Verified Customer Reviews
"Southern Heritage will help families by offering an experience that will help them to begin the grief process by remembering their loved one in an appropriate manner."
Verified Burial Customer
July 2021
"Southern Heritage was exceptional in care and very loving. Many different ideas to choose from"
Verified Customer
June 2021
"There are a variety of different final resting ideas for your loved ones"
Verified Cremation Customer
May 2021
"The staff was very friendly and answered all of our questions - VERY thorough! All specific items we requested for the service were provided!"
Verified Burial & Memorial Service Customer
March 2021
"The staff at Southern Heritage were exceptionally nice and helpful during a difficult time."
Verified Burial & Memorial Service Customer
April 2021
"Excellent service"
Verified Customer
March 2021
"The feelings of the family were always considered and protected while discussing every element of the service. A true professional approach on your behalf."
Verified Customer
March 2021
"We made our prearranged funeral plans with Leonetta Prevo. She was so helpful, nice, and easy to talk to. Robert Murdaugh was the Funeral Director when my husband passed. He was so helpful and nice in all ways. All of my expectations were surpassed. Everyone that we met there was so nice and courteous. They provide the nicest Guest Book and Program that I have ever seen. I would highly recommend Southern Heritage Funeral Home to everyone."
Verified Burial & Memorial Service Customer
February 2021
"Deauna felt like a family friend and we never felt her trying to make choices for us!!"
Verified Burial & Memorial Service Customer
January 2021
"The cost at Southern Heritage are more than double the price of other places. I was pressured by the hospital to find a place for my mom fast so I chose the closet place to my home. Knowing what I know now I could have saved my family $2500 in cost."
Verified Cremation Customer
January 2021
"The funeral director and staff were expertly helpful with selection and paperwork with great empathy for my father. Thank you."
Verified Burial & Memorial Service Customer
December 2020
"Pretty much same as above, plus Bob delivering all photos placed around so well for the service, in addition to bringing to food and flowers."
Verified Burial & Memorial Service Customer
November 2020
"The total experience was commendable."
Verified Customer
November 2020
"From start to finish, our experience here exceeded our expectations. No one wants to have to lay to rest a loved one, but when that difficult time comes I wouldn't trust anyone else to help me through the process with patience, kindness, and respect."
Verified Customer
November 2020
"The team at Southern Heritage Funeral Home delivered outstanding customer service during a time of sorrow for the loss of my precious mother, Cathy J. Barnes. The funeral director, Deauna Wright, went above and beyond taking care of all details for my mother's service. This included working on and off the clock, answering any and all questions, as well as, making sure my family and I were comfortable at all times. Deauna has a compassionate heart and kind spirit that will bring a smile to your face. The family service counselor, Leonetta Brown Prevo, also delivered excellent customer service to my family and I. The funeral arrangements for my mother have concluded, and Leonetta is still taking care of our family, helping with details that are to be taken care of with the weeks to follow. Her kindness, compassion, and sensitivity to the matters of grieving a lost loved one are immensely helpful, and much appreciated! The ladies, at Southern Heritage, I had the pleasure of working with included: Deauna, Leonetta, Jessica, and Katie. Each one made this difficult time, more bearable by their positive attitude, respectful nature, and sympathetic hearts. They all exceeded my family's expectations, and my mother's services were Beautiful, and complimented by all who attended. Thank you to the team at Southern Heritage for everything you have done and are continuing to do for me and my family. I will forever be grateful! -Mary Sutphin"
Verified Burial & Memorial Service Customer
November 2020
"The team at Southern Heritage Funeral Home delivered outstanding customer service during a time of sorrow for the loss of my precious mother, Cathy J. Barnes. The funeral director, Deauna Wright, went above and beyond taking care of all details for my mother's service. This included working on and off the clock, answering any and all questions, as well as, making sure my family and I were comfortable at all times. Deauna has a compassionate heart and kind spirit that will bring a smile to your face. The family service counselor, Leonetta Brown Prevo, also delivered excellent customer service to my family and I. The funeral arrangements for my mother have concluded, and Leonetta is still taking care of our family, helping with details that are to be taken care of with the weeks to follow. Her kindness, compassion, and sensitivity to the matters of grieving a lost loved one are immensely helpful, and much appreciated! The ladies, at Southern Heritage, I had the pleasure of working with included: Deauna, Leonetta, Jessica, and Katie. Each one made this difficult time, more bearable by their positive attitude, respectful nature, and sympathetic hearts. They all exceeded my family's expectations, and my mother's services were Beautiful, and complimented by all who attended. Thank you to the team at Southern Heritage for everything you have done and are continuing to do for me and my family. I will forever be grateful! -Mary Sutphin"
Verified Customer
November 2020
"AWESOME in every way!"
