Verified Customer Reviews
"Given the timeframe all arrangements were done promptly. Thanks"
Verified Burial & Memorial Service Customer
January 2021
"Professional , compassionate and fair experience. Would recommend to other families,"
Verified Burial & Memorial Service Customer
January 2021
"Very pleased with service received."
Verified Burial & Memorial Service Customer
December 2020
"The pricing here was a lot cheaper than other places in town."
Verified Burial & Memorial Service Customer
December 2020
"James and his team did a great job. With COVID and myself not living in Arizona, they made the process the best it could be during these times."
Verified Burial & Memorial Service Customer
December 2020
"They were great very helpful even with this pandemic going on they we're professional. Everything thing went smoothly although my father was early to services it was all good"
Verified Burial & Memorial Service Customer
December 2020
"Manager, James Gibson, was so compassionate and understanding during the whole memorial service arrangement process. He provided so much assistance and guidance, and I am truly grateful for everything he did to make my father's memorial service a beautiful experience."
Verified Burial & Memorial Service Customer
December 2020
"The staff was very professional and attentive. As I sent in requests via telephone and/or email they are quickly responded or the situation was attended. I appreciate the quick response to get my Mother's funeral services completed especially during our current trying times with a pandemic. Thank you to everyone at Desert Rose!"
Verified Burial & Memorial Service Customer
December 2020
"They are fantastic."
Verified Burial & Memorial Service Customer
November 2020
"They made a difficult time much easier."
Verified Burial & Memorial Service Customer
November 2020
"JOSH and the entire Desert Rose Heather team provided premier customer service. Prices were easy to understand and follow-up was impeccable. Thank you!"
Verified Burial & Memorial Service Customer
November 2020
"Families should be made aware of the need of next of kin signatures for the cremation"
Verified Burial & Memorial Service Customer
November 2020
"Everything went well thank you for your professional service be Blessed always."
Verified Burial & Memorial Service Customer
November 2020
"From the first phone call, to picking my mother up; It was an extremely professional and comforting experience. They did everything in their power to help us, and explained everything as it was needed. Truly a saving grace during this difficult time. We can't thank them enough!"
Verified Burial & Memorial Service Customer
October 2020
"Thank you for providing me what I asked for and not selling me, and providing what was needed at a reasonable cost to bring my daughter's remains home"
Verified Burial & Memorial Service Customer
October 2020
"Serious, punctual and very professional service in our Spanish language."
Verified Burial & Memorial Service Customer
September 2020
"For the most part the staff was professional and helpful"
Verified Burial & Memorial Service Customer
September 2020
"Everyone at Desert Rose Mortuary was very kind and made all of our family feel supported during the time of my husband's death. We were very appreciative of the quick response in helping us move forward with making arrangements."
Verified Burial & Memorial Service Customer
September 2020
"The most valuable aspect of our family's experience was knowing that our contact (Joshua Hosford) was accessible to answer our questions and was compassionate regarding our loss. We felt like we were in good hands which gave us comfort that our Dad was in good hands."
Verified Burial & Memorial Service Customer
August 2020
"We were from out of town, devastated by our loss, and unsure of what to expect with the process of cremation. Josh Hosford and Desert Rose Heather were not only extremely responsive -- explaining and walking us through each step, they were also caring and compassionate. Our family highly recommends Desert Rose Heather and we are very grateful to Josh for his kind and knowledgeable guidance during a difficult time."
Verified Burial & Memorial Service Customer
August 2020
"No one wants to see themselves at Desert Rose Heather, but when the need arises, it is the most comfortable place to be at. The staff are friendly & very professional. Highly recommended them for your loved one's services."
Verified Burial & Memorial Service Customer
August 2020
"I really would recommend this place. They are nice, and very understandable."
Verified Burial & Memorial Service Customer
August 2020
"I appreciate and and very pleased with All of the treatment we got. Always nice and caring."
