Verified Customer Reviews
"The staff was amazing. They were kind and very caring. They go above and beyond to make sure everything runs smoothly."
Verified Burial & Memorial Service Customer
February 2021
"It's a difficult time for anyone that has to make arrangements for a loved one. Dennis is very professional and let us take our time during the process. She explained everything as we went through the process. Dennis is very knowledgeable in her profession. She answered questions that we had about COVID 19."
Verified Burial & Memorial Service Customer
February 2021
"Every aspect of my family's experience with Sunset exceeded our expectations. We were with our mom when she pre-planned her services in 2016. Every detail she had specified was beautifully executed."
Verified Burial & Memorial Service Customer
February 2021
"From the beginning everyone was very caring and informative they answered all her questions and explained everything thoroughly when we view my father he looked just like he was asleep and we really appreciated that so much would definitely recommend you !!"
Verified Burial & Memorial Service Customer
February 2021
"I appreciated the kindness, clarity, and help we received the day after my father's death. I was never confused or overwhelmed by the details thanks to our funeral director. The flexibility of the staff was quite impressive, even when I threw them details at the last minute. The service (including our connection with Ft. Sam Houston for military honors) was superb."
Verified Burial & Memorial Service Customer
February 2021
"My loved one had pre-arrangements. The staff was caring, professional and quickly suggested alternatives to choices made to fit this crazy time of burying a loved one during Covid. Even though death is difficult, the staff made the experience effortless and easy even from a distance."
Verified Burial & Memorial Service Customer
January 2021
"Sunset Funeral Home provided superb compassion and professionalism throughout our experience with them. Our circumstances occurred on short notice over the Christmas weekend yet their response was timely and personal! We were not fully prepared and Sunset did a remarkable job assisting us. We will use them in the future and highly recommend them for your needs."
Verified Burial & Memorial Service Customer
January 2021
"See the above"
Verified Burial & Memorial Service Customer
December 2020
"Brandon was very professional and caring."
Verified Burial & Memorial Service Customer
December 2020
"We were very pleased with the virtual service. The whole staff at Sunset were extremely concerned, patient, attentive and professional."
Verified Customer
November 2020
"Sunset Memorial staff could not have been more courteous and helpful in every way. We would recommend their services to anyone."
Verified Burial & Memorial Service Customer
November 2020
"Saul was extremely professional , highly recommend him!!! Made the experience so much easier for my dad and I."
Verified Customer
October 2020
"They have many options, burial, cremation, and others as well. I choose cremation for my husband, and found the perfect urn (box) to put him in. It is beautiful and fitting for him. We had an army insignia and his name and rank on it. I even got a necklace as part of the package. Personal and special for me and to still remember my husband as well. I couldn't have asked for going through something so difficult to have had it made it easy. I am truly grateful for their services and kindness."
Verified Burial & Memorial Service Customer
October 2020
"This is a very trying time in everyone's life. The staff at Sunset were so caring and gentle and helpful in every way. They made this difficult responsibility as easy as it could be. They were professional while being compassionate. My husband had made prior arrangements with Sunset which made this task easier, but there were still many decisions to be made and the staff were extremely helpful."
Verified Burial & Memorial Service Customer
October 2020
"Kathleen Pope is an outstanding person and gave me such above and beyond treatment throughout this entire process. I could not commend her more highly."
Verified Burial & Memorial Service Customer
September 2020
"August 2020 was my third time using sunset . Amazing every time all staff helpful and kind.Thank you ! I know it would be cheaper else where but the care and service means a lot for my love ones."
Verified Burial & Memorial Service Customer
September 2020
"Sunset funeral home and cemetery is and has been professionally and efficiently provided the most dignified and compassionate experience and go the extra mile to insure our loved ones have the service and care with high respect and the cemetery is well maintained and a beautiful setting for a final resting place for my family and yours."
Verified Burial & Memorial Service Customer
August 2020
"I have been coming to this funeral home since my grandfather passed away in 1995. This is our family funeral home, everyone comes here."
Verified Burial & Memorial Service Customer
July 2020
"My sincere thanks to a wonderful and caring staff."
