Verified Customer Reviews
"My family and I would like to extend our heartfelt thanks and gratitude to Anne Marie and the Hines-Rinaldi staff for their professionalism, care, and outstanding service. Despite the pandemic, we were able to provide our mother with the kind of funeral service we envisioned and that was a comfort. Anne Marie was so helpful, kind, always available, supportive, and her advice, clear and thorough explanations, and all she did during this process helped us tremendously. During one of my first conversations with her, she told me she would be with us every step of the way and she absolutely was. The entire family recognized and is so appreciative of her help in planning our mother's funeral."
Verified Burial & Memorial Service Customer
March 2021
"Thank you for making us comfortable and confident with the whole process."
Verified Burial & Memorial Service Customer
March 2021
"Please use the above for this area. THANKS"
Verified Customer
February 2021
"The service and care that staff from Hines-Rinaldi Funeral Home offer are outstanding. They care for families who try to offer the last and best to their loved one, passing away. The staff is very patient and sensitive with their customers."
Verified Burial & Memorial Service Customer
February 2021
"The Funeral Directors and the entire staff with whom we dealt were extremely responsive, caring and compassionate. We are very grateful for their support and kindness during this difficult time."
Verified Burial & Memorial Service Customer
February 2021
"The staff are incredibly professional, from the time we walked in when we requested see the facilities a day after my brother's passing, to meeting with Gary our funeral director to the service at the funeral home, church and cemetery. Everything went smoothly and they made it possible for my brother to have the best possible funeral during this weird time with COVID with his friends and family, while still maintaining a very safe and peaceful environment. They rotated visitors ensure they followed Maryland's guidelines but at the same time gave everyone the space and time they needed to grieve."
Verified Burial & Memorial Service Customer
February 2021
"Great service for a fair price"
Verified Burial & Memorial Service Customer
January 2021
"Anne Marie is wonderful!"
Verified Burial & Memorial Service Customer
January 2021
"My family has had two experiences with Hines Rinaldi. We've been consistently impressed with the professionalism, care and support we've received."
Verified Burial & Memorial Service Customer
December 2020
"I felt comforted and felt that my loved one was in the best place, considering."
Verified Customer
December 2020
"You might need an IT team. My Kids who have been working by zoom,and know the program , were able to provide a memorable and welcoming in person ,virtual,covid complaint,service. Your staff was great and respectful and helpful. I don't have a cd player anymore."
Verified Burial & Memorial Service Customer
December 2020
"We are very appreciative of the kindness showed to us throughout the whole process of my dad's planning. Thank you, Gary Gise."
Verified Burial & Memorial Service Customer
December 2020
"This is the 2nd time we've used Hines Rinaldi (both parents). Each time, we have been extremely pleased with the quality of your services. Ann Marie is a true professional who anticipates issues before they arise."
Verified Burial & Memorial Service Customer
November 2020
"I felt like I was talking to people that I knew instead of people that I had never met before. They were all so caring and patient. My sister died suddenly and we had a hard time even thinking about a funeral and Hines Rinaldi did a great job of helping us through this."
Verified Burial & Memorial Service Customer
November 2020
"Anne Marie made everything comfortable for us. She was very attentive and carrying every step of the way."
Verified Burial & Memorial Service Customer
October 2020
"This is the fourth family member that we have entrusted their final care and arrangements through Hines-Rinaldi. They are caring, professional and truly look after the family."
Verified Burial & Memorial Service Customer
October 2020
"There is a notary at Hines/Rinaldi"
Verified Burial & Memorial Service Customer
October 2020
"Recommend reminding funeral procession to turn on car lights and blinkers so that folks are aware that cars can proceed slowly through lights. Also, do have someone stop traffics so that people can proceed out of church parking lot."
Verified Burial & Memorial Service Customer
October 2020
"Excellent service"
Verified Burial & Memorial Service Customer
September 2020
"My family and I are very pleased with and appreciative of the overall service bu the funeral home as well as the professionalism, and respectfulness of our funeral director Ann Marie, as well as the sensitive and sensible handling of our mother by Ann Marie and the staff while she was under their care. Thank you."
Verified Burial & Memorial Service Customer
September 2020
"I highly recommend Hines Rinaldi for all funeral arrangements !! Hines is very good with their service, response, and compassion for the family! We love the staff at Hines for all the support shown during our time of need, their teamwork really shows as our services were provided without any delays. Thank you to all that helped make our funeral experience a great one as we lay our beloved to rest. Nguyen Family"
Verified Burial & Memorial Service Customer
August 2020
"From the moment I spoke to Gary, things went efficiently and smoothly. He responded to all my questions quickly and thoroughly. He was patient and kind throughout the whole process. And this was a prepaid plan that my parents bought twenty years ago. Thank you, Gary."
Verified Burial & Memorial Service Customer
July 2020
"The service that was provided by H-R was impeccable and made the whole family very comfortable throughout the process. The director was very professional and very accommodating to our need. It was especially impressive how quickly H-R processed information and photos and incorporated them for our private viewing, the service day, and for keepsake items."
