Verified Customer Reviews
"Thank you for your genuine concern and feeling .Your support was felt at every step in the process. May you continue to show compassion to all who seek your services."
Verified Burial & Memorial Service Customer
February 2021
"We could not have asked for a better place to take care of my dad's arrangements. The staff was super nice and helpful from beginning to end. They went above and beyond in meeting our expectations. Thank you."
Verified Burial & Memorial Service Customer
February 2021
"The professionalism and compassion showed by the staff helped to make one of the most difficult days of our lives truly feel special."
Verified Burial & Memorial Service Customer
February 2021
"Our loved one had to be flown from Vegas to our hometown which took nearly three weeks with several holidays in those weeks. We had a viewing at the final destination mortuary in our hometown. Our loved one absolutely looked phenomenal....hair, makeup, clothing, ....and it was all done at Palm southwest Mortuary."
Verified Burial & Memorial Service Customer
January 2021
"I was not contacted after the service because there was no service."
Verified Burial & Memorial Service Customer
December 2020
"My experience with Palm Mortuaries & Cemeteries was better than I had hoped for. The staff were professional, compassionate and accommodating. The facility was beautiful and had a warm-cozy vibe. Their exceptional service wasn't limited to the viewing and funeral service, but it continued on to the military burial service. Their staff guided us every step of the way. I'm glad to share that we had a beautiful and honorable send off for my dad. My heartfelt thanks to Matt, Brian and Michael. May God bless you for all the wonderful work that you do and making things easy during a difficult time."
Verified Burial & Memorial Service Customer
December 2020
"Overall service was exceptional. Michael Toth walked us thru the entire procedure explaining everything in great detail"
Verified Burial & Memorial Service Customer
November 2020
"EVERYBODY ARE SO COMPASSIONATE. I DID NOT FEEL 'ALONE' , THAT MY NEEDS AND QUESTIONS ARE ANTICIPATED, THAT IT FEELS LIKE THEY HAVE THE ANSWERS BEFORE I EVEN ASK. VERY PROFESSIONAL BUT I FEEL I CAN 'LEAN' ON THEM. THANK YOU VERY VERY MUCH."
Verified Burial & Memorial Service Customer
November 2020
"99.9% of our guests were online streaming the services safely from home. Although the service was short, maybe 30 minutes total I received nothing but compliments on how those at home enjoyed the services from the tribute movie that was put together to the layout of the services themselves. I am satisfied with the aesthetics of the services and how they were carried out online."
Verified Burial & Memorial Service Customer
October 2020
"On behalf of myself and family I would like to Thank everyone at Palm Mortuary for making a difficult family moment very special. I would like to Thank Micheal Toth for his patient's in assisting us in preparing the arrangements for my husband's service and cremation. All the staff were Polite, Friendly and Courteous. I would recommend Palm SouthWest Mortuary."
Verified Burial & Memorial Service Customer
September 2020
"We still would like someone to contact us to check on burial plot costs and location for my wife ani I as pre needs"
Verified Burial & Memorial Service Customer
September 2020
"Palm Mortuary and their staff made a difficult time much easier to deal with. Their courtesy, empathy and professionalism is tremendous"
Verified Burial & Memorial Service Customer
September 2020
"Palm Southwest Mortuary is a great place to utilize when a loved one has passed. They were calm, respectful, yet filled with good humor. The process was simple and concise. Although I don't live in the area, I would highly recommend their services to anyone."
Verified Burial & Memorial Service Customer
August 2020
"Palms did an exceptional funeral for me. I was sad our church, SJHOM did not cooperate, however Fr. Dave did a heartfelt service. Thank you for getting him for me."
Verified Burial & Memorial Service Customer
August 2020
"William was very professional and made our experience easier than expected. I also appreciated the environment. It did not seem like a funeral home, it was not gloomy or did not express a sad environment."
