Verified Customer Reviews
"We would highly recommend Terrilyn. She is excellent and very knowledgeable."
Verified Customer
July 2021
"Great service. Excellent communications. Very pleased."
Verified Customer
July 2021
"Everyone I had contact with was very courteous, compassionate, patient and professional. The themed decorations, flowers, music, slide show and food were over and beyond what I had imaged. You could tell a lot of thought, artistry and love went into everything. I am very happy that I purchased the additional services for Mom so that everything was taken care on the day of her funeral. I would have been to stressed and overwhelmed to have taken any of this on myself and I couldn't have asked for a more beautiful service."
Verified Customer
July 2021
"Excellent service. Attention to details. Highly recommend Elmwood Chappell, Birmingham, for funeral needs."
Verified Burial & Memorial Service Customer
July 2021
"Lynn was exceptional …… esp helpful and kind in a tragic situation. There were also some family dynamics that she handled very professionally."
Verified Burial & Memorial Service Customer
July 2021
"Loosing Mother was one of the worst experience in my life. I was somewhat confused about what I auto signed that first day, leading to confusion. However ultimately everything was straightened out. WIe did have a lovely Ceremony of Life. Question below, I live in Hollywood, Florida."
Verified Customer
June 2021
"The experience of preparing for my husband's home going services was outstanding. We were able to obtain the services needed in a timely manner. There was no stress during this time! We were confident that the staff knew exactly what our wishes were for our loved one."
Verified Customer
June 2021
"The staff was very caring, attentive and wore ties, which in my opinion, should be company policy unless family requests otherwise"
Verified Burial & Memorial Service Customer
May 2021
"Our counselor, Marissa, was friendly and professional. She knew exactly how to help us, and represented Elmwood well. We felt that we had made a friend."
Verified Customer
May 2021
"Very kind and solicitous staff, willing to meet your requests and needs, if possible, and extremely pleasant to deal with."
Verified Customer
April 2021
"From the first phone conversation with Michael Cox, to every other moment, spent with Michael and the other staff members, was excellent they truly made us feel like family! We can't thank them enough for caring for our Mom, and Dad! Their words of comfort, and compassion for those of grieving was appreciated more than they will ever know! They provided a beautiful tribute to our parents! Thank you All!"
Verified Burial Customer
March 2021
"Everything was so easy and we felt like they took great care of us during such a difficult time."
Verified Burial & Memorial Service Customer
February 2021
"During this painful time in the loss of my mother, I can honestly say that every single interaction that I had with every staff member was characterized by compassion, patience and a desire for our expectations to be met."
Verified Burial & Memorial Service Customer
February 2021
"Ira did an exceptional job of personalizing a situation that could have otherwise been lonely and difficult"
Verified Burial & Memorial Service Customer
February 2021
"You may use my comments above."
Verified Burial & Memorial Service Customer
January 2021
"It is best to make arrangements before the time of need"
Verified Customer
January 2021
"The staff provided excellent service during this difficult time. I cannot thank them enough for their assistance and care. A special thanks to Ira Lucas for his compassion and assistance."
Verified Burial Customer
January 2021
"Thankfully my mom and dad had prearranged Everything. They had picked out everything they wanted so it was very simple for us!"
Verified Customer
January 2021
"Due to COVID the number of funerals were more than usual, therefore, some things (obtaining paperwork for a grave marker) probably took more time than normal. I didn't meet with a staff person in person because I live out of town and did all the arrangements on line. I believe the staff performed wonderfully under the circumstances"
Verified Customer
January 2021
"Jeff Estes took great care of us while we made arrangements for my aunt's funeral. He helped us from beginning to end. He included all the details necessary to have a very nice service. I highly recommend you contact Jeff if you need assistance."
Verified Burial Customer
January 2021
"From our first meetings at Elmwood offices and cemetery to our last experience with them, we have been completely satisfied and impressed. Everyone is professional and caring. It was quite evident that they were there to help us. Lynn and Don made sure we had every question answered. They were attentive and accommodating to whatever we needed. Anything we mentioned or suggested, they assured us it would be done - and it was. In terms of worry about the service and burial, our family could not believe that such an experience could be made into something we would treasure. We will never regret our choice of Elmwood."
