Verified Customer Reviews
"Everything was done in a professional manner and yet every consideration and action seemed so personal. Everything and everyone were absolutely wonderful to us."
Verified Burial & Memorial Service Customer
January 2021
"Our representative, Maria, was efficient, competent, empathetic and extremely kind."
Verified Burial & Memorial Service Customer
December 2020
"Being a rabbi and officiating at funerals. I Believe Riverside is beyond compare"
Verified Burial & Memorial Service Customer
December 2020
"Riverside Memorial recently handled the arrangements for my mother. Having previously used Riverside for my grandparents and father I was fully confident in their abilities but the service my family and I received was beyond our expectations. Rae, Maria, and numerous others who's names I do not know, made a very difficult time much easier. I especially want to take the time to commend our funeral director Raymond and the rabbi you choose for us. They were the perfect balance of professional and personable."
Verified Burial & Memorial Service Customer
November 2020
"I think when the time of the service was told to us, your staff should have known the staff of the cemetery had lunch between 12:00 and 1:00. They should have known not to have advise our friends who were watching on zoom, that the service would begin at 1:00. The grave diggers had to prepare the grave."
Verified Burial & Memorial Service Customer
January 2021
"Joel Simon was extremely helpful. His response time was incredible and he took all the pressure and stress of the situation onto his shoulders and allowed the family to focus on our loved one. I cannot praise him enough."
Verified Burial & Memorial Service Customer
September 2020
"I am extremely grateful to Nicholas, Maria, and the entire staff at Riverside Memorial for their professionalism and compassion, thus making a very difficult time less so."
Verified Burial & Memorial Service Customer
September 2020
"Rae Brown, Angela, Nick and the crew were amazing during a very upsetting time. Thank you"
Verified Burial & Memorial Service Customer
September 2020
"Burying parents is a very sad experience. I lost both of mine within a year. The compassion and care that everyone at Riverside gave me was of great support to me. They are professionals and very gifted in what they do. For them this is a labor of love. The kindness had helped me through both difficult times."
Verified Burial & Memorial Service Customer
August 2020
"Under Covid-19 they worked with us to expedite paperwork and to prepare our son cremation ASAP for pick up as we were from out of state. The afternoon shift gentlemen, Mathew, was a God sent as he directed us to obtain information from local police that we did not know we needed such as M-20 number. He spent unrushed time with us by phone to know what to do and expect in NY and with your services during the trauma of learning our son was found dead that morning in Manhattan. Matthew prepared us for the following day so we could work with Director Jeffery to get all our paperwork in order. Jeffery was so very professional! We can never thank these two men enough! Sincerely, Barry and Kimberly Kidd"
Verified Burial & Memorial Service Customer
August 2020
"Maria and the rest of the staff made the experience as easy as possible and provided excellent follow up and assistance throughout the process."
Verified Burial & Memorial Service Customer
August 2020
"you may share our comments we expressed in the above question. Joel Simon went beyond the call of duty in helping us make an unbearable situation tolerable.His outpouring of love and kindness went beyond the call and is a true example of CHESED."
Verified Burial & Memorial Service Customer
July 2020
"Ann Marie was wonderful. Marie and Nick were also great to work with."
Verified Burial & Memorial Service Customer
June 2020
"They were kind and efficient and very helpful at a very difficult time."
Verified Burial & Memorial Service Customer
June 2020
"Given all that makes a funeral an onerous task, the readiness of the Riverside staff to offer clear and caring attention to every detail without the usual overbearing pressure or false sympathy, makes it possible for the funeral to be a way to focus on remembering one's loved one with family and friends, as it should, and not to be overwhelmed by the many steps entailed."
Verified Burial & Memorial Service Customer
June 2020
"Joel Simon was unbelievable and made an extremely difficult time manageable and helped take the weight off myself and my family."
Verified Burial & Memorial Service Customer
June 2020
"In light of all that is going on with COVID, my husband's non-COVID related death was dealt with professionally, gracefully and in the most expedited manner possible. Matthew, Nick and Monica were understanding and helpful at every step of the way."
Verified Burial & Memorial Service Customer
June 2020
"During a challenging and emotional time the entire staff anticipated our needs and handled all aspects of the funeral in a professional manner."
Verified Burial & Memorial Service Customer
May 2020
"The Riverside staff seemed to have anticipated any possible issue connected to my wife's funeral and they took care of it without skipping a beat. They are professionals and everyone I came into contact with seemed to personally care about my loss and each tried to make this difficult process as trouble free and respectful as possible."
Verified Burial & Memorial Service Customer
May 2020
"I think what I said in the previous comment section would be the same: The personal touch of one contact person, both on the phone and via email, in the early days of shock after the sudden death of a family member was vital. My initial call for help and assistance in the middle of the night, during COVID-19 when everyone was under duress, was received calmly, with gentle, clear guidance, and a compassionate tone. I will always be grateful for that. Thank you."
