Verified Customer Reviews
"When you lose a loved one you are very vulnerable For me the lady Beatriz MartÃn and Dn Luis ... they gave me all the support and confidence ... plus the comfort of being able to unload my pain and they helped me to make everything more comfortable and to be satisfied with the services of the funeral home They gave me information and help the oases to follow Otherwise everything was on time I am his eternal grateful May god bless you always"
Verified Burial & Memorial Service Customer
June 2021
"My family will always be very grateful with Debbie and the support she gave us. She was there for us, with her words and kindness. The staff was also great. Thank you Debbie for your time and love."
Verified Burial & Memorial Service Customer
March 2021
"Caballero Rivero provides an outstanding service. The personnel is very knowledgest of the clients needs and very compassionate. I highly recommend their services."
Verified Burial & Memorial Service Customer
March 2021
"At Caballero, Expect to be treated warm and caringly, as if you are family and not just a customer. Expect respectful consideration of you unique tastes, personality and family style. Expect personal service. Ileana, Lynn and Orlando delivered on all counts."
Verified Burial & Memorial Service Customer
March 2021
"EVerything was outstanding"
Verified Burial & Memorial Service Customer
February 2021
"Our experience was very very pleasant at Caballero of little Havana and the staff was very profesional and very understanding of our pain thank you"
Verified Burial & Memorial Service Customer
February 2021
"Raiza from the cementary was awesome, she responded all my calls and text, she went all out to make sure our family was taken care, the service at the cementary was about 1 hr. We never felt pressure to finish, the director (a lady) was also amazing, caring and very patience with us. Both of them made this moment unforgettable and special.. Thank you"
Verified Burial & Memorial Service Customer
February 2021
"Overall, great service!"
Verified Burial & Memorial Service Customer
January 2021
"Very professional staff. All the staff were very helpful."
Verified Burial & Memorial Service Customer
December 2020
"Everything was perfect!!"
Verified Burial & Memorial Service Customer
December 2020
"Our mom passed recently. In her wisdom to ensure we would not be burdened, she had purchased all her funeral arrangements many years ago. It was a relief to not have to address this plus we knew everything was as she wanted it. The staff delivered on the contract and was great in implementing her wishes. They did a beautiful job preparing her. Her casket was presidential quality. She was a great lady and the funeral home made certain she went in style and we know she is happy. Thank you for helping us send her off."
Verified Burial & Memorial Service Customer
December 2020
"The complete team at Cabellero Rivero Funeral Little Havana were excellent. From the beginning of the process I could not ask for a more comfortable, dignified experience in handling the final request of my Papi. During my telephone communication and in personal visits the staff demonstrated professional knowledge. My conversation we're always handle with kindness and sincere delivery of my loss. Thank you Albert, Aura, Corina and Lazara! .....and a special island thank you to Debbie! Great Job! Great Team! Sincerely, Edric de la Cruz"
Verified Burial & Memorial Service Customer
November 2020
"Please provide hand sanitizer stations in the casket room, the hall entrance to the casket room and near 2nd floor elevator."
Verified Burial & Memorial Service Customer
October 2020
"After the sudden death of a dear relative, I called the funeral home and they were very helpful during the process of picking up the body."
Verified Burial & Memorial Service Customer
September 2020
"Thank you to all of you at Caballero's At one of the saddest times in my family's life you made it better and you were there for us. Thank you, for your continuous support and assistance. Gracias"
Verified Burial & Memorial Service Customer
September 2020
"We were disappointed that there is no indication that your facility on Douglas Road has been closed. We believed that it was still open and we were making an appointment for that location. When we arrived we found out it was closed and that we should go to your facility on 8th Street. That turned out well, but it was a little nerve wracking."
Verified Burial & Memorial Service Customer
September 2020
"The staff & the service was outstanding. They all went out of their way to answer all my questions, were very courteous & I would highly recommend their services to my friends & family."
Verified Burial & Memorial Service Customer
September 2020
"Lazara was amazing honestly. Hard thing to go through but she made me feel ok."
Verified Burial & Memorial Service Customer
September 2020
"A serious and experienced service"
Verified Burial & Memorial Service Customer
August 2020
"Very nice experience and staff."
