Verified Customer Reviews
"We have not had the funeral service as of now due to the lockdown and Stay at home order this is why we have not been contacted by the funeral home . Some of the questions should have Not Applicable"
Verified Burial & Memorial Service Customer
May 2021
"I felt throughout the process that I was in good hands."
Verified Burial & Memorial Service Customer
May 2021
"Natasha went above and beyond. We will be forever grateful for the amazing service . Natasha really took the time to listen to us during our meetings and took the time to get to know our mom. The day of our moms service, it felt like we walked into our moms kitchen! Natasha made that day so special for us by making sure the room was filled with special addition Natasha set up the room with a kitchen theme with artifical bake goodies on the tables and bakeware. Natasha even had some of our moms favorite recipes printed on a card for guest to take. Natasha provided amazing compassionate services during this difficult a time I highly recommend Racine et Robert"
Verified Burial & Memorial Service Customer
April 2021
"The professionalism, respect and care shown by all the staff went a long way in providing us with a feeling of inner peace which absolutely comforted us. Thank you Ashley and Daphne"
Verified Burial & Memorial Service Customer
April 2021
"Racine, Robert and Gauthier have served us on several occasions for 31 years already and their service and professionalism is exceptional as well as their empathy. They know how to serve each family individually and we listen to every detail."
Verified Burial & Memorial Service Customer
May 2021
"When you lose a family member like a parent and the pre-arrangements are already made, chosen, paid for, it is so much of a burden to be taken off the shoulders of the family. We had none of that to do, and we only had to answer a few questions. The service was truly beyond expectations."
Verified Burial & Memorial Service Customer
March 2021
"This funeral home is more than special, it is extra ordinary. Ashley Durepos, I have no words to compliment her. Every business should have employees of this quality. What a professional. Excuse my mistakes in aurtographs, not used to French."
Verified Burial & Memorial Service Customer
March 2021
"Racine Robert funeral made this difficult time easier on us. Dealing with covid some restrictions were in place but we felt cared for and very safe! Ashley did everything for us to remember our loved one."
Verified Burial & Memorial Service Customer
February 2021
"This funeral home makes part of the family, and treats you with the utmost respect throughout your grieving process. They really care and sympathize. I recommend them to everyone,"
Verified Burial & Memorial Service Customer
February 2021
"We enjoyed working with Ashley Durepos. We appreciated his personal attention, his attentive listening, his concern for all the steps and his compassion towards all the members of the family. Thank you for everything."
Verified Burial & Memorial Service Customer
January 2021
"From the first day we had our appointment with Daniel & Chloe we felt their compassion and they made us feel very comfortable. All other staff that we dealt with including Father Frank were very helpful and compassionate as well. Thank you for your support at this at this difficult time Thank you kindly, Poirier family"
Verified Burial & Memorial Service Customer
November 2020
"I recommend people should prearrange your loved ones and your funeral if possible."
Verified Burial & Memorial Service Customer
October 2020
"Very professional services"
Verified Burial & Memorial Service Customer
October 2020
"Very satisfied with the service received. Thank you."
Verified Burial & Memorial Service Customer
October 2020
"This was a complex family situation and the staff throughout the entire process showed professionalism and compassion to our family members."
Verified Customer
September 2020
"Thank you for your understanding and your professionalism, I say bravo!"
Verified Burial & Memorial Service Customer
September 2020
"Provided in previous comment box."
Verified Burial & Memorial Service Customer
September 2020
"We are very satisfied with the excellent services we have received and will not hesitate to recommend you."
Verified Burial & Memorial Service Customer
August 2020
"I have dealt with this funeral home twice in the last 3 years & both times I was impressed with the staff & the services we received. They are kind & compassionate & they keep in contact after the funeral to make sure things are going smoothly. They really do go above & beyond for the family."
Verified Burial & Memorial Service Customer
August 2020
"Already sent."
Verified Burial & Memorial Service Customer
July 2020
"The fact that you took the time to listen, to ask how you could meet our particular needs and the care you took to ensure that everything was clear and understood demonstrates a respect and attention that goes beyond l 'ordinary. you follow your slogan of * Dignity * there is no doubt there."
