Verified Customer Reviews
"I would like to tell them that my overall experience before during and after all the services are just more than anyone can expect. They were all so willing to do more to help which is very important on the time when the family is grieving."
Verified Customer
July 2021
"The staff of Palm NW provided a very personal and catered experience beyond words! They took initiative of tasks that we, as the family, included into the services; they assisted us with tasking for items we brought from outside; they gave us advice and feedback to support our ideas, when we did not have the exact wording or visual of what we wanted to do (to agree upon as a group). They supported the services while awaiting hand and foot for us, which was an extremely gratifying and selfless duty of them to do for us. We are forever grateful and will be purchasing additional Burial Plans for the family with them, to ensure a consistent flow of respect can go to our Loved ones, shall time comes for one of us. Thank you for this team for all that you do!"
Verified Cremation Customer
July 2021
"I can't say enough about how WELL this entire experience went! Gricelda and her team provided STELLAR service from the first meeting to my exit interview. The facilities, the setup of my Dad's table, the order of service and attentiveness to my family during the entire process was above and beyond what I expected. Every single person involved in my Father's (James Thomas) service did A SPECTACULAR job. Even the packaging of the remaining obituaries, thank you cards, guest book and more were just over the top and I can't say enough good things about how they made the hardest moment in our family go as smooth as butter. My family and friends are still talking about it!"
Verified Burial & Memorial Service Customer
June 2021
"We had a timely service where Mom needed to be cremated and brought to Florida and we wanted i to be on my fathers Birthday May 21. The staff was able to help us make this happen and fulfill my Moms last wishes"
Verified Cremation Customer
June 2021
"The best way to sum up our experience's and feelings with Venetta Pry and Palms Northwest is my husband and I live in Boulder City, NV a good 35 miles away and we want our final resting place to be Palms Northwest, it is beautiful, grounds are exceptional the staff is exceptional."
Verified Customer
June 2021
"Jackie was very caring and even brought papers to our home so we didn't have to leave."
Verified Customer
June 2021
"I cannot say enough about Claudia and the staff that worked with her! So very accommodating as I constantly added songs and poems/prayers for my wife's service. The display for her memorial was magnificent and really told my wife's story, the flowers were absolutely gorgeous! The patience, understanding and consoling from them through every phase of the darkest day of my life were a major reason I was able to get through that day. THANK YOU, THANK YOU and may God bless you all. I truly recommend them to everybody, these kind of professionals are hard to find and a true blessing at a very difficult time."
Verified Cremation & Memorial Service Customer
May 2021
"Your team was most comforting at this time. I could not have asked for any better. Thank you for making a difficult time a little easier."
Verified Cremation Customer
April 2021
"Palm Northwest staff provided an exceptional level of care and professionalism during our time of need for our family. Thank you for addressing every detail with care and concern."
Verified Cremation Customer
April 2021
"Dale was very detailed and informative about the plot process and expenses. No surprises and no nonsense. Straight to the point, yet very friendly and personal with our experience dealing with her. Quite a pleasure dealing with Palm Northwest and their staffing"
Verified Customer
April 2021
"I had to go through this process twice and I am deeply grateful that I choose this mortuary both times. The staff, particularly Dale and Claudia, were so professional and personable that I felt comfort in being able to trust them in guiding me through every decision. I received so many compliments at how wonderfully beautiful the service was. It helps broken hearts to get through such a difficult process with the exceptional support and care this place provided. The staff will always have my respect and gratitude for everything they have done for our family."
Verified Cremation & Memorial Service Customer
April 2021
"We chose Palm Northwest as his final resting place because of its beautiful and peaceful grounds, and throughout the process, the staff was nothing but empathetic, respectful, gentle, and supportive. Bo partnered with me and my family to arrange my dad's burial in a way that appropriately honored his life and our love for him. When my dad died, it was hard to imagine how any part of the funerary arrangements would be bearable, but Bo's support was invaluable in helping to personalize everything so that we could have the farewell he deserved, and in doing so, she helped us through the grief. I cannot recommend Palm Northwest, and Bo in particular, highly enough."
Verified Customer
March 2021
"It all worked for my situation."
Verified Cremation Customer
March 2021
"Shannon listened to the details we gave regarding my husband. What his likes were and the name of his bar in our garage, etc. When we walked into the room for his visitation I/we were blown away because of the little details it was so personalized and it added the extra touches that are so needed at this time. My husband would have been pleased. Of course, I started bawling immediately."
