"My parent had purchased a 'trust' with Washelli-Evergreen Funeral Home, located in Seattle, WA, in 1991. subsequently Washelli-Evergreen was purchased by Dignity Funeral Services (the liability for the 'trust' was included in the purchase). My parent died in Surprise, AZ. Dignity Funeral Services Surprise (Dignity-AZ) was contacted to handle the arrangements. At first Dignity-AZ stated that the 'trust' had been cashed out - FALSE. Then Dignity-AZ stated that as the 'trust' was purchased in WA only the purchase price of the 'trust' would be recognized - FALSE. Then Dignity-AZ stated that I should pay for the services and received reimbursement from Dignity-Washelli - FALSE. Five months later my parent's remains have not yet been interred nor the headstone updated. Dignity-Washelli told me that there were sufficient funds in the 'trust' to cover all costs."

Verified Cremation Customer

July 2021

"I have used Surprise Funeral Care and have worked with Nancie Scalercio for the services of my stepmother and more recently my father and in both instances, she provided over the top first class care and compassion for me and my family. From making recommendations, to the little touches that make attending the memorial special, Nancie and her team truly care about you. I would definitely recommend them."

Verified Cremation & Memorial Service Customer

July 2021

"Nancy provided exceptional service from time of the first phone call and throughout the entire process for my baby grandson. In the hardest time, she made the experience feel personal for our family. The Creamation location staff were also very professional, really took time to keep us informed and made another hard day feel special. I cannot speak enough to how satisfied we were with the services provided. Thank you so very much."

Verified Cremation Customer

March 2021

"I would recommend everyone that asked about making final arrangements to Surprise Funeral Care. This experience was one of the best that I have had. The professionalism, empathy, understanding was exceptional."

Verified Cremation Customer

January 2021

"I was pleased with most of the services provided by the Surprise Funeral Home."

Verified Burial & Memorial Service Customer

July 2021

"Stacy was respectful of our needs and processed our requests prompt, professionally, and with reasonable cost."

Verified Burial Customer

February 2021

"Staci added personalized touches that helped us feel comfortable."

Verified Cremation & Memorial Service Customer

January 2021

"Nannie Island very patient and understanding. She is committed to you and your unique concerns and circumstances 150%."

Verified Cremation Customer

December 2020

"We were very satisfied with the service, lunch and caring shown us by the entire staff at the funeral home. We only had one issue with my brother in law taping the eulogy as he could not be in attendance. That was resolved without problems and service was conducted in a very professional manner."

Verified Cremation & Memorial Service Customer

November 2020

"On a scale of 0 to 10, I'd have to give them a 20. We were never left to wonder what was happening and when. We think they went far above what we could ask for, and put us at ease during a very emotional time."

Verified Cremation Customer

November 2020

"Digniity Merorial exceeded my expectations. They anticipated my every need in a very compassionate manner. Is really hard to know what to do in such situations, however as I reflect back, I can honestly say the sincere kindness and comfort provided by Nancie was outstanding. Her kindness, and expertise speaks volumes for the organization she represents. Lillian K."

Verified Cremation Customer

September 2020

"Every one was very friendly and provided outstanding service"

Verified Burial & Memorial Service Customer

September 2020

"I only had positive experiences with Surprise Funeral Home. My sister's passing was unexpected so I had to make a quick decision which funeral home to call. From the first call to working with Logan, everyone made it easy for me. Most of the information was done by phone and on-line. Everyone was very professional and caring. I highly recommend Surprise Funeral Home."

Verified Cremation Customer

August 2020

"Surprise funeral home was caring to myself and my family during an unpredicted and very sad time. They made sure all of our needs were met and they advocated for me when I was overwhelmed and unsure of how to proceed."

Verified Cremation Customer

August 2020

"Stacy was such a joy. She spent more than the allotted time necessary. Her and the 'Boss' went above and beyond for me because it turned out I Was one of those that had CrAzY family member(s) making it harder for me to arrange everything for my father. They kept things in order, made sure everything was legal, and made it as easy as possible so I could focus on what was important; and that was taking care if Dad. Afterwards, I brought a little gift for her, but it speaks nothing in comparison to the value they brought me when dealing with, so far, the hardest time in my life. Thank you. -Kristen H"

Verified Cremation Customer

July 2020

"It is a pleasant and comforting experience working with Surprise Funeral Care. They handle everything necessary to start funeral arrangements. We worked with Stacy Decker and she was wonderful...friendly, knowledgeable and very kind."