Verified Burial & Memorial Service Customer
June 2020
"My Mom made advanced preparations with Palms Mortuary. On the Day my Mom departed I had to make that heartbreaking call to the Palms and spoke to a lovey receptionist. I then communicated with Matt Phillips and made an appointment. Matt had all my Moms paper work ready and we went through everything for my Moms service preparations. Matt was so patient in regards to explaining everything to me, the type of Music, pictures, stationary that will be used, guest placements and the documents necessary for me to have. He had prepared a check list of things I will have to do. Given the unfortunate circumstances of the Covid -19 we arranged a date for my Moms service. We communicated until the day of the service. which was very reassuring. Everything was organized they arranged beautiful cocktail tables for the guests. The chapel was arranged each chair had tissue boxes the flowers I ordered where already arranged , the gospel music was playing. The staff walked me through everything from the guest sign in book table and asked my when I would like to the music to start and playing my Moms favorite gospel music at the end. They provided water and coffee and helped my guests. In the end the staff helped me pack everything up. I was surprised to be a given a beautiful box for everything for my Mom. Which is a nice keep sake including the cross that the priest blessed. Overall is was a serene experience, simple and elegant. Whats so heartwarming is that I have to travel to Buffalo NY to place my Moms ashes at rest. I emailed Matt Phillips in regards to the proper traveling box for my Mom to be in since the metal urn wouldn't be TSA approved. He promptly replied to assist me before my trip. I can't thank him enough for helping me. I admire the privacy they provide."
Verified Burial & Memorial Service Customer
May 2020
"Through a very difficult time, it was nice to deal with professionals. No pressure. They clearly explained they options available, and left the decision to us."
Verified Burial & Memorial Service Customer
May 2020
"They are very kind."
Verified Burial & Memorial Service Customer
May 2020
"Matt and his team were very prompt in answering queries..showed compassion and seem professionally trained..the facility is spotless and maintained its pristine condition, calm and very good ambience .We felt that the services provided was very decent and dignified.Everything just went well!Thank you so much!"
Verified Burial & Memorial Service Customer
April 2020
"My fathers funeral couldn't have gone anymore perfect. Matt response time is impeccable. He's very knowledgeable with the process, very organized, very helpful, and joy to talk with. Most importantly I felt comfortable that my father was in good hands. Matt, hats off to you, Mike and your staff for doing such a fabulous job on my fathers celebration of life. My family who attended and those that watched the video had all compliments about the service. Thank you for making my siblings and I look good. Most importantly i know my father was very proud. Again thank you all so much for putting my mind at ease."
Verified Burial & Memorial Service Customer
March 2020
"Pre-planning is most important thing you can do. Get your loved one's wishes documented well ahead of the passing event. Collect important documents, centralize them in a physical folder in a way that will allow you to immediately access information upon request. Know this, when the time comes you will be prepared but you won't be ready (your heart won't allow a feeling of 'Ready'). However, being prepared makes the final process less stressful and less complicated."
Verified Burial & Memorial Service Customer
March 2020
"Palm Southwest is the perfect space to celebrate a loved one's celebration of life. The layout, cream colors and brightness of the space are perfect. We loved everything about my mom's celebration of life service. The staff was super helpful with every single detail of the ceremony, set up and take down. The package helps you take care of all the little details so you don't have to worry about it. I especially loved the prayer cards with my mom's photo, the guest book with her photos included, the thank you cards and how the staff took care of and arranged the photos and flowers."
Verified Burial & Memorial Service Customer
January 2020
"Yes no problem"
Verified Burial & Memorial Service Customer
January 2020
"Palm made our experience so pleasant. There was no pressure and they made it so easy. The staff really cared about us and went out of their way make sure that we were comfortable every step of the way."
Verified Burial & Memorial Service Customer
January 2020
"I cannot recommend Palm Mortuary Southwest enough. The planning process, viewing, and funeral was organized, smooth, and proceeded like clockwork. Many thanks to Matt Phillips, Karina Crosley, the entire staff, and especially Brian who worked with my very large family for 2 days with incredible ease and patience during the viewing and funeral. My mother looked great and very much like herself, which was an immense comfort to my family and our many guests. The facilities were beautiful, and the entire staff was so lovely to interact with on multiple occasions, even beyond the funeral. Matt answered any question quickly and without hesitation. The memory portrait, video compilation, and memory book were beautiful. I will definitely recommend Palm Mortuary Southwest to my parents friends or anyone who may be interested in funeral pre-planning. During a chaotic time, the assistance at Palm Mortuary Southwest was relaxed and still precise. Thank you to Palm Southwest!"