Verified Burial & Memorial Service Customer
March 2021
"At a time where I felt the most vulnerable and sad, the staff at Palm really helped us. We've never experienced having to go through this process before and they really made things go smoothly."
Verified Cremation Customer
March 2021
"I thought the staff was friendly and respectful when I was there. It was not explained to me what I was buying, how much it was going to cost. When I got home after meeting with Shane, I checked out the bill and decided to have another meeting with Shane this time I was nowhere near as upset as at our first meeting. At this time I told him that I could not believe cremation was so expensive. That's when I took a closer look at the estimate and realized it was for a service and reception"
Verified Cremation Customer
February 2021
"Great staff and the place is clean and beautiful."
Verified Burial & Memorial Service Customer
February 2021
"First meeting was easier than we thought and explained everything throughly. Very respectful and patient."
Verified Customer
February 2021
"We were handled with care and respect."
Verified Cremation Customer
February 2021
"They made me feel special and made me feel like I wasn't alone"
Verified Burial & Memorial Service Customer
January 2021
"We recommend Palms to everyone. There staff was great and even with this Pandemic that's going on we still had our Loved One Put to Rest with the best service they provided."
Verified Burial & Memorial Service Customer
January 2021
"Yes, Gricelda offered to find the information regarding taking my husband's ashes to another country. She also found out all the paperwork I need to do that."
Verified Cremation Customer
January 2021
"All the staff at Palm Northwest is amazing, they made me feel better in such a difficult time in my life."
Verified Cremation Customer
January 2021
"My husband's final arrangements were prearranged; mine are too. From the time the Dignity representatives sold us our plans until his burial, my daughters and I were very satisfied. Shannon Nordyke was both person and detail oriented; she took care of all details. Her work ethic speaks for itself; Shannon is hard working, professional, and an asset to Palm Mortuary/Dignity. All of your staff made us feel comfortable and they treated us with respect and understanding."
Verified Cremation & Memorial Service Customer
January 2021
"Shannon and Venetta were great...walked us through the arrangements. Made sure we understood COVID restrictions. Returned calls and texts immediately. No one wants to be at the places but I would call these two in a heartbeat if i was in the market for their services"
Verified Cremation & Memorial Service Customer
December 2020
"Palm Northwest is a beautiful place and the staff is very kÃnd and professional. ."
Verified Customer
December 2020
"The entire process was handled with the utmost professionalism, courtesy and kindness."
Verified Customer
November 2020
"The staff at Palm was very sympathetic, professional, and paid close attention to detail. They anticipated and took care of our every need in our time of grief and sorrow. I highly recommend them."
Verified Customer
November 2020
"My family and I are sincerely and forever grateful for the service we received for our beloved Father. His sudden passing left us heartbroken, and this was our first time having to rest a loved one. But with the help and guidance of the staff, specifically of Palm Northwest cemetery and Palm Southwest, our hearts were given ease and much comfort during the process to lay our father to rest. The Viewing services at Palm Southwest was beautiful, and the burial at Palm Northwest went smoothly. The staff were so professional, helpful, and most importantly PATIENT and KIND. We'd like to give an enormous thank you to our amazing funeral director Julie Starkey at Palm Northwest, and the awesome staff Mike and Brian at Palm Southwest, for your kindness and comfort during our difficult time."
Verified Customer
November 2020
"great service,they really know how to take care and help you with all the process."
Verified Cremation & Memorial Service Customer
October 2020
"At a time of loss and confusion everyone I came in contact with at Palm made me feel that I was in good hands and they gave me guidance all the way. I have only high praise for everyone."
Verified Burial & Memorial Service Customer
September 2020
"The Funeral Director (Griselda Sierra) was very kind, pleasant, informative and professional all the time."
Verified Cremation Customer
September 2020
"Venetta's personal care was awesome. She embraced me and my family with the highest quality of care. We will forever be grateful for how well she took care of us during this unimaginable horrific time of our life."
Verified Customer
September 2020
"Griscelda and Bo were so helpful and understanding. They made the whole experience tolerable."