Verified Burial & Memorial Service Customer
November 2020
"Southern Heritage, here in Pelham, Al is such an institution and huge part of our community. It was such a relief to have someone ( Bob Murdough) to handle all of our arrangements for us. Bob was always on top of every aspect of every item necessary to have the perfect funeral. We are very pleased with all of the attention given from the first phone call made to pick up our loved one. Thank you for being here for us. Plemons Family"
Verified Burial & Memorial Service Customer
October 2020
"Southern Heritage did a wonderful job. They made everything easy on the family and personalized the service to make it special. They were very responsive and flexible to changes."
Verified Customer
October 2020
"Everything was exceptional!"
Verified Cremation & Memorial Service Customer
September 2020
"We had bought our plans years ago and saved 11K by doing so. I would suggest you plan ahead like we did."
Verified Burial & Memorial Service Customer
September 2020
"Deauna was exceptional under the difficult circumstances. She truly is a superstar."
Verified Cremation & Memorial Service Customer
September 2020
"Leonetta was amazing! It was a unique & challenging set of circumstances with my Mom's arrangements. She was always helpful & available to answer all my many questions. She was always patient & kind-hearted through the entire process. I am very grateful for her guidance & help!"
Verified Customer
September 2020
"We were guided through this difficult process in a calm and efficient manner and all Southern Heritage employees we dealt with were very helpful and sympathetic. They ensured that arrangements for our out of town service went very smoothly ... and we would certainly recommend Southern Heritage to others."
Verified Customer
September 2020
"Thanks for Dion being a lady of her word , handling things as she said she would, and in a very timely manner. Hats off to Southern Heritage on Hwy 119"
Verified Cremation Customer
September 2020
"Very pleased with Jenniffer and staff."
Verified Cremation Customer
August 2020
"The staff at Southern Heritage, especially Jennifer, are very considerate of your feelings during a difficult time. They help you with your decisions and take as much of the stress of planning for your loved one's funeral off of you as they can. They are there for you, even after the services are over."
Verified Burial & Memorial Service Customer
August 2020
"Everyone was very helpful and considerate"
Verified Cremation Customer
July 2020
"Call them for any questions that you have. They are happy to serve you. They hold your hand during the moments when you need them most and help you to remember the best times of the life you shared with the deceased. Listening is one of their greatest assets, and by doing so they are able to help with the toughest decisions that you will have to make!"
Verified Customer
July 2020
"The staff took care of us from the initial phone call to the final receipt of our departed family member. They were professional and compassionate. I was very happy with their assistance."
Verified Cremation Customer
June 2020
"Covid guidelines hurt the attendance of services . Part of the service was also out of town main reason for delays .. The family was satisfied with the services rendered to my Mother, excellent job"
Verified Burial & Memorial Service Customer
May 2020
"The friendly, timely, and consistent engagement to answer my questions and file paperwork. The price was in the middle of the range I expected. I needed the help and it was nice dealing with someone who was personable."
Verified Cremation Customer
April 2020
"Amy was very attentive,and understanding and caring. Thank -You"
Verified Customer
April 2020
"This is a service no one wants to go through with a loved one. Staff were compassionate and available to us as needed. Wonderful blessing when we arrived for service and saw the effort the staff went to in providing various items reflective of Mom's personality. I cannot say enough good things about the care and compassion from the staff."
Verified Customer
March 2020
"Everyone was helpful and trying to make sure all my needs were handled to make my time an easier one. Stuff was great. Have recommended them to my of my friends already."
Verified Cremation Customer
March 2020
"Leonetta and Misty were so kind and caring and made a very sad and difficult time much more pleasant for our family."
Verified Customer
March 2020
"Southern Heritage made it truly easy with their facts and opinions on my beloved Husbands death. They really took a lot off my back during this difficult time!"
