Verified Customer Reviews
"Throughout this (my mother) and past experience (my father) my standout memory is that they always called or emailed me, I did not have to call them. They were proactive in helping to get through this. This is in contrast to all the other 'services' I paid for but had to tell what to do or ask questions that I should not have had to ask."
Verified Burial & Memorial Service Customer
February 2021
"Please have complete trust in the fact that your loved one will be given the utmost care at Craig Funeral Home."
Verified Burial & Memorial Service Customer
January 2021
"Pre-planning Mother's funeral with Sal was the best decision we ever made!"
Verified Burial & Memorial Service Customer
December 2020
"Jeanna and Karen went out of their way to meet our needs"
Verified Customer
December 2020
"At the most dark time of our lives we were treated with care concern and professionalism above and beyond Thank you"
Verified Burial & Memorial Service Customer
November 2020
"Every meeting or phone call with Matt was above and beyond what I expected. He rest assured me he would take good care of my mother and he did. He went out of his way and helped me and my family on the day of our little viewing to say our final goodbyes. He also helped me with a few questions regarding my father who passed 5 months ago, wish your funeral home had been used. I have not one negative word or thought about any and all services. I highly recommend"
Verified Burial & Memorial Service Customer
November 2020
"Being a widow at 40 I didn't know even know were to begin, our first call to Craig's and they met with us right away and Matthew Maxwell made everything so easy and comfortable. Our service was set up perfect, they captured every detail that my husband was interested in. Thank you again to Matt and the staff at Craig's funeral home."
Verified Burial & Memorial Service Customer
November 2020
"I appreciated that the funeral was so personalized; it felt special knowing that Allen paid such close attention to information that was share about my mother. Everything was well done the flowers for the casket was beautiful and although they didn't prepare the arrangement the quality of the flowers is a reflection of their judgment to select individuals who can provide quality goods to reflect Craig Flagler high quality service. It was as if they knew my mother. I had so many comments about how great she looked, how well her memory was reflected in the room, and the support that was provided. Allen called to check on the family and asked if we needed anything. He didn't focus on the bill being paid, he reminded me that taking care of the preparations for my mother and ensuring the family members were ok was the most important thing."
Verified Customer
October 2020
"The entire process from planning through my husband's inurnment was handle professional and with that extra touch of care. I cannot thank Jeanna and Sal enough for making a difficult time and situation just that much easier to handle. Their care and concern throughout our meetings and the services were top notch and I highly recommend them to anyone in need of this service."
Verified Burial & Memorial Service Customer
October 2020
"I have known Allen and the staff of CFP for many years. Their care and concern are above all others."
Verified Burial & Memorial Service Customer
October 2020
"I found that Nina and Jeanna were very competent, professional and personable. They handled a very delicate situation with class."
Verified Burial & Memorial Service Customer
October 2020
"Matt was incredible! Awesome communications and efficient."
Verified Customer
September 2020
"Our funeral Manager Jeanne, was professional, and came across as knowledgable, yet warm and fuzzy, very personal. Our family appreciated having her for both my Father and Mother funeral services (2 and 1/2 months apart) she was a God sent during a very challenging time in our lives."
Verified Burial & Memorial Service Customer
August 2020
"Amazing caring professionals are present at Craig-Flagler Palms Funeral Home. They care and mourn with you as if they are family. They take care of all that is necessary with professionalism so that all you have to do is concentrate on the healing stages of the loss of your loved one."
Verified Burial & Memorial Service Customer
July 2020
"Very warm and welcoming experience. The staff is very caring, took her time with us and helped us navigate this terrible time. My grandparents and now my mom were celebrated here. That's what we wanted to celebrate their life and legacy. Always available by phone. Great service."
Verified Burial & Memorial Service Customer
June 2020
"It was a blessed day for Mom's funeral."
Verified Burial & Memorial Service Customer
June 2020
"From beginning through service the facility did a very professional job as well as several personal touches for the presentation of the deceased."
Verified Burial & Memorial Service Customer
May 2020
"The staff at Craig's Funeral is the best. They are not only competent and professional but they are kind, understanding and willing to go that extra mile to make sure everything goes according to your wishes. I couldn't thank them enough handling my mom's passing during the time of the pandemic and making sure she arrived out of state to her final resting place next to my step father. I couldn't have done it without them."