Verified Customer
July 2020
"I highly recommend Sunset Memorial Park & Funeral Home. You will not regret the decision. Five years ago, my father and I arranged his funeral arrangements with them. Thinking it would be a difficult day is an understatement. It was done in a calming manner and completely thorough. At the time of need, Miles was phenomenal! He was understanding, kind, and comforting. He made everything so easy as far as the paperwork and with communications with the burial site staff. He and the staff handled everything with finesse and lessened the stress of organizing a funeral."
Verified Burial & Memorial Service Customer
July 2020
"Sunset Memorial Park provides a haven of rest for those we've lost, but also for those left behind. We found the staff to be so compassionate. Our funeral director gently led us through things that needed to be done and helped us so much. My mom would have LOVED Brandon Whitener. Thank you. We are at peace and we know she is too."
Verified Burial & Memorial Service Customer
June 2020
"Be sure when asking any questions to ask your funeral director. I kept getting different answers."
Verified Burial & Memorial Service Customer
June 2020
"We would advise to preplan funeral arrangements as far in advance as possible, so that when the time does come, only last minute details need discussing."
Verified Burial & Memorial Service Customer
June 2020
"DENISE WAS THE MOST VALUABLE ASPECT OF MY EXPERIENCE. Denise was such a pleasure to work with. She was very efficient and considerate of our needs and desires for my grandmother's service. I was grateful that Denise had reviewed my Grandmother's pre-arranged plan ahead of time. She was prepared for our meeting and willing to have my mom on speaker phone throughout the appointment. Due to COVID-19, my mom wanted to limit her time around others. Each day after the meeting, prior to the service, Denise would call and ask if i needed anything or had questions. I thought this was extremely helpful and assuring. On the day of the service, extra care was taken with sanitation to keep the lobby clear for my mom and dad to feel as safe as possible in the Visitation Room, because of my dad's compromised health. A golf cart was also provided and sanitized to take my dad from the curb to the tent. We were treated with utmost respect during all of our encounters."
Verified Burial & Memorial Service Customer
May 2020
"Our funeral director, Lisa, made us feel like we were very important. She gave us options and followed through with all arrangements in a very professional and compassionate manner. She was extremely patient with us and made us feel like family. Considering the situation, it was a beautiful ceremony."
Verified Burial & Memorial Service Customer
April 2020
"Would recommend Sunset to family and friends."
Verified Customer
April 2020
"Words cannot express how much I appreciate how Sunset Funeral Homes handled the funeral arrangements and related services for both of my parents. The staff are very professional, understanding and very helpful in navigating through this process. The memory package has brought much comfort."
Verified Burial & Memorial Service Customer
April 2020
"My family and I were very pleased with the staff at Sunset Memorial. I can't say enough good things about our funeral director Erica Collazo. She handled everything in such a professional yet compassionate manner. She explained everything very clearly. I don't know what I would have done without her. She was always available to us. She was very patient and sensitive with us during this very difficult time. All the staff at Sunset were wonderful from the time they picked my husband up at home and through all the service."
Verified Burial & Memorial Service Customer
March 2020
"The entire experience was comforting."
Verified Customer
March 2020
"Brandon and the entire staff were very professional. Considering the immense sadness, they continue to reach out to me to ensure I'm ok."
Verified Burial & Memorial Service Customer
March 2020
"Sunset funeral home has assisted our family since 1998, with my Father, 2004 with my Sister, in 2010 with an Aunt and Uncle, in 2016 with my Mother and this year with my Husband. Their sensitivity, caring and professionalism is the highest."
Verified Burial & Memorial Service Customer
February 2020
"Nothing but kudos for making these difficult times manageable"
Verified Burial & Memorial Service Customer
February 2020
"The staff at Sunset was respectful and sincere in their attitude towards us. We never felt pressured while we made the necessary arrangements."
Verified Customer
January 2020
"Denise was great. Everything went very well. They just handled everything and I did not have to worry about anything except greeting the people that came to be with my dad."
Verified Burial & Memorial Service Customer
January 2020
"Just a fantastic job done by Kristen. Extremely professional and helpful in our desires."
Verified Customer
January 2020
"Michelle was a godsend and really made this awful time manageable. She was informative, helpful and went above and beyond to accommodate my needs and wishes. I will alway remember her help, and I highly recommend the services provided by the Sunset Funeral Home Austin Highway location."