Verified Cremation & Memorial Service Customer
March 2020
"Jennifer was amazing, thank you for giving me the opportunity to express my gratitude."
Verified Customer
March 2020
"We were very, very impressed with the professionalism and organization. The director anticipated all of our needs and questions, with no pressure on us at all. They actually went above and beyond on the day of the service, providing items to make us more comfortable and the day more memorable. I had many friends comment on what a great job they had done. Would recommend to anyone needing funeral services."
Verified Cremation & Memorial Service Customer
February 2020
"This is a professional, empathetic group that surpassed all my expectations."
Verified Burial & Memorial Service Customer
February 2020
"Superb experience considering the circumstance. Bob had our interest at heart with every decision we made."
Verified Burial & Memorial Service Customer
December 2019
"Take comfort in knowing that Misty truly has placed her sincere compassion and focus into walking you through this difficult time. REST in allowing her and her supporting staff to help carry the weight you are feeling. You are NOT alone!"
Verified Burial Customer
December 2019
"Only thing is when going to the grave site from the church they drove to fast not waiting on the family to catch-up. Other than that everything was great. Thank you for all you done!!"
Verified Burial & Memorial Service Customer
December 2019
"Death is hard and a personal journey, but Misty and Southern Heritage went beyond to help us grieve as a family, but to make this day special. Empathy helped."
Verified Cremation & Memorial Service Customer
December 2019
"It is helpful to survivors of a prearranged funeral."
Verified Customer
October 2019
"No pressure was given as we went through all of the things you have to decide on for the perfect service. Everything was explained and we made decisions on the cost of what we needed.We were very pleased with the quality of what we chose!"
Verified Burial & Memorial Service Customer
September 2019
"Southern Heritage Funeral Home not only exceeded our expectations and assisted us in the planning for the funeral services for the unexpected death of our loved one, they excelled in every aspect of the services. Jennifer Coleman was perfect in her responses and she was able to guide us through the difficult process of planning a funeral. The day of the funeral, Jennifer met with us, took care of any concerns that arose, and showed sympathy and compassion to our family. Jennifer was flawless in her difficult job with a demanding family, meeting and exceeding all our wants and wishes for our loved ones funeral."
Verified Burial & Memorial Service Customer
September 2019
"The staff was extremely accommodating in every way. They were all very respectful and not pushy in any way."
Verified Burial & Memorial Service Customer
September 2019
"My family's experience could not have been better. Jennifer and the entire team at Southern Heritage were consistently kind, compassionate, flexible & understanding through the entire time. We always felt supported."
Verified Burial Customer
August 2019
"Our situation was unusual in that our loved one was to be buried in another state. Jaynee coordinated arrangements with the other funeral home and made all arrangements. She was very sensitive to the fact that we were hurting and tired and took care of everything. We were able to have a local service, held in our church, and they did everything to ensure that all went seemlessly. I would recommend the services of Southern Heritage. They will definitely work hard to accommodate all of your individual needs."
Verified Burial & Memorial Service Customer
August 2019
"My dealings with Jennifer and with Amy we're so sincere and so professional. They anticipated needs and made them happen on short notice. It was an emotional time for our family and they made it very easy to navigate"
Verified Cremation & Memorial Service Customer
August 2019
"The staff at Southern Heritage were consistently professional and kind. I felt that I made several new friends who understood what we were going through."
Verified Burial & Memorial Service Customer
August 2019
"THE PEOPLE WHO CAME TO GET OUR MOTHERS BODY TOLD US WE WERE JUST SIGNING AN OK TO TAKE HER. THIS WAS 3. 30 AM. WE DID NOT KNOW WE SIGNED AN OK TO EMBALM PICKUP SHE WAS TO BE CREMATED FUNERAL HOME DID NOT CHARGE BUT PICK UP STAFF NEEDS TRAINING."
Verified Cremation & Memorial Service Customer
July 2019
"HAVE PRE - ARRANGED AT THIS PLACE ALREADY"
Verified Burial & Memorial Service Customer
June 2019
"EVERYONE @ THIS FUNERAL HOME IS MOST HELPFUL & EXTREMELY PROFESSIONAL."