Verified Burial & Memorial Service Customer
April 2020
"I was raised using Craig's any time there was a loss. My mom lived her entire life in Volusia and Flagler and I was hesitant to use Craig's when my Mom passed because the staff had changed over the years and I didn't know anyone anymore. I am so glad that I chose Craig's in spite of my hesitation. Eva was so kind and helpful and then when my Mom actually passed I had the pleasure of meeting and working with Matthew. Matthew's patience with me was amazing and his professionalism was of the utmost! He clearly explained everything to me and gave thorough answers to all of my questions. With the Covid-19 pandemic, there had to be adjustments made and Matt made that as easy as possible for us. When we had the small family viewing, his patience with our entire family was phenomenal. He followed up with me to let me know my Mom's cremains were ready to be picked up and I postponed picking them up to a day that he will be working because he just makes everything so effortless and as painless as possible. I am so grateful for Craig's and even though Johnny and Stella have been long gone, the new staff carries on their stellar legacy. Thank you all, I will forever be grateful."
Verified Burial & Memorial Service Customer
March 2020
"Professional and attentive to all details. Great service."
Verified Burial & Memorial Service Customer
February 2020
"It was a fantastic experience both in 2013 for Dad and in 2020 for my Mom. I would strongly recommend dealing with Matt planning a funeral. Thank you for everything Matt."
Verified Burial & Memorial Service Customer
January 2020
"Beth was very professional and helpful. She contacted us promptly to follow up for details associated with our prearranged services. Everything that we had planned happened as expected. We were given opportunities to make any changes. She was extremely helpful in arranging appropriate obituary notices in a timely way. Overall, we had an outstanding experience at a difficult time."
Verified Burial & Memorial Service Customer
January 2020
"This was the hardest time of our lives. But the kindness shown to us by all made it a little easier. On the day of the funeral, the whole staff was so attentive. The church was beautifully decorated and the burial was exactly what we wanted for our son. We are so appreciative"
Verified Customer
December 2019
"Craig Flagler Palms was exceptional with the arrangements of my father Ray Mercer. Our entire family is so thankful for the professional, caring, competent and complete experience. We are so thankful and impressed. You can not find a better place to entrust your loved one. The Ray Mercer Family"
Verified Burial & Memorial Service Customer
December 2019
"Jeanna and the entire staff made me feel like I was part of their family. I was treated with respect and loving care. Jeanna went above and beyond. She made this very difficult day a day of celebration and comfort. I am tremendously happy with my whole experience with Craig-Flagler Palms Funeral Home."
Verified Burial & Memorial Service Customer
December 2019
"Many Thanks to Jeanna from Craig Flagler for her attention to detail the day of the service. When I walked into the service room I was so overwhelmed by how she had decorated the room so accurately to depict my late husband's life, I cried. The room made me feel like he was there. The entire process was handled with love & respect. I highly recommend Craig Flagler Palms."
Verified Burial & Memorial Service Customer
December 2019
"A picture of the arrangement would say it all. My aunt was a proud American, nurse, teacher, singer and aviator. All these are captured in the tribute the staff designed for the celebration."
Verified Burial & Memorial Service Customer
November 2019
"Matt, our funeral director went out of his way to ensure all of our needs were met and all.of our questions were answered. He was available anytime we needed him through the whole process. Great job by Matt and his staff."
Verified Burial & Memorial Service Customer
November 2019
"Jeanna Passalaqua was professional and an asset to your company. She was very caring and informed us every step of the funeral process. Our service for our loved one was perfect because of her."
Verified Burial & Memorial Service Customer
October 2019
"Our family's experience with Craig-Flagler Palms Funeral Home was exceptional from the first phone call. The entire staff - from receptionist to funeral director - were easy to work with, understanding of our emotions, and competent in their jobs. Our funeral director, Beth McCutchen, truly listened to our concerns and made sure all our needs/requirements were met...she was amazing. Overall the service and support we received was phenomenal."
Verified Burial & Memorial Service Customer
September 2019
"During this tough time, Matthew Maxwell, funeral director at Craig Funeral home was amazing. All details of the funeral and activities surrounding it were executed flawlessly and with professionalism and compassion. He and his team were there for us at each step, from the planning thru the funeral, burial, and after. They were available at all times. Great communication throughout. All of this gave the family confidence and relieved the pressure of dealing with this important part of our life's. Thanks for all. The Best Family"
Verified Burial & Memorial Service Customer
September 2019
"At such a difficult time, the entire staff at Flagler Palms were so helpful, empathetic and caring. They made sure everything was taken care of. They are true professionals."
