Verified Customer Reviews
"Both Kevin Lewis, General Manager, and Adrienne Kotyk, Family Service Advisor, provided exceptional service to our family. I do not think we were easy to deal with. We were in shock and we had very high expectations for our daughter's resting place. Kevin and Adrienne were very kind and both were extremely methodical in their approach to helping us with our requests. In the end, our expectations were exceeded. We are so very grateful to both of them for all of their help."
Verified Customer
July 2021
"as above"
Verified Cremation Customer
June 2021
"The staff at First Memorial made my experience as comfortable as possible."
Verified Cremation Customer
June 2021
"Although we basically felt safe regarding arrangements related to Covic-19, the consultation rooms were a bit cramped with little apparent air circulation - a fan would help. We would have preferred to meet with the funeral director in a much larger space, e.g. the chapel if available."
Verified Cremation Customer
June 2021
"Dealing with First Memorial and in particular, David, has made a difficult time much less stressful. I felt I could call him if the need arose. He made me feel at ease."
Verified Cremation Customer
July 2021
"Professional, capable and very knowledgeable during a stressful time. Thank you."
Verified Cremation Customer
June 2021
"I experienced very efficient and caring interactions"
Verified Cremation Customer
May 2021
"The Staff at First Memorial have all been awesome to work with through the whole process. I really appreciate the attention and time they took to walk me through everything and giving me the space to assimilate what I needed to process. Their guide book as to what I needed to take care of, who to contact, etc etc., was extremely helpful - I constantly referred to it in the weeks and months following to ensure I contacted all the correct agencies, offices, banks, etc. I have spoken to a few others that also lost a loved one at this time, and who dealt with other funereal homes, they said they were not offered anything like this and wished they had after seeing the booklet First Memorial gave me. Thank you all so much for making this transition easier"
Verified Customer
May 2021
"Everyone I had spoke to were very caring, compassionate and very helpful!! I would definitely refer anyone that is needing funeral services to First Memorial Services."
Verified Cremation Customer
May 2021
"Very helpful, kind and not intrusive in any way."
Verified Cremation Customer
May 2021
"I highly recommend the services from first memorial Royal oak. The staff were really helpful and we were able to book appointments very easily around our schedules. We felt like we were cared for like family and they made a difficult time so much easier."
Verified Cremation Customer
May 2021
"Having my parents pre-plan their funeral arrangements made things easy."
Verified Cremation & Memorial Service Customer
April 2021
"My mom and dad both had memorial look after them and myself. They made a very tough and worried time into a smooth and informative transition for my mom and myself. All the information that they provided was excellent and made the passing of my mom much easier. I would highly recommend fist memorial! Joanne"
Verified Cremation Customer
April 2021
"Upon arrival I was very moved that a parking spot had been reserved with the family name. I new from that moment I was in good hands."
Verified Cremation Customer
April 2021
"Excellent service. Very respectful, patient, thoughtful, and thorough. Prearrangements made the process go very smoothly and are strongly recommended."
Verified Cremation Customer
March 2021
"I did preplanning and arrangement for both my husband's and mine with Tony Mah a couple of years ago. Both Tony and April were superb in their professional and supportive to me throughout my recent experience of sending off my beloved. I am assured that I would receive the same service from their team when I am joining my beloved. Many thanks!"
Verified Cremation & Memorial Service Customer
February 2021
"As stated earlier, I found all the interactions I had with the staff at First Memorial to be very compassionate, comforting, reassuring, and understanding. It takes a very special skill set to deal with a grieving family. The staff at First Memorial helped me navigate through this very painful process with such grace and compassion. I couldn't be more grateful and I thank you for that."
Verified Cremation Customer
February 2021
"Deanna was a light in a time of darkness. She guided us, with ease, through the decision making process. She was readily available when any questions arose. We cannot express our appreciation enough for her compassion, clarity and knowledge."
Verified Cremation Customer
February 2021
"Provided excellent and heartfelt service. I used First Mermorial's services because they did such a good job with my Father in Laws arrangements."
Verified Burial & Memorial Service Customer
February 2021
"You may share in part or full my comments above."
Verified Cremation Customer
January 2021
"Well treated"
Verified Cremation Customer
January 2021
"Keep up the good work."