Verified Cremation Customer
June 2019
"Outstanding services provided with care and compassion."
Verified Burial & Memorial Service Customer
June 2019
"VERY SATISFIED WITH ALL THAT WAS DONE BY SOUTHERN HARITAGE FUNERAL HOME"
Verified Burial & Memorial Service Customer
April 2019
"TOP NOTCH - DO NOT CHARGE A THING. VERY SATISFIED CUSTOMER."
Verified Burial & Memorial Service Customer
April 2019
"THEY WERE VERY HELPFUL - KIND AND MADE MY TIME OF GRIEF MORE BEARABLE. I HIGHLY WILL RECOMMENDED THEM!"
Verified Customer
February 2019
"I WAS VERY PLEASED WITH ALL ASPECTS OF THE HANDLING OF MY WIFES FUNERAL. NO COMPLAINTS!"
Verified Burial & Memorial Service Customer
January 2019
"EVERYONE WAS EXTREMELY CONSIDERATE ESPECIALLY STIVE."
Verified Burial & Memorial Service Customer
December 2018
"THIS FUNERAL HOME IS IN THE COMMUNITY, I FELT LIKE I WAS AT HOME. I ALSO LIKE YOUR GRIEF MEETINGS ON TUESDAY NIGHT."
Verified Burial & Memorial Service Customer
December 2018
"THE PERSON WHO HELPED US WITH THE ARRANGEMENTS WAS SO VERY COMPASSIONATE AND CARING. HE EXPLAINED EVERYTHING FULLY AND ANSWERED EVERY QUESTION WITH PATIENCE & KINDNESS."
Verified Burial & Memorial Service Customer
November 2018
"VERY PROFESSIONAL AND COMPASSIONATE STAFF. MADE A DIFFICULT TIME EXPERIENCE VERY STRESSLESS."
Verified Burial & Memorial Service Customer
October 2018
"EVERYONE WAS HELPFUL AND KIND. THE FACILITY WAS EXCELLENT. THE FUNERAL SERVICE FOR MY MOM WAS BEAUTIFUL."
Verified Customer
September 2018
"I AM VERY THANKFUL THAT EVERYONE WAS THERE TO HELP MY FAMILY THROUGH THIS DIFFICULT TIME"
Verified Burial Customer
September 2018
"FUNERAL HOME STAFF WERE COURTEOUS, COMPASSIONATE, KNOWLEDGABLE AND PROFESSIONAL."
Verified Burial & Memorial Service Customer
September 2018
"THE STAFF WAS EXTREMELY HELPFUL."
Verified Customer
August 2018
"I RECEIVED VERY GOOD REMARKS FROM - FAMILY - RELATIVE AND FRIEND SEVERAL COMMENTED THAT THE MEMORIAL WAS THE BEST THEY HAD EVER ATTENDED - IT WAS VERY NICE TO HEAR THE COMMENT - ESPECIALLY AT THAT TIME."
Verified Burial & Memorial Service Customer
August 2018
"DID A NICE JOB. THANKS."
Verified Burial Customer
August 2018
"YES MADE THINGS EASY AT A VERY DIFFICULT TIME."
Verified Burial & Memorial Service Customer
June 2018
"COULD NOT BE MORE PLEASED WITH THE WAY MY HUSBANDS FUNERAL WAS CONDUCTED."
Verified Burial & Memorial Service Customer
May 2018
"EVERYTHING WAS HANDLED EXTREMELY WELL AND I HAD NO WORRIES. THEY REMEMBERED EVERYTHING AND PROVIDED A VERY APPROPRIATE AND WONDERFUL EXPERIENCE"
Verified Cremation & Memorial Service Customer
May 2018
"THE ENTIRE STAFF WAS AMAZING DURING A VERY DIFFICULT TIME."
Verified Cremation & Memorial Service Customer
March 2018
"THE ARRANGEMENTS AND SERVICE COULDNT HAVE BEEN MORE PERFECT TO SHOW DIGNITY AND RESPECT TO MY PARENTS."
Verified Burial & Memorial Service Customer
February 2018
"WE WERE COMPLETELY SATISFIED WITH THE TWO PEOPLE WHO WORKED WITH US- VERY PROFESSIONAL AND CARING."
Verified Cremation Customer
February 2018