Verified Customer Reviews
"don't have any"
Verified Burial & Memorial Service Customer
January 2021
"I would like to repeat my comments from above. Please publish them because they truly come from the heart! From the day I called about my brother, Valerie and Shannon were just wonderful! Such compassion and professionalisam. They truly cared about my brother and our family. I can't say thank you enough!!"
Verified Burial & Memorial Service Customer
January 2021
"Our funeral director Valerie Worley, once again above and beyond the call of duty. She made sure all of my questions were answered, and all of my needs taken care of for our family."
Verified Burial & Memorial Service Customer
December 2020
"We had a very personalized and special service for our Mom, and even though arranged only couple of days after her death, I don't think we could have done any better. This all occurred during the peak of the COVID pandemic in our area."
Verified Burial & Memorial Service Customer
December 2020
"The staff was caring and professional. They made everything simple and easy."
Verified Burial & Memorial Service Customer
December 2020
"If you're using this funeral home, I would highly recommend asking for Valerie as your funeral director. She is the epitome of what you should expect from that position."
Verified Burial & Memorial Service Customer
November 2020
"The director (Valerie) was more amazing than words can describe! She went above and beyond my expectations to help me in this most difficult time."
Verified Customer
November 2020
"I would absolutely recommend Newcomers Floral Hills for funeral services. In the hardest time in life they make sure to keep all of your stress to a minimum and work with you to give you the right experience for your loved ones."
Verified Burial & Memorial Service Customer
November 2020
"The director (Valerie) was more amazing than words can describe! She went above and beyond my expectations to help me in this most difficult time. She made the experience as easy as can be in a difficult situation."
Verified Burial & Memorial Service Customer
November 2020
"Just let them do what they do best. You won't be disappointed."
Verified Burial & Memorial Service Customer
November 2020
"The funeral director Kylie was so efficient, accommodating, compassionate, kind, caring. She was a one man show! Our wish was her command. Not only did she do a live stream herself at the last minute, but she printed things off for us right before the service, she even drove the hearse. She was respectful and gracious, I can't say enough about how helpful she was. We had such a bad experience when my dad died 2 years ago, nothing was done that we asked. Kylie was a breath of fresh air"
Verified Customer
November 2020
"Quality care and attention through the entire process. Excellent staff and courtisy, especially Adam, as his attention was so very helpful and understanding, God Bless You All."
Verified Burial & Memorial Service Customer
October 2020
"Outstanding support from Ken Wing and the entire staff!"
Verified Customer
October 2020
"Ken and his staff were very kind and attentive from the planning to the gravesite services. Every wish of ours was granted without fault. We were more than pleased with our experience at Newcomer's Floral Hills on Blue Ridge Blvd."
Verified Customer
October 2020
"Valerie and Brett were with us from beginning to end and made sure we were comfortable with everything."
Verified Customer
September 2020
"We had a very positive experience with all the staff at Floral Hills. Valerie was exceptional to work with!"
Verified Burial & Memorial Service Customer
September 2020
"I believe God sent Adam to be the director over our service. Adam was above and beyond any and all expectations. He moved mountains to make our experience the best funeral memory I will ever experience. And it was my father's service . Please tell Adam how much we appreciate his awesome services."
Verified Burial & Memorial Service Customer
September 2020
"Mary did an excellent job of meeting our needs during our time of loss. Much appreciated."
Verified Customer
September 2020
"Having a warm, genuine and experienced person to answer any questions and assist at any time, even after the funeral, was helpful and supportive at a time, when my husband and I needed this. I wish to encourage people to pre-plan with Floral Hills. This reduces the decisions and anguish that would need to be made at the end of a loved one's life. I learned this lesson from my father, who also planned with Floral Hills."
Verified Customer
September 2020
"Adam and his team did an excellent job being responsive to our needs during our time of loss. Highly recommend him."
Verified Burial & Memorial Service Customer
September 2020
"I would personally recommend and will use Floral Hills again when needed."
Verified Customer
August 2020
"We do not live close by. They did all they could to provide everything for my Uncle even though there was little $ available. I would definitely use them again. Very compassionate!"
Verified Burial & Memorial Service Customer
August 2020
"I highly recommend Floral Hills to any family in need of these services."
Verified Burial & Memorial Service Customer
July 2020
"Both of my parents are buried here. My dad passed during the Covid-19 so we just has graveside service which was beautiful. Floral Hills staff made the service stress free for our family."
