Verified Customer Reviews
"The staff was professional, patient, kind and very thoughtful to work with during a difficult time."
Verified Burial & Memorial Service Customer
June 2021
"They are excellent. Everything was done just perfect."
Verified Burial & Memorial Service Customer
May 2021
"For what was a very emotional and difficult time, the management and staff at Nelsen's Funeral Home were very kind, had patience and calming qualities. They really were very informative, detailed where relevant and handled it professionally from start to finish. I did not have to worry about any of the arrangements that day. This is where I want my family to have my services done as well. Thanks to Robert West and Stephanie Bell C. Lewis"
Verified Burial & Memorial Service Customer
March 2021
"After my husband's very unexpected death, I was fearful about what high pressure sales tactics I would have to endure while making his final arrangements. Angelyn made the process very smooth without any pressure at all. She was very thorough and made sure to answer all my questions. I could not have been more pleased."
Verified Burial & Memorial Service Customer
February 2021
"In the darkest of times and the darkest of tragedies, the loss of our child, Nelsen specifically Nichole managed to bring peace where there had been none. We had called another funeral home, the greatest difference was that Nelsen didn't just listen they heard and respected us. Its evident they do this for a living because they have God given gifts that make them exceptional stewards."
Verified Burial & Memorial Service Customer
December 2020
"Nichole Wood was outstanding. She was caring, attentive, and professional. She went above and beyond in every aspect. She made helpful suggestions and walked us through everything that needed to be addressed. I felt like she was with us every step of the way which meant a lot during that time. Nelsen's overall made sure that we had everything we needed and that every detail was addressed. Everyone we dealt with was respectful and professional."
Verified Burial & Memorial Service Customer
November 2020
"Nelson's is a professional group of people to work with during a highly emotional time of life. I would highly recommend coming to Nelson's for their services."
Verified Burial & Memorial Service Customer
November 2020
"Our family can't express enough the gratitude we have for the staff at Nelsen Funeral Home.. we actually felt like they were long family members showing so much consideration and understanding doing our bereavement process.. in a word.. extraordinary!!!💕"
Verified Burial & Memorial Service Customer
November 2020
"Everything was done for us and it put our mind at ease!"
Verified Burial & Memorial Service Customer
October 2020
"During this difficult time for me and my family Nelsen's Funeral Home and Crematory handled our entire experience from beginning to end with kindness and care. All of the staff was extremely patient, knowledgeable and compassionate. No matter how many questions I may have had they answered every one. I am so happy and Thankful for their services. Nelsen's took such great care of my Mother and in September it will be 3 years since they took care of my Aunt. Thank you to everyone who assisted us during this time of bereavement."
Verified Burial & Memorial Service Customer
September 2020
"Excellent service, view of my dad's body was awesome. He body looked like he was sleeping. Me. West and his staff were awesome."
Verified Burial & Memorial Service Customer
August 2020
"We are very pleased with the professionalism and compassion from the entire staff at Nelsen's Funeral home in Richmond. We consider them our family's Funeral home as they have provided services for other family members in the past and we feel comfortable with working with them."
Verified Burial & Memorial Service Customer
July 2020
"Response to picking up our loved one. Everything was handled with dignity."
Verified Burial & Memorial Service Customer
June 2020
"Thank you for the support and professionalism of your staff during this difficult time. The service was beautiful and streamed live via Facebook for our extended family while on 'stay at home' during COVID-19."
Verified Burial & Memorial Service Customer
April 2020
"THE EXPERIENCE WE HAD WAS OUTSTANDING WHAT A TERRIFIC OUTSTANDING JOB NELSON FURNEL HOME DID ON OUR MAMA COULDN'T ASK FOR MORE!! OUR MOM PASSED AWAY ON MARCH 16TH WHEN ALL THIS CORNA VIRSUS WAS GOING ON BUT WE GOT TO SEE HER THAK GOD WE COULD GO IN THE FURNEL SHE WAS BEAUTIFUL AND SO PEACEFUL!!ðŸ’ðŸ™â¤â¤"
Verified Burial & Memorial Service Customer
April 2020
"I have never had the experience of planning a cremation. Nichole was very informative and made it an easy task to complete."
Verified Burial & Memorial Service Customer
February 2020
"I was well pleased over all with my experience."
Verified Burial & Memorial Service Customer
February 2020
"Stephanie, Nicole, and the rest of the staff guided our family every step of the way. From the initial planning, to our loved ones service. The staff were all with us, every step of the way. They was sincere, compassionate, and understanding of our needs. They helped me give my daughter a beautiful send off."
Verified Burial & Memorial Service Customer
February 2020
"All the staff were very professional and very understanding. It's kinda what you'd expect from funeral homes but alot of my family have had their services done at Nelsens funeral home. So theirs an obvious reason why we keep coming to them time after time. They're pretty awesome at making sure things are done exactly how you want them done and give advice you need without stepping on what you want to have done."
Verified Burial & Memorial Service Customer
January 2020
"We were impressed with the professionalism of the staff at Nelson Richmond. Every family's situation is unique; they responded to the challenges of our situation promptly, with assurances, attention to detail and compassion. Harry Decker's personal attention and support made our process easier. Without hesitation, we highly recommend Nelson Richmond."