Verified Burial & Memorial Service Customer
May 2020
"My funeral director worked tirelessly to turn a nightmare scenario into an unexpected source of serenity."
Verified Burial & Memorial Service Customer
May 2020
"Riverside Chapels also handled the burial of my husband who died three and a half years ago. The service was just as good and professional for my son as it was for my husband. I would definitely recommend them to anyone."
Verified Burial & Memorial Service Customer
May 2020
"Due to the Coronavirus we were unable to see our mother at the hospital thru the burial. Riverside coordinated everything from the pickup to the actual burial. We could not have been more relieved."
Verified Burial & Memorial Service Customer
May 2020
"Sadly, this is the 2nd time I have used Riverside, but very satisfied with the experience both times. They were responsive, helpful and followed through on everything I needed."
Verified Burial & Memorial Service Customer
April 2020
"Thank you so much for all the care and courtesy of the staff during this time for us. We live out of state and had to rely on their care and knowledge to help us through this time. Everyone was kind, considerate, and walked us through each and every step of the process."
Verified Burial & Memorial Service Customer
April 2020
"During this crazy pandemic I felt that everyone at Riverside went above and beyond to show my Father the respect he deserved. They took care of everything as best they could given the horrible circumstances. They made an unbearable situation as stress free as possible. It meant the world to me."
Verified Burial & Memorial Service Customer
April 2020
"my father and i had pre-planned his needs with riverside memorial a few years ago. due to the covid-19 insanity, i was not able to be in new york when my dad passed on. my relief was immense because you folks handled every single thing. not the least of which was choosing the rabbi who was just the right fellow. i want to thank everyone i was in contact with during this difficult experience."
Verified Burial & Memorial Service Customer
April 2020
"The staff at Riverside Memorial Chapel can be relied upon to provide the quality of service a grieving family would hope to receive."
Verified Burial & Memorial Service Customer
April 2020
"In a very difficult time, Incredible swiftness in a time sensitive situation. Highly professional. Attentive. Thorough. Every aspect in an emotional time handled superbly. Having been through many funerals in the NYC metropolitan area, Riverside was outstanding."
Verified Burial & Memorial Service Customer
April 2020
"No funeral arrangement is going to be easy for the family and having people you can lean on to take care of all the details takes off an enormous burden and allows for the family to address their loss. I can't thank Riverside Memorial enough for address all of our needs."
Verified Burial & Memorial Service Customer
April 2020
"Everything I was told was was correct Totaly professional and understanding Great communication"
Verified Burial & Memorial Service Customer
April 2020
"I highly recommend Riverside. They handled my father's funeral with compassion and dignity at an extremely difficult time ."
Verified Burial & Memorial Service Customer
April 2020
"My comments above may be used with or without approbation."
Verified Burial & Memorial Service Customer
April 2020
"Nicholas and Riverside Memorial helped us through a very difficult time, making sure that all arrangements were taken care of with compassion and professionalism."
Verified Burial & Memorial Service Customer
April 2020
"Ann was very warm from the the moment I met her. Making it much easier at a very difficult time. She even got me a fantastic rabbi. He made us feel as if he new my wife.the entire staff held our hand thru out the entire funeral."
Verified Burial & Memorial Service Customer
March 2020
"Our dear Friend and your Funeral Director, Louis Urban took care of everything we needed.. and the Staff that prepared my husband did nicely.. Everyone Commented on the Memorial Service.. and we all felt Most Comfortable!"
Verified Burial & Memorial Service Customer
March 2020
"Excellent customer care and service at a time in which it was needed the most. No one ever would want to face these tasks, yet death is a part of life. The staff at Riverside took care of us in every possible way, which was a great comfort to me and my family after a horrific healthcare experience for my mother and our family. Thank you. With special thanks to Maria, who is a gem."
Verified Burial & Memorial Service Customer
March 2020
"Riverside took care of everything and led me through the process with grace"
Verified Burial & Memorial Service Customer
February 2020
"Prepare as early as possible. Knowing my mother's passing could be somewhat imminent we contacted the facility and they took is through everything, so when we finally did have to go forward with it there were few to no real surprises."
Verified Burial & Memorial Service Customer
February 2020
"Everything perfect.."
Verified Burial & Memorial Service Customer
February 2020
"As above there was no pressure to spend excess money. Everything was arranged. Someone came promptly once the death certificate was signed. I am happy she had a shomer and had the ritual washing (Tahara). All were kind. Thank you."
Verified Burial & Memorial Service Customer
January 2020
"We cannot recommend Riverside Memorial Chapel highly enough. Professional, courteous, dignified and caring at all times."
Verified Burial & Memorial Service Customer
December 2019
"At an enormously difficult time, when others were adding complications instead of alleviating them, I felt like the people at Riverside were holding my hand and helping me with warmth, kindness and expertise through it all every step of the way."