Verified Cremation & Memorial Service Customer
January 2021
"The prearrangements where met with understanding and respect, kindness and no pressure to improve."
Verified Cremation Customer
January 2021
"Very good experience. We were thankful that our parents had pre arranged everything."
Verified Cremation & Memorial Service Customer
December 2020
"Having the forms completed by the Funeral Home (due to COVID) regarding notifying Service Canada on our behalf was very helpful."
Verified Cremation & Memorial Service Customer
December 2020
"First Memorial Funeral Home was so helpful, caring and thoughtful. I would highly recommend them to look after your families loss."
Verified Cremation Customer
December 2020
"First Memorial Funeral Services is a good option to use in planning one's future final wishes. My friend prepaid her costs (which she prorated over 36 months) which made the process from death through cremation so smooth. I would encourage everyone to look into this service because it takes away all the emotional decisions at such a deeply sad time. Thank you First Memorial."
Verified Cremation Customer
December 2020
"Very helpful guiding me thru the procedure, answering questions and making an upsetting day bearable."
Verified Cremation Customer
December 2020
"The care and support with all aspects surrounding the death of a loved one was exceptional. I particularly appreciated help with the gathering of and organizing the necessary legal documents."
Verified Cremation Customer
November 2020
"The prior questions are not applicable to our situation"
Verified Cremation Customer
November 2020
"I would recommend First Memorial Services to anyone, and have already done so. Right from first contact at four in the morning, everyone I spoke to or met was kind, compassionate, expert and professional. Thank you so much David, Christine, Tony, and the two first contact ladies I spoke to when I was a babbling idiot during those early morning hours, to take Dad into their care."
Verified Cremation & Memorial Service Customer
November 2020
"At such an unexpected and difficult time it was comforting to have such a professional and caring staff looking after our needs"
Verified Cremation Customer
November 2020
"Pretty planning makes process much easier. Highly recommended"
Verified Cremation Customer
November 2020
"First/Dignity Memorial provided very thorough, personal and professional service through the entire process of estate & funeral planning and implementation."
Verified Cremation Customer
October 2020
"The entire team at First Memorial was so supportive to me and my family. It was the first time I had to make arrangements for a loved one, and the staff gently guided me throughout the entire process. Thank you so much for making Such a difficult experience so positive."
Verified Customer
October 2020
"I received wonderful service from our funeral director, David, from the first time we spoke over the phone. He was very compassionate and I could tell he genuinely cared for my loss. We would definitely recommend others to use First Memorial Funeral Services."
Verified Cremation Customer
October 2020
"i have recommended your services to friends"
Verified Cremation Customer
October 2020
"I felt that I was very supported throughout my whole experience."
Verified Cremation Customer
October 2020
"Considering the situation with Covid the staff made our arrangements for Mom so personal and lovely. I couldn't think of one thing more that could have been done, thank you to everyone!"
Verified Customer
September 2020
"The experience I had was the professionally handled management of the previously arranged funeral. Very friendly and kind people, it felt sincere. Would definitely recommend this funeral home."
Verified Cremation Customer
September 2020
"We found First Memorial Services to be very caring, professional and knowledgeable, and extremely helpful through this process. We feel confident that if we have further questions we can contact them and continue to receive the excellent service we have received so far. From our family, our heartfelt Thanks - we are grateful for the work you do."
Verified Cremation Customer
September 2020
"I would rate 15 across the board if I could!"
Verified Cremation & Memorial Service Customer
August 2020
"All staff were kind, accommodating, and helpful with arranging a celebration of life attended by family and friends, with part indoors and part outdoors, limited by social distancing. They helped us decide the order of events and what to include, and were flexible in meeting our requests and needs."
Verified Customer
August 2020
"Very warm & professional"
Verified Cremation & Memorial Service Customer
August 2020
"Very caring and considerate attitude by the staff. . No pressure. Good value."
Verified Customer
July 2020
"Care and understanding by staff was very appreciated."
Verified Cremation & Memorial Service Customer
June 2020
"We highly recommend First Memorial Funeral Services. In particular, the personal care that our family received from Kevin Lewis. We could not have asked for anything better. He took excellent care of our family and made a emotional time much easier. Thank you Kevin!"