Verified Burial & Memorial Service Customer
January 2021
"My family experience during my mom funeral arrangements was unique and very educational in giving our mother a nice Home Going Service .This experience also taught us to focus today on preparing for our own funeral expenses,"
Verified Burial & Memorial Service Customer
January 2021
"Staff were very professional"
Verified Customer
December 2020
"The greeting upon entering the property was very cordial and helpful. The site was well prepared."
Verified Customer
December 2020
"mother in law sold services there enjoyed what she did. the cementary is beautiful. i am now considering being there."
Verified Customer
November 2020
"Michael Cox and the entire team were professional, respectful and communicate incredibly well. I worked with them from out of state and they were exceptional at outlining then process, costs, options and answering my questions. I would highly recommend them."
Verified Burial & Memorial Service Customer
October 2020
"Overall great service during our sad feelings."
Verified Customer
October 2020
"The service was excellent. My mom had already purchased a grave the staff gave me a tour of the cemetery and reassured me that everything would be ready when arrived for the service."
Verified Customer
October 2020
"He was very special to me and I thought our preplanned requests were followed."
Verified Burial & Memorial Service Customer
October 2020
"The staff was very professional and caring. This was a very stressful time for our family and all staff involved were very accommodating and compassionate."
Verified Burial & Memorial Service Customer
October 2020
"Gary Olvey and staff very personable, informative, and exceeded our expectations! Thank you for Great service!"
Verified Customer
October 2020
"I had a really good and easy experience. Glad I did a pre-need a year before so it went even easier then I expected and even having to have to do it from out of town."
Verified Customer
October 2020
"Everyone was kind and helpful, especially Richard Gatto and Jeff Estes."
Verified Customer
September 2020
"They guy we had was very personal ,communicated well, and was funny.He made our experience easy as I now have a total of 7 family members out there"
Verified Customer
September 2020
"Everyone was kind, helpful, and professional. Thank you also for a nice delicious catered lunch in the celebration room after our graveside service and for all the work Jeff Estes did on a video tribute and audio tribute of my mother's early recordings. We appreciate everything."
Verified Burial & Memorial Service Customer
September 2020
"Excellent service"
Verified Customer
September 2020
"Lynn Cleghorn was the coordinator for my father's funeral. She was kind and knowledgeable. She gave us the information we needed to make decisions for the funeral, as well as offered us resources and guidance regarding decisions that would be necessary in the coming days. She was available by cell phone, even after hours, to answer questions and assist with details."
Verified Burial & Memorial Service Customer
September 2020
"Very professional and personal"
Verified Customer
September 2020
"Lynn Cleghorn, our funeral associate, was very kind and supportive. She was always available by cell phone, even after hours. Her experience helped guide us as we made difficult decisions. She genuinely cared for us during our time of need."
Verified Customer
September 2020
"The entire crew at Elmwood Chapel was very supportive."
Verified Burial & Memorial Service Customer
August 2020
"The care and attention to detail was impeccable and, in such an emotional state, I really felt like one of my family members was taking care of everything!"
Verified Burial & Memorial Service Customer
August 2020
"The staff is so professional and there was never an ounce of pressure - only compassion and a strong sense of support and excellent handling of details that we didn't have to worry and stress about."
Verified Burial & Memorial Service Customer
August 2020
"The cost of the funeral and internment were considerably more expensive that expected with no options to lessen the cost. If I could do it over again I would shop for services and compare prices."
Verified Burial & Memorial Service Customer
August 2020
"The Elmwood staff was so kind to and respectful of my family as we made plans to bury our Mother. They lead us through a very difficult time in such a calming manner."
Verified Customer
August 2020
"Very caring in our time of need."
Verified Customer
August 2020
"I would just advise that better directions be given to the burial sites. Without escorts finding your way to the site can be confusing if you are not sure where you are going. Other than that everything and everyone was outstanding."
Verified Customer
July 2020
"We were bringing my mother's body back from out-ot-state. Everything was handled smoothly and easily. No problems incurred."
Verified Customer
July 2020
"Working with Don made the experience easier and less aggravating."
