremation & Memorial Service Customer
October 2020
"I was exceptionally satisfied with all aspects of 1st Memorial."
Verified Cremation & Memorial Service Customer
September 2020
"We just want to thank Terence and his staff for the kindest help during this difficult time with the loss of our Mother just 7 months after the loss of our Father. He is very helpful and goes over and beyond to accommodate us both times this year. We are very grateful for his help and kindness. Janice Fuller, Roy Gunter and family..."
Verified Cremation Customer
September 2020
"Carolyn was very kind and helpful. She made the experience better than expected. She is so nice!!!!!!!!!"
Verified Cremation Customer
September 2020
"Carolyne Gamble at first memorial in Kelowna was wonderful to talk to and answered all my questions after my mom had passed. My mom had prearranged her cremation with first memorial and was pleased with everything. My mom chose to die at home with MAID so while waiting that hour for the first memorial drivers to transport my mom was pretty tough! your drivers were respectful and I realize now they have a pretty tough job to do on a daily basis. So thank you to everyone involved at first memorial in Kelowna. Sincerely, Donna Noble for my mom Joan Noble"
Verified Cremation Customer
September 2020
"I would highly recommend using First Memorial Funeral Services as there was always someone there when I phoned the office. Tony was very compassionate and explained the entire process and never pressured me in any way with regard to making decisions and handling the payment process etc."
Verified Customer
August 2020
"Very caring people. They made a difficult time so easy. The follow up was also a wonderful touch, knowing there is support should I need it. I highly recommend their services."
Verified Cremation Customer
August 2020
"Very friendly, helpful staff. Dad had a pre-paid cremation and there was no pressure to do anything beyond what he had chosen. With Covid-19 making it hard to get some government paperwork copied and certified for Mom, there was no hesitation for Carolyn and team to help with that."
Verified Customer
August 2020
"All good"
Verified Cremation Customer
July 2020
"I would highly recommend First Memorial to any family needing their services. I felt totally looked after the whole time and did not feel pressured into making decisions I wasn't ready to make. They made a difficult period in my life easier."
Verified Cremation Customer
June 2020
"Very caring and helpful in every aspect"
Verified Cremation Customer
May 2020
"In my experience, First Memorial enables you to decide what kind of service, if any, you would want; what arrangements you want for the disposal of the body; etc. And membership in the Memorial Society of BC offers a significant discount."
Verified Cremation Customer
April 2020
"Terance was very professional and helped us out in every manner that needed to be dealt with, made a very sad time so very nicely."
Verified Burial & Memorial Service Customer
February 2020
"Terence was invaluable with his expertise and knowledge of proper procedure etc. Felt very comfortable talking with him he was very helpful and personable... Janice Fuller"
Verified Cremation Customer
February 2020
"I think that the most valuable aspect of my experience with First Memorial was the staff. I was made to feel special in the sense that I was not just another client to be checked off from their list of jobs to do. Protocols were clearly explained to me and nothing was left to doubt. The whole ensemble of those involved performed with a notable and effortless display of professional grace that only comes with years of experience."
Verified Cremation & Memorial Service Customer
November 2019
"As hard of a process that this was dealing with my mom's passing, the whole experience was exceptional. Carolyn was wonderful and made the whole experience nothing like I expected. She let me share stories and she asked questioned of my mom. I can honestly say I think I laughed more sharing stories than I cried that day and for that, I say thank you. Gave me a whole different look at funeral directors."
Verified Cremation Customer
November 2019
"My only critique is on first visit information was too quickly presented. There was a lot to absorb in a time of grief.."
Verified Cremation Customer
November 2019
"Lin and Terrance were both kind, sympathetic, organized and professional. They gave extra help to us when needed that was appreciated. Being organized help the process go fast and smooth."
Verified Cremation Customer
October 2019
"Everyone should prepare early on for the day a loved one will leave us or even for our own demise. It is a fact of life . We all die and having every thing done in advance as far as one can makes everything go smoothly. I takes the stress out of the end journey in our lives. It also makes it so much easier for our loved ones we leave behind."
Verified Cremation Customer
October 2019
"We greatly appreciated the sincerity and compassion we experienced. THANK YOU!"
Verified Cremation Customer
October 2019
"Our mother passed over a long weekend and we called in a Sunday to set up some arrangements and we had someone call us back within a few minutes on a long weekend. They answered so many questions and were super helpful. When we got into the funeral home, we dealt with Terence and he really was awsome. He was great at putting us at ease and answered all of our questions. He knew we had a budget to work with and he was amazing at pointing us in the right direction and really went above and beyond for us. Every time I called, he always made himself available, which was a huge relief! At the day of the service, it was set up exactly how I imagined I wanted it to look and our mom would have been proud. We are very thankful for the peace of mind service they gave us and how they made it so easy during the hardest moments of our life."