Verified Burial & Memorial Service Customer
July 2020
"The most valuable aspect of my experience with the funeral arrangements for our dad, René Lavoie was the Funeral Director, Jessy Gallant. At such a difficult and emotional time her professionalism and personal approach made things so much easier for the family and we were, and still are, truly touched. The compassion she showed when dealing with our family was such a comfort. Everything she did was carried out with dignity and kindness. The suggestion that Jessy made that the family should see our dad for a final time was invaluable. We were all comforted seeing our dad in his clothes rather than his pyjamas as had become the norm in his last several months. It is exactly how he would have wanted us to remember him. Thank you for the beautiful service you delivered for our dad. Professional, dignified and totally lovely. The whole service was one my dad would have been proud of. We received many compliments from friends and family. I have no hesitation recommending Maison Funéraire Racine, Robert & Gauthier Funeral Home and in particular the Funeral Director, Jessy Gallant. It is a very difficult task arranging a funeral for a loved one and the professionalism displayed by Jessy and the staff went a long way in comforting us throughout. With heartfelt appreciation. Suzanne Deschamps and family"
Verified Burial & Memorial Service Customer
July 2020
"Thanks to Patrice and all the members of his team. Excellent service!"
Verified Burial & Memorial Service Customer
July 2020
"Funeral director Jessy Gallant is very friendly and suggested popular choices in addition to adding her personal touches. We had several favorable comments after the funeral mass and no negative comments. The family was very satisfied with the services rendered by them and by the funeral home."
Verified Burial & Memorial Service Customer
June 2020
"During the most difficult time of our family's life, through your compassion, your availability, your attention, we received the best possible services."
Verified Burial & Memorial Service Customer
May 2020
"I don't know what to say everything was fantastic. I could even say that when we left the living room to go to the cemetery, the young line who directed the traffic impressed me greatly. Tears poured down my cheeks so much that I was happy to see it. thank you so much"
Verified Burial & Memorial Service Customer
March 2020
"We looked after mom with respect and dignity."
Verified Burial & Memorial Service Customer
March 2020
"kindness and professionalism"
Verified Burial & Memorial Service Customer
March 2020
"It was an experience filled with dignity, consolation and relief ... so much appreciated!"
Verified Burial & Memorial Service Customer
March 2020
"Having a responsible and professional person to make the funeral arrangements is surely a big relief and less pressure to forget all the details required for a funeral service. More time individually at our doorsteps with our family members and friends."
Verified Burial & Memorial Service Customer
March 2020
"The funeral director, at our first meeting, reviewed all aspects of my sister's pre-arrangements and all the details requiring our attention in a very professional and organized manner, with absolute respect."
Verified Burial & Memorial Service Customer
February 2020
"Very efficient, no pressure"
Verified Burial & Memorial Service Customer
February 2020
"You are the best and your staff is amazing"
Verified Burial & Memorial Service Customer
January 2020
"Honestly, the initial contact with Nicole on the phone, then all of our interaction with Patrice. Two absolutely incredible people; above and beyond any expectation. I had no experience with a funeral home; I had no idea what to expect. Considering the situation obviously very sad, it was one of the most beautiful experiences of my life. 'Modern' services such as my father's personal website, video editing, etc. were above all expectations. Many thanks to Patrice."
Verified Burial & Memorial Service Customer
January 2020
"Dignity has been there for us from start to finish! We highly recommend for their human, emphatic, professional aspect to the end!"
Verified Burial & Memorial Service Customer
January 2020
"Very professional staff. Our overall experience certainly met our expectations."
Verified Burial & Memorial Service Customer
December 2019
"Being able to celebrate funeral and religious services, as well as receiving under one roof, allows for the fluidity and professional supervision needed for bereavement. Thanks to the whole team."
Verified Burial & Memorial Service Customer
December 2019
"Service A plus"
Verified Burial & Memorial Service Customer
November 2019
"I love her special touches that the house adds for the defun and the family who is in pain. Coier me it's the 2nd oven in 4 months that I have to bury which one. My family and my father very good house for funeral arrangements"
Verified Burial & Memorial Service Customer
November 2019
"The professionalism, the lack of pressure to make decisions, the knowledge of the Director and all the team will make you comfortable from beginning to end."
Verified Burial & Memorial Service Customer
November 2019
"The services were excellent. Especially the caterer who have been to our expectations. Very satisfied with their services"
Verified Burial & Memorial Service Customer
October 2019
"Thank you to Serge and Ashley for your kindness and accommodations during this time. You helped make everything go smoothly without worry. We appreciated you both very much. La famille Latulippe."