Verified Customer
July 2020
"Alana and the rest of the staff were very helpful and went above and beyond our expectations. Everything we asked for was respectfully granted. All the proceedings went smoothly and we were very pleased at the outcome. We would surly recommend Floral Hills to our family and friends. Thank you for all your help."
Verified Burial & Memorial Service Customer
July 2020
"Decisions were made quickly & easily, as well as clearly."
Verified Burial & Memorial Service Customer
July 2020
"please ask for Valerie, she was outstanding. Helped me with everything.."
Verified Burial & Memorial Service Customer
July 2020
"Was great working w/ the Floral Hill staff and would definitely recommend them for any funeral needs."
Verified Burial & Memorial Service Customer
June 2020
"Valerie was a pleasure to work with, making a very difficult time as easy as it could be considering the circumstances. She treated us like family and I will forever appreciate that."
Verified Burial & Memorial Service Customer
June 2020
"During COVID-19 we were not allowed to have pallbearers so there were a lot of cemetery staff who stepped in to help. That was really nice."
Verified Customer
May 2020
"The care and attention to be sure our family received exactly what we needed at this time when everything around the world was closing down because of the Corona Virus. Changes were allowed to the original paid-for plan to allow all her children to be here from out of town for her service and still make their trips home to FL & MI before everything was shut down along the way. Wonderful people to work with."
Verified Customer
May 2020
"Everyone was so kind and so professional - They knew what they were doing and went above and beyond to take care of absolutely everything. We couldn't have been more pleased."
Verified Customer
March 2020
"Alana was extremely knowledgeable and helpful in assisting my family and myself in making decisions regarding our loved one's cremation."
Verified Burial & Memorial Service Customer
March 2020
"The professionalism of the staff was outstanding! They definitely had their 'act' together in all aspects. They made a difficult time EASY for us!"
Verified Burial & Memorial Service Customer
February 2020
"The staff was very supportive and provided the right amount of guidance to get through the service and burial. This allowed the family to focus on remembering my Dad and allowing the family to start the closure process."
Verified Customer
January 2020
"It was as welcoming and warming experience. At our time of grief, they were there to work us through the challenging times of service and commitment."
Verified Burial & Memorial Service Customer
December 2019
"From beginning to end the process was handled with compassion and professionalism. I would trust Valerie and the staff of Floral Hills with any future needs."
Verified Burial & Memorial Service Customer
December 2019
"Don't be afraid to ask questions and get clarification. They want to see your needs be met."
Verified Burial & Memorial Service Customer
November 2019
"I felt like I didn't have to worry about anything and that was the best experience given the moment, I felt peace of mind and I was very grateful for the outcome of my loved ones transitioning ceremony. Thank you."
Verified Customer
November 2019
"The staff at Floral Hills is absolutely wonderful. They are caring, compassionate and professional throughout the entire process. They make a difficult time more bearable. Most importantly, they do not try to sell you things you don't want, while at the same time they offer any kind of service you require to honor your loved ones."
Verified Burial & Memorial Service Customer
November 2019
"The staff at Newcomer's Floral Hills were the perfect mix of empathy and business to be sure that all arrangements were personal and meeting the needs of our family. We appreciated their grace and delicate suggestions to be sure our loved one was celebrated, honored and remembered."
Verified Burial & Memorial Service Customer
November 2019
"Floral hills was awesome experience...very professional"
Verified Customer
October 2019
"If you want to be surrounded by kind, gentle, and warm folks, then Floral Hills is the place to go, if you should be unfortunate to lose a loved one."
Verified Burial & Memorial Service Customer
October 2019
"The Funeral Director that assisted me throughout the process was a God-send. She was thorough, practical and understanding. I had previous experiences with 'sales'-type folks when trying to plan things out for my mother and I was not pleased with those experiences. However, my experience at this time of need was pleasant and not stressful. I owe it all to that special Funeral Director who was giving of her time and understood what I needed. I could not imagine this process without her. Many thanks."
Verified Customer
October 2019
"Our experience was outstanding as always ."
Verified Customer
September 2019
"We had an outstanding experience with Newcomers Floral Hills Raytown funeral home."
Verified Burial & Memorial Service Customer
September 2019
"I appreciated very much the military honors burial."