Verified Burial & Memorial Service Customer
January 2020
"Thank you for helping make our day a beautiful one."
Verified Customer
January 2020
"Sunset Funeral Home walked me through pre-arrangement planning for my parents. I was so grateful that I took the time to do this. It helped tremendously a month later when my father moved to Glory. Everyone on staff were so kind and professional helping us negotiate this process. This was my first funeral to have to plan and I'm so grateful for Sunsets loving guidance. Would definitely recommend them for your family needs."
Verified Burial & Memorial Service Customer
December 2019
"A little updating would be good."
Verified Burial & Memorial Service Customer
December 2019
"Unfortunately for us, we buried our 94-year-old dad (natural), then our 58-year-old brother who died from brain cancer 3.5 years later. Dignity/Sunset Funeral Home handled all the services just beautifully. We did research other providers that settled on Dignity twice. Additionally, their cemetery is just beautiful and serene. We selected it, not because of its location, but because how peaceful and well-maintained it is."
Verified Burial & Memorial Service Customer
December 2019
"We worked with the staff at the Austin Highway location. Unfortunately we lost our parents within 3 1/2 months of each other. Both times we used this location and were extremely satisfied with their services. They brought a lot of dignity to the occasion and we're very grateful for the kindness they bestowed."
Verified Burial & Memorial Service Customer
December 2019
"The help with the entire service was remarkable thank"
Verified Burial & Memorial Service Customer
November 2019
"Losing our mother was such an emotional experience and the thought of making all of the arrangements seemed monumental. However, Denise Gonzales and the rest of the staff at Sunset Memorial were so gentle, nurturing and supportive during this time. I had anticipated that I would have to be making arrangements not only at the funeral home, church, cemetery, florists, etc. Denise handled everything and I cannot express how grateful we are both to her and Sunset for all of their help. Again, thank you from the bottom of our hearts. Family of Betty L. Williams"
Verified Burial & Memorial Service Customer
November 2019
"In delicate times that touch your lives in such a personal space and so intimately; it is comforting to know that you can depend and trust in people affiliated with Sunset Memorial/SA. Pamela P McKinney"
Verified Customer
November 2019
"Staff at Sunset shows genuine concern when helping a family grieve. They are there for you even for days after the burial to ensure your family is doing fine."
Verified Customer
October 2019
"The members of the staff were very helpful. the facility is beautiful and they answered all of our questions and did not pressure us into getting things we didn't want. though a tough time for our family, they made us very comfotable."
Verified Burial & Memorial Service Customer
October 2019
"Let the Sunset staff guide you, they are there to help you. The hurt, the pain, the loss are overwhelming. I hope time will help heal all of these feelings. Your memories at this time, I think, can help in the healing process, celebrate your loved one and let Sunset help guide you thru this. I am sorry for the loss of my loved one and I am sorry for the loss of your loved one."
Verified Burial & Memorial Service Customer
October 2019
"I appreciate the professionalism of Sunset Funeral Home. Thank you."
Verified Burial & Memorial Service Customer
October 2019
"The staff is always available ready to help explaining every little detail to where you can understand"
Verified Burial & Memorial Service Customer
October 2019
"The staff and Director of Sunset Funeral Home did a phenomenal job in taking care of our loved one. I would highly recommend them !"
Verified Burial & Memorial Service Customer
October 2019
"Please have faith and trust in Sunset to take care of all your needs. They are amazing and wonderful."
Verified Burial & Memorial Service Customer
September 2019
"All staff members at Sunset treated us with such kindness and understanding. It was such a difficult time for our family & Sunset handled everything for us. I can't thank them enough. Especially Michelle. She was so efficient, kind and considerate."
Verified Burial & Memorial Service Customer
September 2019
"We asked a lot of questions and the team answered questions that I did not even know I had."
Verified Burial & Memorial Service Customer
September 2019
"We came in to do pre-planning, trying to keep it light and casual... death is inevitable! The staff - from the receptionist, cemetery rep, sales rep and Funeral Director were ALL very nice, compassionate, caring, helpful, professional and very easy to work with. Thank you all for caring for our Daddy with compassion and respect when the time came. Even our limo driver was fun. Five Star service all the way!"