Verified Burial & Memorial Service Customer
October 2019
"From the moment we met with the funeral director, Patrice, we knew that we would be well taken care of. He was very professional and considerate of our needs. Any question we had was responded to quickly. At all times Patrice was respectful and supportive. We all were very impressed by the superior level of service we received."
Verified Burial & Memorial Service Customer
September 2019
"Respect of your requests,"
Verified Burial & Memorial Service Customer
August 2019
"My dad illness was very stressful for me, so I decided a week before to start his arrangements. I honestly didn't know where to start. Contacted Racine, Robert & Gauthier and they greeted me at the door. Once we began the process, the funeral director, instructed me abt the process make sure I understood everything. Unfortunately, no long after my dad past. The day of the service was beautiful. Once the opened the doors for me to view, it was breathtaking. My dad was a big Canada flag, favorite holiday, yep Canada day. In the hospital, he had a flag on his bed. Well, the funeral home, make sure the flag was part of this day. A beautiful Canada flag hanging over his urn. As I write this, I still get emotional about that beautiful day. Even during the service, there was always someone near by if I needed anything. Funny how the most stressful day turn into the most beautiful day of my life.pp0 Po"
Verified Burial & Memorial Service Customer
August 2019
"VERY SATISFIED WITH THE PROVIDED SERVICES. I WOULD RECEOMMEND."
Verified Burial & Memorial Service Customer
July 2019
"MY CHILDREN AND I WE SATISFIED IN THOSE DIFFICULT MOMENTS WITH THE HELP."
Verified Burial & Memorial Service Customer
July 2019
"THE ADVICE AND SERVICES PROVIDED BY THE FUNERAL DIRECTOR WERE OUTSTANDING AND VERY MUCH APPRECIATED DURING A DIFFICULT AND EMOTIONAL TIME."
Verified Burial & Memorial Service Customer
July 2019
"WE CHOSE THIS FUNERAL HOME TO HAVE SERVICES AND PERSONNEL THAT ANSWERED OUR NEEDS IN FRENCH."
Verified Burial & Memorial Service Customer
July 2019
"VERY SATISFIED, AND THE STAFF IS WELCOMING. POLITE AND EXCEPTIONAL."
Verified Burial & Memorial Service Customer
July 2019
"I WAS WELL GUIDED AND SUPPORTED ALONG THE PROCESS. THANK YOU."
Verified Burial & Memorial Service Customer
July 2019
"EVERYTHING WENT WILL IN GENERAL. PERSONNEL WAS WELL ORGANIZED AND RESPECTFUL."
Verified Burial & Memorial Service Customer
June 2019
"EXCELLENT SERVICE. STAFF IS VERY RESPECTFUL"
Verified Burial & Memorial Service Customer
May 2019
"THE FUNERAL DIRECTOR GAVE US AN EXCEPTIONAL SERVICE. SHE LISTENED SHE WAS COMPASSIONATE AND PROFESSIONAL. WE ARE GREATEFUL."
Verified Burial & Memorial Service Customer
May 2019
"I WAS VERY PLEASED THAT I CHOOSE THIS FUNERAL SERVICE"
Verified Burial & Memorial Service Customer
April 2019
"THE STAFF I WAS IN CONTACT WITH WAS VERY PROFESSIONAL AND VERY HELPFUL. I APPRECIATED HER ADVICE"
Verified Burial & Memorial Service Customer
April 2019
"THE FAMILY WAS VERY FORTUNATE TO HAVE RECEIVED YOUR SERVICES. STAFF WAS WELCOMING COMFORTING AND PROFESSIONAL. GUESTS WERE IMPRESSED OF THE AVAILABILITY AND KNOW HOW."
Verified Burial & Memorial Service Customer
March 2019
"SINCE THIS WAS THE FIRST ACCOUNTER WITH DEATH I WAS PLEASED WITH YOUR COMPANY. THANK YOU!"
Verified Burial & Memorial Service Customer
February 2019
"WE HAVE USED THIS FUNERAL HOME FOR SEVERAL FAMILY MEMBERS AND HAVE ALWAYS BEEN EXTREMELY SATISFIED."