Verified Customer
September 2020
"Please do not share them"
Verified Burial & Memorial Service Customer
August 2020
"Love how helpful everyone ones and addressed all my concerns"
Verified Customer
August 2020
"Again all our concerns were met"
Verified Burial & Memorial Service Customer
August 2020
"In a time of grief and devastation when nothing seems to make sense or seem real around you, the staff and team at Palm help guide you through the process calmly and interact how best works for you at your own time of grief. Walking in with some ideas and specifics helps, but the guidance given and final product were amazing. Things usually never end up looking how we visualize in our heads, but the outcome, service, and ceremony all met and exceeded expectations."
Verified Customer
July 2020
"Highly recommend Palm Mourtuary and be sure to ask for Tim at Cheyenne and Armina in the Northwest."
Verified Customer
July 2020
"Its ok to share my comments to others, it's very knowledge to me and others.Especially right now, we are restricted to attend our funeral service's."
Verified Burial Customer
July 2020
"We are in such a difficult time with the pandemic, but Palm Mortuary, and specifically Marc Odonnell, just made this whole process so much easier. He listened to my needs, and my needs were MORE than met. His level of compassion and understanding, were felt throughout the entire process. I felt that he REALLY cared about me and my family, and didn't just 'act' like it to 'get a sale.' I feel like Marc was more than just my 'funeral arranger,' but he also became a friend. I will never forget him for that. Palm Mortuary is a beautiful place, and I feel like they really do care about your loved one. I have several family members buried there, for good reason."
Verified Customer
June 2020
"Very respectful and thoughtful."
Verified Burial & Memorial Service Customer
June 2020
"Shannon met or exceeded all expectations during the difficult time of my father's passing. I am sincerely grateful for her efforts and kindness. Not only was dealing with dad's passing, but we were all dealing with the pandemic. Shannon was very responsive and accessible when I had questions or needed assistance with the process. Thank you Shannon, Thank you Palm."
Verified Cremation Customer
May 2020
"We did not have a service so the question related to contact after service does not apply"
Verified Cremation Customer
April 2020
"Make Pre-arrangements, it's the best thing we did prior to my husbands passing. He got to be involved in all the decisions!"
Verified Customer
April 2020
"Shadow was a bright spot in a very difficult time for my family. Palm should be very proud to have someone like him to represent them. Gricelda was extremely helpful and picked up the slack when I would forget things as she was very mindful of my state of mind. She made sure everything went beautifully. They are a great team."
Verified Customer
March 2020
"During this most difficult tome the entire staff was so kind, considerate and understanding and walked me through the entire day so all I had to do was mourn my husband with family and friends."
Verified Cremation & Memorial Service Customer
March 2020
"My dads cremation was handled with so much professionalism and in a timely manner. Griselda was upfront about all the costs which my mother and I appreciate. The meeting with her was very informative, and she was so personable and kind and patient."
Verified Cremation Customer
March 2020
"PALMS staff was considerate, compassionate and knowledgeable. They listened to our family's needs and met every request with professionalism."
Verified Customer
February 2020
"Venetta made the process of something so difficult come with a matter of ease. During an emotional period, there was a weight lifted off of our shoulders in her care."
Verified Burial & Memorial Service Customer
February 2020
"Palm Mortuary did an outstanding job helping me and my brothers/father through the whole experience."
Verified Cremation & Memorial Service Customer
February 2020
"Everything went well. But I am still waiting for the flower vase to be moved to the right side of the head stone"
Verified Customer
January 2020
"I am very satisfied for all the personal help as they serve the people thank you very much everything."
Verified Burial & Memorial Service Customer
January 2020
"The funeral director is the quarterback of the organization and 1st line of contact and Griselda again as with my fathers passing 10 days earlier excelled with my moms arrangements and was even kind enough and took time out of her day off to reach out to me when she found out about my moms passing. To me, that speaks volumes about her character as a person. She is a much valuable asset. Also to Bo who was also exceptional with us. She will not be forgotten as well. To the others, Trent, Bruce, Aldele, Linda and if Iʻve forgotten I apologize. You all assisted us greatly! Thank you so much for making a painfully sad time very bearable."
Verified Cremation & Memorial Service Customer
December 2019
"They were so kind and concerned about my wife's passing and I felt that they were looking out for my best interest in this time of loss"
Verified Burial & Memorial Service Customer
November 2019
"When a love one passes away we need help from all over and palm was there to be with us and make it as essy as posible ."