Verified Burial & Memorial Service Customer
September 2019
"Staff truly understands the difficulty of the situation and went above and beyond all expectations"
Verified Burial & Memorial Service Customer
September 2019
"I had to make arrangements for my Father alone....never had any experience in Funerals. i stressed over this for nothing. Erica had everything under control."
Verified Burial & Memorial Service Customer
September 2019
"We want to thank Sunset Memorial Park for the outstanding service we received at the service and interment for our loved one. My family and I feel Sunset is the Premiere cemetery in South Texas and they certainly provided professionalism and outstanding service excellence to us."
Verified Customer
August 2019
"With the sincere caring, sympathy and professionalism of the staff, you can be assured of the BEST service."
Verified Burial & Memorial Service Customer
August 2019
"follow ups"
Verified Burial & Memorial Service Customer
August 2019
"Sunset handled both of my parents within 7 months of each other. The staff was awesome and they allowed us to be with friends and family while we celebrated their lives. I would highly recommend using them for your loved ones."
Verified Burial & Memorial Service Customer
August 2019
"Sunset staff and facilities were exactly everything we wanted for our Mother. Personalized attention we received along with ability to rent a private area for after the funeral made everything so much easier."
Verified Burial & Memorial Service Customer
August 2019
"Sunset was very kind, sincere and patient with us. They didn't rush us at all. They helped us with making a decision when we didn't know what was the best thing to do. Everyone was pleasure to work with. We didn't experience working with the flower shop because my niece did the flowers, she is a Mgr at HEB in floral dept. Thank you for making this sad time a good experience."
Verified Customer
August 2019
"NAME & DATES NOT ON MARKER FOR OVER 3 MONTHS & COUNTING"
Verified Customer
July 2019
"THE STAFF I INTERACTED WITH WERE TOP OF THE LINE PROFESSIONAL, FRIENDLY, KIND, VERY UNDERSTANDING AND SUPPORTIVE."
Verified Burial & Memorial Service Customer
July 2019
"I AM VERY PLEASE TO SEE SUNSET CEMETARY BEING SO WELL KEPT UP CLEAN AND BEAUTIFUL TREES AND GARDENS."
Verified Customer
July 2019
"EXCELLENT JOB! MUCH APPRECIATED"
Verified Burial & Memorial Service Customer
June 2019
"THE STAFF AT SUNSET FUNERAL HOME WERE INCREDIBLY SUPPORTIVE OF OUR UNIQUE NEEDS AND DESIRES. THEY WERE HELPFUL, NOT PUSHY OUR NEEDS WERE MET FOR A MEMORIAL SERVICE, CREMATION AND LATER ... IN EACH CARE, THE STAFF WAS ABLE TO RECOMMEND OPTIONS FOR EACH. WE HAVE HAD TO ARRANGE AND CONDUCT ... FUNERAL IN THE PAST 15 YEARS, AND THIS TEAM AT SUNSET WAS THE BEST TO WORK WITH."
Verified Burial & Memorial Service Customer
June 2019
"SERVICE WAS EXCELLENT. STAFF WAS COURTEOUS AND OUTSTANDING"
Verified Burial & Memorial Service Customer
June 2019
"WONDERFUL STAFF AND SERVICES. I WOULD HIGHLY RECOMMEND SUNSET MEMORIAL. NO PROBLEMS OR CONCERNS WITH ANY PART OF THE SERVICES."
Verified Burial & Memorial Service Customer
June 2019
"INCREASED VISITATION TIME OF ANOTHER 4 HRS PLUS ON A SECOND DAY WD BE APPRECIATED. MANY PEOPLE ARE BUSY, AND HAVING ANOTHER OPTIONAL DAY WOULD HAVE BEEN APPRECIATED."
Verified Burial & Memorial Service Customer
June 2019
"SUNSET FUNERAL HOME PROVIDED AN EXCELLENT AND COMPASSIONATE SERVICE- WE WERE ALL VERY PLEASED."
Verified Burial & Memorial Service Customer
May 2019
"The staff was compassionate and very professional."
Verified Customer
May 2019
"The staff was excellent. They provided good guidance plus listened to our needs and requests. All members of the staff were very professional and fully understood the nature of our requests."