Verified Cremation & Memorial Service Customer
October 2019
"I dealt with Terance twice this year on 2 different people who had passed away. Both experiences were good. I also have made my own arrangements in advance with First Memorial."
Verified Cremation Customer
October 2019
"experience was very good,will use you again, but hopefully not to soon."
Verified Cremation Customer
October 2019
"Toni was very easy to talk to and walked me through the process step by step. She made me feel calmer and more in control during a difficult time."
Verified Cremation & Memorial Service Customer
September 2019
"As most people probably know, losing a child is probably the worst thing a parent could go through in a life time. All I can say is that how I was treated at First Memorial by Carolyn was outstanding."
Verified Cremation & Memorial Service Customer
September 2019
"Very professional and prompt interactions. Would highly recommend."
Verified Burial & Memorial Service Customer
August 2019
"Carolyne is exceptional at her job, she was kind, compassionate and considerate throughout the whole process! I highly recommend this company!"
Verified Cremation Customer
August 2019
"Our funeral director Terance was awesome he covered ever item top notch and went above and beyond for our family"
Verified Cremation & Memorial Service Customer
August 2019
"VERY IMPREST AND OVERALL CARE AND COMPASSION"
Verified Cremation Customer
July 2019
"THANK YOU FOR YOUR PROMPT & GREAT WORK TO ..."
Verified Cremation Customer
June 2019
"PLANNING MY OWN ARRANGEMENT WITH 1ST MEMORIAL."
Verified Burial & Memorial Service Customer
September 2018
"THANKS FOR ALL YOU HELP!"
Verified Cremation Customer
September 2018
"WE WILL BE PRE-ARRANGING OUR SERVICES BECAUSE IT MAKES IT EASIER FOR THE CHILDREN"
Verified Cremation Customer
July 2018
"I WAS VERY PLEASED WITH THE OVERALL SERVICE AS WAS OUR FAMILY."
Verified Cremation Customer
July 2018
"THE STAFF WERE VERY UNDERSTANDING & COMPASSIONATE."
Verified Cremation Customer
June 2018
"TOTALLY PROFESSIONAL, VERY EFFICIENT"
Verified Cremation Customer
June 2018
"WILL BE CONTACTING THE HOME IN THE NEXT YEAR OR WE DISCUSS PREARRANGEMENT"
Verified Cremation Customer
June 2018
"VERY HAPPY WITH ALL STAFF AND THE MINISTER WILL RECOMMEND TO ALL."
Verified Cremation & Memorial Service Customer
May 2018
"MY MOTHERS CELEBRATION OF LIFE WAS GRACIOUS AND RESPECFUL. IT PROVIDED CLOSURE FOR OUR FAMILY AND WE WERE VERY SATISFIED WITH THE SERVICE MANY THANKS!"
Verified Cremation Customer
May 2018
"ALL WENT VERY SMOOTHLY"
Verified Cremation Customer
May 2018
"FROM START TO COMPLETION MY EXPERIENCE WAS EXCEPTIONAL. THE SERVICE PROVIDED REDUCED ANY CONCERN I HAD AS TO WHAT I NEEDED TO DO. THE PERSONAL CALL WAS APPRECIATED. A VERY GOOD EXPERIENCE DURING A SAD TIME."
Verified Cremation Customer
April 2018
"VERY HELPFUL AND PROFESSIONAL SERVICE ANSWERED ANY QUESTIONS AND PROVIDED HELP & INFORMATION ABOUT THINGS I HAD NO KNOWLEDGE ABOUT."
Verified Cremation Customer
April 2018
"CARING, WARM, FRIENDLY PROFESSIONAL STAFF. THEY MADE IT."
Verified Cremation Customer
March 2018
"STAFF WERE VERY HELPFUL AND FRIENDLY"
Verified Cremation Customer
February 2018
"EVERYTHING WAS DONE VERY PROFFESSIONALY THANK YOU!"
Verified Cremation & Memorial Service Customer
February 2018
"I WAS VERY PLEASED WITH EVERYTHING"
Verified Cremation Customer
February 2018
"MY EXPERIENCE WAS NOCHING OUT FULLY OF LOVING AND CONSIDERATE STAFF WHO MADE IT SO COMFORTING."
Verified Burial & Memorial Service Customer
February 2018