Verified Burial & Memorial Service Customer
September 2019
"This was the first time I have ever been on the planning end of a funeral. The gentlemen who came to pick my Mother up treated her with so much respect. When we made our first visit to the funeral home we were greeted with such warmth and carrying. Never once did Kenneth push us to spend money we didn't have. He was so helpful with everything all we really had to do was show up. They were there with tissues and bottles of water if we needed it. They helped with the guests, always in the shadows ready to step in when needed. Even the limo driver was wonderful. They even contacted us afterwards to make sure we were doing alright. They are definitely a company I would recommend to use. They will help you through the worst moments of your life, saying goodbye to those you love."
Verified Burial & Memorial Service Customer
September 2019
"We declined a meeting because we live so far away. All was handled so well there was no need to meet."
Verified Customer
August 2019
"RECEIVED EXCELLENT SERVICE IN ALL ASPECTS ASSOCIATED WITH MY UNCLES FUNERAL & BURIAL."
Verified Burial & Memorial Service Customer
July 2019
"THE STAFF WAS VERY NICE AND MADE SURE OUR SERVICE WAS A SUCCESS"
Verified Burial & Memorial Service Customer
July 2019
"THE DIRECTOR WAS WONDERFUL"
Verified Burial & Memorial Service Customer
July 2019
"IM EXTREMELY PLEASED WITH FLDRAL HILLS MY FAMILY HAS HAD PLOTS HERE FOR YEARS."
Verified Burial & Memorial Service Customer
June 2019
"THE STAFF IS VERY COMPASSIONATE. THEY SHOW GENUINE CONCERN FOR THE FAMILYS FEELINGS & GRIEF. THEY WERE VERY OPEN IN MAKING OUR APPOINTMENTS AT OUR CONVENIENCE."
Verified Customer
May 2019
"THE COST OF SERVICES WAS VERY HIGH, ESPECIALLY SINCE MY MOTHER HAD A PREPAID PLAN. THE FACT ALONE MADE MY EXPERIENCE UNSATISFACTORY. ALL OTHER ASPECTS WERE FINE."
Verified Burial & Memorial Service Customer
May 2019
"GREAT STAFF AND FELT GOOD WITH MY AUNTS CARE DURING THIS DIFFICULT TIME."
Verified Burial & Memorial Service Customer
April 2019
"I HIGHLY RECOMMEND FLORAL HILLS. EVERYONE AT FLORAL HILLS DID A WONDERFUL JOB HELPING US PROVIDE A SERVICE THAT FIT OUR LOVED ONE. THEY HELPED KEEP ME CALM THROUGH A DIFFICULT TIME."
Verified Burial & Memorial Service Customer
April 2019
"WE HAVE RECEIVED NUMEROUS COMPLIMENTS FROM FAMILY AND FRIENDS ABOUT THE SERVICE AND YOUR FUNERAL HOME STAFF-EVEN THE CATERING STAFF AT THE POST SERVICE EXCEPTIONAL WERE VERY KIND AND COMPASSIONATE."
Verified Burial & Memorial Service Customer
April 2019
"EVERYONE WORKED EXTREMELY HARD TO MAKE OUR LAST TIMES WITH OUR FATHER, A RELAXING & CALM EXPERIENCE. ALL DETAILS WERE HANDLED SO WELL! THANK YOU!"
Verified Customer
March 2019
"I MADE A FUNERAL PLAN WITH FLORAL HILLS"
Verified Burial & Memorial Service Customer
March 2019
"EXCELLENT PRODUCT & SERVICES. MY MOTHER HEADSTONE MARKER NEEDS REPAIRED - IT LOOKS HORRIBLE TERRIBLY DETIORATED & HAS SET AT SAME TIME AS MY FATHERS - ON SAME SLAB."
Verified Customer
February 2019
"VERY DISAPPOINTED THAT COMPANY WE PURCHASED BENCH FROM WAS NOT TIMELY NOTIFIED IT WAS APPROVED WHEN WE ... OVER A MONTH BEFORE. PUT HAPPY FLORAL HILLS LET IT SLIP THRU THE CRACKS."
Verified Burial & Memorial Service Customer
January 2019
"ALL OF THE ARRANGEMENTS WAS COMPLETED WITH SO MUCH COMPASSION & HELP. IT WAS GREATLY APPRECIATED."