Verified Burial & Memorial Service Customer
April 2019
"EVERYONE INVOLVED WERE VERY PROFESSIONAL AND VERY NICE"
Verified Burial & Memorial Service Customer
April 2019
"ALL STAFF WERE RESPONSIVE AND HELPFUL"
Verified Customer
March 2019
"THANK YOU - WE WERE WELL TAKEN CARE OF!"
Verified Burial & Memorial Service Customer
March 2019
"MY FAMILY AND I HAD A BEAUTIFUL SERVICE AND GREAT EXPERIENCE. THE EXPERIENCE WAS MUCH MORE PEACEFUL AND BEYOND OUR EXPECTATIONS. TOOK THE STRESS AWAY."
Verified Burial & Memorial Service Customer
February 2019
"THE DEATH CERTS WERE WRONG. SHE SPELLED MY GRANDPARENTS NAME WRONG ON THERE I TOLD HER SHE SAID DONT WORRY I WILL FIX PRIOR TO FINAL. WELL SHE DIDNT AND THEY WONT FIX IT. WE HAVE HAD 4 FUNERALS THERE MIGHT THINK TWICE NEXT TIME!"
Verified Burial & Memorial Service Customer
February 2019
"AMERICAN MUTUAL WITH THE WAY THEY HANDLED THE INSURANCE POLICY SPIN THE POLICY FOR A STILL UNEXPLAINED REASON AND CAUSE A FINANCIAL ISSUE. NOT AT ALL IMPRESSED."
Verified Customer
February 2019
"MY MOTHER CHOSE SUNSET BECAUSE MY FATHER HAD HIS SERVICE THERE IN 1991."
Verified Burial & Memorial Service Customer
February 2019
"EVERYONE THAT WE DEALT WITH AT SUNSET WAS HELPFUL AND COMPASSINATE. THANK YOU IM GLAD MY MOTHER HAD HER FUNERAL & CEMETERY PREARRANGED. P. S. FOR LINE 32 I ALREADY HAVE FUNERAL & CEMETERY PREARRANGEMENTS. THANK YOU."
Verified Burial & Memorial Service Customer
January 2019
"THE PREARRANGEMENTS FOR MY FATHERS FUNERAL MADE EVERYTHING ALOT EASIER FOR MY FAMILY. YOU STAFF WAS GREAT! THANK YOU ALL."
Verified Burial & Memorial Service Customer
December 2018
"EVERY DETAIL FROM INITIAL TRANSPORTATION OF THE BODY THROUGH THE COMMITMENT CEREMONY AT THE CEMETARY WAS HANDLED WITH PROFESSIONALISM AND COMPASSION. WE ARE VERY GRATEFUL."
Verified Burial & Memorial Service Customer
November 2018
"I WAS VERY HAPPY; MY TOTAL EXPERIENCE WAS GREAT"
Verified Customer
November 2018
"WONDERFUL JOB!"
Verified Burial & Memorial Service Customer
October 2018
"ALL OF OUR LARGE FAMILY AND OUR FRIENDS WERE VERY PLEASED WITH DIGNITY. FROM THE FIRST VISIT WE PAID FOR BOTH OF US AND THROUGH THE CEREMONY AT THE CEMETERY WE COULDNT BE MORE PLEASED."
Verified Burial & Memorial Service Customer
September 2018
"SUNSET PROVIDED ALL REQUIRED SERVICES IN EXEMPLARY FASHION. BECAUSE I WAS SO PLEASED BY THIS, MY THIRD EXPERIENCE WITH THIS FACILITY, IT WILL HANDLE MY ARRANGEMENTS."
Verified Burial & Memorial Service Customer
August 2018
"HAVING USED SUNSETS SERVICES THREE TIMES EARLIER I FELT AS THOUGH I WAS WITH OLD TRUSTED FRIENDS AGAIN. SUNSET IS AN EXEMPLAR AS WHAT SUCH A BUSINESS SHOULD BE!"
Verified Customer
August 2018
"MY HUSBAND HAD A PREPAID PACKAGE. I AM CONSIDERING DOING THE SAME AFTER I TALK TO MY SONS ABOUT IT. I WILL CONTACT THE FUNERAL HOME WHEN I AM READY."
