Verified Customer Reviews
"Everyone treated us with sensitivity and were very helpful and understanding with our needs."
Verified Customer
January 2021
"We are very happy that we had someone to help us guide us through this very difficult process."
Verified Burial & Memorial Service Customer
January 2021
"Unfortunately I have had to use Palm's services twice in the last 5 months. The staff is exceptional and provide for every need imaginable. My wife's service was a beautiful experience befitting a beautiful person. We were able to plan everything in advance and the staff's devotion to detail and genuine kindness made the unbearable less so. My mother's passing presented a different set of needs and again the Palm staff from the director to those handling the actual service went above and beyond expectations. Due to the need to coordinate with another funereal in Pa. there were different requirements beyond the normal ones associated with a local burial. The coordination between Palm, the Pa. funereal home and my brother and I were essentially seamless despite having to also deal with Covid safety measures."
Verified Burial & Memorial Service Customer
January 2021
"The celebrant provided a perfect service for my husband. He did a great job of encapsulating who my husband was without having met him. The service felt personal. Mille was so kind and helpful. Making arrangements for the service at the Veterans cemetery and helping make sure the right information was on the marker. She made it easy for me to navigate a difficult time. I will never forget her kindness."
Verified Burial & Memorial Service Customer
December 2020
"A.J. and his entire team were absolutely amazing. They treated my family and myself with such care and respect. The team was patient and understanding to our needs and explained to us what we did not know. I definitely walked away with a greater respect for what the team does and provides to families daily not just mine and it is VERY MUCH APPRECIATED!"
Verified Burial & Memorial Service Customer
December 2020
"The entire staff at Palm Eastern were so patient and sympathetic to our Family during this very trying time. Every request we had was met with acceptance and kindness and we are truly grateful for their attempts to make us feel comforted."
Verified Burial & Memorial Service Customer
November 2020
"We had a very caring experience."
Verified Customer
November 2020
"The compassion and gentleness of the staff was over the top exceptional. I was treated with respect and dignity and supported very much throughout this process even at the end being reached out to twice to see if I'm ok."
Verified Burial & Memorial Service Customer
November 2020
"The makeup was perfectly done"
Verified Customer
November 2020
"Great service"
Verified Burial & Memorial Service Customer
November 2020
"My mother had her entire Palm Mortuary need set up 4 years prior to her passing. The salesman that came was very professional, knowledgeable, and helpful in making sure all aspects of her care once she passed was taken care of. I recommend when you can to set up what you want ahead of time rather than leaving it to your family when they are suffering their loss."
Verified Burial & Memorial Service Customer
November 2020
"On behalf of Luz Esteban's family, we wish to offer a sincere gratitude to you and your staff at the Palms Eastern Mortuary. It was definitely, a pleasure working with Dallas, Naomi, Brylee and AJ. They were friendly, courteous and helpful. AJ was wonderful. He was kind, caring, professional and extremely knowledgeable. He made us feel comfortable, kept us informed and helped us every step of the way. He went above & beyond in arranging our beloved Aunty's homecoming to Maui, Hawaii. Overall, we had a great experience with Palms Eastern Mortuary and highly recommend their facilities and services. Mahalo and Aloha.... Tere Rapoza, niece of Eulogia Luz Esteban"
Verified Burial & Memorial Service Customer
October 2020
"Thank you very much Jessica, Julie, Jennifer, and Palm Eastern, for all your kindness, patience, excellence, and awesomeness. Julie thank you for helping me with my Dad Andreco's Funeral Arrangements, it was the most Memorable and most Beautiful Funeral Service at Palm Eastern. Jessica thank you very much for always being so kind and helpful to Me, Chris, and my kids, and also for creating the most Memorable and most Beautiful Cemetery Services at Palm Eastern for my Dad Andreco. Thank you Jennifer for helping me create the most Memorable and Beautiful Headstone for my Dad Andreco, you are so excellent. Thank you again all of Palm Eastern Staff you are all so kindhearted, helpful, and generous. Thank you so much to Julie, Jessica, and Jennifer you 3-women are so awesome! I am so grateful for all Palm Eastern Staff, Mortuary, and Cemetery for being so kind, helpful, and for being here always for Me, Chris, our kids, and my Dad Andreco. God Bless all of Palm Eastern Staff, Mortuary, Cemetery for all the love, care, support, and kindness you have brought to me and my family. Sincerely, Ana, Chris, Alexander, Christian, Chrisana, Makayla, Mikea, Lexanne, and Andreco."