Verified Customer

July 2020

"Professionalism and compassionate service is what you will experience with Surprise Funeral Care. I wouldn't hesitate to refer their service to anyone."

Verified Burial Customer

July 2020

"They showed us all the options. Didn't rush us or pressure us in any way. Nacie was so nice. If I was unsure of something, she said to take my time. She brought me a cup of tea. Very nice, warm, and professional. I would highly recommend this funeral home."

Verified Cremation Customer

July 2020

"The people picking up your love ones treat my love one with so much respect I just can't explain how it made me feel. They treated my sister with so much honor and dignity it made me feel so special."

Verified Cremation Customer

June 2020

"The staff was genuine. They understood this was a confusing time, making it hard to concentrate. Their ability to help us navigate trough unknown territory eh, with ease and without pressure, was very valuable."

Verified Burial Customer

May 2020

"The staff was 100% patient and truly caring of my needs and thoughts at this difficult time. So helpful and concerned about what I needed and wanted. I would highly recommend to any that has to make funeral arrangements to come here! They would not be sorry!"

Verified Cremation Customer

May 2020

"The pre-arranged (pre-funded) funeral is absolutely recommended, both to ensure that wishes of the departed are met, but also to help out the family during a very difficult time."

Verified Burial & Memorial Service Customer

April 2020

"Without a doubt - this was the best experience! My mom and I went there a few years ago to make the arrangements for my Dad ahead of time since he was so sick. Everyone we worked with was fantastic. We had Military benefits and honors - getting that arranged with them was super easy. Later my Mom when to them and made all of her own arrangements. She was treated like an old friend. When she passed away a few weeks ago, my brother and I came in - not knowing what to do. They walked us through everything and made sure we had all the options before us. I'm from out of state and Mom's services were going to be held here. I contacted a local mortuary near me to help with permitting and arranging for an honor guard. They were not helpful at all and I was extremely disappointed. I reached out to Surprise Funeral Care and spoke with Donna - and she handled everything for me. During such a sad time, it was good to lean on them for support. I recommend them to anyone. I'll never forget the kindness and care they showed all of us."

Verified Cremation Customer

March 2020

"I highly recommend Surprise Funeral Care, Donna the funeral director and her staff were absolutely amazing during our most difficult time. Super professional, empathetic, and very thorough. I'm so grateful for everything they did and though I hope the need to come back never arises again, if it does this will be the only place I will use."

Verified Cremation Customer

March 2020

"I would recommend Surprise Funeral Care to anyone! Donna was an excellent director who did not push or press me at all to make quick decisions. She took her time with me and my family. She is the kind of person who is compassionate, knowledgeable, warm and friendly. I was quite surprised to find out how easy it was to deal with this most troublesome and sad time of my life with Donna helping me through. Thank you Donna, and your staff needs kudos too!"

Verified Cremation & Memorial Service Customer

February 2020

"Provision of an outstanding Celebrant who captured my husband with personal, integrity and honor. Chad Johnson. Thank you!"

Verified Cremation & Memorial Service Customer

January 2020

"The staff at Surprise Funeral Care show they care not only about conducting a funeral business. They care for you and your family during this time of grief and strive to provide comfort."

Verified Cremation Customer

November 2019

"The service my family received was absolutely considerate and caring above all. I felt comforted and supported through ever step. The staff truly went above and beyond and sincerely cared. I cannot say enough about how much that mattered through the loss of my father. I'm so thankful for their kindness."

Verified Customer

November 2019

"Surprise Funeral Care has been there for me every step of the way. Donna has accommodated every request I have asked for and has communicated with me and keeping me informed. I don't think I could've went through this without her caring heart, and professionalism. Donna took my worry away allowing me time to grieve without all the pressure of feeling like I was on my own. She also made sure my son got to see his dad one last time, which was very important to him. I'm so happy we went through Surprise Funeral Care, they really have made a tragic situation for me and my family easier to go through."

