How may we help you?

About

As the first full-service funeral home in Surprise, Arizona, Surprise Funeral Care on West Bell Road has served nearby communities since 2011. Welcoming families from across the Phoenix metropolitan area, our team is experienced in creating memorable funerals and cremation memorials. We understand that losing a loved one is a difficult experience and are committed to the highest level of personalized service and compassionate care possible.

Modern amenities and spaces

Lobby at Palm Northwest Mortuary & Cemetery Surprise Funeral Care is a warm and welcoming place to host a funeral or cremation memorial and catered reception. With ample parking, a bright on-site chapel and a variety of flexible spaces, the funeral home has everything you need to host friends and family to honor your loved one.

Interested in catering? Whether you wish to design a custom menu or prepare a spread of family recipes, we offer an extensive selection of catering options. From a breakfast buffet to a cocktail hour to a seated dinner, our professional staff takes care of every detail, so you can spend more time with the people you care about.

Learn about our catering and reception services.

Personalized funerals and memorials

Surprise Funeral Care is a nondenominational funeral home, conducting funerals and memorials for people of all backgrounds, faiths and cultures. We help you incorporate the religious traditions and family customs important to you.

Memorialization at Palm Northwest Mortuary & Cemetery We also believe that every service should be as unique as the life lived. Our attentive, experienced team is here to turn inspiration into reality. Start with a story. Tell us about your loved one’s passions, personality, hobbies and interests, and we’ll capture the little things that made them special. Perhaps it’s a beach-themed cookout for your surfer or pet-friendly celebration for your animal lover. Whatever the wish, it’s our job to create a memorable memorial.

Whether you want to arrange a traditional funeral service or modern celebration of life, large gathering or more intimate service, we will work with you one-on-one to ensure your needs and budget are met. From floral arrangements to music selections, decor and more, we guide you through your choices with care.

See how we celebrate life.

Cremation in Surprise

Signature Dedication at Surprise Funeral Care There are many options for cremation in Surprise—and they're not all equal. We specialize in cremation services that honor loved ones in personalized ways, and families love our all-inclusive pricing. With expertise in scattering ashes and a friendly team who pays attention to every detail, we provide service that is second to none.

More and more people are choosing cremation over traditional burial, but most aren’t familiar with the many options:

a cremation without a funeral or memorial service of any kind.
a funeral with your loved one present, followed by cremation.
a cremation followed by a scattering, cemetery memorialization or celebration of life—or all three.

Learn more about our cremation services.

We Honor Veterans

WHV 2020 - Level 4 At Surprise Funeral Care, we understand the unique needs of America’s veterans and their families. As a Level Four Founding Community Partner with We Honor Veterans, we are honored to serve our nation’s heroes and take this responsibility seriously. With respect, integrity and dignity, we will walk you through creating a veteran’s memorial service that truly honors the life and sacrifice of your loved one.

We also host community events annually in honor of veterans and work closely with local veterans organizations.

Watch our video to learn what you need to know about veterans burial benefits.

Planning in advance

Visitation area at Surprise Funeral Care In addition to assisting with an immediate need, Surprise Funeral Care specializes in working with families to make final arrangements in advance. When you plan ahead, you relieve your family from financial and emotional burdens while ensuring your wishes are met. We offer in-person and virtual consultations, as well as a free Personal Planning Guide.

Find out everything you need to know about prepaid funeral plans.

Grief support services

Our care for you and your family doesn't end after your loved one's service is over. Surprise Funeral Care offers online grief resources accessible from anywhere. Families who choose us for their loved one's service also have access to our 24-hour Compassion Helpline^®.

For up to 13 months after planning a Dignity Memorial^® service, a family gets unlimited complimentary phone access to professionals trained in grief counseling any time day or night, for any reason. Any guest who attends a visitation, funeral service or burial gets the same access for up to three months.

Here when you need us

When you choose Surprise Funeral Care, you receive the compassionate care you expect from a locally operated establishment and benefits no other provider can offer. Please reach out if you need immediate assistance or would like more information about planning ahead.

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Amenities

Location

Flexible event space
Facility is available to host your personal events
Flexible chapel space
Our chapel can be used for hosting your religious events
Chapel

Cremation

Cremation remembrance jewelry
Cremation cemetery options
Option for home delivery of ashes
Option for mail delivery of ashes
Sent through postal mail service, signature required.
Scattering assistance

Service

Arrangements by phone or email
Complete funeral planning, including electronic signature, without needing a funeral home visit
Catered events
Event planning
Services available to support planning events
Tribute video production
Services available to create a tribute video for the service or obituary from photos and videos.
Intimate reception area
In-home visitations
Services available to coordinate visitation or viewing at a private residence

Religious & Cultural

Multicultural funerals
Kosher catering

Other

100% Service Guarantee
Livestreaming of services

How may we help you?