Verified Customer
October 2020
"Millie and Naomi were outstanding. A true credit to their profession. The Funeral service staff was helpful and professional. Thank you to everyone for a job well done."
Verified Burial & Memorial Service Customer
October 2020
"Ivette was all attentive very professional"
Verified Burial & Memorial Service Customer
October 2020
"I had pre-arranged our funerals and it was the best thing I ever did. I appreciate Palm Mortuary where things work out to my full satisfaction. Thank you."
Verified Burial & Memorial Service Customer
October 2020
"Everything went smoothly and the Navy coming was heartfelt. No complaints."
Verified Burial & Memorial Service Customer
October 2020
"there was no service so i can't answer some of these questions, still waiting for everything, let julie know that when everything was there to let me know, urn, death cert, so only make 1 trip to make it easier on me, i know because of covid things are taking longer, julie was very professional and made a difficult day a little easier"
Verified Burial & Memorial Service Customer
September 2020
"Everyone at Palm Mortuary were very professional. Very accommodating of your needs."
Verified Burial & Memorial Service Customer
September 2020
"My father had purchased a plan in 1972. The staff had everything on hand and were able to make my father's wishes a reality."
Verified Customer
August 2020
"Great. Responsive."
Verified Burial & Memorial Service Customer
August 2020
"Yes we will are ready have thank you. Diane Turner"
Verified Burial & Memorial Service Customer
June 2020
"Sadly, had to use Palm Mortuary for my husband in 2017. Chose them because they were close. However, so very compassionate during such a stressful time, I called again for my mom. It's not easy combining a needed service at such a horrible time."
Verified Burial & Memorial Service Customer
May 2020
"Make as many plans in advance, if possible."
Verified Burial & Memorial Service Customer
April 2020
"The whole experience with Palm was professional yet personal. I did not feel responses & expressed condolences were rehearsed or perfunctory from receptionist to director."
Verified Burial & Memorial Service Customer
April 2020
"We had done our pre need years ago but there were still decisions to be made and the staff were very helpful explaining and answering any questions we had. We changed to a viewing cremation casket and they assured us my husband would be made presentable for his son and grandson from Wisconsin to have time to say their good byes. Everyone at the Downtown Palm was very helpful and thoughtful of the family during that time and we truly appreciate that."
Verified Customer
March 2020
"Palms is outstanding and professional"
Verified Customer
March 2020
"I would highly recommend Palm Mortuary to friends and family. Having my mother make these arrangements years ago, locking in a rate which enabled us to finish her arrangements with no financial encumbrance to the family, made it so easy for us to follow through with her wishes. Palm Mortuary staff displayed professionalism and kindness at a difficult time. Not only was the front desk staff courteous and attentive to our needs, but every single person we met, from the funeral director to the assistants driving the hearse was highly compassionate. We highly recommend Palm Mortuary. They did an outstanding job with my stepfather twenty five years ago, and now my mother this year. Thank you, Palm Mortuary!"
Verified Burial & Memorial Service Customer
March 2020
"One aspect of the viewing/visitation that I would not have given much consideration to in advance was whether we wanted to be present for the final closing of the coffin. We chose to be present as the final opportunity to say goodbye to the human embodiment of our loved one. We are glad we did and are appreciative of the very dignified manner the two gentlemen slowly and solemnly lowered the top. That is a visual we will cherish forever. That seemingly simple act, is more important than you can imagine until you experience it. Our kudos to the staff."