Verified Burial & Memorial Service Customer
January 2020
"Outstanding, Terrific, Understanding, Comforting and Sincere During This Time Of Sorrow. Bobby West, Kourtney Poznanczyk, Rev. Harry Bowman and the rest of the staff did an excellent job, could not have had any better service. Thanks You All! Jeannette Snow Daughter of David Mann Morrow"
Verified Burial & Memorial Service Customer
January 2020
"Definitely make pre-arrangements for funeral and burial."
Verified Burial & Memorial Service Customer
November 2019
"The care they gave to our loved one and our family was unparalleled. We felt fully taken care of at every turn."
Verified Burial & Memorial Service Customer
November 2019
"Everything was handled in a very caring, compassionate and understanding manner. Our family has dealt with Nelsen Funeral Home for many years when it was owned by the Nelsens and I feel that their traditions of caring is still going on."
Verified Burial & Memorial Service Customer
October 2019
"The professionalism and friendliness with which we were met and treated throughout the entire process was out of this world. Johnathan made it feel as though we were working with a family friend. When personal touches were added at the last minute, the staff was very accommodating without question."
Verified Burial & Memorial Service Customer
September 2019
"We have had to use Nelsen twice within a year and a half. The first time was a learning experience. Lacynn and the staff were awesome! They led us through everything! We came back because of the outstanding experience we had the first time and were not disappointed."
Verified Burial & Memorial Service Customer
August 2019
"I THINK THE COST IS HIGH FOR THE AMOUNT OF TIME THE FACITY WAS USED"
Verified Burial & Memorial Service Customer
July 2019
"MY FATHER-IN-LAW HAD PREVIOUSLY MADE MANY OF THE ARRANGEMENTS AND THAT MADE WHAT PREPARATIONS THAT WE LEFT FOR US TO MAKE. MADE IT EASY FOR US THEIR CHILDREN"
Verified Burial & Memorial Service Customer
July 2019
"MY PARENTS HAD MADE ARRANGEMENTS AND PAID FOR THINGS AHEAD OF TIME SO MANY ITEMS DIDNT APPLY. I WAS VERY SATISFIED WITH HOW THINGS WENT."
Verified Burial & Memorial Service Customer
January 2019
"OUR FUNERAL DIRECTOR EVEN TOLD US ABOUT 2 VAULTS, ONE FROM NELSENS & ONE FROM THE CEMETARY & TOLD ME IF THEY DIDNT CALL ME IN 2 DAYS TO LET HIM KNOW."
Verified Burial & Memorial Service Customer
October 2018
"EXCELLENT JOB BY ALL OF YOUR STAFF!"
Verified Burial & Memorial Service Customer
September 2018
"TOTALLY SATISFIED"
Verified Burial & Memorial Service Customer
August 2018
"THE SERVICE I RECIEVED WAS AWESOME, THE CATERING RECEPTION, THE FOOD AND SERVICE WAS REMARKABLE. WORDS CANNOT EXPRESS HOW PLEASED I WAS."
Verified Burial & Memorial Service Customer
June 2018
"COMPLETELY SATISFIED WITH EVERYTHING!"
Verified Burial & Memorial Service Customer
June 2018
"ALL SERVICES PROVIDED WERE ABOVE AND BEYOND ANY EXPECTATIONS. MY HUSBAND WAS A PART- TIME STAFF MEMBER AND WAS WELL LOVED. THE SERVICE WOULD HAVE BEEN EXEMPLARY EVEN IF HE WASNT A STAFF MEMBER. THEY DID A GREAT JOB."
Verified Burial & Memorial Service Customer
May 2018
"THE PACKAGES THAT ARE OFFERED NEED TO BE A LITTLE MORE FLEXABLE ON ADDING OR DELETING ITEMS."
Verified Burial & Memorial Service Customer
May 2018
"WAS SURPRISED THAT THE FUNERAL HOME HAD MOVED FROM FAMILY OWNED TO A CORPORATE ENTITY. WHILE SERVICE WAS EXCELLENT, SUBSEQUENT CONTACTS WITH STAFF REPRESENTATIVE WAS WITH A DIFFERENT PERSON EACH TIME. HAD TO PERSONALY CHECK ON CREMATED REMAINS AFTER 1 MONTHS LAPSE TIME. WORRIED THAT REMAINS HAD BEEN LOST. ABLE TO RECOVER REMAINS 2 DAYS LATER, AFTER VISIT TO FUNERAL HOME. ONE MONTH TO ACCOMPLISH CREMATION SEEMS EXCESSIVE DELAY. WHERE AND HOW WERE REMAINS STORED, FOR 1 MONTH."
Verified Burial & Memorial Service Customer
April 2018
"USED THIS FUNERAL HOME SEVERAL TIMES BEFORE AS WELL AS OTHER FAMILY MEMBERS ALWAYS VERY SATISFIED THAT IS WHY WE KEEP COMING BACK"
Verified Burial & Memorial Service Customer
February 2018
"THE STAFF DID NOT SEEM TO ADEQUATELY RESERVE SPACE FOR FAMILY EVER WHEN DIRECTED TO RESERVE CERTAIN AMOUNT OF PEWS IN CHURCH. DROOPING FLOWERS ON CASKET NOT ACCEPTABLE."
Verified Burial & Memorial Service Customer
February 2018