Verified Burial & Memorial Service Customer
July 2020
"Hines-Rinaldi provided guidance and services that made it easy to navigate through my first funeral experience in my immediate family. This was especially helpful at a time when time is of the essence. The staff was friendly, understanding and compassionate."
Verified Customer
June 2020
"Wonderful service. Respectful contact at all times."
Verified Customer
June 2020
"My mother passed away and it was really hard for me to get through making her arrangements. Hines-Rinaldi professional and well organized staff made me feel More comfortable. What I appreciated the most was how they broke down the information and made sure I understood my options. I highly recommend anyone dealing with a difficult loss to have your loved one in their care."
Verified Burial & Memorial Service Customer
June 2020
"My experience with Hines Rinaldi was exceptional, professional but most of all compassionate."
Verified Burial & Memorial Service Customer
June 2020
"We would like to keep our comments private."
Verified Burial & Memorial Service Customer
June 2020
"My family is not from the Washington area. Everything was taken care of for us and during a trying time our Aunt was shown great care and dignity as we laid her to rest."
Verified Burial & Memorial Service Customer
June 2020
"Very easy team to work with, very accomodating, I will definitely will use their services again."
Verified Burial & Memorial Service Customer
June 2020
"It was a pleasure to work with Ascia Durant as my funeral director. She is very professional, very compassionate, and very easy to work with. In my time of grief it is comforting knowing that I have someone who understands my needs and is very helpful, knowledgeable, and is a pleasure to work with in the planning, arrangements, and funeral of my loved one. I highly recommend her and Hines-Rinaldi funeral home."
Verified Burial & Memorial Service Customer
June 2020
"I have had good experience with Hines-Rinaldi on more than one occasion."
Verified Burial & Memorial Service Customer
May 2020
"The Funeral director, Acia was very kind, personable and professional."
Verified Burial & Memorial Service Customer
May 2020
"Everyone at Hines Rinaldi was outstanding. They made this difficult process easy. They managed every detail with care and compassion. I have nothing bad to say. They are true professionals and cared for our family as if it was their own. Thank you."
Verified Burial & Memorial Service Customer
May 2020
"Considering the situation we are in right now ,the speedy process undertaken was most valuable to our family"
Verified Burial & Memorial Service Customer
May 2020
"Everyone we worked with at Hines-Rinaldi was professional, caring, and approachable. They took the time to answer all our questions and review our needs. The days before and up into interment, they were available. The entire process went smoothly."
Verified Burial & Memorial Service Customer
May 2020
"My beloved Mother had paid for her expenses beforehand, so the arrangements were simple in this respect. That said, she died during the corona virus; despite how complicated this could have been, she HR came to pick her up within two hours as promised, and a Shomer was found quickly, which was a great comfort. My phone calls were answered promptly and my questions answered graciously. Given the circumstances this might have been a difficult experience, but in spite of all going on, the staff provided for our family as needed. For this, we are grateful."
Verified Burial & Memorial Service Customer
April 2020
"We cannot thank you enough for your care, concern and accommodations during this difficult time. We understand the difficulties of the Coronavirus affecting the funeral, but you were wonderful in accommodating our needs. We cannot commend your staff enough for the professionalism from the time they came to retrieve our mother's body to the follow up after the funeral. We highly recommend you."
Verified Burial & Memorial Service Customer
April 2020
"During my time of grief and anxiety Hines Renaldi Funeral Home made it bearable. They were professional, thoughtful and kind. There was no pressure and everyone went out of their way to make me feel as comfortable as possible. I would highly recommend them."
Verified Burial & Memorial Service Customer
March 2020
"I was very sad and feel so alone, but the way Vanessa let us feel like we were were apart of her family let me know that my husband body was in good hands."
Verified Burial & Memorial Service Customer
February 2020
"This hard time for our family was made so effortless by your staff. But one small request could you warm up those toilet seats in the ladies room...."
Verified Burial & Memorial Service Customer
February 2020
"So helpful, so caring, took care of all our needs made the most unendurable situation easier to bear. It is so hard to make arrangements within hours of losing a loved-one and finding someone to help you navigate all the issues just made the situation so much easier to bear"
Verified Burial & Memorial Service Customer
January 2020
"Hines-Rinaldi provided professional and courteous services with a higher level of standards to make sure they met our needs. They were sensitive to our culture and patient with the grieving family members. They made sure our beloved grandmother looked her best for the viewing and allowed even our disabled family members time to get to the burial site from the church. They made sure everything was taken care of from the start to the finish."
Verified Burial & Memorial Service Customer
January 2020
"Vanessa, did an outstanding job taking care of Olivia's service. She was thoughtful, patient and gave us so much of her time. She was very responsive to all of our needs in this very difficult time for our family. The other members at HR was also great."
Verified Burial & Memorial Service Customer
January 2020
"I had a great experience with Hines-Rinaldi Funeral Home. They met my needs in regards to my late husband."