Verified Customer
June 2020
"As an estate-planning attorney I have had experience with probably all of the funeral homes in the area. The people at Ridout are first-class people and I can't say enough in their favor. Everyone I have worked with there makes the process easier. I highly recommend them! William Nolan"
Verified Burial & Memorial Service Customer
June 2020
"My family was so happy with the hardest experience we've had to ever go through. The staff there were the kindest people and took care of everything we needed before we even knew what we were doing. They advised us what we needed from them to make it easier on us. I can't say enough good things about how we felt about how everything was handled. God Bless Them All."
Verified Burial & Memorial Service Customer
June 2020
"Made the process very easy during a difficult time. I never once had to call about any updates, as soon as there was a change Elmwood called to let me know! Excellent service. Thank you."
Verified Customer
June 2020
"great people and service"
Verified Burial & Memorial Service Customer
June 2020
"THE COURTEOUSNESS OF THE STAFF, WAS TOP NOTCH. THE BATHROOMS WERE EXCEPTIONALLY CLEAN, IT WAS EVERYTHING I HAD EXPECTED FOR SUCH A VERY SWEET AND KIND COUPLE THEY HELP ME WITH!!!"
Verified Burial & Memorial Service Customer
May 2020
"Lynn Cleghorn made everything easy and has followed up with several phone calls. I hope that she is recognized for the value she adds to Elmwood."
Verified Burial & Memorial Service Customer
May 2020
"Brown Service Insurance contracts were not honored at face value.. There was additional costs.."
Verified Customer
May 2020
"Since 1981, I've had many family members interred at Elmwood, and our visits were caring, and comfortable."
Verified Customer
April 2020
"Great job. Thanks"
Verified Cremation Customer
April 2020
"Services were very professional and caring for our family."
Verified Burial & Memorial Service Customer
April 2020
"Excellent experience with staff and professionalism..."
Verified Customer
April 2020
"If needing any help , I refer Don Olvey"
Verified Customer
March 2020
"this was our second service need with in 4 months, both my parents, the staff was respectful, but making sure all was taken care of"
Verified Burial & Memorial Service Customer
March 2020
"We had a wonderful experience with Elmwood's staff in customizing our arrangements for my mom's service."
Verified Customer
March 2020
"Ira was the most awesome person to work with. He does not present himself as a salesman trying to get the most money out of a family that he can. He is private and calm. He was so helpful. I never expected taking care of these arrangements to be so easy. The staff is top notch also. My sister mentioned that the facility has been updated since we were last there and the chapel looks great. Thank you for being the calming force during such a sad time."
Verified Burial Customer
February 2020
"Professional and committed"
Verified Customer
January 2020
"Take care of funeral arrangements before time. It is less stress on you and your pocket book"
Verified Customer
January 2020
"Great customer service at a time of need."
Verified Customer
January 2020
"The kind informative approach by all staff in this experience was very welcome."
Verified Cremation & Memorial Service Customer
January 2020
"They explained all our options & cost. No pressure on any decisions. Service passed our expectations!"
Verified Burial & Memorial Service Customer
December 2019
"The service went well."
Verified Customer
December 2019
"Top notch staff the professional approach"
Verified Customer
December 2019
"Because of my experience with you, I personally plan to contact you within the next year or so regarding a prepayment plan. I would highly recommend you to others."
Verified Customer
December 2019
"Great personal service."
Verified Customer
November 2019
"Dave Mitchell was very comforting and helpful during an extremely difficult time. My family and I are incredibly appreciative of his kindness and professionalism."
Verified Customer
November 2019
"My Mother made her funeral arrangements several years ago. I took the papers that Mom had given to me to the funeral home, and they had the paperwork pulled up and ready to go over with our family. Everyone that we spoke with at the funeral home was very helpful in explaining everything. The whole staff was very professional and knowledgeable, and our experience was very positive. We all left feeling sure everything was in being handled very well. We all had a very positive experience."
Verified Burial & Memorial Service Customer
November 2019
"Terry is the best and very knowledgeable and helped me a great deal!!"
Verified Customer
November 2019
"My family and loved one were treated with the utmost dignity. The visitation and service was above and beyond excellent. We were all treated like family."
Verified Customer
November 2019
"Great team and very good experience!"
Verified Customer
September 2019
"Bethany and the whole staff were professional and kind, and treated our family with dignity and respect through the entire process."