Verified Burial & Memorial Service Customer
August 2018
"STAFF MADE EVERY EFFORT TO COMFORT US AND TAKE CARE OF EVERY ASPECTS OF THE SERVICE"
Verified Burial & Memorial Service Customer
August 2018
"THE SUNSET STAFF WAS COMPASSIONATE AND MADE A VERY DIFFICULT EXPERIENCE EASIER TO HANDLE. THEY ADDRESSED ALL MY CONCERNS REGARDING THE VISITATION AND FUNERAL WITH INTEGRITY AND EXPERTISE TO MAKE ME FEEL CONFIDENT THAT EVERYTHING WOULD BE WHAT MOTHER WOULD HAVE WANTED."
Verified Burial & Memorial Service Customer
August 2018
"SUNSET PROVIDED AN OUTSTANDING SERVICE. ALL PERSONEL WERE VERY PROFESSIONAL. I HAVE A PREARRANGED FUNERAL"
Verified Burial & Memorial Service Customer
July 2018
"ONLY 2 OUTSTANDING ISSUES. 1. DATE OF BIRTH AND DEATH STILL NOT ON MEMORIAL BENCH FACE-PLATE. 2. INFORMATION AS TO WHERE THE MEMORIAL BENCH FOR OUR SON WILL BE MOVED TO BE ALONGSIDE MY WIFES BENCH."
Verified Customer
July 2018
"I WOULD RECOMMEND EVERYONE DO SUNSET MEMORIAL PARK/ CEMETARY! EVERYONE IS AWESOME & VERY CARING."
Verified Customer
June 2018
"DUE TO THE WONDERFUL TREATMENT, EXPEDIENCY, AVAILABILITY, CLERGY USED, I AM GOING TO THEM TO PLAN MY FUNERAL."
Verified Burial & Memorial Service Customer
June 2018
"SEPARATE BILLING STATEMENTS WERE VERY CONFUSING"
Verified Burial & Memorial Service Customer
June 2018
"SUNSET PROVIDED ONE OF THE MOST COMPASSIONATE, YET PROFESSIONAL EXPERIENCES DURING A VERY STRESSFUL & EMOTIONAL TIME. NO PRESSURE, BUT THEY WERE INTUITIVE IN GUIDING US W/ CHOICES. START TO FINISH, IT WAS RESPECTFUL & ARRANGEMENTS CARRIED OUT SEAMLESSLY."
Verified Customer
April 2018
"BOTH MY PARENTS HAD PRE-ARRANGED FUNERAL ARRANGEMENTS THROUGH DIGNITY, BUT WITH MY MOTHER WE CHOSE TO MOVE HER CONTRACT TO SUNSET AND I AM SO GLAD WE DID THE SERVICE, CARE AND ATTENTION WAS FAR SUPERIOR THAN THE HOME WE USED FOR MY FATHER."
Verified Burial & Memorial Service Customer
April 2018
"EXCELLENT SERVICE, PROFESSIONAL COMPASSIONATE STAFF AND SERVICE DIRECTOR."
Verified Burial & Memorial Service Customer
April 2018
"WE WERE CONFUSED AFTER OUR FIRST MEETING & HAD TO CALL SEVERAL TIMES TO HAVE OUR QUESTIONS ANSWERED."
Verified Burial & Memorial Service Customer
April 2018
"I WAS VERY PLEASED WITH HOW EVERYTHING TURNED OUT, IN FACT MY WHOLE FAMILY WAS VERY IMPRESSED. THE FUNERAL HOME MET ALL OF OUR NEEDS."
Verified Burial & Memorial Service Customer
April 2018
"THIS IS THE SECOND TIME I USE THE FACILITY FIRST, IN 1986; SPOUSE, THEN 2017."
Verified Burial & Memorial Service Customer
March 2018
"CATERING/RECEPTION OPTIONAL WAS A HUGE BENEFIT."
Verified Burial & Memorial Service Customer
February 2018
"PEOPLE COMPLAINED THEY COULDNT HEAR GOOD, I WOULD HAVE LOVED AN AUDIO RECORDING AT THE SERVICE."
Verified Burial & Memorial Service Customer
February 2018
"WE WERE EXTREMELY SATISFIED WITH THE ARRANGEMENTS AND THE STAFF."
Verified Burial & Memorial Service Customer
February 2018
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