Verified Cremation Customer
June 2020
"very helpful"
Verified Customer
May 2020
"Dealing with the sudden death of my mother has been the hardest situation I have had to deal with. I wasn't sure were to go, First Memorial was suggested to me and I'm thankful they were. I was lost, with the help of the kind people ( starting with the first phone call) at FM I began to calm down and was reassured they would be there when needed. Considering the situation First Memorial were great. They looked after everything and listened to my families needs. Thank you from the family of S.L.S"
Verified Cremation Customer
April 2020
"very helpful in my time of need"
Verified Cremation Customer
April 2020
"There was acute awareness of when we were interested or not interested in purchasing additional items. No pressure at all to purchase just a kind offering of all options."
Verified Cremation Customer
March 2020
"The people at First Memorial take great care with their clients. They are knowledgable, kind, patient and responsive."
Verified Cremation & Memorial Service Customer
February 2020
"This was difficult for our family. We were helped at each step along the way by very professional, courteous, and compassionate individuals. We were never felt rushed at any time."
Verified Cremation Customer
February 2020
"I really valued the clear and systematic information given to me at the Funeral home. I never felt pressured to up scale the previously purchased funeral plan. The staff at the funeral home were all very professional."
Verified Cremation Customer
January 2020
"Everyone we met with at First Memorial Funeral Services was very professional and patient with us. They have lots of products and services to choose from but they do not push you."
Verified Cremation & Memorial Service Customer
January 2020
"personable, respectful, knowledgeable staff"
Verified Cremation Customer
January 2020
"No pressure to up buy/up sell. Very important. Felt like people really did care. The service and help and patience was wonderful."
Verified Cremation & Memorial Service Customer
January 2020
"Very friendly and accommodating staff who understand what you are going through. Their knowledge and expertise is much appreciated."
Verified Cremation Customer
January 2020
"At a very emotional time, we found the staff to be patient, caring and understanding which helped to make the whole experience so much less stressful than we anticipated."
Verified Cremation Customer
January 2020
"Our family was comforted and gratefully guided, by the kind and professional staff of First Memorial."
Verified Cremation Customer
December 2019
"The list of tasks that are required is invaluable. It keeps you on track and keeps you from forgetting things that need to be done."
Verified Cremation Customer
December 2019
"I felt well taken care of with First Memorial. All the staff was very professional. Alicia Thompson, Sharon Larsen and especially Tony Mah. Thank them all for their amazing care."
Verified Customer
November 2019
"To answer your question below, Yes I would but not at this .time. Maybe next year."
Verified Cremation & Memorial Service Customer
November 2019
"please note that the name on this file, Valerie Coulter is not the correct name - it's Val Coulter, and Val is often assumed to be short for Valerie, but it is not the case here. As we had no formal funeral service, that is the reason we were not contacted after our meeting with Cathy Dunfield - she was exceptional in her interaction with us and can not rate her high enough. Thank you."
Verified Cremation Customer
November 2019
"We were met with courtesy and kindness and dealt with in a thoroughly professional and compassionate manner."
Verified Cremation Customer
November 2019
"First memorial is place where someone loss their love ones should be the place for funeral. The staff are the best to give you comfort and they even show the most remorse feelings with the family. I must recommend it to everyone."
Verified Burial & Memorial Service Customer
October 2019
"My Body is also going to be at First Memorial and arrangements have already being made."
Verified Cremation Customer
September 2019
"Very knowledgeable and sensitive staff who go out of their way to provide support at such a difficult time."
Verified Cremation Customer
September 2019
"First Memorial Funeral Services is very knowledgeable, experienced, respectful, accommodating and compassionate. No detail or arrangement was missed."
Verified Cremation & Memorial Service Customer
September 2019
"Expedient and caring assistance at a stressful time."
Verified Cremation & Memorial Service Customer
August 2019
"The kindness and caring support shown to both me and my family were outstanding at a time of deep sadness."
Verified Cremation & Memorial Service Customer
August 2019
"I recommand this funeral home for everyone it's the better place you can have service of quality. The personnal is disponible for the question you may have for the funeral."