Verified Burial & Memorial Service Customer
November 2019
"The staff was caring and efficient. Everyone was so helpful and they made us feel like family. Thank you everyone for a great experience"
Verified Burial & Memorial Service Customer
October 2019
"Everything that Palm Southwest Las Vegas did before and during my father's memorial service was top notch. The venue, seating, lunch catering, lighting, and overall appearance of the chapel area were outstanding. The electronics worked exactly as planned ( photo slideshow, and live link for out-of-state friends and relatives to view the service). The staff is professional, compassionate, and very easy to work with."
Verified Burial & Memorial Service Customer
September 2019
"Extremely helpful coordinating with the VA cemetery."
Verified Burial & Memorial Service Customer
September 2019
"I would like to thank Palm southwest mortuary and their professional, impeccable staff for everything in arranging and creating the beautiful ceremonies, as well as the 'memory displays' to honor both of my parents . Most recently being my father's passing. Everything was done with utmost respect, care and compassion. Special attention to detail was no exception. The 'memories of their lives',were extraordinarily displayed, for our entire family and friends to admire and cherish. Funeral director Michael Toth was professional and understanding. His exceptional experience to coordinate and organize all the thoughtful, special, unique touches, that were incorporated to make my parents memories, come to life, was truly a celebration of their lives! He created a beautiful atmosphere for both of my parents, that was relaxing and memorable! Everything that was arranged was perfection! Overall, the kindness, understanding and compassion, given by the entire staff was greatly appreciated. They made a difficult, heartbreaking situation, feel less stressful and easy to get through! I highly recommend Palm southwest mortuary! They are a five star facility that deserves praise!! Best wishes Deborah Holgate"
Verified Burial & Memorial Service Customer
September 2019
"Matt and his team were excellent and professional. I would recommend Palm Southwest to any family who wants to be treat fairly and honestly. Matt Phillips and his team were excellent and totally professional."
Verified Burial & Memorial Service Customer
September 2019
"I felt staff and team genuinely cared about us and helping us through our grief. They went over and beyond. I felt they were like family trying to help us navigate the most darkest time for us. Wonderful is an understatement. We are forever grateful. Thank you."
Verified Burial & Memorial Service Customer
September 2019
"YOUR STAFF IS GREAT. THEY ARE VERY COMPASIONATE, LOVING & MAKE YOU LAUGH. I FEEL LIKE FAMILY WITH THEM."
Verified Burial & Memorial Service Customer
May 2019
"WE DIDNT KNOW THAT THERE WAS A COMPLIMENTARY ONLINE ORBITUARY, BECAUSE IF WE HAD, WE WOULD HAVE OPTED OUT. WE WANTED MORE CONTROL OVER WHEN THAT INFORMATION WAS DISCLOSED."
Verified Burial & Memorial Service Customer
September 2018
"HOPE YOU READ THE BACK OF AN PREVIOUS FORM I HAD SENT YOU. HIS STAFF WENT BEYOND THEIR JOB AT HARD TIME FOR ME. WILL USE THEM AGAIN."
Verified Burial & Memorial Service Customer
August 2018
"THE ENTIRE STAFF @ PALM SOUTHWEST MORTUARY ON WARM SPRINTS RD. WERE JUST WONDERFULL, THEY WERE PROFESSIONAL - YET CARING AND FULL OF COMPASSION!"
Verified Burial & Memorial Service Customer
August 2018
"EVERYONE DID A FANTASTIC JOB."
Verified Burial & Memorial Service Customer
June 2018
"THE MEMORIAL SERVICE WENT VERY SMOOTHLY AND THE VENUE WAS VERY CLEAN AND SATISFACTORY."
Verified Burial & Memorial Service Customer
May 2018
"PRICE WAS MORE THAN ANTICIPATED."
Verified Burial & Memorial Service Customer
April 2018