Verified Burial & Memorial Service Customer
August 2019
"We were able to enter and receptionist was very eager even though we did not have an appointment. She contacted Jenna And we met and resolved the whole cremation service at one sitting"
Verified Burial & Memorial Service Customer
August 2019
"I would recommend Craig Flagler Palms to anyone. They helped me and my family so much."
Verified Burial & Memorial Service Customer
August 2019
"From the minute I walked into the funeral home, I was treated with warmth, care and concern. The staff is wonderful."
Verified Customer
August 2019
"THE VIEWING, INFORMATION WAS NOT ADVERTIZED SUFFICIENTLY"
Verified Burial & Memorial Service Customer
July 2019
"AT CRIAG FLAGLER PALMS COMPASSION, PROFESSIONALISM, AND INTEGRITY- EXTREMELY POSITIVE EXPERIENCE DURING A VERY DIFFICULT TIME!"
Verified Burial & Memorial Service Customer
July 2019
"EVERYONE WAS VERY HELPFUL. THIS WAS ALL PREARRANGED BY MY FATHER & MYSELF. WHEN I VIEWED MY DAD AFTER YOUR SERVICES, HE DIDNT LOOK LIKES MY DAD. HIS MOUTH WAS TOO STRETCHED, I DIDNT SAY ANYTHING, BUT MAYBE IF YOU ASKED FOR A PICTURE FOR REFERENCE IT WOULD BE BETTER. ALL IN ALL THE FUNERAL HOME IN INDIANA WAS ABLE TO ADDRESS MY CONCERN & FIX THE PROBLEMS."
Verified Burial & Memorial Service Customer
July 2019
"OTHER THAN A SCHEDULING CONFLICT THE SERVICE WAS EXCELLENT"
Verified Burial & Memorial Service Customer
July 2019
"MY FATHER WAS CREMATED & INTERNED @ CRAIGS IN 2006. MY MOTHER LOOK CARE OF HER ARRANGEMENTS SHORTLY AFTERWARDS. SHE LIVED ANOTHER 13 YEARS - AND WHEN SHE PASSED AWAY @ 90 PLUS YEARS OLD WE HAD HER CREMATED & PLACED WITH MY DAD - NO SERVICE PER HER WISHES."
Verified Burial & Memorial Service Customer
June 2019
"WE DID NOT DO AN OBITUARY AS WE WERE TOLD IT WAS 300. 00. WE DID NOT KNOW ABOUT COMPLIMENTARY OBITUARY"
Verified Burial & Memorial Service Customer
June 2019
"DIGNITY DID A FANTASTIC JOB WITH MY MOTHERS ARRANGEMENTS."
Verified Burial & Memorial Service Customer
June 2019
"THIS PLACE IS VERY HONEST AND FULL OF KIND PLEASANT PERSONEL"
Verified Burial & Memorial Service Customer
May 2019
"I HAVE BEEN USING THIS FUNERAL HOME FOR MY DECEASED CLIENTS FOR OVER 12 YEARS. I WOULDNT THINK OF GOING ANYWHERE ELSE. THEY ARE THE BEST AT WHAT THEY DO, THE RESULTS PROVE IT. THEY GO ABOVE & BEYOND EVERY TIME."
Verified Burial & Memorial Service Customer
April 2019
"THE SERICES FAR EXCEEDED MY EXPECTATIONS. MOST OF OUR FRIENDS WERE VERY IMPRESSED WITH YOUR SERVICES AND THE DECOR."
Verified Burial & Memorial Service Customer
April 2019
"VERY PROFESSIONAL, THE SERVICE SETTING WAS OUTSTANDING. EVERYTHING WAS TAKEN CARE OF BY STAFF."
Verified Burial & Memorial Service Customer
March 2019
"DID NOT ANSWER ALL QUESTIONS ... TO THE FACT MY HUSBAND SERVICES WERE IN CONNECTICUT"
Verified Burial & Memorial Service Customer
January 2019
"ATTENTION TO DETAILS & SERVICE, WERE ABOVE & BEYOND EXPECTATIONS ALSO SUPER FRIENDLY!"
Verified Burial & Memorial Service Customer
January 2019
"PROFESSIONAL IN ALL RESPECTS."
Verified Burial & Memorial Service Customer
January 2019
"FUNERAL DIRECTOR AND STAFF WERE COMPASSIONATE AND THOUGHTFUL."
Verified Burial & Memorial Service Customer
January 2019