Verified Burial & Memorial Service Customer
October 2019
"The process was very smooth and quick. Everyone I dealt with was a superb professional"
Verified Burial & Memorial Service Customer
October 2019
"From start to finish, preplanning to implementation, the staff at Riverside were professional, accessible, accommodating and committed to ensuring that our experience and mom's services were exactly what we envisioned."
Verified Burial & Memorial Service Customer
October 2019
"At an extraordinarily challenging time, on a holiday weekend, with very short notice, Riverside Memorial came through beautifully in every single respect. They are simply the best."
Verified Burial & Memorial Service Customer
September 2019
"The 24 hour availability of helpful staff made a difficult time so much simpler. I had no reservations bad had used this service in 2012 when my father passed away and had the same supportive kind and helpful experience. I had all the time I wanted or needed with my mother in a small chapel. Although many services which we did not use were offered I did not feel much pressure to use any of them- and felt very cared for during a difficult time."
Verified Burial & Memorial Service Customer
September 2019
"When your world seem to be crashing with the loss of a dearest loved one. Riverside chapels staff and atmosphere assures you that, there is still hope and live from people. I will forever thank them for that."
Verified Burial & Memorial Service Customer
September 2019
"I don't remember if I was contacted after the funeral - said no to that question because I just have no recollection. Things worked out well and we had an unusual service with music and guitars and singing. Everyone was great. Thanks!"
Verified Burial & Memorial Service Customer
September 2019
"These men and women are the best. I hope I do not need their services any time soon, but if I do, I would definitely go here first."
Verified Burial & Memorial Service Customer
September 2019
"BEST PRACTICE & STANDARD FOR THE INDUSTRY."
Verified Burial & Memorial Service Customer
June 2019
"EXTREMELY HELPFUL DURING A HORRIBLE TIME."
Verified Burial & Memorial Service Customer
April 2019
"MY NEEDS WERE MET PRECISELY. EVERYONE WAS SO CONCERNED WITH MY FEELINGS. EVERYTHING I ASKED FOR WAS DONE. THERE WERE NO SURPRISES."
Verified Burial & Memorial Service Customer
April 2019
"I SO WANTED TO COORDINATE A VIDEO OF MY LATE WIFE SPEAKING WITH THE END OF MY EULOGY. WE DID A PRACTICE ... AND WHERE THE TIME CAUSE IT SIMPLY WASNT COORDINATED AND I HAVE THE VIDEO TO PROVE IT."
Verified Burial & Memorial Service Customer
March 2019
"THE COMPASSION AND CARE GIVEN TO ME AND MY FAMILY THROUGHOUT OUR ARRANGEMENTS THROUGH FUNERAL SERVICE WAS SUPPORTIVE BEYOND EXPECTATIONS. A WONDERFUL COMPANY!"
Verified Burial & Memorial Service Customer
February 2019
"THE STAFF AT RIVERSIDE WERE EXCELLENT AND VERY PROFESSIONAL THEY TRANSPORTED THE REMAINS FROM MASSACHUSETTS AND TOOK CARE AT EVERYTHING."
Verified Burial & Memorial Service Customer
February 2019
"EVERYTHING WAS HANDLED WELL THANK YOU."
Verified Burial & Memorial Service Customer
January 2019
"I WAS SO TOUCHED BY THE COMPASSION AND CARE THE WOMAN GAVE MY AUNT. SHE WAS SO WARM AND LOVELY. I FELT MY AUNT WAS IN GREAT CARE EVEN THOUGH SHE HAD PASSED AWAY. IT FELT PERSONAL NOT LIKE HER JOB."
Verified Burial & Memorial Service Customer
October 2018
"THE LEVEL OF COMPASSION AND CARE WAS ASTOUNDING. WE MADE THE RIGHT CHOICE WHEN WE CHOSE RIVERSIDE MEMORIAL CHAPEL. THE SERVICE WAS PERFECT AND WELL ATTENDED. THANK YOU!"
Verified Burial & Memorial Service Customer
August 2018
"THE SERVICE WAS A PLUS"
Verified Burial & Memorial Service Customer
July 2018
"OUR FUNERAL DIRECTOR, SHE WAS GREAT! THE PARKING ATTENDANT WAS VERY HELPFUL. THE"
Verified Burial & Memorial Service Customer
July 2018
"I WILL ALWAYS GRATEFUL FOR THE RESPONSIVENESS, PROFESSIONALISM AND EXPERTISE OF THE STAFF AT RIVERSIDE MEMORIAL CHAPEL."
Verified Burial & Memorial Service Customer
June 2018
"1. THE STAFF IS AMAZING FOR THEIR COMPASSION & KNOWLEDGE 2. THE RECEPTION ROOMS ARE LOOKING TIRED AND DATED AND SHOULD BE FRESHENED UP."
Verified Burial & Memorial Service Customer
June 2018
"RIVERSIDE MEMORIAL COULD NOT HAVE BEEN MORE PROFESSIONAL. IT MADE A DIFFICULT TIME EASIER TO DEAL WITH."
Verified Burial & Memorial Service Customer
February 2018