Verified Burial & Memorial Service Customer
November 2019
"Overall the experience we received from Northwest Palms Cemetery and Consultant Venetta was priceless... From day one that we contacted them they were always polite, kind and very professional in every way. They where very helpful by explaining the process and finance to bury a family member. I know it was an unexpected and very emotional experience that our family went through but I'm really grateful that we met consultant Venetta and the people at North West Palm cemetery to help us through these hard times in our lives."
Verified Customer
October 2019
"The overall professionalism and caring was outstanding. Everyone that we met showed us nothing but caring and kindness. Shannon was wonderful and helped us through this most devastating time in our lives.I recommend Palm northwest highly."
Verified Cremation & Memorial Service Customer
October 2019
"Plam Northwest is the place you would want to make funeral arrangements for your loved one. From the beginning to the end they are by your side and they handle all the arrangements with professionalism and warmth. This is a place that you want your loved one to be handled with the grace, honor and dignity they deserve."
Verified Burial & Memorial Service Customer
October 2019
"Very friendly staff and very helpful throughout the process."
Verified Cremation Customer
October 2019
"Truly the best team I have ever worked with. From the very first email I was respected and cared for. The wishes of my family were listened to and everyone worked so hard to accommodate our needs. I cannot thank you all enough for helping us and keep us in mind every step of the way"
Verified Burial & Memorial Service Customer
October 2019
"The staff at Palm Northwest were amazing and outstanding in their service. In times of having your HEART rip out by your love one passing. My hat is off to them. Thank you."
Verified Cremation & Memorial Service Customer
October 2019
"I went to a seminar from another Co.& I told the fellow across from me that I had to use you & I was very pleased with your service and that the convenience of your company was an extra plus. Also the price was about the same. He was glad to hear this, because his sister was going to need your services soon."
Verified Cremation Customer
October 2019
"Service is superb."
Verified Cremation & Memorial Service Customer
October 2019
"Thank you so much for your excellent services."
Verified Cremation & Memorial Service Customer
September 2019
"My father made arrangements for his burial in advance. This made the process extremely painless. We were continually crying and wanted to just be done with all of it. However, we were pleasantly surprised his advanced decision added significant ease. When we arrived the Palms representatives had all of the information. They were respectful and made the best of the worst days of our lives. We could not have asked for a better outcome. Further, we are grateful our parents took the time to make these arrangements in advance. It helped our family to avoid conflict or stretching out a difficult life experience."
Verified Cremation Customer
August 2019
"I have never had to make funeral arrangements for anyone and with all of my emotions and stress Palms Northwest location was so comforting, understanding and empathic. They helped me through every step and did so much to make the services amazing. I pray I never have to do this again, but if I did, I would go back to this location. They truly care and they give free hugs!"
Verified Cremation & Memorial Service Customer
August 2019
"If you want to go where people care about what you want for your loved one, then come here. great place care about you and not Money! I just really love Miss. Dara Cano and Dale."
Verified Cremation & Memorial Service Customer
August 2019
"I've used Palms mortuary services with the loss of my dad and mom, I was pleased and in comfort during those times by the staffs at palms. I had a peace of mind of the services and arrangements set up. Outstanding service and professionalism all round."
Verified Customer
August 2019
"I was given a lot of negative feedback on using your services skeptical but it was my mother's choice. The feedback was so wrong. Palms couldn't have been more accommodating from holding my hand and walking me through the process to honoring my mother's wishes and placing her in the ground."
Verified Customer
August 2019
"They made everything so perfect and never had to stress about anything. If we had questions they where answered right away."
Verified Burial & Memorial Service Customer
August 2019
"THE LOVE AND CARING OF ONES LOSS WAS EXHIBITED THROUGHOUT FROM GROUNDS KEEPERS TO DIRECTORS. THANK YOU"
Verified Customer
July 2019
"EVERYONE MADE THIS HORRIBLE TIME IN MY LIFE MUCH EASIER TO DEAL WITH. THEY MADE ME FEEL SUPPORTED AND CARED FOR"
Verified Customer
July 2019
"I WAS SO PLEASED WITH ALL THE SERVICE I RECIEVED. THANK GOD WE HAD PREARRANGEMENTS MADE. IT MADE CLOSURE SO MUCH EASIER. THANK YOU."