Verified Burial & Memorial Service Customer
December 2018
"THEY HELP ME IN THE TIME OF NEED & HELP ME WITH MINE ... I PASSED SO MY KIDS WOULD NOT HAVE TO. I WAS NOT PREPARED FOR WHAT HAD HAPPEN & I WANTED MY KIDS NOT HAVE TO GO THROUGH THAT FOR ME."
Verified Customer
September 2018
"AT THE TIME YOU ARE GOING THROU THE STAFF IS THERE TO HELP YOU. SO YOU CAN HAVE ... PRESSURE AT A ROUGH TIME."
Verified Burial & Memorial Service Customer
September 2018
"THE SETUP FOR THE FUNERAL WAS SEVERELY I HAMPERED BY THE COMPUTER SYSTEM. THE HOLE SYSTEM IS TERRIBLE. UPDATE IT ASAP."
Verified Burial & Memorial Service Customer
September 2018
"PROBLEMS GETTING HEAD STONE ORDERED, EVEN THOUGH IT HAD BEEN PURCHASED A DESIGNED 16 YRS AGO, WITH NO CHARGES."
Verified Customer
August 2018
"HAD PROBLEM WITH ORDERING HEADSTONE, EVEN THOUGH IT HAD BEEN PURCHASED & DESIGNED 16 YRS AGO, WITH NO CHANGES"
Verified Burial & Memorial Service Customer
August 2018
"WE PURCHASED PRE-NEED AND NICHES 25 YEARS AGO. SPOUSE DIED IN CALIF. , SO WE NEEDED TO COORDINATE CALIF MORTUARY WITH MISSOURI SERVICE/BURIAL"
Verified Customer
July 2018
"MOM PAID FOR HER SERVICE IN 1979 YET WHEN WE SWITCHED FROM CASKET TO CREMATION THERE WERE CHARGES. NOT IMPRESSIVE THEY HAD HER MONEY FOR 29 YEARS. RIDICULOUS!"
Verified Burial & Memorial Service Customer
July 2018
"QUESTION #4 - I DID NOT CONTACT THE FUNERAL HOME - MY HUSBAND DIED AT HOME & THE POLICE CALLED - EACH AND EVERY PERSON I HAD CONTACT WITH AT FLORAL HILLS WENT ABOVE AND BEYOND WHAT I HAD EXPECTED."
Verified Burial & Memorial Service Customer
June 2018
"I WAS VERY HAPPY WITH EVERYTHING THE STAFF DID REALLY CARING, DETAILED"
Verified Burial & Memorial Service Customer
June 2018
"FLORAL HILLS & STAFF IS THE BEST OF THE BEST!"
Verified Burial & Memorial Service Customer
May 2018
"MY FATHER PRE ARRANGED WITH CEMETERY, ALL WENT AS PLANNED."
Verified Customer
May 2018
"MY EXPERIENCE WITH THE FUNERAL HOME WAS A GREAT ONE. I HAVE NO COMPLAINTS."
Verified Burial & Memorial Service Customer
May 2018
"I WISH I HAD BEEN ADVISED ABOUT SHARING A LONGER OBITUARY ON WEB AT FUNERAL HOME - A REAL REGRET"
Verified Burial & Memorial Service Customer
May 2018
"EVERYONE WAS NICE AND THOUGHTFUL. THE FUNERAL DIRECTOR TOOK TIME TO EXPLAIN EVERYTHING."
Verified Burial & Memorial Service Customer
April 2018
"THIS WAS OUR 3 RD EXPERIENCE WITH FLORAL HILLS IN THE LAST 10 YRS AND I WAS PLEASANTLY PLEASED WE WERE NEVER PRESSURED AND STAFF WAS COMPASSIONATE AND INFORMED"
Verified Customer
April 2018
"PLEASE THANK THE STAFF ON BEHALF OF OUR FAMILY THE STAFF WERE EXTREMELY PROFESSIONAL AND VERY COMPASSIONATE"
Verified Burial & Memorial Service Customer
March 2018
"EVERYONE WAS VERY COMPASSIONATE DURING THIS DIFFICULT TIME. EVERY THING I ASKED FOR WAS DONE ONLY ONE THING. I ASKED DIDNT HAPPEN MY HUSBAND HAD FLUID COLLECT IN HIS RIGHT NECK LINE THEY SAID THEY COULDNT FIX THAT ISSUE."
Verified Burial & Memorial Service Customer
February 2018