12 Questions to Ask Before Choosing a Cremation Provider

If you've rarely or never shopped for cremation, you may find the process a bit daunting.

There are plenty of companies that will cremate a loved one—and nothing more. When you choose a Dignity Memorial® provider, you're choosing professionalism, compassion and attention to detail that is second to none. Serving families is our passion and our commitment.

That said, we know that most people are unfamiliar with cremation, and there's a lot to learn. It can be tempting to go with the provider that offers the lowest price, but cremation is one place where the old adage "you get what you pay for" rings true.

We encourage you to familiarize yourself with your options and take the time to determine the right choice for your family. The best way to do that is to ask questions—lots of questions—that will help you understand exactly what to expect from each provider with whom you talk.

These 12 questions will help you get a good idea of how a cremation provider operates. Print out multiple copies of this list and take notes as you make calls.



Are you licensed and insured?



Do you operate your crematory? Are your crematory operators certified?



What's included in your cremation price? Are there additional fees?



What payment types do you accept?



What's your star rating on Google? Why?



Is your company the only one that handles my loved one?



What procedures do you have in place that ensure the ashes returned to me are my loved one's?



How are my loved one's ashes returned to me? Do you offer complimentary home delivery?



What are your customer service hours?



What do you do with my personal information?



What happens if I'm dissatisfied with your service? Is there a satisfaction guarantee or a partial refund if I am dissatisfied?



May I have a location tour? Or do you have a virtual tour you can send me?

quote icon

What I can't emphasize to you enough is that choosing the right funeral home/ cremation service for your loved one and your family can make all the difference in the world in the way that you get to say goodbye to your family member. ... It is important that I mention we did NOT go with a company that has a super-low set price for this service and this service only, we didn't want my Dad to be just another name or number, we wanted him well taken care of by a family business.

—Joanne R., Calabash, NC


Not every cremation provider treats every person with the dignity and respect Dignity Memorial insists upon. Nor does every provider take the measures we do to ensure the loved ones we bring into our care are the same loved ones we return to families. Get help now.

Plus, we offer a 100% Service Guarantee. We strive to get every detail right the first time, every time. If for some reason we don't, and you're dissatisfied with any aspect of your service, we'll refund that portion of the service.That's part of the Dignity Difference.

The costs of final arrangements can be confusing. Make informed choices when you request our free Guide to Understanding Funeral & Cremation Costs.