Verified Cremation Customer

October 2019

"Every touch point was caring. When they came to pick up my husband after his death, it was only 90 minutes and they were so professional. And gave us the time we needed. No pressure at all."

Verified Cremation Customer

October 2019

"The funeral director, Stacy met with my Mom & days before my Dad passing. The day he passed Nancy, funeral director, called us to let us know my Dad made it safely to the funeral home .The next we came back in to sign papers & finalize arrangements. We had a round of hugs from the staff, Stacy, Nancy & Donna. They treated us like family. A week later I had to go home (another state). My Mom had to pick up the death certificates & ashes by herself. Donna, office manager, was very helpful during this sad situation she listened to Mom, helped her fill out a form & even put a stamp on the envelope, and then carried my Dad's ashes & walked her to the car. I can not Thank you enough for this personalization."

Verified Cremation Customer

September 2019

"Nancie is the best asset to this business. I enjoyed working with her very much and never imagined this experience could go so smoothly. Thank you."

Verified Cremation Customer

September 2019

"Having lost several family members, I have NEVER had such compassionate care. Donna made us feel that she really cared about me especially. She was wonderful! The service of Surprise Funeral Home and the care they gave to my husband was really phenomenal."

Verified Cremation Customer

September 2019

"My recent life events placed me making funeral arrangements for my brother and 4 days later revising details adding my mother to the services. Stacy and all of the staff could not be anymore caring, compassionate, easy going and loving! The lack of pressure and huge amount of support privided was beyond words can express. Thank you Dignity for making the most horrible nightmare in my life a little bit easier!"

Verified Cremation Customer

September 2019

"do not recommend the use of the company for online photos because if you read their policy they have the right to use any and all of your personal information. Suggested the funeral home use someone else."

Verified Cremation Customer

August 2019

"Compassion, understanding and a high desire to make this as painless as possible"

Verified Burial Customer

August 2019

"This is the 3rd time I have used Surprise Funeral Care. Each and every time everything was taken care of. I had no concerns, and felt that they truly cared!"

Verified Burial & Memorial Service Customer

August 2019

"VERY PROFESSIONAL"

Verified Cremation Customer

April 2019

"STAFF WAS FANTASTIC. ALL MY NEEDS WERE MET IN AN EXTREAMELY PROFESSIONAL MY HUSBANDS DEATH WAS UNEXPECTED AND THE CARING STAFF ASSISTED ME W/ GREAT CARE, PATIENCE AND UNDERSTANDING."

Verified Cremation Customer

October 2018

"IN MY TIME SORROW THE STAFF WAS VERY UNDERSTANDING OF MY FEELINGS. THE SERVICES WERE GREAT. PLENTY OF ROOM FOR FAMILY & FRIENDS. CLEAN AND THEY WERE VERY PROFFESSIONAL THEY CALLED TO SEE HOW I WAS DOING AFTER THE SERVICES."

Verified Burial & Memorial Service Customer

October 2018

"I CANT SAY ENOUGH HOW WONDERFUL MY FAMILY AND I WERE TREATED."

Verified Cremation Customer

July 2018

"ONLY PART TIME RESIDENTS IN AZ - BODY SHIPPED TO COLORADO FOR VISITATION, FUNERAL, & BURIAL"

Verified Burial Customer

May 2018

"I WAS VERY PLEASE WITH SERVICE I RECEIVED. IN PLANNING ARRANGEMENT FOR MY HUSBAND. EVERYTHING WAS PLEASANT. WILL USE THIS FACILITY AGAIN"

Verified Burial & Memorial Service Customer

April 2018

"THE STAFF AND SERVICES OFFERED AT THE FUNERAL HOME MADE AN EXTREMELY HEART BREAKING AND GRIEF FILLED TIME IN OUR LIVES TOLERABLE, COMFORTING AND CONSOLING. WE FOUND PEACE AND COMFORT THANKS TO YOUR EFFORTS. GOD BLESS YOU."

Verified Cremation Customer

February 2018

How may we help you?

About

Serving all faiths, cultures

We honor veterans

Committed to the Surprise area

History

Amenities

Location

Cremation

Service

Religious & Cultural

Other

How may we help you?

Offerings

Cremation

Burial