Verified Burial & Memorial Service Customer
January 2020
"Hines-Rinaldi did an exceptional job helping me prepare for my Mom's funeral. From the initial meeting, preparations down to picking up death certificates everything was handled professionally. I felt no pressure during the initial meeting only a genuine concern and compassion for helping me create the kind event that would honor my Mom. During preparations each time I called to ask a question to Ascia I felt that same concern and compassion which was very comforting while going through something as tough as burying my Mom. Their facility is beautiful and very well maintained. I had made initial arrangements with another funeral home but due to some scheduling limitations they had wanted to check out if Hines-Rinaldi would work better. As soon as I walked into the facility I knew that's where I wanted her to be. It was definitely a little more then the other facility but less of a difference then I thought it would be considering the facility and all that they offered."
Verified Burial & Memorial Service Customer
December 2019
"The overall service provided to me by Hines Rinaldi was superior in all aspects. I would highly recommend using their services."
Verified Burial & Memorial Service Customer
December 2019
"I highly recommend Hines-Rinaldi. They carefully go over every detail and ensure that the service is exactly what you and your loved one wants. They are caring and considerate and work hard for you. It could not have been a better service."
Verified Burial & Memorial Service Customer
November 2019
"I want to express my deepest gratitude for Ascia and Vanessa who amidst much family drama, courteously and susinctly walked us through the process without pause to create a beautiful memorial service that will always be remembered."
Verified Burial & Memorial Service Customer
November 2019
"Anne Marie the Funeral Director was absolutely outstanding - she was very professional and helped navigate something which we knew nothing about at a time that we were our least capable."
Verified Burial & Memorial Service Customer
November 2019
"All the staff were very professional and caring, and were wonderful at making the funeral process as easy as possible at a stressful time."
Verified Burial & Memorial Service Customer
November 2019
"I was very pleased with the services provided. However, the 'package price' included items that I would not have chosen and they do not allow credits for those items."
Verified Burial & Memorial Service Customer
November 2019
"From the beginning my deceased father was treated with dignity and respect. The staff was warm, thoughtful and went above and beyond to provide excellent care to the family. Vanessa and Michelle represents the best of the best."
Verified Burial & Memorial Service Customer
October 2019
"The staff at Hines-Rinaldi were amazing group of people. From the front receptionist to the most wonderful funeral director. The management team were ready to assist with any family issues. Our funeral director is hands down the best one in the business."
Verified Burial & Memorial Service Customer
September 2019
"Gary and Michelle were amazing. Our arrangements were a bit complicated, but they both handled everything so we could focus on family. They did everything they could to make a horrible couple weeks as easy on our family as possible."
Verified Burial & Memorial Service Customer
September 2019
"Professional and courteous staff showing compassion throughout the services."
Verified Burial & Memorial Service Customer
September 2019
"Extremely professionals, who were all very accommodating to meeting our needs, very empathetic and caring towards everyone and during the entire process. Wonderful people, with wide array of funeral options, varied pricing, and flexible to help us with payment options within our limits and criteria. We highly recommend them over other local funeral homes in the local Montgomery County area (Rockville, Silver Spring, Wheaton)."
Verified Burial & Memorial Service Customer
September 2019
"The staff had answers to all of our questions and responses to all of our needs. They were able to provide ideas that we did not think of and creative ways to handle all the details of this experience. They were easy to reach and very responsive."
Verified Burial & Memorial Service Customer
August 2019
"I RECEIVED MANY COMPLIMENTS FROM FAMILY AND FRIENDS ABOUT THE FUNERAL HOME AND ITS STAFF. THEIR COMPASSION WAS VERY MUCH APPRECIATED."
Verified Burial & Memorial Service Customer
June 2019
"THE TEAM WAS FABULOUS. EVERY DETAIL WAS ATTENDED TO OUR MOM LOOKED WONDERFUL & THE ... WAS LOVELY. WE ARE REALLY APPRECIATE THE SCANNING OF PHOTOS & VIDEO. THANK YOU."
Verified Burial & Memorial Service Customer
March 2019
"I was very pleased and completely satisfied with all the staff that had assisted me during time. They each demonstrated their professionalism and knowledge of their jobs. I will highly recommend this funeral home."
Verified Burial & Memorial Service Customer
February 2019
"HUSBANDS SISTER ARRIVED UNEXPECTALLY AND SAT WAITING FOR SOMETIME - I WOULD HAVE PREFERRED SHE BE IMMEDIATELY BROUGHT UP TO JOIN US."
Verified Burial & Memorial Service Customer
January 2019
"VERY PROFESSIONAL."
Verified Burial & Memorial Service Customer
December 2018
"VERY NICE FUNERAL AND STAFFS. I AM VERY PLEASED WITH THE SERVICES!"
Verified Burial & Memorial Service Customer
August 2018
"WONDERFUL JOB! HAPPY EVERYTHING WAS NICE & WELL DONE JOB!"
Verified Burial & Memorial Service Customer
April 2018
"OUR FAMILY USED THIS FUNERAL TWO TIMES BEFORE FOR MY BROTHER, SISTER AND NOW MY MOTHER AND WHEN MY TIME COMES FOR ME."
Verified Burial & Memorial Service Customer
April 2018