Verified Burial & Memorial Service Customer
August 2020
"Desert Rose is very polite, professional staff and courteous, very knowledgeable, respectful and very well priced. Thank you for making our funeral a comfortable funeral."
Verified Burial & Memorial Service Customer
July 2020
"Everything had been prearranged and it made it the experience of losing my father much easier to get through."
Verified Burial & Memorial Service Customer
July 2020
"Very compassionate, caring, helpful staff. Made the process so smooth."
Verified Burial & Memorial Service Customer
June 2020
"Karen was so kind, compassionate, patient and helpful throughout the whole process. She made a very sad experience more bearable. She truly cared about my family and how we were doing. It meant so much."
Verified Burial & Memorial Service Customer
June 2020
"Desert Rose offered so much support in every way possible to ease our pain at our time of sorrow, even help after to help us continue and focus on the future. We thank you so much. The Mendoza Family."
Verified Burial & Memorial Service Customer
May 2020
"Fast compassionate service even though Covid 19 pandemic was underway."
Verified Burial & Memorial Service Customer
May 2020
"Thank you to Josh and Desert Heather Rose for helping my family during this difficult time. Especially during this pandemic, they have gone above and beyond to take care of my father. Thank you!"
Verified Burial & Memorial Service Customer
April 2020
"Very grateful that they were going all out at this time of sorrow.Thank you"
Verified Burial & Memorial Service Customer
March 2020
"No pressure, quiet support and information."
Verified Burial & Memorial Service Customer
February 2020
"Make sure to arrange beforehand where flowers are to be delivered and how they will get any that go to the mortuary to the place the funeral is held/and graveyard."
Verified Burial & Memorial Service Customer
February 2020
"I chose this funeral home long-distance and dealt with them only on the phone, as my loved one had died in a tragic fire and no family lived close to her. I was dealing with a difficult situation and they made me feel like someone was looking after my loved one and our family."
Verified Burial & Memorial Service Customer
February 2020
"Desert Rose does everything necessary for their clients, in a thoughtful way! They also have very fair prices."
Verified Burial & Memorial Service Customer
February 2020
"They were very caring. Reasonably priced,and very knowledgeable. I highly recommend them. Thank you randy johnson."
Verified Burial & Memorial Service Customer
February 2020
"James Gibson and the Office Staff were very Respectful, helpful and gave information/advice readily during this trying time. my sincerest thanks to all involved."
Verified Burial & Memorial Service Customer
February 2020
"The soft spoken, calm, caring attitude of Jim Gibson and the front office staff was much appreciated. I really needed Jim Gibson's grasp of my situation and his ability to help guide me through the process of making final arrangements for my son. Thank you."
Verified Burial & Memorial Service Customer
January 2020
"Your wishes will be properly handled. So appreciative of the coordination with church,cemetery and keeping us informed of such."
Verified Burial & Memorial Service Customer
December 2019
"In a time when you feel so raw, it was great to find people who sincerely wanted to ease the pain in the only way the could which is give us consise information to make decisions. In addition, the warmth of the staff gave us reassurance the everything would work out"
Verified Burial & Memorial Service Customer
October 2019
"No pressure when we purchased plan. When we used plan, no hidden charges popped up. Josh was very professional, took care of every need."
Verified Burial & Memorial Service Customer
October 2019
"We felt that everything was under control and we didn't need to worry about anything, and the funeral director was in regular contact with us."
Verified Burial & Memorial Service Customer
October 2019
"Be assured the staff will be gentle and dignified handling your loss."
Verified Burial & Memorial Service Customer
September 2019
"Working with Jim Gibson was the best part of my family's experience. He was understanding, patient, and informative. This is the third time my family has worked with Jim Gibson and each time he has listened to our concerns and resolved all issues that might have come up. He is truly professional in all aspects of his role in working with grieving families. If you are seeking cremation services, I highly recommend working with Jim Gibson to help your family navigate your needs."