Verified Burial & Memorial Service Customer
February 2019
"THE SERVICE PROVIDED WAS EXCELLENT & STAFF COMPASSIONATE HOWEVER MY ADULT CHILDREN WANT ME TO ARRANGE OR FUNERAL HOME IN WEST END OF OTTAWA."
Verified Burial & Memorial Service Customer
December 2018
"COMPLETE SATISFACTION"
Verified Burial & Memorial Service Customer
December 2018
"WE ARE ALWAYS TREATED WITH RESPECT AND MADE TO FEEL COMFORTABLE. THERE IS NO STRESS INVOLVED WITH ALL THE SERVICES OFFERED."
Verified Burial & Memorial Service Customer
November 2018
"EXCELLENT SERVICE IN OUR LANGUAGE. THIS WAS BIG FOR THE, OLDER GUEST."
Verified Burial & Memorial Service Customer
October 2018
"VERY SATISFIED WITH EVERYTHING - VERY SYMPATHETIC AND RESPECTFUL STAFF."
Verified Burial & Memorial Service Customer
September 2018
"EVERYTHING WAS PROFESSIONAL AND SYMPATHETIC."
Verified Burial & Memorial Service Customer
September 2018
"EVERYTHING WENT PERFECTLY. EVERYTHING WAS PREARRANGED. I HAVE ... REGRETE OR PROBLEMS."
Verified Burial & Memorial Service Customer
September 2018
"THE CARDS HAD TO BE REDONE. THERE WAS A LACK OF COMMUNICATION FROM THE FUNERAL HOME IN THAT LEVEL."
Verified Burial & Memorial Service Customer
September 2018
"VERY SATISFIED WITH THE SERVICE AND PERSONEL."
Verified Burial & Memorial Service Customer
August 2018
"VERY PROFESSIONAL SERVICES AT ALL LEVELS. THANK FOR TO ALL"
Verified Burial & Memorial Service Customer
August 2018
"ONLY ISSUE WAS TRYING TO AS CERTAIN THROUGH EMAIL AND PHONE CALLS IF DEATH BENEFIT WAS APPLIED FOR. NOT KNOWING, I APPLIED FOR IT."
Verified Burial & Memorial Service Customer
July 2018
"WE WERE EXTREMELY SATISFIED WITH ALL STAFF & SERVICES."
Verified Burial & Memorial Service Customer
June 2018
"EXCELLENT SERVICE. THANK YOU"
Verified Burial & Memorial Service Customer
June 2018
"I REALLY APPRECIATED THE ATTENTION GIVEN TO ME AND MY THREE CHILDREN. THANK YOU TO ALL THE STAFF."
Verified Burial & Memorial Service Customer
June 2018
"VERY GOOD EXPERIENCE"
Verified Burial & Memorial Service Customer
June 2018
"VERY EFFICIENT, PROFESSIONAL. AVAILABLE TO ANSWER OUR QUESTIONS. ETC."
Verified Burial & Memorial Service Customer
June 2018
"THE FRANCOPHONE ATMOSPHERE OF THE FUNERAL HOME WAS THE MAINE ELEMENT OF OUR CHOICE"
Verified Burial & Memorial Service Customer
May 2018
"YOU KNOW THAT TAKING CARE OF THE FUNERAL ARRANGEMENTS OF SOMEONE IS NOT EASY. DIGNITY KNOW HOW TO HELP US AND MANAGE US DURING THIS DIFFICULT TIME WITH PROFESSIONALISM AND COMPASSION"
Verified Burial & Memorial Service Customer
May 2018
"EXCELLENT SERVICE, VERY PROFESSIONAL, COMPASSION AND WARMTH."
Verified Burial & Memorial Service Customer
May 2018
"YOU HAVE AN EXCEPTIONAL STAFF. THANK YOU VERY MUCH FOR YOUR COMPASSION."
Verified Burial & Memorial Service Customer
April 2018
"I NEVER THOUGHT A FUNERAL HOME COULD HAVE SO MUCH COMPASSION, RESPONSIBILITIES AND RESPECT."
Verified Burial & Memorial Service Customer
February 2018
"MY MOTHER HAD DONE HER PREARRANGEMENTS IN 2003. WE WILL OUR OWN IN A COUPLE OF YEARS."
Verified Burial & Memorial Service Customer
February 2018