Verified Customer
July 2019
"WONDERFUL, CARING AND SUPPORTIVE STAFF. MADE A HARD TIME MUCH EASIER"
Verified Burial & Memorial Service Customer
July 2019
"THE STAFF AT PALMS MORTUARY NORTHWEST WAS EXCEPTIONAL"
Verified Burial & Memorial Service Customer
July 2019
"STAFF WERE VERY CARING AND WERE VERY OUTSTANDING TO MY NEEDS."
Verified Burial & Memorial Service Customer
July 2019
"PALM NORTHWEST HAS STAFF THAT WERE VERY COMPASSIONATE TO ME AND MY FAMILY. THE SERVICE THEY HELPED US PUT TOGETHER FORY BELOVED HUSBAND WAS VERY HEARTFELT AND OUTSTANDING."
Verified Cremation & Memorial Service Customer
June 2019
"I WAS VERY SATISFIED WITH THE SERVICE WE RECEIVED AT PALM NW, EVERY STAFF IN PROFESSIONAL. THANK YOU."
Verified Cremation & Memorial Service Customer
May 2019
"SHANNONS KIND DEMEANAR AND PROFESSIONALISM WAS INTEGRAL IN OUR FAMILY STRUGGLING THROUGH THIS"
Verified Burial & Memorial Service Customer
March 2019
"STAFF WENT OUT OF THEIR WAY TO SEE THAT FAMILY AND FRIENDS WERE TREATED LIKE FAMILY."
Verified Customer
October 2018
"STAFF WAS GREAT."
Verified Customer
October 2018
"PALM CEMETARY IS A BEAUTIFULLY KEPT PARK WHERE MY SON IS SURROUNDED BY LOVE. FAMILIES GATHER TO BE WITH THEIR LOVED ONES HERE. THEY PLAN THEIR DAY AROUND THE GRAVESITE. UMBRELLAS AND CHAIRS, BLANKETS AND FAMILY. A LOVELY SITE."
Verified Customer
August 2018
"COMPLETELY PROFESSIONAL AND COMPASSIONATE."
Verified Cremation Customer
August 2018
"EVERYTHING WAS PERFECT ESPECIALLY THE PEOPLE WE WORKED WITH. THANK ALL OF YOU"
Verified Burial & Memorial Service Customer
July 2018
"EVERYONE DID AN EXCELLENT JOB."
Verified Customer
June 2018
"THE STAFF AT PALM MN WERE WONDERFUL, WERE VERY CARING AND SINCERE FOR THEM"
Verified Cremation & Memorial Service Customer
May 2018
"YOU GUY WERE THE BEST."
Verified Customer
May 2018
"MY FATHER CHOSE THIS FUNERAL HOME. I AM SO PLEASED HE DID. THE STAFF WAS AWSOME, CARING AND HELPFUL. THANK YOU"
Verified Cremation Customer
May 2018
"BEAUTIFUL SERVICE"
Verified Cremation & Memorial Service Customer
May 2018
"THEY WHOLE EXPERIENCE FROM START TO FINISH WAS POSITIVE, CARING, HELPFUL AND TIMELY. THANK YOU FOR A JOB WELL DONE, UNDER THESE TIMES."
Verified Cremation Customer
April 2018
"THE ONLY NEGATIVE THING I CAN SAY, IS THAT I HAVE 2 NEW UNUSED SPACES AND I USED SPACE @ PALM WHICH YOU WILL NOT ALLOW ME TO EXCHANGE FOR THE SERVICES IN MY HUSBANDS PASSING. THIS IS VERY SAD AS NOW I AM LEFT TRYING TO SELL THERE PARENTS AND I AM A SENIOR W/ VERY LITTLE COMPUTER EXPERIENCE I DO WISH THAT THEY RE-CONSIDER TAKING BACK THE NEW, UNUSED SPOTS. THANK YOU."
Verified Cremation Customer
March 2018
"WHILE ALL STAFF WAS VERY PROFESSIONAL THEY ALSO SHOWED SUCH COMPASSION. I WAS SO PLEASED WITH MY FATHERS BURIAL HANDLING THAT I BROUGHT A PLOT THERE TOO."
Verified Customer
March 2018
"COMPASSIONATE AS WELL AS PROFESSIONAL. I WAS VERY TOUCHED BY THE STAFFS CARE!"
Verified Burial & Memorial Service Customer
March 2018