Verified Burial & Memorial Service Customer
August 2020
"I will recommended this place sincerely to anybody that have to go thru this painful time You will be treated kindly and with compassion ."
Verified Burial & Memorial Service Customer
August 2020
"Greetings Caballero Rivero Just a note to Thank Everyone at Caballero Rivero Little Havana for their assistance in the preparation of my mother Martha Morera's Memorial Services. Every detail was thought of in a very well organized way and with an excellent professionalism. On behalf of my Mother and Me we are eternally grateful. Dania M Morera Rodriguez-Cuesta"
Verified Burial & Memorial Service Customer
August 2020
"Given the difficult times we are experiencing with COVID-19, Caballero Rivero Little Havana will assist you during a difficult time to make arrangements for your loved one. Their professionalism combined with the required social distancing guidelines will provide you with a safe environment at a time of loss and grief."
Verified Burial & Memorial Service Customer
August 2020
"Very professional"
Verified Burial & Memorial Service Customer
August 2020
"Many people in my family have had the services of this funeral home and I am satisfied"
Verified Burial & Memorial Service Customer
July 2020
"TOP OF THE LINE SERVICE AND FANTASTIC EMPLOYEES AT CABALLERO RIVERO LITTLE HAVANA."
Verified Burial & Memorial Service Customer
July 2020
"My grandmother passed away on the evening of June 18th. She was in Texas with my mother when she passed. Karina took the phone call when I called to make arrangements for my grandmother... she was calm, comforting and extremely patient and empathetic with me. She even took the time to follow up with me to ensure I was ok. Beatriz walked me through the whole process with my grandmother and assured me that her transfer from Texas to Miami would be taken care of with care and dignity. She followed up with me and showed an extreme amount of patience with me and the many questions I had. She was an incredible support and made me feel at ease. Ozzie as well was amazing! We were unable to get a mass for my grandmother because of COVID and he pulled through for us. I can't thank this team enough for making an emotional process for my family and I as peaceful, easy and comforting as it was. You all should be proud of this amazing team that you have! Thank you from the bottom of our hearts"
Verified Burial & Memorial Service Customer
July 2020
"Thank you to Lynn Girard Ortiz and the staff of Caballero Rivero Little Habana for turning this usual painful experience into a memorable one. The ambiance, prays and video of my Father's life helped ease the pain. This funeral home is the best place to view your loved ones. 100% satisfied."
Verified Burial & Memorial Service Customer
June 2020
"Outstanding service overall."
Verified Burial & Memorial Service Customer
June 2020
"The funeral director Lynn was absolutely wonderful, very caring, helpful and compassionate. They were in constant contact with me informing me of every step taken by them. Miguel Cardenas from the cemetery was very compassionate and treated us as family. He stayed through my mother in law's service. Luis was also in contact with me during the process. I highly recommend this funeral home and cemetery."
Verified Burial & Memorial Service Customer
June 2020
"The prices of the food packages are expensive $225 . And the coffe $775 . No way ."
Verified Burial & Memorial Service Customer
May 2020
"Great service"
Verified Burial & Memorial Service Customer
May 2020
"Rrally you were the best alternative. Very good work"
Verified Burial & Memorial Service Customer
May 2020
"I Highly recommend Caballero Funeral in Little Havana, The Respect for the Family is beautiful, and they want to make sure that your Happy and satisfied with all the Arrangements. with your Love one that has Passed away... Thank You very much for your Services Caballero Funeral in Little Havana... Sincerely... Mirta BLanco."
Verified Burial & Memorial Service Customer
April 2020
"All was very good"
Verified Burial & Memorial Service Customer
April 2020
"Very Professional"
Verified Burial & Memorial Service Customer
April 2020
"Giving the unprecedented situation that exists because of the covic- 19 pandemic The staff was amazing Thank you"
Verified Burial & Memorial Service Customer
April 2020
"Everyone made sure that I didn't need to worry about anything, from Joe Jimenez to Osiris Ibanez were wonderful in a time of difficulty . Thank You"
Verified Burial & Memorial Service Customer
March 2020
"Beautiful"
Verified Burial & Memorial Service Customer
March 2020
"Beatriz Martin and the entire staff at Caballero Rivero on Calle 8 were outstanding in their service, attention to detail and sensitive care of our family and friends. I would even highly recommend returning for my own funeral... I just hope it's not anytime in the near future. ;-)"
Verified Burial & Memorial Service Customer
February 2020
"It was an excellent service in everything. As my Mother deserved, THANKS."