Plan Ahead

A death has occurred or is near

Every Detail Remembered

An experience like no other, carefully crafted by our caring planning team.

Our Venues

Our welcoming and comfortable spaces can be customized to fit your needs.

Pricing Starts At 295

Learn More

Personalized Catered Receptions

From desserts and appetizers to a sit-down meal, we can arrange it all.

Pricing Starts At 895

Learn More

Our Collections

A lasting remembrance as unique and special as the individual it represents.

Pricing Starts At 195

Learn More

View All Products & Services

Create an unforgettable memorial that perfectly reflects the life lived.

View all offerings

Plan a Simple Cremation

Simple can still mean exceptional. Let us show you how.

LEARN MORE

Express your sympathy with flowers & gifts

View arrangements

Remember the one you love

Honor the memory of your loved one with cemetery flower placement. You choose the flowers. You choose the months. We do the rest.

Learn More

Express your sympathy with flowers & gifts

View arrangements

Remember the one you love

Honor the memory of your loved one with cemetery flower placement. You choose the flowers. You choose the months. We do the rest.

Learn More

Express your sympathy with flowers & gifts

View arrangements

Unable to find an obituary?

Not finding what you are looking for? Search for your loved one's obituary across any of our other locations.

VIEW OBITUARIES

Express your sympathy with flowers & gifts

View arrangements

Unable to find an obituary?

Not finding what you are looking for? Search for your loved one's obituary across any of our Washelli locations.

VIEW OBITUARIES

Express your sympathy with flowers & gifts

1-800-Flowers

View Arrangements

Remember the one you love

Honor the memory of your loved one with cemetery flower placement. You choose the flowers. You choose the months. We do the rest.

Learn More

Unable to find an obituary?

Not finding what you are looking for? Search for your loved one's obituary across any of our other locations.

VIEW OBITUARIES

Ratings & Reviews

4.6

336 Ratings

Staff

4.7

Arrangement

4.7

Cleanliness

4.7

Visitation & Service

4.7

78%

13%

4.6

336 Ratings

Staff

4.7

Arrangement

4.7

Cleanliness

4.7

Visitation & Service

4.7

78%

13%

Verified Customer Reviews

Since 2005, many of our customers have taken the time to tell us how we did each year via our Voice of the Customer program. Our star ratings and comments from families come directly from these surveys.

"I was very pleased with every contact we had with the Surprise group. The facility is attractive and as inviting as any facility of this type can be. The people are competent and friendly. We would recommend the Surprise Funeral Care to all who need these services.. We were as pleased as anyone could be under these circumstances. The only bad part was the reason for being there. ."

jd-power-verified-checkmark Verified Cremation & Memorial Service Customer

August 2021

"My parent had purchased a 'trust' with Washelli-Evergreen Funeral Home, located in Seattle, WA, in 1991. subsequently Washelli-Evergreen was purchased by Dignity Funeral Services (the liability for the 'trust' was included in the purchase). My parent died in Surprise, AZ. Dignity Funeral Services Surprise (Dignity-AZ) was contacted to handle the arrangements. At first Dignity-AZ stated that the 'trust' had been cashed out - FALSE. Then Dignity-AZ stated that as the 'trust' was purchased in WA only the purchase price of the 'trust' would be recognized - FALSE. Then Dignity-AZ stated that I should pay for the services and received reimbursement from Dignity-Washelli - FALSE. Five months later my parent's remains have not yet been interred nor the headstone updated. Dignity-Washelli told me that there were sufficient funds in the 'trust' to cover all costs."

jd-power-verified-checkmark Verified Cremation Customer

July 2021

"I have used Surprise Funeral Care and have worked with Nancie Scalercio for the services of my stepmother and more recently my father and in both instances, she provided over the top first class care and compassion for me and my family. From making recommendations, to the little touches that make attending the memorial special, Nancie and her team truly care about you. I would definitely recommend them."

jd-power-verified-checkmark Verified Cremation & Memorial Service Customer

July 2021

"Nancy provided exceptional service from time of the first phone call and throughout the entire process for my baby grandson. In the hardest time, she made the experience feel personal for our family. The Creamation location staff were also very professional, really took time to keep us informed and made another hard day feel special. I cannot speak enough to how satisfied we were with the services provided. Thank you so very much."

jd-power-verified-checkmark Verified Cremation Customer

March 2021

Meet Our Team

Here for you when you need us.

Logan Gerald Kruse
Funeral Arranger
Nancie Lee Scalercio
Funeral Arranger