Verified Cremation Customer
August 2019
"Everyone was extremely professional and compassionate"
Verified Cremation Customer
August 2019
"VERY PROFESSIONAL. NO PRESSURE ON ANYTHING. VERY ACCOMMODATING QUICK RESPONSE AND ACTION TAKEN BY EMPLOYEES."
Verified Cremation Customer
July 2019
"THE PATIENCE & THOROUGHNESS OF THE STAFF WAS RE ASSURING. IT WAS A PLEASURE TO DEAL WITH FIRST MEMORIAL."
Verified Cremation & Memorial Service Customer
July 2019
"WORDS CANNOT EXPRESS HOW DEEPLY WE APPRECIATE EVERYTHING YOU HAVE DONE TO HELP US GET THROUGH THIS DIFFICULT TIME. THANK YOU SO MUCH SENSITIVELY AND ..."
Verified Cremation Customer
July 2019
"ONCE AGAIN, EXCELLENT SERVICE TO OUR FAMILY"
Verified Customer
July 2019
"WE WERE VERY IMPRESSED WITH THE WAY WE WERE TREATED BY FIRST MEMORIAL. THE ARRANGEMENTS HAD BEEN PRE DONE AND THE DELIVERY OF THEM WAS SEAMLESS."
Verified Cremation Customer
June 2019
"DESPITE ILLNESSES OF FUNERAL HOME STAFF, MY NEEDS WERE ALWAYS ATTENDED TO PROMPTLY & EFFICIENTLY!"
Verified Cremation Customer
June 2019
"VERY RESPECTFUL, RESPONSIBLE SERVICE."
Verified Cremation Customer
June 2019
"VERY KIND AND CARING STAFF."
Verified Cremation Customer
April 2019
"THIS SERVICE WAS PRE ARRANGED 10 YRS PRIOR. MY SERVICE IS ALSO PRE ARRANGED. EXCELLENT SERVICE."
Verified Customer
February 2019
"WHEN I WE MET WITH THE FUNERAL DIRECTOR. I SAID TO HER I WANT SOMEONE BUBBLY TO DO THE SERVICE. BECAUSE HER IS WHAT MY MOTHER WAS THOSE WISHES WERE ON A DOUBT THE BEST PERSON EVER THAT DID THE SERVICE."
Verified Cremation & Memorial Service Customer
February 2019
"EVERY ONE WAS VERY KIND & HELPFUL DURING THIS TIME AND THANK YOU VERY MUCH."
Verified Cremation Customer
February 2019
"THE EXPERIENCE WAS FINE BUT I LIVE QUITE AWAYS FROM YOU."
Verified Cremation & Memorial Service Customer
February 2019
"I AM VERY HAPPY WITH THE QUALITY OF SERVICE PROVIDED TO US."
Verified Customer
January 2019
"IT WAS A EXCEPTIONAL HELP TO OUR FAMILY. WE HAVE PURCHASED ANOTHER CONTRACT FOR OUR MOM. MORE TO COME"
Verified Cremation Customer
January 2019
"DURING AND BEFORE TEA TO MAKE SURE EVERYTHING WAS DONE AND MET OUR EXPECTATIONS. AM STILL THINKING ABOUT THIS."
Verified Cremation & Memorial Service Customer
December 2018
"I WAS VERY IMPRESSED WITH THE HIGH STANDARDS CI ALL STAFF. THEY WERE EFFICIENT, COMPASSIONATE AND WELL INFORMED."
Verified Customer
November 2018
"STAFF WERE ABSOLUTELY LOVELY AND SUPPORTIVE TO US AT AN EXTREMELY DIFFICULT TIME."
Verified Cremation Customer
October 2018
"I LIKED THE WELCOME SIGNS WITH OUR NAME"
Verified Cremation Customer
October 2018
"PROBLEM WITH NEWS ANNOUNCEMENT WAS TO BE CALLED NEXT WK - NEWSPAPER SAID THEY DIDNT RECEIVE SO WAS WRONG AGAIN"
Verified Cremation & Memorial Service Customer
October 2018
"THANKS FOR LOOKING AFTER US. YOUR SERVICE MADE A DIFFICULT TIME MUCH EASIER FOR OUR FAMILY"
Verified Cremation Customer
October 2018
"WE APPRECIATE THE HELP WITH THE BASIC NEEDS OF TRANSPORTATION, CREMATION, ETC. BUT PLANNED AND CARRIED OUT OUR OWN CELEBRATION OF HIS LIFE AT A GOLF CLUB IN ..."