Verified Burial & Memorial Service Customer
March 2020
"They are very responsive and the follow up is amazing. Time is never wasted."
Verified Burial & Memorial Service Customer
February 2020
"Dallas was there to help us from start to finish. She was on point with ever question I had. All the staffs there was so welcoming. I wouldn't have my husbands service any other place than with you guys."
Verified Burial & Memorial Service Customer
February 2020
"Very understanding with your loss. No pressure. Answered all questions."
Verified Burial & Memorial Service Customer
February 2020
"Preplanning my sister's funeral in advance, helped me so much in not having to deal with all the needed details at the time of her death."
Verified Burial & Memorial Service Customer
January 2020
"The staff was very helpful and went out of their way to handle my requests. My husband and I decided we will set up a pre-planning meeting for our desires when the time arrives. We would like whomever handles to have the same experience we had as its a very difficult time when one passes."
Verified Burial & Memorial Service Customer
January 2020
"The Female Director during the service and and burial was excellent. The second director was also great. They were both kind, and kept us on schedule. The portrait turned out wonder and and the website obituary is just wonderful."
Verified Customer
December 2019
"That as much as possible was pre-arranged. The Director of the Service was very nice and so understanding considering we had a pretty happy group because of our beliefs. Everything was excellent. Thank you so much"
Verified Burial & Memorial Service Customer
December 2019
"The service was perfect. All of our needs were met in an efficient, professional, and respectful way."
Verified Burial & Memorial Service Customer
December 2019
"Nothing else to share at this time."
Verified Customer
December 2019
"Nova and Lori were wonderful"
Verified Customer
October 2019
"I could not have asked for a better experience. Every single person that helped us took their time to understand all our concerns and they made sure to give my father the best end-of-life care and the best memorial he could have had. I appreciate all the care and effort that was given to my father and my family during this trying time. Thank you so much to everyone at Palm Mortuary."
Verified Burial & Memorial Service Customer
October 2019
"Palm mortuary treated our loss of my dear son like we were special and their care and concern for him and the family will always be remembered with great fondness.🌺."
Verified Customer
October 2019
"Very caring and understanding to a individuals needs"
Verified Customer
October 2019
"I could not have asked for better care and service. The entire staff was Calm, Caring, Professional. Everyone knew their job and did it well and were very respectful. I was never pressured and never felt I was being taken advantage of."
Verified Burial & Memorial Service Customer
October 2019
"If you want it done right come here They are the best They really care about you and your family"
Verified Burial & Memorial Service Customer
September 2019
"Everyone was so nice and caring and although it's never easy to say goodbye to a loved one, I'm thankful that my father's crematory and memorial services were provided by Palm ."
Verified Customer
August 2019
"THIS IS THE THIRD SVC PALM HAS DONE FOR THE FAMILY. I HAVE A PREPAID BURIAL WITH PALM."
Verified Customer
July 2019
"IT WAS A WONDERFUL MEMORIAL. EVERYONE WAS VERY KIND AND CARING THANK YOU FOR EVERYTHING"
Verified Burial & Memorial Service Customer
July 2019
"I WAS VERY IMPRESSED WITH THE HELP AND CARE OF OUR ARRANGEMENTS. WE HAVE PRE ARRANGEMENTS WE HAVE PREARRANGEMENTS WITH YOUR COMPANY."
Verified Burial & Memorial Service Customer
July 2019
"I TOLD PALM THIS 5 YEARS AGO AFTER MY MOTHERS FUNERAL THERE - THE MICROPHONE AT THE PODIUM IN THE FUNERAL HALL ISNT GOOD FOR TALL PEOPLE. GUESTS SAID THEY COULDNT HEAR ME SPEAKING YOU SHOULD GET A CARDLESS MICROPHONE - VERY CHEAP SOLUTION."