Verified Burial & Memorial Service Customer
September 2019
"Everyone I came in contact with a Elmwood, put me at ease as I dealt with the death of my mother. The professionalism and attention to detail made the experience as pleasant as possible. Everyone was so kind and made sure that I had everything I needed to make the best decisions for my mother and myself."
Verified Cremation Customer
September 2019
"Elmwood provided our family with outstanding and empathetic service during the recent death of my husband. I do not believe there is any other in the area that can compete with the personal and experienced personnel they have."
Verified Burial & Memorial Service Customer
August 2019
"Wished things were on computer"
Verified Customer
August 2019
"Very nice, they fulfilled all my requests and made the process a nice experience."
Verified Customer
August 2019
"Marissa and Scott were so patient with my family and I. Afterwards I had a few questions because I had trouble deciding on a headstone for my son. They did not rush my decision and still had the same empathy with me as in the beginning. I'm truly blessed for both of them and would refer anyone and everyone to use their services."
Verified Customer
August 2019
"It needs to be made clear that when you pay for opening and closing the family should contact the cemetery personally when they need to grave."
Verified Customer
August 2019
"VERY SATIFIED WITH THE SERVICES RANDON MAKE A BATHROOM ACCESSIBLE AT ALL TIME. CONVIETLY LOCATED."
Verified Customer
July 2019
"I WOULD USE ELMWOOD AGAIN, WHEN NEEDED."
Verified Customer
July 2019
"EVERYONE TREATED ME WITH KINDNESS AND RESPECT. I WAS VERY HAPPY WITH THE STAFF AND SERVICES."
Verified Customer
June 2019
"EXCELLENT, VERY PROFESSIONAL"
Verified Customer
June 2019
"WONDERFUL TO DEAL WITH MADE THIS SO MUCH EASIER. THANK TO ALL."
Verified Customer
June 2019
"THE CRYPT WRAP WAS NOT WHAT I EXPECTED AND THE QUALITY OF THE WRAP DID NOT FIT THE $495. 00 COST."
Verified Customer
June 2019
"THE ARRANGEMENTS WERE EXCELLENT"
Verified Customer
May 2019
"THE SERVICE RECEIVED WAS OUTSTANDING IN EVERY RESPECT."
Verified Customer
May 2019
"I HIGHLY COMMEND THE STAFF FOR THEIR PROFESSIONAL AND COMPASSIONATE TREATMENT."
Verified Burial & Memorial Service Customer
May 2019
"EXCELLENT SERVICE PROVIDED."
Verified Customer
April 2019
"WE HAVE PAID FOR PLOTS BUT NO ME EVER TOLD US ABOUT THE COST OF OPENING AND CLOSING UNTIL THE TIME OF OUR MAKING PLANS FOR THE FUNERAL. NEEDS TO BE ADDRESSED"
Verified Customer
April 2019
"EVERYTHING WAS DONE PROFESSIONALY AND WITH CARING"
Verified Burial & Memorial Service Customer
March 2019
"BECAUSE OF THE DIP IN THE GUTTER AND SMALL HILL THAT FOLLOWED EXTRA CARE WAS TAKEN TO GET MY WHEELCHAIR BOUND MOM TO THE GRAVESITE."
Verified Customer
March 2019
"EVERYTHING WAS DONE PROFESSIONALLY AND WITH CARING"
Verified Customer
March 2019
"MY ONLY COMPLAINT IS THAT I HAD TO PURCHASE MORE ADDITIONAL ACCESSORIES THAT I HAD NOT EXPECTED. SHOCKED ABOUT THE COST"
Verified Cremation Customer
March 2019
"THE REPRESENTATIVES AT THE TRUCSVILLE FUNERAL HOME WERE THE ABSOLUTE BEST! THEY WERE PROFESSIONAL WHILE HELPING ME THROUGH ALL THE LITTLE DETAILS"
Verified Customer
February 2019
"VERY SATISFIED WITH ALL SERVICES. STAFF WERE KIND, FRIENDLY AND EXPLAINED EVERYTHING THOROUGHLY. EXCELLENT EXPERIENCE. WILL RECOMMENDED."