Verified Cremation Customer
October 2018
"I FOUND THE WHOLE EXPERIENCE WAS FIRST MEMORIAL ONE OF RESPECT, COMPASSION & KINDNESS"
Verified Cremation & Memorial Service Customer
October 2018
"YOUR SERVICES WAS EXCELLENT AND YOUR STAFF WERE VERY EFFICIENT AND VERY COMPASSIONATE AND SUPPORTIVE. YOUR GUIDANCE, INFORMATION PKGS AND RESOURCES HELPED IMMENSLEY THANK YOU."
Verified Cremation & Memorial Service Customer
October 2018
"I APPRECIATED THE KINDNESS, SENSATIVITY AND ATTENTION TO DETAILS - EXCELLENT SERVICE"
Verified Cremation & Memorial Service Customer
September 2018
"VERY SUPPORTIVE STAFF DURING A VERY EMOTIONAL TIME."
Verified Cremation & Memorial Service Customer
August 2018
"WE SIGNED UP. WITH THE MEMORIAL SOCIETY AHEAD OF TIME & I WAS VERY SATISFIED WITH THE FUNERAL HOME"
Verified Cremation Customer
August 2018
"I HAVE ALREADY MADE MY ARRANGEMENTS WITH FIRST MEMORIAL"
Verified Cremation Customer
August 2018
"MY FAMILY AND I WERE REALLY HAPPY WITH THE ARRANGEMENTS AND SERVICE RECEIVED. GLAD WE PREPAID"
Verified Customer
June 2018
"THE FACILITY PROVIDED A RESERVED PARKING SPACE FOR MY CAR"
Verified Customer
June 2018
"THE STAFF WERE VERY CARING AND PROFESSIONAL"
Verified Cremation Customer
June 2018
"VERY PROFESSIONAL & CARING"
Verified Cremation Customer
June 2018
"THE EXPERIENCE ONCE AGAIN REITERATED TO ME THAT IMPORTANCE OF PRE-PLANNING. I WAS CONFIDENT THAT I HAD DONE EVERYTHING THE WAY MOM WANTED."
Verified Cremation Customer
May 2018
"EXCELLENT EXPERIENCE"
Verified Cremation Customer
May 2018
"FIRST MEMORIAL PROVIDED, OUTSTANDING SERVICE IN HANDLING OUR PARENTS PASSINGS. MOST COMPASSIONATE AND PROFESSIONAL STAFF."
Verified Cremation Customer
May 2018
"THE EXPERIENCE WAS VERY RESPECTFUL. WE WERE TREATED WITH COMPASSION AND KINDNESS. DIGNITY IS A VERY SUITABLE WORD FOR HOW WE WERE TREATED."
Verified Cremation Customer
May 2018
"DAVE THE FUNERAL DIRECTOR WAS OUTSTANDING FROM THE MOMENT WE SPOKE. 10/10"
Verified Burial & Memorial Service Customer
April 2018
"POSTING DEATH ON INTERNET WAS A HUGE PROBLEM"
Verified Cremation Customer
April 2018
"MY BROTHER AND I FELT VERY SUPPORTED BY THE STAFF DURING A VERY SAD TIME. WE FELT OUR MOTHER WAS TREATED WITH CARE AND DIGNITY."
Verified Cremation & Memorial Service Customer
March 2018
"I HAVE ARRANGED A NUMBER OF FUNERALS WITH FIRST MEMORIAL OVER THE YEARS AND HAVE ALWAYS BEEN PLEASED WITH SERVICES."
Verified Burial & Memorial Service Customer
March 2018
"THE PROFESSIONALISM OF THE STAFF IS GENEROUS THE EMPATHY PORTRAYED MAKES YOU FEEL A LITTLE MORE AT EASE WITH YOUR LOSS OF A PARENT."
Verified Cremation Customer
February 2018