Verified Burial & Memorial Service Customer
July 2019
"FINAL ARRANGEMENTS MADE AT THE FUNERAL HOME IS WAY TOO EXPENSIVE AND IS SIMPLY UNAFFORDABLE FOR THE AVERAGE PERSON. THE COST MAKES ME FEEL TAKEN ADVANTAGE OF. $30K"
Verified Customer
June 2019
"FOR WHAT I WAS EXPERIENCING THIS WAS AS GOOD AS AN EXPERIENCE AS I COULD HAVE HAD"
Verified Customer
June 2019
"URN SELECTED DID NOT FIT IN NICHE."
Verified Burial & Memorial Service Customer
June 2019
"WE FLEW TO DETROIT, MICH FOR FUNERAL SERVICE USED PALM FOR BUYING CASKET AND ARRANGING TRANSPORTATION TO MICHIGAN. NO SHOWING."
Verified Burial & Memorial Service Customer
June 2019
"WONDERFUL EXPERIENCE CONSIDERING THE EXTREME GRIEF."
Verified Burial & Memorial Service Customer
June 2019
"PALM GOT MY DAD. READY, BUT HE WAS BURRIED IN NEW MEXICO SO SERVICE WAS IN FARMINGTON, NM PALM DID GREAT"
Verified Burial & Memorial Service Customer
June 2019
"YOUR STAFF FROM BEGINNING TO END HELPING AND PROFESSIONAL AND CARING"
Verified Burial & Memorial Service Customer
May 2019
"WE NEEDED TO GET MOM FROM NEBRASKA TO NEVADA OVER A WEEKEND. PALM MADE THE TRANSITION SEEM FLAWLESS, NO PRESSURE OR WORRIES. THANK YOU ALL YOU DID FOR US."
Verified Customer
May 2019
"THE PEOPLE SERVICING US WERE GREAT FROM START TO THE ACTUAL DAY"
Verified Customer
May 2019
"MY MOTHER MADE ALL HER OWN ARRANGEMENTS FOR MY FATHER TOO."
Verified Customer
May 2019
"HAVE USED PALM EASTERN FIVE TIMES SINCE 1974."
Verified Burial & Memorial Service Customer
May 2019
"GREAT INTERVIEW VERY PROFESSIONAL & ANSWERED ALL OUR QUESTIONS. EVERYTHING THAT WAS PROMISED CAME TO FRUITION"
Verified Burial & Memorial Service Customer
May 2019
"I CANNOT EMPHASIZE THE GRATITUDE MY FAMILY HAS FOR THE COMPASSION, PATIENCE, KINDNESS AND CLARITY PROVIDED BY THE FEW STAFF MEMBERS WE WORKED WITH. WE APPRECIATED THAT WE WERE NOT BEING TURNED OVER TO DIFFERENT STAFF MEMBER ALSO."
Verified Burial & Memorial Service Customer
May 2019
"OVERALL VERY SATISFIED"
Verified Burial & Memorial Service Customer
May 2019
"I PURCHASED THE AFTERCARE PLANNER. A SIMPLE CHECKLIST WOULD HAVE BEEN APPRECIATED. I ASKED FOR INFORMATION ON A NICHE BUT BECAUSE IT WAS OUT OF STATE, INFO WAS A BIT VAGUE. I WOULD HAVE APPRECIATED MORE INFO BECAUSE OF THE SIZE OF THE CREMAINS CONTAINER WILL TAKE UP MOST OF THE DOUBLE NICHE I PURCHASED."
Verified Burial & Memorial Service Customer
May 2019
"WE WERE PROMISED A FLAG WE DID NOT RECEIVE THE FLAG!"
Verified Customer
May 2019
"I CAN NOT SAY THANK YOU ENOUGH TO THE ENTIRE TEAM AT PALM EASTERN. THEY TRULY ARE AMAZING."