Verified Burial & Memorial Service Customer
February 2020
"From the funeral home staff to the cemetery staff, they were very professional, and made this hard time for our family a little easier to maneuver and get through because of their assistance. I appreciate and thank everyone for everything that was done for my family during this time."
Verified Burial & Memorial Service Customer
February 2020
"The service was incredible. They made it simple and applied no pressure. Very helpful in helping make all my decisions."
Verified Burial & Memorial Service Customer
January 2020
"Caring, compassionate & polite staff. The funeral director was able to coordinate all services quickly & professionally. Excellent coordination between funeral home & cemetery staff. Excellent cemetery office staff & park staff. The staff made this difficult time a lot easier for our whole family."
Verified Burial & Memorial Service Customer
January 2020
"Very clean and very professional and service was great"
Verified Burial & Memorial Service Customer
January 2020
"It makes all the difference to make arrangements ahead of time- gives you more space ti grieve."
Verified Burial & Memorial Service Customer
January 2020
"The customer service is very professional and knowledgeable. They helped and followed up on all the aspects as needed. The funeral home environment was very quiet and peaceful supported by the staff, exceptional."
Verified Burial & Memorial Service Customer
December 2019
"We had a prepaid plan and we had no pressure to purchase things we didn't need, although offers were made. We were treated with professionalism and care."
Verified Burial & Memorial Service Customer
November 2019
"I would appreciate it if it would appear aoynonyouuslyl"
Verified Burial & Memorial Service Customer
October 2019
"Excellent very friendly and adequate attention with family members"
Verified Burial & Memorial Service Customer
October 2019
"The only issue was that no one informed me prior to picking up my mothers ashes, that the funeral home would put my mother in a chapel, so therefore, my kids, nor my loved ones were able to appreciate that final moment. The chapel was arranged beautifully just for her! Thanks again!"
Verified Burial & Memorial Service Customer
October 2019
"I was very impressed of the way they prepared my father he look just perfect, also all the staff was excellent with respect all the time that we were there very impressed when we were going to the cementerie that once we walk out of the elevator with so much pain for our lost, every single person of the staff were standing together dress in black and showing so much respect that I could help crying never saw that before in any other Funeral Home I feel that Caballero Rivero is 100% quality services."
Verified Burial & Memorial Service Customer
October 2019
"SCI Funeral Home Director Lynnn is an amazing person who took care of our needs in such trying times. Thank you so much for this."
Verified Burial & Memorial Service Customer
October 2019
"The family is very pleased at how everything turned out. Thank you."
Verified Burial & Memorial Service Customer
September 2019
"Professional and compassionate service with no sales pressure."
Verified Burial & Memorial Service Customer
August 2019
"Very compassionate"
Verified Burial & Memorial Service Customer
August 2019
"Lynn, Luis and Orlando were so dedicated to my family and there needs, very professional and courteous."
Verified Burial & Memorial Service Customer
August 2019
"VERY SATISFIED WITH SERVICE & PROFESSIONALISM"
Verified Burial & Memorial Service Customer
July 2019
"THE KINDNESS AND PROFESSIONALISM OF THE FUNERAL DIRECTOR AS WELL AS THE STAFF WAS UNBELIEVABLE THANK YOU FOR BEING SO COMPASSIONATE DURING OUR TIME OF NEED."
Verified Burial & Memorial Service Customer
July 2019
"EXCELENT SERVICE, EXCELENTS PROFESSIONALS THANK YOU."
Verified Burial & Memorial Service Customer
July 2019
"VERY SATISFIED WITH SERVICE & EVERYONE THERE."
Verified Burial & Memorial Service Customer
July 2019
"ASSISTANCE WITH ALL OF THE DETAILS OF MY FATHERS FUNERAL WERE EXCELLENT."