Verified Burial & Memorial Service Customer
September 2019
"Most valuable was, that every thing that was to be done was explained in a manner that was understood and questions were answered when asked."
Verified Burial & Memorial Service Customer
September 2019
"Everyone was kind and informative. Issues I didn't know I needed to resolved were handled by Desert Rose Heather. I will use this facility for my own funeral needs."
Verified Burial & Memorial Service Customer
September 2019
"Very good service friendly staff always got my calls back when I needed to talk to someone"
Verified Burial & Memorial Service Customer
August 2019
"EXCELLENT SERVICE"
Verified Burial & Memorial Service Customer
April 2019
"THANK YOU FOR THE COMPASSIONATE SERVICE DURING A VERY DIFFICULT TIME."
Verified Burial & Memorial Service Customer
April 2019
"WE HAD A PRE-ARRNAGED CREMATION PLAN"
Verified Burial & Memorial Service Customer
April 2019
"THE STAFF WAS VERY SUPPORTIVE DURING A DIFFICULT TIME"
Verified Burial & Memorial Service Customer
April 2019
"STAFF WAS VERY HELPFULL AND ACCOMMODATING TO OUR NEEDS. THEY MADE A SAD TIME LESS STRESSFUL."
Verified Burial & Memorial Service Customer
March 2019
"I ALREADY MADE PREARRANGEMENTS FOR MYSELF!"
Verified Burial & Memorial Service Customer
January 2019
"THEY MADE A VERY HARD EXPERIENCE A LITTLE MORE EASY."
Verified Burial & Memorial Service Customer
December 2018
"WONDERFUL STAFF."
Verified Burial & Memorial Service Customer
December 2018
"VERY, VERY SATISFIED."
Verified Burial & Memorial Service Customer
July 2018
"IT WAS A GREAT EXPERIENCE. IT WAS THE LAST TIME ALSO."
Verified Burial & Memorial Service Customer
June 2018
"I HAVE USED THIS FACILITY 3X IN THE LAST 1 1/2 YRS AND HAVE RECOMMENDED TO PEOPLE THE EXPERIENCE WAS VERY PLEASANT COMFORTING, AND PROFESSIONAL"
Verified Burial & Memorial Service Customer
May 2018
"VERY GRATEFUL FOR THE TIME, ATTENTION AND RESPECT GIVEN TO ME AND MY FAMILY."
Verified Burial & Memorial Service Customer
April 2018
"ROSE OUR FUNERAL DIRECTOR. WENT ABOVE & BEYOND TO ENSURE OUR NEEDS WERE MET ACCORDINGLY. SHE SHOWED COMPASSION. AND PROVIDED OUTSTANDING CUSTOMER SERVICE."
Verified Burial & Memorial Service Customer
April 2018
"THEY WERE REALLY GREAT."
Verified Burial & Memorial Service Customer
April 2018
"ROSE AND THE ENTIRE STAFF MADE EVERYTHING SO EASY. WE WERE FROM OUT OF STATE BUT THEY HELPED WITH EVERYTHING. IN THE END THE SERVICE WAS BEAUTIFUL. REALLY WENT ABOVE AND BEYOND TO HELP OR FAMILY."
Verified Burial & Memorial Service Customer
April 2018
"ROSE WAS VERY HELPFUL- AND I AND MY FAMILY ARE PLEASED WITH THE PORTRAIT THAT WAS MADE FROM MY PARENTS BABY PICTURE."
Verified Burial & Memorial Service Customer
April 2018
"ALL GOOD USED FOR 4 FAMILY MEMBERS"
Verified Burial & Memorial Service Customer
April 2018
"THANK YOU FOR ALL YOUR SUPPORT."
Verified Burial & Memorial Service Customer
March 2018
"GREAT EXPERIENC PROFESSIONAL STAFF"
Verified Burial & Memorial Service Customer
March 2018
"VERY KIND & UNDERSTANDING"
Verified Burial & Memorial Service Customer
February 2018