Verified Customer
February 2019
"I WAS WELL SATISFIED WITH THE SERVICE."
Verified Customer
January 2019
"VERY GOOD WITH STAFF."
Verified Customer
January 2019
"MY AUNT ALREADY HAD A PLOT IN THE CEMETARY. I NEEDED A VERY BASIC SERVICE ONLY 8 PEOPLE AT THE FUNERAL AND ELMWOOD RESPECTED THAT."
Verified Customer
January 2019
"VERY RESPECTFUL AND COURTEOUS. I REALLY APPRECIATE THE CARE AND CONCERN OF THE FAMILY MEMBERS."
Verified Customer
January 2019
"EVERYTHING WAS HANDLED TO PERFECTION. THANK YOU FOR MAKING SUCH A DIFFICULT TIME EASY FOR US."
Verified Customer
January 2019
"VERY CARING STAFF. EXTREMELY HONORING SERVICE OF MY FATHER."
Verified Customer
January 2019
"VERY PROFESSIONAL & CARING"
Verified Customer
January 2019
"Wonderful and compassionate staff who helped immensely every step of the way. No detail was overlooked."
Verified Burial & Memorial Service Customer
December 2018
"WONDER PEOPLE."
Verified Burial & Memorial Service Customer
November 2018
"VERY PROFESSIONAL & WELL ORGANIZED STAFF ABSOLUTELY NO PROBLEMS MOM LOOKED BETTER THAN SHE HAD IN YEARS"
Verified Burial & Memorial Service Customer
November 2018
"EVERYTHING WENT SMOOTHLY. THE STAFF WAS FRIENDLY AND PROFESSIONAL. I WOULD HIGHLY RECOMMEND THIS DIGNITY MEMORIAL SERVICE TO ANYONE IN NEED OF FUNERAL PLANNING AND BURIAL."
Verified Customer
November 2018
"DESPITE THE SRRANGEMENT FOR THE FUNERAL BEING PRE-PAID, WE WERE TREATED VERY WELL."
Verified Customer
November 2018
"WE USED ELMWOOD BHAM, AL BECAUSE OF PREVIOUSLY OWNED LOTS. MAKING ARRANGEMENTS TOOK OUR 4 HRS, WHICH IS WAY TOO LONG THAT IS WAS OUR BIGGEST COMPLAINT. TWO HIS SHOULD BE THE LONGEST TIME FUNERAL ARRAG. WHERE LOTS ARE ALREADY AVAILABLE."
Verified Burial & Memorial Service Customer
November 2018
"EXCELLENT SERVICE FROM DIGNITY MEMORIAL. I WOULD HIGHLY RECOMMEND THIS COMPANY."
Verified Burial Customer
November 2018
"THE STAFF WAS EXTREMELY COURTESY AND MADE VERY HELPFUL SUGGESTIONS TO MAKE THE FUNERAL RUN SMOOTHLY. I BOUGHT INTERMENT ARRANGEMENTS BEFORE I LEFT BHAM."
Verified Customer
November 2018
"THE STAFF WAS VERY FRIENDLY, ANSWERED ALL MY QUESTION AND WAS VERY HELPFUL."
Verified Cremation Customer
October 2018
"I PREPAID FOR A VA MARKER TO BE PUT DOWN. I CALLED ONCE AFTER A MONTH, AND IT HAD NOT BEEN DONE AND THEY WERE GOING TO CALL BACK AND NOW ITS BEEN ANOTHER MONTH AND I HAVE NOT HEARD ANYTHING."
Verified Burial & Memorial Service Customer
October 2018
"THE STAFF TREATED US VERY PROFESSIONALLY AND ATTENDED TO ALL OUR REQUESTS."
Verified Customer
October 2018
"GREAT SERVICE"
Verified Customer
October 2018
"DIGNITY STAFF PROVIDED CALM ... INFO ABOUT NECESSARY STEPS OF FUNERAL ... ARRANGEMENTS"
Verified Customer
October 2018
"OUTSTANDING SERVICE. ONLY 1 MINOR ISSUE INVOLVING DELAY FOR REFUND BECAUSE PAYMENT FOR EMBALMING SERVICE WAS DOUBLE CHARGED. 1ST WAS 20 YEARS PRIOR IN A PRE-ARRANGED AGREEMENT CONTRACT AND 2ND WAS AT TIME OF DEATH WHICH OCCURRED OUT OF STATE AT ANOTHER DIGNITY MEMORIAL FUNERAL HOME, REIMBERSEMENT TOOK 4 MOS. ALL ELSE WAS OUTSTANDING. THANK YOU!"