Verified Burial & Memorial Service Customer
July 2019
"THE ... IS VERY APPROPRIATE AND WELL DESIGNED. THE CARE AND ATTENTION THE STAFF PROVIDES IS EXCELLENT. THE SERVICE THEY OFFER IS VERY PROFESSIONAL."
Verified Burial & Memorial Service Customer
June 2019
"PROFESSIONALLY DONE"
Verified Burial & Memorial Service Customer
June 2019
"EVERYTHING WAS EXCELLENT!"
Verified Burial & Memorial Service Customer
May 2019
"SUPER SERVICE VERY KIND AND UNDERSTANDING."
Verified Burial & Memorial Service Customer
April 2019
"JUST TO THANK FOR THE RECEIVED HELP AND ATTENTION THAT WE HAVE."
Verified Burial & Memorial Service Customer
April 2019
"ALL ASPECTS, VERY PROFESSIONAL/PERSONABLE"
Verified Burial & Memorial Service Customer
March 2019
"EXCELLENT SERVICE AT A REASONABLE COST."
Verified Burial & Memorial Service Customer
March 2019
"ON THE MOMENTS OF GRIVE THEY TAKE ADVANTAGE OF SITUATION TO ADD EXTRA FEES"
Verified Burial & Memorial Service Customer
February 2019
"DESPITE THE FACT, THAT MY FAMILY HAD VERY ... REQURIEMENTS AL SERVICES, ALL NEEDS WERE ... PERFECTLY, PLEASENTLY AND PROFESSIONALLY"
Verified Burial & Memorial Service Customer
January 2019
"FUNERAL DIRECTOR WAS NEW TRANSFER FROM ORLANDO YET WAS EXCELLENT"
Verified Burial & Memorial Service Customer
January 2019
"EXCELLENT!"
Verified Burial & Memorial Service Customer
November 2018
"SERVICES FOR MY HUSBAND AND MY MOTHER WAS EXCELLENT"
Verified Burial & Memorial Service Customer
November 2018
"I DO NOT LIVE CLOSE. THANK YOU!"
Verified Burial & Memorial Service Customer
October 2018
"EXTREMELY SATISFIED"
Verified Burial & Memorial Service Customer
October 2018
"EVERYTHING WAS PERFECT EXCEPT THE CLERGYMAN DIDNT MENTION FAULTY MEMBERS REQUESTED - THERE WAS NOT MICROWAVE TO HEAT UP COFFEE PLAN PURCHASED"
Verified Burial & Memorial Service Customer
July 2018
"EVERYONE WAS VERY PROFESSIONAL AND HELPFULL OUTSTANDING."
Verified Burial & Memorial Service Customer
July 2018
"THE SERVICES AND STAFF EXCEDEED EXPECTATION EVERYTHING WAS EXCELLENT. THANK YOU!"
Verified Burial & Memorial Service Customer
July 2018
"ONE NEGATIVE ITEM WILL BE THE LACK OF COMMUNICATION BETWEEN THE FUNERAL HOME & THE CEMENTARY. ALSO THE TIME IT TOOK TO SCHEDULE THE BURIAL."
Verified Burial & Memorial Service Customer
June 2018
"SURPRISED AT LACK OF COORDINATION BETWEEN STAFF CONCERNING RELIGIOUS RITUALS AT VIEWING AT VIEWING ACROSS HALL FROM MY MOTHERS"
Verified Burial & Memorial Service Customer
June 2018
"VERY SATISFIED"
Verified Burial & Memorial Service Customer
May 2018
"I HAD VERY GOOD TREATMENT, SHOWED PROFESSIONALISM, EVERYTHING WAS PUNCTUAL AND WE WERE VERY SATISFIED IN ALL THE SERVICES. YOU RECOMMEND IT TO EVERYTHING."
Verified Burial & Memorial Service Customer
May 2018
"THIS WAS MY FIRST EXPERIENCE WITH FUNERAL ARRANGEMENTS. EVERYTHING WENT OUTSTANDING WELL."
Verified Burial & Memorial Service Customer
April 2018
"AN EXTRAORDINARY FUNERAL HOME WITH A LOT OF PROFESSIONALISM"
Verified Burial & Memorial Service Customer
March 2018