Verified Burial & Memorial Service Customer
April 2019
"THIS DEATH OF MY PARTNER WAS TOTALLY UNEXPECTED. YOUR STAFF UNDERSTOOD THIS AND WAS EXTREMELY HELPFUL AND COMPASSATE. THANK YOU"
Verified Burial & Memorial Service Customer
December 2018
"THE GALM STAFF WAS VERY PROFESSIONAL AND COMPASSIONATE."
Verified Burial & Memorial Service Customer
October 2018
"YOU ALL DID GREAT! THANK YOU"
Verified Burial & Memorial Service Customer
September 2018
"EXCELLENT WORK BY ALL & COMPASSION"
Verified Customer
August 2018
"STAFF WAS PROFESSIONAL, CREATIVE, KIND AND EVERYTHING WAS HANDLED WITH CARE"
Verified Customer
August 2018
"IT TOOK A WHILE TO BE MY TOUCH OF MOM PENDANT. I WAS NEVER CONTACTED TO PICK IT UP. I CALLED 3 TIMES, AND FAMILY IT HAS IN THEY CLAIMED MY NUMBER WAS CALLED BUT THEY COULDNT HAVE A MESSAGE. I SAID, YOU HAVE MY CELL NUMBER, BUT THEY USED HOME."
Verified Burial & Memorial Service Customer
July 2018
"NEW MANAGEMENT MADE THIS EXPERIENCE MOST DIFFICULT THAN OUR EXPERIENCE IN 2015. THE PERSON WHO PICKED UP MY FATHERS BODY WAS OUTSTANDING. PROVIDING MILITARY HONORS"
Verified Burial & Memorial Service Customer
July 2018
"OUTSTANDING SERVICE ALL AROUND - CLASSY AND VERY COMPETENT WE ARE A THREE -TIME USE FAMILY FOR PALM."
Verified Customer
June 2018
"AT THIS SAD TIME PALM MORTUARY, SISTER MORTUARY IN CALIFORNIA AND THE WHOLE STAFF MADE THE EXPERIENCE LESS STRESSFULL. EXCELLENT JOB."
Verified Customer
May 2018
"EXCELLENT COMPASSIONATE STAFF. EXCELLENT SERVICE! 5 STARS!"
Verified Burial & Memorial Service Customer
May 2018
"VERY EXPEDIENT, COMPASSIONATE CARE PROVIDED TO THE FAMILY FOR OUR HURTFUL DOUBLE CEREMONY LOSS OF BROTHER AND NEPHEW."
Verified Customer
April 2018
"WE HAD PRE ARRANGEMENTS. MY HUSBAND WANTED CREMATION WITHOUT FUNERAL SERVICE. I HAVE PRE ARRANGEMENTS WITH ONE DAY OF VIEWING AND THEN CREMATION."
Verified Burial & Memorial Service Customer
April 2018
"JUST AMAZING EXPERIENCE"
Verified Customer
April 2018
"OUTSTANDING SERVICE"
Verified Customer
March 2018
"I ALREADY HAVE MY ARRANGEMENTS PAID FOR ALREADY. BUT DO I NEED TO PAY A LITTLE EXTRA NOW FOR A NICE CERMATION BOX & EXTRA DEATH PAPERS. SO MY KIDS DONT HAVE TO. AND I AM MOVING TO DALLAN, TX IS IT TRANSFERABLE."
Verified Burial & Memorial Service Customer
March 2018
"I WAS EXTREMELY IMPRESSED WITH EVERYTHING. THE SERVICES WAS AWESOME. STAFF WAS VERY HELPFUL"
Verified Burial & Memorial Service Customer
March 2018
"I WAS VERY PLEASE WITH MY EXPENSES. EXCELLENT CARE WAS GIVEN BY TOO."
Verified Burial & Memorial Service Customer
March 2018
"ALL OF THE STAFF WAS EXTREMELY GRACIOUS - HELPFUL AND CONSIDERATE. I AM EXTREMELY PLEASED WITH ALL ARRANGEMENTS."
Verified Customer
February 2018
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