Verified Burial & Memorial Service Customer
August 2018
"EXCELLENT ARRANGEMENTS AND DETAILS WERE CARRIED OUT TO THE BETTER"
Verified Customer
August 2018
"LOVED THE FACT THAT THEY OFFER A GOING AWAY SONG PLAYED IN THE HEARSE OF THE FAMILYS CHOOSE."
Verified Burial & Memorial Service Customer
August 2018
"WE HAVE A FAMILY PLOT FOR OVER 100 YEARS AT ELMWOOD. I WILL BE BURIED AT ANOTHER FAMILY PLOT AT ANOTHER CEMETERY."
Verified Cremation & Memorial Service Customer
July 2018
"PREARRANGEMENT MADE EVERYTHING VERY EASY."
Verified Customer
June 2018
"STAFF WAS PROFESSIONAL AND KNOWLEDGE. I WOULD RECOMMEND THIS CEMETERY TO FAMILY AND FRIENDS."
Verified Customer
June 2018
"THE GRASS AROUND OUR GRAVES IS ALL BUT DEAD. MOSTLY DIRT."
Verified Customer
June 2018
"VERY PROFESSIONAL SERVICE; MOM LOOKED VERY NICE IN CASKET."
Verified Customer
May 2018
"WE WERE VERY PLEASED WITH HOW ALL THE ARRANGEMENTS WERE HANDLED"
Verified Customer
May 2018
"BOTH GRANDPARENT & PARENTS BURIED @ ELMWOOD GREAT SERVICE"
Verified Customer
May 2018
"THANK YOU TO THE STAFF. THEY WERE ALL VERY SYMPATHETIC AND CONSIDERATE."
Verified Customer
April 2018
"I do not agree with the requirement of having to have six pallbearers or be charged a fee foe each one you are short; if four-five are available, the family should be allowed to use that number without a penalty."
Verified Customer
April 2018
"THE CALL CAME IN AT 2 AM THAT MY MOTHER HAD PAST. FROM THE MOMENT I CALLED THE 1-800# TO AFTER THE SERVICE DIGNITY TOOK CARE OF EVERYTHING & MADE IT EASIER."
Verified Cremation & Memorial Service Customer
April 2018
"THANK YOU TO THE STAFF FOR THEIR PLEASANTNESS AND CONSIDERATION."
Verified Burial & Memorial Service Customer
April 2018
"OVERALL, THE STAFF WAS VERY COURTESY. MADE YOU FEEL COMFORTABLE, EXPLAINED IN DETAILS VERY WELL. I WOULD USE THE SERVICE AGAIN AND MENTIONED TO OTHER PEOPLE. I HAVE NO COMPLAINTS"
Verified Customer
April 2018
"THE BURIED PARTY WAS BURIED IN THE WRONG PLACE"
Verified Customer
April 2018
"I HAVE USED SERVICES FROM THIS FUNERAL HOME AND PLANS TO BE USED IN THE FUTURE - THANKS FOR YOUR SERVICES."
Verified Burial & Memorial Service Customer
March 2018
"THE RECEPTIONIST WAS AN EXTREMELY CARING AND PROFESSIONAL INDIVIDUAL. SHE WAS A TREMENDOUS HELP AND WE CAN NOT SAY ENOUGH NICE THINGS ABOUT HER"
Verified Burial & Memorial Service Customer
March 2018
"A VERY PROFESSIONAL ORGANIZATION - DID AN EXCELLENT JOB OF PREPARING BURIAL SITE."
Verified Customer
February 2018
"THE SERVICE STARTED CONSIDERABLY LATER THAN SCHEDULED BECAUSE THE WIDOW WAS UNAVOIDABLY LATE, BUT THE CEMETERY REPRESENTATIVE WAS VERY UNDERSTANDING, HELPFUL AND ACCOMMODATING!"
Verified Customer
February 2018